Outdoor pool

Reviews of Best Western Village Inn

2.5 out of 5
Best Western Village Inn
3110 N Blackstone Ave, Fresno, CA

Reviews

7.8

Good

Rating 10 - Excellent. 346 out of 1002 reviews" "
Rating 8 - Good. 362 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nanik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not bad for best western.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Nanik,We appreciate your feedback and are glad you had a stay that met your expectations. If there's anything specific you'd like to share for potential improvements, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Vickie

Travelled with family
The floors were dirty, looked like they did not vacuum well. The mattress was aweful, old and squeaky!! Homeless people outside the parking lot. they had security cameras and patrol, so that was good. The hotel is overpriced for the area.
Stayed 2 nights in May 2024
Response from Manager on 28 May 2024
Hello Vickie,We appreciate your feedback and apologize for any inconvenience caused. We strive to maintain high cleanliness standards and ensure guest comfort. It's positive to hear you found our security measures reassuring during your stay. We'll address your concerns internally for future improvements.

6/10 Okay

Karla

Travelled with family
Disliked: Staff & service, amenities
Below average but not the worst. It's sketchy at night due to the amount of ~users~ that walk around the area. This hotel is okay for a one night stay, like if you're just needing a place to sleep before continuing your drive the following morning. The two older reception ladies are bitter, lmao. Other than the things mentioned, I'd say everything was okay.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Karla, We appreciate your feedback and are glad to hear you found the hotel suitable for a brief stay. Your comments will be shared with the team for awareness. If you have any further concerns, please don't hesitate to reach out to our management team.

6/10 Okay

Claudio, Panorama City

Business traveller
Liked: Staff & service
Lots of homeless in the surrounding area
Stayed 3 nights in May 2024
Response from Manager on 27 May 2024
Hello Claudio, We value your feedback and take all guest comments seriously. We recommend guests explore the local attractions and amenities in our diverse neighborhood. Thank you for sharing your experience with us.

8/10 Good

Frank

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great (check in, safety, quiet) unfortunately there were hairs in our long hairs in our bathroom floor. Maybe someone forgot to vacuum.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Frank,We appreciate your feedback on your recent stay, including the positives mentioned. Rest assured, we have noted your comments about the bathroom cleanliness for our team's awareness. Your input helps us improve our services to ensure a pleasant experience for all guests.

8/10 Good

HUE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Too many homeless people around the property
Stayed 2 nights in Apr 2024
Response from Manager on 22 May 2024
Hello HUE, We are sorry to hear about your experience. The safety and security of our guests are of utmost importance to us, and we take all feedback seriously. We encourage you to reach out to our management team directly to discuss any concerns you may have regarding your stay.

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Alvaro,We are grateful to hear that you found our staff to be pleasant during your stay. Customer service is our top priority, and we appreciate your positive feedback. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Judith

Liked: Cleanliness, amenities, property conditions & facilities
Security all night walking the premises, main lobby nicely kept tidy & clean.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Judith,We appreciate your positive feedback on our security measures and lobby cleanliness. Our team is dedicated to providing a safe and pleasant environment for all guests. Should you have any further comments or concerns, please do not hesitate to reach out to us directly.

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a gem in a part of Fresno that is in decline. However, this property is well maintained with friendly staff, and no skimping. They took care to ensure ample USB charging ports within rooms. Hot water is instantly available. Check in fast for those that placed reservations. Wifi- handled my multiple devices. I recommend this place for those on a budget but still wants a nice room.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Eddy,We are delighted to hear that you enjoyed your stay with us at our well-maintained property and found our staff to be friendly. It's wonderful to know that the USB charging ports, hot water, and fast check-in met your expectations. We're pleased that our WiFi could accommodate your needs and that you would recommend us to budget-conscious travelers seeking a nice room experience.

8/10 Good

Melanie

Stayed 1 night in Apr 2024
Response from Manager on 28 May 2024
Hello Melanie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

vladislav, brooklyn

Stayed 1 night in Apr 2024
Response from Manager on 27 May 2024
Hello vladislav, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

LolaB

Liked: Property conditions & facilities
👍
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello LolaB,Thank you for taking the time to leave a review. We appreciate your feedback and will share it with our team for future improvements. We hope to welcome you back in the future for a better experience.

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Courtney,We appreciate you choosing our hotel for your stay! If there is anything we can do to enhance your experience next time, please feel free to contact us directly.

4/10 Poor

Nicole, Temecula

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Nicole,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so that we can improve our services.

