Pool

Reviews of Days Inn by Wyndham Fort Myers

2 out of 5
Days Inn by Wyndham Fort Myers
11435 S Cleveland Ave, Fort Myers, FL

Reviews

5.2
Rating 10 - Excellent. 119 out of 1006 reviews" "
Rating 8 - Good. 155 out of 1006 reviews" "
Rating 6 - Okay. 184 out of 1006 reviews" "
Rating 4 - Poor. 204 out of 1006 reviews" "
Rating 2 - Terrible. 344 out of 1006 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel, mt prospect

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have seen. We checked in and proceeded to our room, it was awful and the smell is so bad. We couldn't remain in the room for two minutes, we were unable to breath. We went back to reception and told them that we have asked for non-smoking room but the room we were given is so dirty, terrible odor, old and wrinkled sheets. We asked for another room but we were told there is nothing else available. We left our key with the reception and asked for cancelation. They said they will not refund us any part for our entire stay. Terrible experience.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Daniel,We are disappointed to hear that you were unsatisfied with your recent stay. Your feedback is valuable to us as we continually strive to improve our guest experience. We recommend reaching out to management directly to address your concerns and seek a resolution. Thank you for sharing your thoughts with us.

6/10 Okay

Abid, Jersey City

The initial experience was very bad and strange. We felt unsafe.
Stayed 4 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Abid, We regret to hear about your experience and appreciate your feedback. The safety and well-being of our guests are a top priority for us. Should you have any concerns, we encourage you to reach out to our management team to address them further.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More of an industrial area of location. A working man's motel.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello John,We appreciate your feedback on our hotel's location. We aim to cater to a diverse range of guests, including those visiting for work purposes. Your insights are valuable to us as we always strive to meet the needs of all our guests. Thank you for sharing your experience with us.

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was barely adequate - patched up hole in bathroom door and ceiling tile. Pool was closed by Board of Health. Door card reader stopped working and we had to make two trips to front desk to get them to come open with key. Noisy trucks idling outside (we were told we were on the "quiet" side of the property) at 5:30 AM. Would not stay here again
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Susan,We regret to hear that your recent stay did not meet your expectations. We appreciate your feedback and will share your comments with our team for their review. Your experience is important to us, and we hope to have the opportunity to welcome you back in the future to provide an improved stay experience.

4/10 Poor

Joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would say this place doesn't qualify as a hotel,maybe a low quality motel.Be careful people before booking.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Joanna,We appreciate your feedback and regret that your experience did not meet your expectations. We value all guest input to enhance our services. Thank you for bringing this to our attention.

2/10 Terrible

phyllis

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
needs an upgrade and cleaned up breakfast no good, no fruit, no muffins just cereal, toast and bagels and 1 juice out of the 5 options in the cooler
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello phyllis, Thank you for your feedback on our hotel. We appreciate your comments and will share them with our team for further improvement. Your input allows us to enhance the guest experience for future stays. We hope to welcome you back for an enhanced experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was exceplent
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Daniel,We are thrilled to hear that you had an exceptional stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back for another fantastic experience soon.

4/10 Poor

Ronald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was not open. The front desk was unorganized. The room they gave us was the wrong room. We asked for a smoking king bed and we got a non-smoking two double bed. Excessive wait time checking in at the front desk as well.
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Ronald, We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us as we continually strive to improve our guests' experiences. We recommend reaching out to our management team to address your concerns further. Thank you for bringing these matters to our attention.

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Stay here often, well-mannered
Stayed 2 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Ken,We're delighted to hear that you are a frequent guest and appreciate your kind words about our staff. Your feedback means a lot to us as we strive to provide exceptional service to all our guests. We hope to welcome you back again soon for another enjoyable stay!

2/10 Terrible

Arielle

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for 1 night after our week long vacation in Cape Coral - we were in the room for 10 minutes until leaving to find a new place to stay. Check-in was not friendly. Room was filthy - broken faucet, dripping water, gap in between door and door frame - bugs entering through the door, EVERYTHING had stains. I understand that stains happen, however some of these stains were raised as in never cleaned from whatever the substance was. I emailed Wyndham directly alerting them of the situation, and my "opinions" were "appreciated." I have asked for my money back as we did not stay there... it was over $160 dollars where our next stay was half that price and for a CLEAN ROOM. I am not often so dissatisfied, but this was absolutely horrible. I do not recommend staying here.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Arielle,I'm sorry to hear about your disappointing experience during your recent stay. Guest feedback is essential to our improvement, which I will share with the team for awareness. Your concerns are taken seriously, and we apologize for not meeting your expectations. Thank you for bringing these issues to our attention as it helps us strive for excellence in guest satisfaction.

