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Reviews of Residence Inn by Marriott Fort Smith

3 out of 5
Residence Inn by Marriott Fort Smith
3005 S 74th St, Fort Smith, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 199 reviews" "
Rating 8 - Good. 59 out of 199 reviews" "
Rating 6 - Okay. 20 out of 199 reviews" "
Rating 4 - Poor. 11 out of 199 reviews" "
Rating 2 - Terrible. 15 out of 199 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction, and no one shared that. There was no spa as the listing indicated there would be. There was no gym available due to the construction. The contractors were parked in the handicapped area, blocking the ability to move the cart into the building. Televisions did not work. This was over priced and unpleasant.
Stayed 1 night in Apr 2024

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stainds in bathroom, no sheets for fold-out and clerk said no ice maker (he was wrong)
Stayed 1 night in Sep 2023

4/10 Poor

Ann E

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is in need of a major upgrade the furniture is dirty, flooring is falling apart and the common green space area is filled with trash!
Stayed 1 night in Aug 2023

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean well kept and organized rooms, friendly staff, good breakfast, love it!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed
Stayed 2 nights in Jul 2023
Response from Melissa Robbins on 19 Jul 2023
Thank you for choosing to stay with us at Residence Inn by Marriott Fort Smith, Arkansas. We are so pleased to see that you had a fantastic stay. We cannot wait to welcome you back again soon! Have a great day!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Melissa Robbins on 19 Jul 2023
Thank you for choosing Residence Inn by Marriott Fort Smith, Arkansas. We are pleased to see you had a wonderful stay while here with us. We cannot wait to welcome you back again very soon. Have a great week!

2/10 Terrible

Keilee

Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from Melissa Robbins on 19 Jul 2023
Steve,Thank you for choosing to stay with us at Residence Inn by Marriott Fort Smith, Arkansas. We sincerely appreciate your business and hope to welcome you back again very soon!

4/10 Poor

William, Palestine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

4/10 Poor

Martin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
needs updating
Stayed 2 nights in May 2023

6/10 Okay

Sonja

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property run down and room needs a lot of attention. The price that was paid for what u received was way over very disappointed
Stayed 1 night in Mar 2023

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for us but would have liked a paper
Response from Melissa Robbins on 20 Jul 2023
Thank you for choosing to stay with us at Residence Inn by Marriott Fort Smith, Arkansas. We are so pleased to see you enjoyed your stay. We cannot wait to welcome you back again soon!

8/10 Good

Harry

Stayed 1 night in Feb 2023

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personnel are awesome!
Stayed 10 nights in Jan 2023

10/10 Excellent

Karen S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
This room was so nice and big! The kitchenette was well furnished, the sofa was nice (the desk chair could use being replaced) and the bed was very comfortable. The employees were friendly and helpful. Breakfast was delicious with lots of good choices to choose from. Couldn’t have asked for anything better!
Stayed 1 night in Jan 2023
Response from Melissa Robbins on 20 Jul 2023
Greetings! Thank you for choosing Residence Inn by Marriott Fort Smith, Arkansas. We are so pleased to hear that you had a fantastic stay! We hope to welcome you back again very soon! Have a great day!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
All was good except for the air vent that blows right on the bed 24/7. Breakfast was the best we’ve had at a hotel!
Stayed 1 night in Oct 2022

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The 2 bedroom was awesome. Definitely look at doing another trip utilizing the 2 bedroom option!
Stayed 1 night in Oct 2022
Response from Melissa Robbins on 20 Jul 2023
Good Morning! We are so pleased to see that you had a fantastic stay while here with us at Residence Inn by Marriott Fort Smith, Arkansas. We hope to welcome you back the next time your travels bring you through! Have a fantastic week!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, quiet and peaceful. Loved it.
Stayed 1 night in Oct 2022

2/10 Terrible

Rosemary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Experience
Waited 15 minutes in the lobby to check in - no desk clerk. First room, smelled horribly, two tvs did not work, mold on ceiling and vent. Very dated and worn out. Second room had working tvs but was worn out and dirty. Would NEVER stay here again. I don’t understand how this could be a Marriott. I paid $239 for a room that was worth maybe $75 at best
Stayed 1 night in Sep 2022

6/10 Okay

Juan P

Stayed 3 nights in Jun 2022

2/10 Terrible

Billy, Van Buren

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth the money. Mattress needs replacement. Minimal water pressure in shower. Coffee maker lid broken. The breakfast buffet was awful all cheap low grade products
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pool is Broken
I liked the hotel and would stay there again if they get the pool fixed. Not having the pool available was a real downer for my family. We were looking forward to the pool all week.
Stayed 1 night in Sep 2021

10/10 Excellent

Sua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fort Smith
Very nice stay in Fort Smith.
Stayed 1 night in Jul 2021

8/10 Good

Richard W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Great location clean place.. just a little outdated but comfortable
Stayed 1 night in Jul 2021

