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Reviews of Aparthotel Adagio Frankfurt City Messe

Aparthotel Adagio Frankfurt City Messe
Hamburger Allee 4, Frankfurt, Hessen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 187 out of 321 reviews" "
Rating 8 - Good. 104 out of 321 reviews" "
Rating 6 - Okay. 19 out of 321 reviews" "
Rating 4 - Poor. 6 out of 321 reviews" "
Rating 2 - Terrible. 5 out of 321 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from ADAGIO on 21 May 2024
Hi David, we are happy that you had a pleasant stay with us. We look forward to welcome you back in the nearest future!With kind regards,ADAGIO

8/10 Good

Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were helpful. The pillows had an unpleasant smell which we were quickly able to exchange. Since there are kitchens in the units, there can be strong food smells in the hallways and unit. Sufficient storage space and bathroom has wall laundry rack - very useful. Steps away from street trams and short walk to subway station.
Stayed 4 nights in May 2024

8/10 Good

Choon Chua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and will go back to stay
Stayed 4 nights in Mar 2024
Response from Manuela on 21 Mar 2024
Dear Choon Chua, thank you for your positive feedback. We look forward to welcoming you back soon at Aparthotel Adagio Frankfurt City Messe.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location for the Frankfurt Messe. Simple short walk.
Stayed 2 nights in Jan 2024
Response from ADAGIO on 23 Jan 2024
Dear James,thank you very much for being our guest! We are happy that you had a pleasant stay with us and hope to welcome you back soon. Next year - same fair?With best regards,ADAGIO team

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is safe and requires card entry for main door, and then to get to any floor other than the reception. You can easily walk to the train station, or pay a few Euro for a a taxi to most areas. We were not aware of the feature, but you must use your keycard to have power in your room (insert into slot near door). No complaints about our stay!
Stayed 6 nights in Nov 2023

10/10 Excellent

Peng

Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Business traveller
Personnel were lovely.
Stayed 3 nights in Sep 2023
Response from Zia on 29 Sept 2023
Dear Sir/Madam, We are glad that you enjoyed your stay and we sincerely hope that you would consider us again for your next stay.Kind regards,

10/10 Excellent

Chang Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Zia on 29 Sept 2023
Dear Sir/Madam, We are happy that you enjoyed your stay and we sincerely hope that you would consider us again for your next stay.Kind regards,

10/10 Excellent

Nikita

Stayed 10 nights in Aug 2023
Response from Kais on 20 Aug 2023
Dear guest, Thank you for taking time to feedback us, We enjoyed having you staying at our hotel. We hope to welcome you in the future again.Kind regards,Adagio-Team

8/10 Good

Sven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alexander Hock on 2 Jul 2023
Dear SvenThank you for your feedback.We are happy that you enjoyed your stay in our hotel.We hope to can welcome you again in future.Best regardsAlexander HockAss. to General Manager

10/10 Excellent

W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kais on 23 Jun 2023
Dear W, thank you for your feedback! we enjoyed having you with us.Kind regards,Adagio-Team

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, stylish property near Messe
Our family of 4 enjoyed staying in a "duplex/apartment" room with a nice view the skyline. The hotel has friendly staff and the decor is Frankfurt-themed but in a classy manner. The registration area has a large space for lounging, eating breakfast, and a bar--all with a nice view. We would definitely stay here again.
Stayed 1 night in May 2023
Response from Kais on 23 Jun 2023
Dear Harvey, thank you for the great review! We hope to see you book with us in the future again.Kind regards,Adagio-Team

10/10 Excellent

David, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very private and accesible to Messe Frankfurt. nice walking distance to dining and old town
Stayed 8 nights in May 2023
Response from Kais on 28 May 2023
Dear David, thank you for your feedback. We hope to welcome you in the future again in Aparthotel Adagio!I wish you a great weekendKind regards,Adagio Team

8/10 Good

Volodymyr

Stayed 3 nights in Feb 2023
Response from Alexander Hock on 21 Feb 2023
Dear VolodymyrThank you for your feedback.We hope to can welcome you again.Best regardsAlexander HockAssistant General Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe hotel
Spent 2 nights here as a stopover for our return flight to the US. While the area around it is a bit of a food desert, the hotel itself is clean and comfortable. Tram stop is literally right in front, which is very convenient...only 5 stops to the main train station. Busy mall within short walking distance as well. I was pleased overall.
Stayed 2 nights in Dec 2022
Response from Alexander Hock on 5 Jan 2023
Dear DavidThank you for your feedback.We are happy that you enjoyed you stay in our Aparthotel Adagio Frankfurt City Messe and we hope that we can welcome you again.Best regardsAlexander HockAss. to General Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge apartment with cooking options and a fridge. Great area.
Stayed 1 night in Aug 2022
Response from Alexander Hock on 12 Sept 2022
Dear KimberleyThank you for your feedback.We are happy that you enjoy your stay in our Aparthotel Adagio Frankfurt City Messe.We hope to welcome you again in Frankfurt und future.Best regardsAlexander HockAss. to General Manager