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a room with a king size bed for me and my lady and when we arive all thats avaliable is a double queen room and lucky to even get that and why book if i cannot get the room size i wanted,
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello William,We apologize for any inconvenience during your stay. We recommend reaching out to our management team for further assistance regarding your room preference to ensure a seamless reservation next time. Your feedback is valued in helping us improve our services.

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the late evening and it was very loud and busy
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Paula, We regret to hear about the noise levels encountered during your stay. Feedback like this is valuable and will be shared with our team for further review and improvement. Kindly reach out to management directly to address any concerns or feedback in more detail.

2/10 Terrible

Doug, Hoschton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The entry door to the room would not close properly and had obviously been forced open/closed. The latch would secure the door but the top and bottom of the door would not close in the frame. Outside noise from inconsiderate patrons was constant. I will never stay in another Days Inn again and Expedia should rate it a 1 star.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Doug, We regret to hear about your experience and appreciate your feedback. We take guest safety seriously and will address the door issue. We strive to provide a comfortable stay for all guests and apologize for any inconvenience caused by noise. Your comments will be shared with the team for improvement. Thank you for sharing your concerns with us.

2/10 Terrible

Tennille

Travelled with family
Horrible
Stayed 8 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Tennille, We're disappointed to hear your stay fell short of expectations. Your feedback is valuable for us to improve our services for future guests. Thank you for sharing your experience with us.

8/10 Good

Ann

Disliked: Property conditions & facilities
The girl working front desk was a sweetheart very nice very friendly . The property is seemingly a bit run down, but our room was clean .No previous knowledge of the area from outta state - so ya get what ya get and don’t get upset. I hope that the deposit doesn’t become an issue. I think that once you check out it really should be immediately refunded to card .I will follow up on that.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Ann, We appreciate your kind words about our front desk staff and are pleased to hear you found your room clean. Regarding the deposit refund, it typically takes some time to process but do not hesitate to reach out directly to inquire. Your feedback is valuable and we hope you had an overall pleasant stay with us.

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities
How does Day inn allow that place to put its name on the sign?! Disgusting stained furniture, Dirty towels, it was just gross
Stayed 3 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Adam,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value our guests' comfort and satisfaction and will review your concerns internally to ensure a better experience in the future. Please feel free to contact our management with any further details or to discuss this matter further.

2/10 Terrible

Ron

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bed was uncomfortable, floor was dirty, noisy area, wouldn’t even attempt a shower. Tub was dirty and had rust.
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Ron, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and clean environment for our guests. We encourage you to reach out to our management team to discuss your concerns further. They will be happy to assist you in addressing any issues you encountered.

4/10 Poor

Aramis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Aramis, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address any issues that you encountered. We strive to provide exceptional service and your input is invaluable in helping us improve. Please contact our guest relations team at your convenience. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Mike

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Mike, We appreciate you choosing our hotel for your stay. Should you have any further feedback, we encourage you to reach out directly to our hotel so that we can address any areas for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was broken , reserved a queen bed and got 2 full beds instead , no smome detector , air conditioner didnt work properly , no towels or rags when checked in - in the room
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello William, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We value your concerns and will share them with our team for future improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Dawn, Gahanna

Travelled with family
I stayed at the property for one night with my 87-year-old mother while we were visiting cousins who live in Fort Myers. There were a lot of sketchy people around arguing, drinking, sitting in their vehicles, and playing loud music. It seems like a storm chasers hotel. The towels were very shabby and we only got two tiny towels and one washcloth. There was a sign in the bathroom listing all the extra things that you could borrow or use, including a coffee maker anywhere from $20-$50 a night which to me says that they have had problems with theft.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Dawn,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. While we cannot control the behavior of other guests, we always prioritize the safety and comfort of our visitors. We appreciate your comments regarding the towels and will address this with our housekeeping team. We strive to provide a range of amenities for our guests' convenience and appreciate your understanding regarding the security measures mentioned. We hope you had a pleasant visit with your cousins and appreciate your valuable input.

6/10 Okay

Jean, Duncan

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jean, We appreciate you choosing our hotel for your recent stay. We would love to hear about your experience in order to address any areas that may need improvement. Please contact us directly with your feedback. We value your opinion and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Nickeisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell like pee and it's too noises
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Nickeisha, We apologize for any inconvenience you encountered during your stay. Please understand that cleanliness and noise levels are areas we consistently strive to maintain at a high standard. We appreciate your feedback and will address these matters with our team for improvement. We value your time with us and hope to have another opportunity to provide you with a more enjoyable experience in the future.