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Nadia Ray, Front Office Manager on 3 Jun 2021
Thank you so much for taking time to leave your feedback. We appreciate the positive feedback. We hope that if your travels bring you back to Fort Smith, you will stay with us again.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great location for eating
Stayed 3 nights in May 2021
Response from Nadia Ray, Front Office Manager on 3 Jun 2021
Thank you so much for taking time to leave your feedback. We appreciate the positive feedback. We hope that if your travels bring you back to Fort Smith, you will stay with us again.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

4/10 Poor

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shouldn’t be charging the rates for this junk
This was a dirty hotel! Not only that parking is terrible and the hotel staff is nit very helpful. If you need something, you are in your own! The baggage cart didn’t work and they couldn’t even make the effort to find one that did. My room had mildew in tub and parts of tub missing, the room was so loud because of a/c unit, it about knocked me out of bed every time it came on. the chair to desk was ripped and pieces falling off! Very disappointed and frustrated that I lid this kind of money fur such a crappy hotel! Cannot believe this is a Marriott
Stayed 2 nights in Apr 2021
Response from Nadia Ray, Front Office Manager on 6 Apr 2021
Thank you for taking the time to leave a guest survey. We would have very much appreciated you sharing these issues with our staff while you were on property. We would have been more than happy to address and fix all of these inconveniences. This is not the kind of service we strive to provide to our guests. Once again thank you for taking the time to leave a review.

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
The property looked nice, however, my reservation was for the wrong day. I was to arrive on 3/25/2021 but the hotel said it was for earlier in the week. Was not happy after driving 5 hours to find out I did not have a reservation. What's odd is that one confirmation shows 3/23, another showed 3/24, but my actual trip was for 3/25.
Stayed 1 night in Mar 2021
Response from Nadia Ray, Front Office Manager on 1 Apr 2021
Thank you for taking the time to leave a guest survey. We value and appreciate your feedback. I am extremely sorry that you had problems with your reservation dates ; here at property we have no control over what dates your reservation is booked for, it is all done by the intermediary you booked with. Once again thank you for taking the time to give us your honest feedback. We appreciate you choosing to book with us during these uncertain times.

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Nadia Ray, Front Office Manager on 23 Mar 2021
Camille, Thank you for taking the time to leave a review. We are so glad to hear that you had a good stay. Have a great day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly service. Also pet friendly
Stayed 1 night in Mar 2021
Response from Nadia Ray, Front Office Manager on 22 Mar 2021
Thank you so much for taking the time to leave a positive review. We are so glad you had friendly service during your stay. We hope that if your travels bring you back to Fort Smith, that we will see you again.

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Nadia Ray, Front Office Manager on 17 Mar 2021
Thank you so much for the positive review. We are so glad you are enjoying your stay here with us at the Residence Inn By Marriott Fort Smith.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We usually stay here on short get-a-way family trips but this time it was not a very pleasant experience. We were on the bottom floor and it sounded like there was a hallway above our room that kept us awake most of the night. The bed was not comfortable at all, and our bathroom was outdated and had black mold on the walls. Also, I understand COVID is to blame for this but all we had to chose from for breakfast was a Banana Nut Bread Muffin. I hope things improve there soon.
Stayed 1 night in Jan 2021
Response from Nadia Ray on 1 Feb 2021
Thank you so much for taking the time to leave feedback. We appreciate you choosing to stay with us during these uncertain times. I am sincerely sorry to hear about the issues you experienced during your stay. Our breakfast contains banana nut muffins as well as oatmeal options, yogurt, breakfast bars, blueberry and chocolate muffins, cereal, milk and juice. I will ensure that our staff is setting out all of our breakfast options to prevent this issue from occurring again. Your feedback has been shared with all appropriate hotel staff to ensure these issues are promptly addressed. Once again, we deeply apologize for not living up the Marriott Standard we strive to provide. Thank you for staying with us here at the Residence Inn by Marriott - Fort Smith.

2/10 Terrible

Patricia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
SUCH A DISAPPOINTMENT
Called at noon on day of stay - 3 hours before check-in time to verify our room was available and would be ready. Was told by MANAGER that all was well and it would be ready. He either LIED or is incompetent. This was to be a 2BR ADA suite. At 3:00 when we arrived, our room was unavailable and the best they could do was a 1BR and an efficiency ACROSS THE HALL from each other. My husband had to sleep on the VERY UNCOMFORTABLE sofa bed WITH NO SHEETS OR BLANKET OR PILLOWS. My disabled father needs assistance during each night, so one of us had to be in there with him. Beds are comfy, but the sofa beds are old and CRAP. Do not count on a good night’s sleep on them. Sofa bed in 2nd room was also missing linens and pillows. Sloppy. Kitchenette was dated, broken and dirty. See pics Exhaust fan in bathroom was inoperable. Breakfast was muffins and granola bars - not at all up to standard. Will not return until rooms are updated and broken items repaired. Sad to see a MARRIOTT property in this condition.
Dirty streaks
Clogged/broken ice chute
Front of frig broken/dirty
Stayed 1 night in Dec 2020
Response from Nadia Ray, Front Office Manager on 22 Dec 2020
Patricia, I would first like to extend my deepest apologies for the troubles you incurred during your stay. First, I would like to apologize for not having your room type available. Our property only has one handicap accessible two bedroom with a roll-in shower, which unfortunately had to be put out of order right before your stay. We also keep all of our linens and pillows at the front desk for your safety during covid-19. Our breakfast follows Marriott standards for covid-19 offerings ; however, I do understand and sympathize with your frustration. All of the management staff at our property are women. I will share this response with the rest of staff so that we can improve on the issues you experienced. Once again, I am truly sorry for the issues you experienced.

