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Reviews of Westwood Lodge

4.5 out of 5
Westwood Lodge
2919 Franz Josef Highway, Franz Josef Glacier

Reviews

9.4

Exceptional

Rating 10 - Excellent. 80 out of 111 reviews" "
Rating 8 - Good. 21 out of 111 reviews" "
Rating 6 - Okay. 9 out of 111 reviews" "
Rating 4 - Poor. 1 out of 111 reviews" "
Rating 2 - Terrible. 0 out of 111 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Property conditions & facilities
peaceful
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a outdoorsy lodge style with log walls and a nice fireplace always running in the main lodge. The rooms were relatively large, each with a patio and balcony and a private sliding glass door. I stayed in the main lodge, which was nice, but there are also cabins. The staff was attentive, breakfast was good ( a full English breakfast with all the trimmings), as well as fruit, juices, yogurt and pastries. The hotel is about 2 km from the main village. I'd stay there again, I was there for 2 nights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and charming place
Despite the stormy weather, we had a great time around the fireplace. Breakfast was good. Room and bathroom are spacious, very clean. We stayed only one night; I wish We has more time to stay.
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
One night stopover, nice room just a bit soleless
Stayed at the Lodge for one night as doing a heli hike next morning . The room was large, comfortable with a good sized bathroom and the best bit - a rolled top bath. There was a good selection of toiletries. We saw a lady on arrival who give us access to our room but saw no other staff about until we left the next morning. The TV was not working on arrival, found the aerial was not connected, after connecting there still were not any channels ??? The lodge did have some DVD’s on site so watched one of those instead The hotel is a short drive from the town and it’s attractions, unfortunately the breakfast didn’t start until 7am and we had to leave early. There was no one on site to get it early for us, so we had to make breakfast in our room - there was some crockery but only 1 bowl and spoon . We are travelling all over New Zealand and found the lodge to be the most expensive stay with the least service unfortunately which was a shame as a nice place.
Stayed 1 night in Feb 2024

6/10 Okay

Marjolein

Travelled with partner
Liked: Cleanliness, amenities
Location was convenient. Nice communal sitting area with fire and snooker table and selection of dvds you could borrow. We had a large suite, it was quiet if a little dated with drafty windows and it needed a new mattress as was very soft and roll together! Breakfast was included with modest buffet selection of food plus choice of cooked egg.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great lodge. Poor breakfast
This is not a traditional NZ B&B. This is run by an Asian family who were charming - when you saw them. Great room, bath and location. The breakfast was poor. Most of it out of a packet. Cheap yoghurt, pre sliced bread. Only thing freshly cooked were eggs, that just appeared on a white plate on their own so widely unappealing in terms of presentation. . Help yourself to anything else you want. Reminded you of a US Holiday Inn budget or UK Travelodge. Cereal all had sulphates. If this is your first stop, it does not reflect NZ B&Bs. We had been offered delicious homemade sourdough, organic cereal, freshly made breakfast to order before this. Tables were not layed and you were expected to clear your own plate as if in a MacDonald’s. Let themselves down over breakfast as the location is amazing.
View from window.
Stayed 1 night in Feb 2024

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made very welcome. Spacious room and excellent bathroom. Good breakfast Friendly and helpful staff. A little way out of town
Stayed 1 night in Feb 2024

8/10 Good

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast available, staff very helpful and nice room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
A marvelous hotel! Comfortable, even luxurious, and close to town without being caught up in the hustle and bustle of New Year’s Eve. Lounge area is very nice and breakfast was good. Only issue at all was that the WiFi connection was at best inconsistent, but for us that was a very small matter! A great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, nice breakfast. Friendly, attentive staff.
Stayed 2 nights in Dec 2023

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 1 night in Dec 2023

10/10 Excellent

ernst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Nov 2023

8/10 Good

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we were greeted by Alex. He was super helpful with what walks to take, what restaurants etc. Very cute, cozy place with super view! Only issue is with the strong musty smell and the shower was odd. Two glass walls and no door so floor got very wet and slippery. Need grab bars in shower. The tub was awesome for a warm soak after long days hiking in the rain! Breakfast was very nice. Cleaning staff hung up our dirty towels, but Alex gave us clean ones after asking. Nice towel warmer also.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant large room. Staff excellent
Stayed 1 night in Feb 2023

10/10 Excellent

gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Big clean room. Helpful staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks very new and high standard. It was very comfortable, beautiful spacious bathrooms. I was happy to find a place with such high level of comfort in the middle of nowhere. Didnt try the breakfast.
Stayed 1 night in Feb 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room, staff, and property overall were great. The only thing I hope it has was air conditioning in the rooms and in the common eating area
Stayed 2 nights in Jan 2023