2/10 Terrible

Andell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst experience ever. The pool is not functional and they blame it on a hurricane that happened years ago, meanwhile other pools are up and running. Dont expect to get any sleep at night because it’s noisy, the room next door started playing music at around 1 a.m and the phones were not working to call the front office after calls from my cell phone went unanswered. But then when I went to find out what time was breakfast which is advertised and was my filter for choosing the hotel, they told me and I quote “We just have orange juice and the coffee” I immediately checked out and never to return. This is my second experience with the hotel but this time at a different location. I will not make that mistake a third time. It was a horrible experience for just about the price as all the other hotels which are way better.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Andell, We appreciate you taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. Our pool is currently undergoing maintenance to ensure the best possible experience for our future guests. We are sorry for any disturbance caused by noise and the issue with the phone system. We understand the importance of a satisfying breakfast and we will address the matter with our team to ensure a more comprehensive offering in the future. Thank you for bringing these issues to our attention and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Joseph, Tai Po Kau

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was our experience in early December 2023: 1. The hotel was very difficult to find at night because the hotel is located several yards from the road and their outdoor (roadside) sign was not lit up. 2. The front desk clerk was courteous but we went to 3 different rooms before she put us in the room we had originally booked. 3. There was no hot water at 6:00 in the morning for a shower. 4. After we had paid by cash on the evening of the check-in, we got a call after we had checked out the next morning because there was no record of our payment. 5. We have stayed a various Day's Inn's before but have never experienced such a terrible stay than the one at Fort Myers.
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the difficulty in finding the hotel at night, and we will take steps to improve lighting for better visibility. We apologize for the mix-up with your room and the lack of hot water in the morning. Your comments have been forwarded to our team for further investigation and to ensure this does not happen again. We apologize for the confusion regarding your payment and will use your feedback to improve our payment process. We value your loyalty to our brand and regret that this stay fell short of your expectations. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Brandon, We're sorry to hear about your experience at our hotel. Please reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and strive to provide the best possible experience for all of our guests.

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Christopher, We appreciate you taking the time to rate our hotel. We apologize for any issues you may have encountered during your stay. Please reach out to our hotel directly with any specific feedback so that we can address your concerns. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Todd

Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello Todd,Thank you for choosing our hotel for your stay! We're glad to know that you had a pleasant experience. If you have any further feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

2/10 Terrible

Nuran

Travelled with partner
Disliked: Amenities
There is nothing to like. I will not accept any charge for this dump. Lights doesn’t work, no bulbs, faucet handle is falling apart, stinks, filthy.i will have pics and videos to prove. If I wasn’t so tired and if it wasn’t too late I would not stay here. The worse place I have ever been. Picture in advertising has nothing to do with this place. Disgusting..
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Nuran, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you may have experienced. We take cleanliness and maintenance issues seriously and will address them accordingly. Please feel free to contact our management team with any further concerns.

6/10 Okay

Meshell

Travelled with family
Disliked: Property conditions & facilities
Upon check- in the employees were having to call the police because of two suspicious men that guests had already complained about and had been asked to leave twice. As we were driving to our room there were two homeless people sitting next to one of the several dumpsters in the parking lot. The hotel looks to be going through some renovations and hopefully soundproofing. It is extremely loud here. Last night someone was playing music with a lot of bass that lasted about 30 minutes. We could hear as if the window was open, people walking in front of the room and cars/trucks starting up. Also the door does not fully lock from the inside and the toilet has not stopped running since we arrived.
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Meshell, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. While we strive to provide a comfortable and safe environment, we do address any issues swiftly and prioritize the safety and security of our guests. As for the renovations, we appreciate your patience during this process, and we will take your feedback regarding soundproofing into consideration. We apologize for any disturbance caused by noise and will remind our guests to be considerate of others. We will also have our maintenance team look into the door lock and toilet issue. Your feedback is valuable to us, and we will continue working towards providing a better experience.

2/10 Terrible

Salena m

Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Salena m, We're sorry to hear that your recent stay at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can further address any issues you may have experienced. We strive to provide exceptional service and we hope to have the opportunity to make it up to you in the future.

2/10 Terrible

Dayanes

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was ok . But place is dirty and noisy. Broken furniture and disgusting bathroom smells
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Dayanes,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will use them to improve our services. Please don't hesitate to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

frank

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello frank,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address any issues you encountered and work towards a resolution. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Toni-Marie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Toni-Marie,We're sorry that your experience at our hotel did not meet your expectations. We highly value guest feedback and would appreciate the opportunity to discuss your concerns further. Please reach out to us directly so we can address any issues.

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady is awsome
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Brandi,We appreciate your kind words about our front desk staff. It's wonderful to hear that you had a positive experience with them during your stay. We strive to provide excellent customer service, and we're glad that our team member exceeded your expectations. Thank you for taking the time to share your feedback with us.