6/10 Okay

Pamela

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Yuck.
Hair in tub and used bath linens.
Stayed 1 night in Dec 2020
Response from Nadia Ray, Front Office Manager on 10 Dec 2020
Pamela, Thank you so much for taking the time to leave a guest survey. We greatly appreciate you choosing to stay with us and share your experience during your stay. I would love to know more about the situation that you experienced, so we can address it with all the appropriate departments. Thank you for your time.

8/10 Good

amber

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 14 nights in Sep 2020
Response from Nadia Ray, Front Office Manager on 23 Oct 2020
Thank you for taking the time to leave a review. We appreciate you staying with us here at the Residence Inn By Marriott Fort Smith. We hope that if your travels bring you back to Fort Smith, you will visit us again.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy as usual
Amazing as always
Stayed 1 night in Sep 2020
Response from Nadia Ray, Front Office Manager on 21 Sept 2020
Jeremy, Thank you for taking the time to leave a survey. We are glad you enjoyed your stay with us! Have a wonderful day.

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2020
Response from Nadia Ray, Front Office Manager on 22 Sept 2020
Thank you taking the time to leave a review. We appreciate the positive feedback.

8/10 Good

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice hotel and convenient location
I was pretty happy with my stay here. I only had a few issues that weren't really the hotel employees fault. #1 I had reserved a 2 bedroom 2 bath suite. When i got to my suite it was 82 degrees and the thermostat was set on 60. Obviously there was a problem with the a/c. There were no more suites like that available so i was given 2 separate rooms. Not a huge problem, just disappointing. #2 the entire pool area was closed due to the covid issue. I am still confused why i couldn't lay on the lounge chairs by the pool since it was ok to sit by the firepit area... again not a huge deal just disappointing. The staff was very friendly and helpful and the rooms and hotel were clean
Stayed 3 nights in Jul 2020
Response from Nadia Ray on 23 Jul 2020
Melissa, Thank you for taking the time to leave a guest survey. We are very apologetic for the issues you incurred during your stay. Thank you for staying with us.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to stay for an extended period of time due to unexpected circumstances. The staff is amazing and accommodating! Everyone, from the manager, to the Front Desk, to the housekeeping staff, was incredibly kind and helpful during my stay. The rooms were clean, and they never hesitated on any of my requests during my nearly month long stay.
Stayed 7 nights in Jul 2020
Response from Nadia Ray, Front Office Supervisor on 13 Jul 2020
Rachael, Thank you so much for taking the time to leave a review. We are so glad that you enjoyed your stay with us here at the Residence Inn. I will share the kind words with the rest of staff. Have a wonderful day!

4/10 Poor

Pamela

Business traveller
Liked: Room comfort
Disliked: Staff & service
worst breakfast
Very disappointed in the quality of the breakfast. The price of the room and then getting the next day a very small muffin and a bottle of water. So bad. You should change the verbiage so everyone knows there isn’t a breakfast. I specifically picked this place for the hot buffet with there being 4 in our party. Very disappointing. Other places we stayed just simply brought you a platter of what would have been other there for breakfast.
Stayed 1 night in Jun 2020
Response from Nadia Ray, Front Office Manager on 28 Jun 2020
Pamela, Thank you for taking the time to leave a survey. I deeply apologize that our service did not live up to your expectations. By Marriott Standards we no longer may serve a buffet breakfast due to Covid 19. We appreciate your understanding of our commitment to cleanliness and safety. Thank you and have a great day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
I would stay again
The front desk people were great. The place is a little bit outdated as far as the carpet goes and outside the building smelled like cat spray. It didn't inside but reeked outside. Of course that's out of there control. The beds were comfortable the room was overall wonderful except the shower in one of the rooms wouldn't get warm it was either all the way hot or all the way cold nothing in between
Stayed 2 nights in Jun 2020
Response from Nadia Ray, Front Office Manager on 28 Jun 2020
We are so glad to hear that you had a good stay with us here at the Residence Inn. Thank you for taking the time to leave a good review. Also, thank you for bringing those issues to my attention.We hope that if your travels bring you back to Fort Smith, you will stay with us again.

10/10 Excellent

Perry, Davis, Ok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Wonderful Facility, & Welcoming Staff
Stayed 1 night in Jun 2020
Response from Nadia Ray, Front Office Manager on 28 Jun 2020
Perry, We are so glad to hear that you had a good stay with us here at the Residence Inn. Thank you for taking the time to leave a good review. We hope that if your travels bring you back to Fort Smith, you will stay with us again.