10/10 Excellent

Kurt

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent, excellent, excellent. Wake up on clear morning to a brilliant view of the Franz Joseph glacier while you enjoy breakfast. The sign out front of the lodge says premium B&B and I agree that the services were tip top but the price was not.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, quiet, spacieus
Stayed 1 night in Nov 2022

10/10 Excellent

Shi-Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully furnished property with authentic alpine feel, relaxing guest lounge and friendly staff. Ashley was excellent, we would highly recommend this property to anyone.
Stayed 1 night in Oct 2022

10/10 Excellent

Xiaomin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the mountains
Stayed 1 night in Oct 2022

4/10 Poor

Lynn

Liked: Cleanliness, staff & service, room comfort
Facilities
Very disappointed there was no restaurant or bar as advertised. This was the reason we chose to stay and pay a premium. Felt we were conned on this
Stayed 1 night in Apr 2022

6/10 Okay

Silomani

Travelled with partner
Liked: Staff & service
Beautiful views of mountains. Good location to Franz Josef glacier.
Stayed 3 nights in Jan 2022

8/10 Good

cj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply good
kind, reasonable price and clean.
Stayed 1 night in Jan 2022

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First on the left as you drive in from the north. Situated in Bush setting. Nice big bed, warm, large bathroom and excellent facilities.
Stayed 1 night in Sep 2021
Response from Kaz on 22 Sept 2021
Dear Keith I am delighted you enjoyed your stay & do hope to welcome you back sometime. Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a quiet place to rest. Search no further. This is a beautiful place. Very helpful owner. Top quality NZ made toiletries and I am going to the indicated website to buy more for my own use at home.
Stayed 1 night in Apr 2021
Response from Kaz on 22 Apr 2021
We are delighted you enjoyed your stay & do hope to welcome you back again sometime. Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was just outside the township so it was very quiet but still accessible. Great host and recommendations on what to do and see. It’s a shame there weren’t more guests. Hope tourism recovers for the region soon.
Stayed 1 night in Feb 2021
Response from Kaz on 20 Feb 2021
We are delighted you enjoyed your stay & hope to welcome you back again sometime soon. Best Wishes Kaz Gilmore

10/10 Excellent

Lloyd&Reiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at Westwood Lodge was excellent. Nice warm interior, comfortable bed and amenities provided were good quality. Felt very welcomed. Highly recommend to anyone.
Stayed 1 night in Jan 2021
Response from Kaz on 14 Jan 2021
Dear Lloyd & Reiko Many thanks for taking the time tow review your resent stay with us. I am delighted you enjoyed your stay & do hope to welcome you back sometime. Best Wishes Kaz Gilmore

10/10 Excellent

Hunnifords, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful. Room was lovely, spacious, clean and super comfy bed. Would definitely stay there again
Stayed 1 night in Oct 2020
Response from Kaz on 16 Oct 2020
It was lovely to meet you both & we are delighted to that you enjoyed your stay with us & hope to welcome you back to Westwood Lodge again in the future. Best Wishes Kaz

10/10 Excellent

Lesa M.

Liked: Cleanliness
New Zealand 2020
Wonderful accommodations. Great location great breakfast.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for visiting this area. The Lodge is a beautiful place to stay, one night was not enough !!!
Stayed 1 night in Mar 2020
Response from Kaz on 21 Mar 2020
Many thanks for posting your 5 out of 5 ranking. We are delighted your enjoyed your stay & hope to welcome you back Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge, great rooms, lovely breakfast and friendly hosts!
Stayed 2 nights in Jan 2020
Response from Kaz on 24 Jan 2020
Thanks you for your posting your 5 out of 5 ranking. We are delighted you enjoyed your stay with us. Kind Regards Kaz Gilmore

8/10 Good

Rosemary & Paul P., Honolulu, Hawaii, USA

Liked: Cleanliness
It’s the little things that add up!
Great location and property just less than I minutes drive from the main strip. The service was thoughtful and therefore, just great! Little things like a mildly heated room, daily fruit and coffee/tea with two choices (yes - not just one but two choices) of milk, cookies, umbrellas, and attentive staff who ensure that your every need is taken cared of. All in all just a great stay. So why not 5 stars? It would have been except for but just one thing... The only improvement I’d recommend is for a WIFI booster. The signal is very weak and therefore, if you are editing at night to upload your great adventures, this is not the place to do it!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Kaz on 24 Jan 2020
Thank you for sharing your ranking. Kind regards Kaz gilmore

