Reception
Check availability

Reviews of Colour Hotel

Colour Hotel
Baseler Str. 52, Frankfurt, HE

Reviews

6.6
Rating 10 - Excellent. 77 out of 706 reviews" "
Rating 8 - Good. 257 out of 706 reviews" "
Rating 6 - Okay. 222 out of 706 reviews" "
Rating 4 - Poor. 98 out of 706 reviews" "
Rating 2 - Terrible. 52 out of 706 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

yalchin rafik

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Sandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The receiption seems to have only one staff member working 24/7. A screaming match with him and a guest met me on arrival. Migrants seem to live here full time. There was shouting all night. It was frightening and unsafe. I checked out early and left. Changed rooms also. Horrible experience. Filthy
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good location next to the main train station
Good location to the main train station. Nice hot showers with pressure. Friendly staff. Room smelled like an old casino.
Stayed 6 nights in Oct 2021

2/10 Terrible

Danish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Muhammad

Stayed 1 night in Oct 2021

4/10 Poor

Luiz

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

2/10 Terrible

Meika, Vancouver

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was an enormous disappointment. We booked a non-smoking, king room and were given a room with two single beds on either side of the room, a small table/ledge that was covered with cigarette burns and a tiny window that was cracked open and filled with cigarette butts. We could not stay in the room due to overwhelming amount of second hand smoke in the place. The photos online look much, much nicer than the actual property. Would rate at 2 stars. Rather than refunding our money, the hotel owner walked us to another property “comfort inn” that was at least non-smoking and we stayed there, although there was black mold in the shower, the toilet didn’t function and there were folks purchasing and using controlled substances outside on the sidewalk when we got there.
Stayed 1 night in Oct 2021

8/10 Good

susan

Liked: Cleanliness, room comfort
Basic but perfectly ok hotel very close to station. Had what I needed for an overnight stay.
Stayed 1 night in Oct 2020

8/10 Good

Basir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/10 Poor

Tulio

Disliked: Staff & service, property conditions & facilities, room comfort
Almost had no room to sleep in! AVOID!
I arrived to check in around 11pm, when I arrived there the door was shut and there was no one at lobby desk. There was another guy trying to checkin as well. Then we saw a note on the door saying checkin times have changed until 9pm on Satuday, although I didnt receive any information about it previously. We both managed to get in since some people were getting out. From inside we managed to call the emergency number then someone picked up the phone telling us to call another number so they could check us in. I said I am already calling the emergency number could you pls call that number? He said alright call me back in 5min. We called back in 10min and the guy didnt pick up the phone any longer. In the end I went over the counter myself and could see some keys with reservation papers there so I basically helped myself to the keys and gave the other keys to the other guy as well. I had booked double room but they put me in a room with 3 single beds! So next morning I explained the situation to the receptionist, he didnt apologise or bothered much about it, he said I was placed in a triple room because I was alone. They at least changed my room the second night. At checkout same thing - no follow up or asked how my stay was or something, no apologies... I did report everything to Hotels.com who contacted them who said their T&Cs dont allow refund.... PLEASE AVOID!
Stayed 2 nights in Sep 2020

2/10 Terrible

Emil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap price and with that follows low expectations.
Stayed 2 nights in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Apeh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ugh! I’ve traveled all over Europe and stayed at some eek places... this property, just thinking back to it I can still smell it. There was an odor, foul and stale, like a homeless person has been in the rain and came in and dried off by the radiator
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom should be shared. If I knew it before the reservation, I would not choose this hotel. You may find other hotels nearby with no shared bathroom.
Stayed 3 nights in Dec 2019

10/10 Excellent

imran

Stayed 1 night in Nov 2019

8/10 Good

imran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good and staff was very friendly
Stayed 1 night in Nov 2019
Response from thank you on 16 Nov 2019
Dear Mr. Imran, Thank you, we appreciate your opinion in the review. Best regards, Colour Hotel

8/10 Good

Verified traveller

Liked: Staff & service
Room did not have room darkening blinds, shutters or curtains
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a convenient location just across from the main transit hub.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Room was good. Proximity to the station most desirable.Although others have complained about the area I did not find it a problem. No wifi on hotel computers which is not the first time it has happened. I could not log my device in with the code I was given so that was disappointing.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Could be better.. not good very basic n totally dated
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
The hotel location is good. It is near to go by foot old city, bridges, museums. Outside is so noisy in day and night time. Almost full night going Strassen Bahn, police and ambulance cars. The breakfast open time is little be late. It is 07:00. I have train 06:40 and no chance to go breakfast even I selected room with it.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good: location, room layout, price not so good: no AC
Stayed 1 night in Aug 2019

2/10 Terrible

O M

Stayed 3 nights in Aug 2019

2/10 Terrible

Jelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schandfleck in Frankfurt, jetzt kommt dick
the hotel was nightmare. The noise from the street was beyond every normality. In the bathroom we had beattle's, the toilet was leaking. But most annoying was the personal. I have had some experiences in Germany, but this was the limit. The girl at the desk offered me a park place without cost, next day I had to pay 32 euro at het colleague. The hotel is in a very bad shape, noisy old just a drama. You get much better offers at other places if you take into account ALL the cost of the stay. Please be advised that the streets are full with junkies and strikers, not exactly what we were looking for. We almost left the place at once but finally we accepted all the inconvenience for a night. The Clark next morning was so brutal and impolite, we have never ever experienced it like this.
Stayed 1 night in Aug 2019