6/10 Okay

Lauren

Liked: Property conditions & facilities
Was a decent place to stay. Comfortable beds
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Lauren, We are pleased to hear that you found our beds comfortable during your stay. Your feedback is valuable to us as we strive to provide a pleasant experience for all our guests. If you have any more comments or suggestions, please feel free to reach out to our management team directly.

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, amenities
Clean, beautiful and hard to get lost.
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Debora,We're pleased to hear you found our hotel clean, beautiful, and easy to navigate. Your feedback is greatly appreciated.

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken doors mold in the restroom
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Patricia,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been forwarded to the appropriate department for further review and action. We strive to provide a comfortable and enjoyable experience for all guests.

6/10 Okay

Yibing

Travelled with family
Liked: Cleanliness, staff & service, amenities
The neighborhood was noisy when we stayed there.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Yibing, We regret to hear about the noise disturbances during your stay. For any future concerns, please contact our management directly to address any issues promptly. Thank you for sharing your feedback with us.

8/10 Good

Teresa, Bakersfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good! Looking forward to having my complementary breakfast ☺️
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Teresa,We're delighted to hear that you enjoyed the service during your stay! For any inquiries regarding your complementary breakfast, please feel free to reach out to our management team directly. We appreciate your feedback and hope to welcome you back soon for another pleasant stay!

6/10 Okay

Cirila

Travelled with family and small children
Liked: Staff & service
Good points- breakfast was great , wifi was okay but the room smells cigarette .I have to spray freshener.I think it needs renovation it’s quite old. Please work on the smell of the room it really is important to stay in a room if smells so good. The staff was helpful.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Cirila, We appreciate your positive feedback on our breakfast and the helpful staff. We value your input regarding the room smell and will pass this on to our housekeeping team for future improvements. Thank you for bringing this to our attention, as we strive to provide a comfortable experience for all our guests.

2/10 Terrible

Edgar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Creepy crawlers. Moved from room 114 to 120 at 3:40am because of beg bugs. Caught one live crawling on a pillow in our video. My husband woke up due to intense itching. Will not stay nor recommend this place to our family and friends. Staff are nice though.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Edgar, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, plenty of options to find food around.
Stayed 3 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Gabriel,We're glad to hear you enjoyed your stay and the variety of dining options in the area! Should you need any recommendations for your next visit, feel free to reach out to us. Safe travels!

4/10 Poor

Crystal, Chantilly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the day I arrived I was put in a room that smelled like cigars and urine. I was traveling with 3 minors. I asked to be moved and they were able to accommodate me to a different room. two or three days later there were 3 police cars surrounding the building next to my room and a crime investigation team. Scary to experience something of that sort.
Stayed 5 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Crystal, We regret to hear about your experience during your stay. Your feedback has been noted, and we take all guest concerns seriously. Please feel free to reach out to our management team with further details for review. Thank you for sharing your feedback with us.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was great. Had some issues with a pan handler asking my partner and I for money or a ride when we went out to eat.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Stephanie,We are pleased to hear you enjoyed your stay at our hotel. We recommend contacting the management team directly to address any concerns regarding encounters outside the hotel premises. Your feedback is valuable to us for maintaining a safe and comfortable environment for all our guests.

6/10 Okay

Leticia

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
It was inconvenience from day one when there was no shower curtain. Also, had to keep walking up to front desk everyday to get a key card because it would not work the day after. Besides that, the stay was ok
Stayed 3 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Leticia,We regret to hear about the inconvenience you experienced during your stay. Your feedback regarding the shower curtain and key card will be shared with our team for further improvement. We appreciate your overall understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

AVIJIT

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
We were staying in room 143 and in the bathroom there was no toilet paper holder. Toilet paper was just kept inside a small place and you can't use it properly.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello AVIJIT, We appreciate your feedback regarding the toilet paper holder in room 143. Thank you for bringing this to our attention as it helps us improve our services for future guests. We will ensure this concern is addressed for a more comfortable stay experience.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello barbara,We are thrilled to hear that you found your stay comfortable and our hotel clean. Your feedback is valuable to us as we strive to provide exceptional service to all our guests. If you have any other comments or suggestions, please do not hesitate to reach out to our management. Thank you for choosing to stay with us.

4/10 Poor

Ronald

Travelled with partner
If this property is representative of a Best Western property, I will not be staying at another BW.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ronald, We're sorry to hear that your stay did not meet your expectations. We value all feedback as it helps us improve our guest experience. Feel free to directly reach out to our management team with further details of your stay. Thank you for sharing your comments with us.