4/10 Poor

charles

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were dirty, only 2 towels provided, we checked out 2 days early and found a much better place to stay for just 20 dollars more!
Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello charles, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments are important to us and will be shared with our team for improvement. We strive to ensure all our guests have a comfortable stay and we regret if we fell short in meeting your expectations. We hope you will allow us another opportunity to provide you with a better experience in the future.

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing I liked was the price….. you had to walk far just to get to your room tiny dirty pool they barely give you soap etc they have a price list on the wall with prices for pillows blankets towels etc basically necessities
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Marc, We appreciate your feedback regarding the pricing and apologize for any inconveniences you may have encountered during your stay. Our team strives to maintain high standards of cleanliness and amenities. Please note that we provide essential items upon request, and we have taken note of your concerns for further improvements. Your comments will be shared with the relevant departments.

2/10 Terrible

Francis

Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Francis,We're sorry to hear that your stay didn't meet your expectations. Please reach out to our hotel directly so that we can address any concerns or issues you may have had during your visit. We value our guests' feedback and want to ensure a pleasant experience for everyone.

4/10 Poor

Yissela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy, really bad condition
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Yissela, We apologize for any inconvenience caused by the noise during your stay. Our team strives to ensure a comfortable environment for all guests. Thank you for bringing the condition to our attention; we appreciate your feedback as it allows us to make necessary improvements. We hope to have the opportunity to provide you with a more enjoyable experience in the future.

4/10 Poor

Brandon

Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Hello Brandon, We regret to hear that your recent stay with us did not meet your expectations. We would appreciate it if you could reach out to us directly to provide more information about your experience. Our team is committed to addressing any concerns in order to improve our services.

8/10 Good

Becky, Zanesville

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Becky, We appreciate your recent stay at our hotel. Please feel free to reach out to us if you have any feedback or concerns regarding your experience. We value your opinion and would love to have the opportunity to address any issues. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

grisel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so about this hotel, actually motel that we decided back home in the middle of the night instead of staying there. In the parking lot area theres was people inside of they cars looking weird it was so disturbing and scary at the same time.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello grisel, Thank you for sharing your experience with us. We apologize for any discomfort you may have felt during your stay. The safety and security of our guests is of utmost importance to us, and we work closely with local authorities to ensure a safe and pleasant environment. We encourage guests to contact us directly with any concerns, as we value your feedback.

2/10 Terrible

Belkis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. Rouches in the room, hall rails unsafe, only hot water. Very unprofessional staff
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Belkis, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please note that we take matters like this seriously and will address them internally. We appreciate your comments and hope you consider giving us another opportunity in the future.

2/10 Terrible

Rodolfo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
OMG , las ropas de camas sobretodo las sabanas sucias y con mal aspecto , los huespedes del hotel con compartimiento unsafe , smoking all the time y las rooms con un olor a todo tipo de cigarro y hierbas horrible , que queda impregnado en las ropas
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Rodolfo, We apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain the highest cleanliness standards, and we will address your concerns with them. We enforce a strict no-smoking policy, but occasionally, guests may not adhere to it. We appreciate your feedback and will use it to improve our guest experience.

10/10 Excellent

Sav

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Sav,Thank you for rating us 5 stars! We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Lee

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Lee,We are thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional service and a memorable experience for all our guests. Should you have any further comments or suggestions to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Alan

Liked: Cleanliness, staff & service
The room was good, the staff was great when checking in. Biggest problem was no hot water this morning
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Alan,Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff and are glad to hear that the check-in process went well. We apologize for any inconvenience caused by the lack of hot water and assure you that we will address this matter with our maintenance team. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your time or money
Only stayed here because I work night shift and needed a place to sleep. It was filthy. Charged an extra fee when booking online, that was not posted anywhere. Terrible location.
Stayed 2 nights in Nov 2023
Response from Manager on 24 Nov 2023
Hello Lisa, We apologize for the inconvenience you experienced during your stay. Our hotel strives to maintain cleanliness, and we're sorry if this was not up to your expectations. Regarding the extra fee, we understand that you would have preferred more transparency in the booking process and we appreciate your feedback. As for the location, we understand that it may not have been ideal for your needs. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Teresa O

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed only one night but everything was great!
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Teresa O,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience during your time with us. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Yary

Disliked: Amenities
Disgusting place. Picture are nothing like the reality of the rooms. I will never come back to this place.
Response from Manager on 18 Nov 2023
Hello Yary, We're sorry to hear about your disappointment with the room. Our website aims to provide accurate representations, but we understand that photos can sometimes differ from personal expectations. We appreciate your feedback and will use it to ensure our future guests have a better experience.