10/10 Excellent

Y

Stayed 2 nights in Aug 2019

6/10 Okay

EFJ61, London

Liked: Cleanliness, staff & service, property conditions & facilities
My Superior Single Room was incredibly small. However, it was clean and the shower worked well. That said, the staff is quite helpful and the location is across the street from the Hauptbahnhof (central station). The area is seedy, so be careful, although no one really bothers you.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the money
Stayed in the Colour Hotel for one night midweek during a European heatwave. The lady at reception when I checked in was really nice and helpful. We spoke in German mainly, but she also spoke very good English(when I didn’t understand the German). Check in was smooth very efficient. My room was relatively nice for a one night stay. Nothing too fancy but it was clean and fairly modern(it definitely wasn’t old fashioned). Not having a bathroom in the room is slightly strange but it wasn’t a problem. There was one bathroom on the second floor which also had a shower. The toilet/shower room was unisex. The only 2 things I weren’t really thaaat bad/the hotel’s fault. #1 - there seemed to be a pretty large gathering of people getting up to no good in the surrounding area towards the city centre at night. It was quite intimidating to walk through them and they seemed to be on every street towards the centre. Nothing the hotel can do about that and they were all gone by the morning. I was only there for one night so maybe that was a once off. #2 - the noise. The hotel is right outside the Hbf(which is very handy), but there are also tram lines that run directly outside the hotel which can be quite loud. It was 27C at night when I stayed and the room didn’t have AC. This meant I had to leave the window open, which in turn let the noise in fully. Overall, great value for the money. I’d recommend it, but there may be other better options too.
Stayed 1 night in Jun 2019

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
No wifi in room
Wifi did not work in the room, so had to go down to the lobby. Curtains in my room were orange and as the light shined through gave the whole room an orange sheen, which I found unpleasant. Not good if you want to sleep when it's light outside if you can't sleep unless it's dark. Area around the Hauptbahnhof (main station) is a little dodgy, but I think probably safe. Otherwise, maybe what you'd expect for a 2.5 star hotel.
Stayed 2 nights in Jun 2019

4/10 Poor

Miklos

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad small, the room was cold, and the bathroom was dirty.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shred Toilets........
Booked Hotel but wasn't made clear it was SHARED shower and toilets - nightmare
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel bcoz it’s only 5min walk away from Frankfurt am main Station.Very clean hotel and very friendly staff.All the shops near this hotel which u need like food shopping.All attractions are only about 15-20 min walk.I would like to book again if I plan to come frankfurt next time. Thanks Expedia
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Glenn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old hotel that is very convenient to the train station and downtown shopping.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Roger

Newly renovated. Excellent breakfast. Close to main train station. Clean. Friendly employees.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Alexander

Disliked: Cleanliness, room comfort
Super small and a little gross
I travel to Germany a few times each year. On my last trip to Frankfurt I tried this hotel based on the reviews. I am used to tiny rooms in meh locations near the train station, but this was worse than expected. Room was the smallest I have stayed at in Europe...bathroom door could not open all the day and I barely fit through the shower door opening. Was expecting a typical German breakfast spread, but found deli meats I would not eat, cold boiled eggs, and some packaged odds and ends. I was here 4 nights for a biz trip and grabbed breakfast outside, even though I had already prepaid at the hotel. You can find better in Frankfurt...just around the corner are 2 other hotels I have stayed at with 100% better everything. To end on a positive note, this is a 5min walk from the main train station and they did let me check-in a few hours early which was awesome after a long trip.
Stayed 4 nights in Nov 2018

2/10 Terrible

Karman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Bruce, Ithaca, NY. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So convenient to the train station (Bahnhof) which puts one with easy transport to the airport. I must say my room had the best shower in all the places I stayed while in Germany and France! Only drawback was the lack of a good pastry shop and coffee right in the near neighborhood. The neighborhood has its share of panhandlers, but they are not threatening.
Stayed 1 night in Oct 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a good value for s basic hotel
You'll get no amenities like hand cream or cotton swabs, but.if you want a place to sleep and shower, in a good location, this is usually a top value.... "Location, location, location". It's an old-school hotel in an older building, with mechanical room keys, but it has wifi, cable, and the heat and plumbing always work. We've stayed here 6 or 8 times over 10 years. This time I was happy they had updated the hallways with paint and carpet, and housekeeping seemed better. The Colour is a 3 minute walk to the main train station and there are U-Bahn and tram stops equally that nearby. The staff can speak English, and is friendly and helpful.
Stayed 2 nights in Oct 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

simon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bathroom on another floor; Excellent reception (patience, calm...);
Stayed 1 night in Oct 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Unbeatable location. Reasonable breakfast. Shared facilities were always available when I wanted them.
Stayed 1 night in Oct 2018

6/10 Okay

Alex, Nyc

I guess you get what you pay for. 45 dollars a night and shared bath. But the bed was terrible. If you want to rest well avoid it the matress basically gets curved when you lay down. The less firm you can try. The staff is not that customer service oriented either. They seem to be more defensive than to pay attention.
Stayed 1 night in Sep 2018