I am writing to express my profound dissatisfaction and concern regarding my recent stay at your establishment.
During our stay at the Baymont by Wyndham, located at [address], my companions and I encountered a distressing situation. Despite our efforts to enjoy our time at your hotel, we continually experienced discomfort due to unexplained bites. After careful investigation, we were horrified to discover that our room was infested with bed bugs.
This experience has been deeply upsetting and has significantly impacted our enjoyment of our stay. As guests, we expect a clean and comfortable environment, free from such issues as bed bug infestations. The presence of bed bugs not only caused physical discomfort but also psychological distress, as we worried about the potential health implications and the risk of bringing the infestation back to our homes.
Furthermore, we are disappointed by the lack of adequate response from your staff upon reporting the issue. Despite bringing this matter to their attention, we did not receive the level of support and assistance we expected. This has only added to our frustration and disappointment.
As a result, I am requesting immediate action to address this issue. I urge you to conduct a thorough inspection and treatment of the affected room(s) to ensure the complete eradication of the bed bug infestation. Additionally, I expect a full refund for our stay, as compensation for the inconvenience, discomfort, and distress caused by this