4/10 Poor
Domonique
Travelled with family and small children
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for about a month to wait on my house to be fixed back up for me , my partner & my young child ((2 yr old)) .. their cleaning crew comes into the rooms every : Monday - Wednesday-& Friday .. their cleaning crew supervisor (the head cleaning lady) told the front desk group to lock me out of my room and to charge me a $100 fee for ONE single towel .. I wiped the floor with that ONE towel because my son had accidentally tripped while walking in and spilt a VANILLA shake .. I didn’t have enough napkins & being that we had been here for a bit, I had just been washing the towels & even the sheets once, if my son ever temporarily “damaged” anything. The cleaning crew once even reported one of our bed sheet sets in our double-bed room was missing. It was missing because I had washed it due to my son making minor candy stains and I returned it and they were very okay with it as I had told them why I was washing it & never charged me! Now a milkshake spilt, I wiped your dirty floor with a WHITE towel and I GET CHARGED $100 because that ONE towel is BLACK marks?As I held my sleeping 2 year old trying to get into the room, I had to go BACK DOWNSTAIRS all the way to the front (as my room is more towards the back of the property) to go pay the $100 to get into my room that also might I add, had our belongings locked in! Also, a lot of talk @ the front desk about some people out of the cleaning crew stealing out of multiple people’s rooms!!!A WEEKND IS ENOUGH HERE
Domonique
Stayed 7 nights in May 2024