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with the best in room coffee service!
Great stay, but did NOT get room booked. The hotel is great and so is the staff. The bedding is high quality and everything was spotless. Will definitely stay again next may. BUT… the coffee machine in the room is the greatest and I’ve stayed in more than 20 hotels this year all around Europe. Love the detail of this small luxury ;)
Stayed 4 nights in Jul 2022
Response from Alexander Hock on 3 Aug 2022
Dear Lourdes Thank you for your feedback about your stay in our Aparthotel Adagio Frankfurt City Messe. We are happy that you enjoyed your stay in our hotel and will welcome you again next May. I checked your reservation, you made a booking in a studio and you stayed in a studio. But we can spoke about it when you come back to us. :-) Best regards Alexander Hock Ass. to General Manager

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Alexander Hock on 27 Jul 2022
Dear Carlos Thank you for your feedback. We hope to welcome you again in Frankfurt. Best regards Alexander Hock Ass. to General Manager

10/10 Excellent

TAKU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception was quite friendly and allow up to check-in earlier by checking the room we can use. Close to tram station. Very good location.
Stayed 2 nights in Jul 2022
Response from Kais Anwari on 5 Jul 2022
Dear Taku, Thank you very much for your amazing feedback! we enjoyed having you here. Hopefully see you soon in the future booking at our Hotel again. Warm regards Kais Anwari

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
A little too minimalist and eco focused for our taste.
Stayed 1 night in Jun 2022
Response from Team Adagio on 30 Jun 2022
Dear Kelly, it's a regret that we didn't quite meet your taste. But luckily the hotel world is big and there is the right product and the right brand for everyone :-) Thanks anyway for the visit! Best regards, Manuela

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
We were looking for a hotel quite close to the main station but reading all the reviews you don’t stay near the station unless you’re happy with people drug taking, people unconscious on the street in a not very nice area! It is well worth the 20 minute walk to the hotel, or a 5 minute taxi ride. Reception is on the 4th floor and the two receptionists were lovely speaking fluent English. Our room was on the sixth floor. The room was clean and just what we were hoping for with a great view overlooking the City. The hotel is decorated to a good standard and we felt very safe in the surrounding area. We will definitely stop here again in Frankfurt.
Stayed 2 nights in May 2022
Response from Ulrike on 8 May 2022
Thanks a lot for this great reply we look forward to see you again somewhen :) best regards Ulrike reservation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly in Frankfurt
All Reception area staff were extremely friendly, conversant in French, English, German, and others. The Hotel is walking distance or short tram ride to Hbf. Nice neighborhood in the Messe area.
Stayed 7 nights in Apr 2022
Response from Ulrike on 8 May 2022
Great reply thank a lot for this feel allways welcome best regards Ulrike

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in this aparthotel.
Stayed 4 nights in Mar 2022
Response from Ulrike on 4 Apr 2022
Thanks for your great and friendly reply Ulrike reservation

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you :)
By far the best hotel in Frankfurt in terms of value and service. Thank you to all the staff that granted us an enjoyable experience. See you again, if I’m ever back!
Stayed 1 night in Dec 2021
Response from Team Adagio on 31 Dec 2021
Dear Joel, thank you for the great compliment!!! We are happy that you have enjoyed your stay with us and we look forward to welcome you back soon!!!! Happy New Year :-) Kind regards, your ADAGIO Team

10/10 Excellent

Hannah B.

Liked: Cleanliness
Great Overnighter
My husband and I stayed just for one night on a layover, though it could easily be home for an extended period of time. It was clean, very well-maintained, and exactly as described - maybe even better. The women at the front desk were extremely kind and helpful. Would recommend for sure!
Stayed 1 night in Nov 2021

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice customer service
Apartment was very comfortable. Staff was very nice explaining us the check in process. The gym was nice, small area but very clean. I am glad guests have to reserve a time to use the gym. That way ensure that there is only one person exercising in the small area at a time.
Stayed 4 nights in Oct 2021
Response from Ulrike on 8 Nov 2021
Dear Edwind, we are so glad , that you enjoyed your stay in our Aparthotel Adagio Frankfurt Messe wonderful that you did like your stay here so much Thanks a lot Best regards Ulrike reservation

