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Reviews of Holiday Inn Express & Suites Fort Pierre, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Fort Pierre, an IHG Hotel
110 E Stanley Rd, Fort Pierre, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 132 out of 281 reviews" "
Rating 8 - Good. 94 out of 281 reviews" "
Rating 6 - Okay. 30 out of 281 reviews" "
Rating 4 - Poor. 21 out of 281 reviews" "
Rating 2 - Terrible. 4 out of 281 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service
The property was nice and clean but the construction was kind of a pain. Didn't like that housekeeping was knocking on our door and barging in at 9 on the day we checked out.
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early which was important to me because I had to be at a function that afternoon.
Stayed 1 night in Feb 2024

6/10 Okay

Bryan

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night clerk was so sweet.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from De on 11 Dec 2023
Thanks for staying with us1

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Nov 2023
Response from De on 11 Dec 2023
Thanks for staying with us!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stopped for the weekend on my way north. Easy parking with a trailer and a couple of good dining options nearby.
Stayed 2 nights in Nov 2023
Response from De on 11 Dec 2023
Thanks for staying with us!

8/10 Good

Wayne

Stayed 1 night in Nov 2023
Response from De on 11 Dec 2023
Please come back and see us again!We appreciate you staying with us!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean and the staff was friendly and efficient. Everything was great.
Response from De on 7 Nov 2023
Thanks for staying with us! Please come back again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from De on 7 Nov 2023
Thanks for staying with us! Please come back again

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No surprises
All the staff was friendly and helpful, it was an overall pleasant two day business stay
Stayed 2 nights in Oct 2023
Response from Sw on 7 Nov 2023
Thanks for staying with us! Please come back again!

10/10 Excellent

Brian

Business traveller
Nothing
Stayed 1 night in Oct 2023
Response from De on 7 Nov 2023
We really appreciate your business.

8/10 Good

Sabrina, Columbus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Staff of This Holiday inn deserve Good Kudos for the work they provide and the care.
Stayed 1 night in Oct 2023
Response from De on 7 Nov 2023
Thanks for staying with us!

2/10 Terrible

BILLY

Stayed 1 night in Sep 2023
Response from De on 7 Nov 2023
Thanks for staying with us! Please come back again!

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean check in was fast and breakfast was great lots of choices!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, amazing breakfast!

10/10 Excellent

Janet

Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Typical Holiday Inn Express. Comfortable and easy. That’s why we book at them. We know what we are getting.
Stayed 1 night in Jul 2023

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TVs need updating
Hotel is convenient, clean and staff was friendly but our tv didn’t work so they moved us to another room and although the tv worked, picture was not good.
Stayed 1 night in Jul 2023

8/10 Good

Brent

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
all right place to stay
Stayed 1 night in Jul 2023

6/10 Okay

Joe

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Many issues with room. Garden ton with no plug so water just ran out. Main bath clogged so dirty water on feet when showering.

10/10 Excellent

Heather, West Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great included breakfast
Stayed 1 night in Jul 2023
Response from De on 6 Jul 2023
Thanks for staying with us

8/10 Good

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was smooth and quick. Very clean property.
Stayed 1 night in Jul 2023
Response from De on 6 Jul 2023
Please come stay with us again!

10/10 Excellent

Tanya

Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Robyn was great
Stayed 1 night in Jun 2023
Response from De on 20 Jun 2023
Thank you for staying with us! Please come back again!

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from De on 20 Jun 2023
We appreciate your business. Please come back again!

10/10 Excellent

Esthela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from De on 20 Jun 2023
Please come back again!

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from De on 20 Jun 2023
Please come back and stay with us again!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great breakfast, great customer service and clean room
Stayed 1 night in May 2023
Response from De on 20 Jun 2023
We appreciate your business. Please come back again!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from De on 14 May 2023
Thank you for staying with us!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from De on 14 May 2023
Thank you for staying with us

4/10 Poor

Mary

Stayed 1 night in Apr 2023
Response from De on 20 Jun 2023
We hope you come back to see us again!

2/10 Terrible

Jessica

Stayed 1 night in Apr 2023
Response from De on 5 Apr 2023
Please come back and see us again!

10/10 Excellent

Doris

Stayed 1 night in Apr 2023
Response from De on 14 May 2023
Thank you for staying with us!

10/10 Excellent

Carter

Stayed 4 nights in Mar 2023
Response from De on 14 May 2023
Thanks for staying with us!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the staff was very helpful and pleasant. The breakfast service was efficient, the area was clean and the choices were most welcome.
Stayed 1 night in Mar 2023
Response from De on 5 Apr 2023
Thank you for staying with us! Come back and stay with us again!

8/10 Good

Mikal

Travelled with family
Liked: Cleanliness, staff & service
Amenities were nice in the Executive Suite. House keeping was lacking. The restroom was not cleaned, otherwise the room was tidy. Equipment in the fitness center needs maintenance or replacement. The water tank in the fitness center was empty. Public restroom was filthy, although maybe I checked it out between cleanings. Yikes.
Stayed 1 night in Mar 2023
Response from De on 21 Mar 2023
Thank you for staying with us! Plese come back again!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023
Response from De on 21 Mar 2023
We appreciate your business. Please come back again!

6/10 Okay

Bethany

Stayed 1 night in Mar 2023
Response from De on 5 Apr 2023
Please come back and stay with us again!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
The hotel was great. When we asked about the pool and the hot tub we were told it was currently closed. Right away they upgraded us to the executive suite with a private hot tub. We really enjoyed our stay.
Stayed 1 night in Feb 2023
Response from De on 21 Mar 2023
Thanks for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast
The staff is friendly and helpful. The rooms were also very clean. The breakfast bar has a great variety, the area was well maintained and the staff working in that area were amazing! We arrived right before they were suppose to close and they didn’t rush us. There is so much to choose from and the whole breakfast room was immaculate.
Stayed 1 night in Feb 2023
Response from De on 21 Mar 2023
Thank you for staying with us! Please come back!

10/10 Excellent

Ryan

Stayed 1 night in Feb 2023
Response from De on 21 Mar 2023
Please come back and stay again with us!

2/10 Terrible

Holly

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Make me run my credit card again when I checked in
Stayed 1 night in Jan 2023
Response from De on 16 Feb 2023
Ok Will do

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Jan 2023
Response from De on 16 Feb 2023
Ok

6/10 Okay

Stuart

Stayed 1 night in Dec 2022
Response from Sw on 7 Nov 2023
Thanks for staying with us! Please come back again!

10/10 Excellent

Barry

Stayed 1 night in Dec 2022
Response from De on 17 Dec 2022
Thank you for staying with us. Please come back again.\We appreciate your business.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs work
Overall the hotel was average. The beds were comfortable. The bathroom was a disaster, should have asked to change rooms for health and safety reasons. There was mold on the ceiling where it had been patched in several places. It looked like spray paint was used to try and cover it up. This is probably due to the fact that the fan didn't work very well at all. The sink in the bathroom was cracked in several places and glued back together. The toilet ran for a half hour or so after every flush. The pool and jaccuzi were filthy, absolutely would not go in them.
Bathroom ceiling
Stayed 2 nights in Nov 2022
Response from De on 1 Dec 2022
I am sorry you were disappointed with your stay. We are renovating and I can assure you that the rooms will not look like this again. I will give a a great room rate the next time you stay here.