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Poor value
1, No shower curtains=the floor gets wet. I slipped and hit my head and shoulder on the door jam, It is so easy to install a curtain or screen across the shower 2. Ventilation is poor as there are 3 ventilation points, viz the bathroom window which opens into the outside walkway; the back door which opens into the garden; the window beside the gack door which has a fly screen. As the back window is the only opening with a flyscreen. it is the only ventilation point with protection from sandflies. Because of securities reasons, we can only leave the bathroom window open. There is no aircondition for ventilation. We were bitten by sandflies 3. The place is in need of refurbishment. 4. The breakfast was adequate. Having said that, the chef was very friendly and she was the highlight of the stay 5. Value for money.it is really poor. We paid $772.32 for 2 nights. We won't put this place in our must stay list
Stayed 2 nights in Dec 2019
Response from Kaz on 5 Jan 2020
Dear William We are disappointed that you enjoy your stay with us. Most or our guest do enjoy the quiet spacious rooms & the large communal guest lounge which offer fantastic views of the Glacier - weather permitting. I do wish you had mentioned that you had a fall while you were staying with us. Our bathroom are designed as a European style ensuite bathroom & does not have a shower curtain which is possibly not to everyone liking. While we do not have air conditioning as you mentioned there is plenty of opening windows & a ranch slider door which opens out on to a deck & patio area. We do get those pesky sandflies which is why we have installed insect screens on the bedroom window. I am pleased that you enjoyed chatting with the friendly staff & breakfast was to your liking. Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very nice spacious rooms, nice service
Stayed 1 night in Dec 2019
Response from Kaz on 5 Jan 2020
We are delighted that you enjoyed your stay with us here at Westwood Lodge & hope to welcome you back sometime Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great and strongly recommended. Owner is super nice, room is clean and comfortable, breakfast is super.
Stayed 1 night in Dec 2019
Response from Kaz on 5 Dec 2019
Many thanks for your kind review. We are delighted you enjoyed your stay with us & hope to welcome yo back. Best Wishes kaz Gilmore - Owner Westwood Lodge

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Kaz on 27 Oct 2019
Many thanks for post your rating of your recent stay with us & choosing to stay at Westwood Lodge & we hope to welcome you back Best Wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kaz on 21 Oct 2019
Many thanks for your 5 out of 5 ranking We are delighted your enjoyed your stay & hope to welcome you back again in the future

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin feel close to town & very friendly staff, clean & very informative with places to go and see
Stayed 1 night in Oct 2019
Response from Kaz on 16 Oct 2019
Many thanks for sharing your review of your resent stay with us here at Westwood Lodge. We are delighted you enjoyed your stay & hope to welcome you back again. Kind Regards Kaz Gilmore

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Westwood Lodge was fantastic! The room was very large and very clean. We had fruit and homemade cookies in our room upon arrival. The breakfast was fabulous too. There are 2 sweet labradoodles that greet you when you walk into the reception area. Kaz is a great manager and runs a first class hotel.
Stayed 1 night in Sep 2019
Response from Kaz on 26 Sept 2019
Many thank for your kind review. I am delighted you enjoyed your stay & hope to welcome you back to Westwood Lodge again in the future. Enjoy the rest of your New Zealand adventure. Best Wishes Kaz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Kaz on 31 Jul 2019
Many thanks for your 5 of 5 rating. We are delighted you enjoyed you stay with us & hope to welcome you back in the future. Best wishes Kaz Gilmore

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Kaz on 25 Jun 2019
Many thanks for sharing your rating. We are delighted you enjoyed your recent stay with us. Kind regards

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely wishing we stayed longer
Very spacious room Nice view Excellent location Warm inviting communal room with great fireplace. Breakfast was perfect
Stayed 1 night in May 2019
Response from Kaz on 16 May 2019
Dear Barbara Thank you for this feedback and I am delighted that all aspects of your stay at Westwood Lodge added up to a relaxing stay. Best wishes Kaz Gilmore

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Quiet location, spacious room, bathroom and lodge great room spectacular view.
Stayed 1 night in Apr 2019
Response from Kaz on 30 Apr 2019
thank you for taking the time to post your review of your recent stay here at Westwood Lodge.. We are delighted that you enjoyed the views & your spacious room. We hope to welcome you back sometime in the future. Best Wishes Kaz Gilmore

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly host who was very passionate about the west coast. Room was very nice and well appointed
Stayed 2 nights in Apr 2019
Response from Kaz on 25 Apr 2019
Many thanks for you review. The West Coast is truly a magical part of New Zealand & as you know is well worth a visit Best Wishes Kaz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like being a guest in someone’s beautiful home. All you could possibly ask for in a hotel. Our host was incredible. Our breakfasts superb! We would stay there again! A+
Stayed 2 nights in Apr 2019
Response from Kaz on 24 Apr 2019
Many thanks for your kind review. It was my pleasure having you stay here at Westwood Lodge & I am delighted to hear you enjoyed your breakfast each morning. I do hope to welcome you back sometime in the future. Best Wishes Kaz Gilmore