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. great location, good value for the money. Next door to the Marriott Hotel
Stayed 6 nights in Oct 2021
Response from Ulrike on 19 Oct 2021
Dear Raymond, thanks a lot for your help by your wonderful assessment. Hopefully you will book us next time again, when you will be in town Best regards Ulrike reservation

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, clean, close to a mall and close to subway station (Messe). Would stay there again.
Stayed 2 nights in Oct 2021
Response from Ulrike on 19 Oct 2021
Dear katja, thanks a lot for your great reply and the pictures. Hopefully you will book next time again Aparthotel Adagio Frankfurt Messe Best regards Ulrike reservation

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Ulrike on 18 Oct 2021
thanks a lot for this great reply best regards ulrike

8/10 Good

Devarius

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room had a kitchen area was well placed within the city. The mall was about a mile away very affordable also.
Stayed 1 night in Oct 2021
Response from Ulrike on 18 Oct 2021
Thanks a lot for this great reply best regards ulrike reservation

10/10 Excellent

Christopher Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well equipped. Highly recommend.
Stayed 1 night in Oct 2021
Response from Kais Anwari on 16 Oct 2021
dear Alan, thank you very much for your feedback and thanks for being an great guest!! hope to see you soon again at the Aparthotel Adagio! Kind Regard Kais Anwari

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Appeared very clean overall, but I dropped my black pants on the floor and they were covered with either dust or powder.
Stayed 1 night in Sep 2021
Response from Ulrike on 13 Sept 2021
Good morning Mr Butler, thank you very much for your comments, we will forward your comments to the appropriate department. Please see for yourself on your next visit. Best regards Ulrike

2/10 Terrible

SUNG SIG

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No visit second time
Bad, it is different from what I experienced from Adagio in other Europe city. We selected two room apartment for my family trip but room made us feel suffocated and choked because of only one small window available, too tiny cooking space to use, new but without careful cleaning. Pay parking cost too much and we looked for free street parking
Stayed 1 night in Jul 2021
Response from Kais Anwari on 21 Jul 2021
Dear Mr/Ms. Sung Thank you very much for your review. I am very sorry that you did not get what you expected. We do our best every day to satisfy our guests. I hope in the future you will book with us again and we can talk about what went wrong. I wish you a very nice week and stay healthy! Kind regards Kais Anwari

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
We had an amazing two week stay here, the room was very clean and light, the toilet and kitchen were high standard, 5 star standard. The building is located in very nice area, right across a park with good side walks, the skyline plaza mall is 5 mins walk away, the tram was right in-front of the building, cleaning service once a week for free, all the staff were fantastic but especially I would like to commend Ulrike Steinacher who was very lovely lady and welcoming and allowed us a late checkout, I would definitely comeback to this place.
Stayed 5 nights in Jul 2021
Response from Kais Anwari on 21 Jul 2021
Dear Mr. Abdullahi, Thank you for your fantastic review! we are glad you enjoyed your stay and were satisfied with your room.I will pass your kind message to Mrs Steinacker. We look forward to welcoming you again. Stay healthy and until next time! Best Regard Adagio Team

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Families!
We had a wonderful room with a great view at the Adagio. The room had a small kitchen, fridge, table, and AC. It was perfect for our family of four plus one dog. The hotel is located right next to a cable car station and within walking distance of many family friendly museums. We will most likely book here again when we visit Frankfurt again.
Stayed 4 nights in Jun 2021

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay at if you don't have a car
Great place to stay at. Beautiful views of the city from the 10th floor. Very clean and comfortable. Only horrible surprise was that there was no parking available and the parkings in the area are 39 EUR per night! Thankfully we found a free on-street parking just outside the hotel.
Stayed 1 night in Jun 2021
Response from Kais Anwari on 29 Jun 2021
Dear Stephane, The Adagio team thank you very much for your nice and friendly feedback. hopefully we will see you soon again! We are looking already forward to welcome you. Best regards Kais Anwari

2/10 Terrible

Verified traveller

Travelled with partner
I told you that we didn't stay in the hotel because our flight was changed by the airline due to the COVID -19 test. We requested a refund. Supposedly the stay was for Jun 20th- 21st, not Jun 18- Jun 19
Stayed 1 night in Jun 2021
Response from Kais Anwari on 26 Jun 2021
Dear Mr/Ms, Thank you for your feedback. I have noticed that you were unable to arrive at our hotel due to COVID-19. I hope you understand that we also have our hotel policies, if you give me the details of your booking i will do my best to see what went wrong. We hope to see you soon booking at our Hotel again. Best regards, Kais Anwari Reception