6/10 Okay

Alejandra

Travelled with family
Liked: Staff & service
The hotel was clean the area was sketchy
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Alejandra, We appreciate your feedback and are glad to hear you found the hotel clean. Our location may vary perceptions, but we hope you were able to enjoy your stay with us nonetheless. If you have any concerns, please feel free to reach out to us directly.

10/10 Excellent

Fanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and clean. Pool was very cold but went in March. Will definitely stay here next time I'm in Fresno.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Fanny, We are pleased to hear that you found our property well-kept and clean. Our pool temperature is maintained to ensure a refreshing experience for all guests. We look forward to welcoming you back on your next visit to Fresno.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Elizabeth,We appreciate your positive feedback and are delighted to hear you had a great stay. Should you have any further comments or suggestions, please do not hesitate to share them with our team. Your feedback helps us improve our services for future guests.

10/10 Excellent

Hongyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Hongyu,We're thrilled to hear you had a positive experience during your stay! If there's anything we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there many times. Great value for the money
Stayed 3 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Kristen,We are delighted to hear that you have enjoyed your stays with us and found our hotel to be great value for your money. We appreciate your continued loyalty and hope to welcome you back again in the future for another enjoyable experience.

6/10 Okay

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that the bed sheets were smell like cigarettes.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Philip, Thank you for bringing this to our attention. We take feedback seriously and will ensure our housekeeping team pays closer attention to details like this in the future. We apologize for any inconvenience caused during your stay.

2/10 Terrible

Roxanne

Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Roxanne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them accordingly.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello Alice,We are delighted to hear that you enjoyed your stay! Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

8/10 Good

Erlyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Erlyn,We are thrilled you had an enjoyable stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Joleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to spot!
We travel to Fresno/Clovis twice a year for swim competitions and this is our go to spot to stay. Lots of food options within walking distance from the room and breakfast is offered on the premises. The staff is always friendly and it's affordable.
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Joleen,We are delighted to hear that you enjoyed your stay with us and appreciate your loyalty. Our team takes pride in providing excellent service and ensuring a comfortable experience for all our guests. It's great to know you found our location convenient and our breakfast offerings satisfactory. We look forward to welcoming you back on your next visit to Fresno/Clovis.

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Check In, Exelent price
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Consuelo,We are delighted to hear that you found our check-in process easy and that you appreciated our competitive pricing. Your feedback is valuable to us for future improvements. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Anthony,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to reach out to us directly if you have any feedback to share. We value your input and look forward to welcoming you back soon!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, breakfast was great, a lot of parking, was able to check in early, quite and safe
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Alexandra,We are delighted to hear that you enjoyed the great breakfast and found our staff to be awesome. It's fantastic that you appreciated our ample parking and were able to check in early. We aim to provide a quiet and safe environment for all our guests to enjoy their stay.

10/10 Excellent

Conexus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Conexus,We are delighted to hear that you had a perfect stay with us! We appreciate you choosing our hotel and look forward to welcoming you back in the future.

10/10 Excellent

mark, rancho cucamonga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
suited our needs
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello mark,We are delighted to hear that our hotel suited your needs. We strive to provide a comfortable experience for all our guests. If you have any further feedback, please feel free to reach out to our management team.

10/10 Excellent

Conexus

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Conexus,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

shannon

Travelled with pets, Travelled with group
Clean room, great breakfast, staff fantastic
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello shannon,We are delighted to hear that you enjoyed our clean rooms, delicious breakfast, and fantastic staff during your stay. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello David,We appreciate you choosing our hotel for your stay! If you have any further feedback, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Sarah,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Laura

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like mold and pet urine. Tv didn't work any parking
Response from Manager on 13 Feb 2024
Hello Laura, Thank you for sharing your feedback with us. We regret to learn that your recent stay fell short of your expectations. We take all guest concerns seriously and will address the room condition and TV functionality with our team to ensure an improved experience for our future guests. Regarding parking, we apologize for any inconvenience caused and will reassess our procedures in this area. Your input helps us enhance our services, and we hope to have another chance to serve you better in the future.

10/10 Excellent

Meliton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
After our first motel was horrible this motel was amazing staff was friendly and very helpful room was clean and comfortable
Stayed 4 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Meliton, Thank you for choosing our motel for your stay and for taking the time to share your feedback. We are delighted to hear that our staff provided you with a friendly and helpful service and that you found your room clean and comfortable. We strive to create a positive experience for all our guests and we are glad we could meet your expectations. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Nick

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Nick, We appreciate you taking the time to rate your recent stay. We apologize if your experience did not meet your expectations. We would like the opportunity to address any specific concerns or issues you may have encountered during your stay, so please do not hesitate to reach out to us directly. We value your feedback and hope to have the chance to make it right.