"I ended up not staying at this property because the condition of the room was unacceptable. Upon entering, there was a strong moldy smell. I tried turning on the air conditioning to see if it would improve the odor, but it did not help.
The room itself appeared unclean. The desk was dirty, the toilet had not been properly cleaned, the mirror was visibly dirty, and the bed looked as though someone had started making it but never finished. Even the hand soap had already been opened, which raised additional concerns about cleanliness and sanitation.
The room was located next to an exterior door. The walls seemed extremely thin, and every time the door slammed it was incredibly loud—so much so that it sounded like someone was trying to force its way into the room.
What was most disappointing was how the situation was handled. When I informed the front desk employee that I could not stay in the room because of the odor and overall condition, she did not offer any solution or alternative accommodation. When I asked to speak with a manager, I was told no manager was on site, despite signage indicating that a manager is always available on site.
To make matters worse, I later learned that Expedia was unable to obtain confirmation from the property to process my refund. As a result, I have been left paying for a room that I never stayed in because of its condition. The lack of communication and assistance from the property throughout this process has been extremely frustrating."
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