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adagio apartments
Nice apartment, very convenient for tram ( right outside door ) Skyline shopping centre a 15 minute stroll away.
Stayed 10 nights in May 2021
Response from Ulrike on 30 May 2021
Dear David, we are so glad that you liked it in our ADAGIO Aparthotel Frankfurt Messe thanks for your nice reply best regards Ulrike reservation

10/10 Excellent

Verified traveller

Stayed 10 nights in May 2021
Response from Ulrike on 8 Jun 2021
wir freuen uns sehr, wenn die Gäste zufrieden sind :) Danke für Ihre Bewertung Mit freundlichen Grüßen Ulrike Reservierung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and proximity to the s Bahn station
Stayed 2 nights in Aug 2020
Response from Ulrike on 19 Aug 2020
thanks a lot for your reply Best regards Ulrike Reservation

6/10 Okay

Elaine

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Bare bones in a great location if you are there fo
Ok if prepared to do your own cleaning, care and feeding. Best thing other than location is a wonderful bounteous ala carte breakfast. Otherwise you are on your own. The apartment is basically a large room cut up into a small bedroom, small LR , a handy compact kitchen and two barely adequate bath and toilet areas. The lighting in the.bath area is totally inadequate for doing makeup and the bathtub (rare and much appreciated) is so deep, that it is precarious and dangerous for anyone shorter than 5’8”to enter or descend. It is also slippery and the first time I used it, I had to get on hands and knees to get to a standing position so that I could climb out...and what a huge step to the ground from a slick surface. Thereafter I relied on the excellent shower only. The personnel in the reception/bar area are solicitous and helpful, but if you are there for a week you will definitely need a change of towels and maybe sheets. There is only one meager comforter so although I had heat at highest setting during a rather balmy January period, I never removed my sweater. Also, no CNN on either of the two smallish TVs. During Heimtex this was not an inexpensive choice, but I’d feel very claustrophobic sharing it with anyone other than a sibling or a lover. For a couple of nights it is quite acceptable. On the plus, it is directly opposite the Messe, next door to the Marriott and very close to the wonderful La Contessa, Mangetsu, and Topo Gigio and the WestEnd restaurants.
Stayed 6 nights in Jan 2020
Response from Ulrike on 5 Feb 2020
Thank you for rating us so extensively. It's a shame that you didn't tell the reception that you were cold, we would have found a solution in any case. We would be very happy to welcome you to the Aparthotel Adagio next year at the trade fair. Sincerely yours Ulrike reservation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great! It became my preference in Europe. Staff fantastic, location excellent. Room with excellent space for my family of four.
Stayed 3 nights in Dec 2019
Response from Ulrike on 10 Jan 2020
Danke für Ihre außergewöhnlich gute Bewertung

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ulrike on 29 Nov 2019
danke für Ihre wundervolle Bewertung Ulrike Reservierung

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and wonderful coffee!
Great location, close to transport links and town. Comfortable and spacious rooms which were great for a family. The bar / reception area is well appointed and is a nice space to spend an hour or two. Wonderful, friendly and attentive staff!
Stayed 4 nights in Oct 2019
Response from Ulrike on 31 Oct 2019
thank you very much for your wonderful review Best regards Ulrike reservation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous apartment but lots of dust everywhere, particularly under the beds (which clearly have been cleaned for a long time) Great location, great amenities.
Stayed 4 nights in Sep 2019
Response from ADAGIO on 7 Oct 2019
Dear guest, thank you very much for the good rating you have given us. We very much regret that you had a dusty room. Of course this is not our standard and your criticism will be immediately forwarded to our housekeeping team to take a closer look at the internal processes. Thank you very much for this remark - it is the only way we can constantly improve ourselves. We hope to welcome you back soon. Kind regards, your ADAGIO team

10/10 Excellent

Mayradlp, San Diego, CA.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Hotel is very modern and clean.
Stayed 3 nights in Sep 2019
Response from ADAGIO on 7 Oct 2019
Dear guest, thank you very much for your stay with us. We appreciate your positive comments and hope to welcime you back soon. Kind regards, your ADAGIO team

8/10 Good

Badr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good apartment in frankfurt
The apartment is very good in frankfurt. The service close for its and system of security them is good.
Stayed 5 nights in Jul 2019
Response from Ulrike on 29 Aug 2019
Thank you, we are glad that you feel comfortable in our Adagio Best regards Ulrike reservation

10/10 Excellent

Lijeshet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Ulrike on 31 Aug 2019
Danke für Ihre Top Bewertung Ulrike Reservierung

10/10 Excellent

HAIYING

Stayed 4 nights in Aug 2019