Fridge, microwave, stovetop, dishwasher

Reviews of TownePlace Suites by Marriott Fort McMurray

3 out of 5
TownePlace Suites by Marriott Fort McMurray
321 Sakitawaw Trail, Memorial Drive & Beacon Hill, Fort McMurray, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 50 out of 64 reviews" "
Rating 8 - Good. 11 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 0 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louise Cristine

Stayed 4 nights in Jan 2024

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was very quiet inside
Stayed 1 night in Nov 2023
Response from Patricia M on 22 Nov 2023
Hello Lucie!We appreciate your review and hope to welcome you back again soon.

10/10 Excellent

kurtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patricia M on 22 Nov 2023
Hello Kurtis,thank you for your feedback. We are so glad you had a great stay and we hope to see you again very soon.

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from Patricia M on 23 Oct 2023
Thank you Julia.We hope to see you again soon!

10/10 Excellent

kurtis

Stayed 1 night in Sep 2023
Response from Patricia M on 5 Sept 2023
Thank you Kurtis!We hope to see you again soon!

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the staff were friendly. My only complaint was that we were on the ground floor so the people moving around in the room above as was a bit loud but they quieted down by bedtime so it was fine. Breakfast in the morning was delicious with lots of options. Pool was a bit cold but nice and clean and the kids loved the waterslide although they wished it went into the pool instead of being separate. Will definitely stay here again in the future.
Stayed 1 night in Aug 2023
Response from tap on 14 Aug 2023
Hello Stan,Thank you for the review and the kind words about our staff. We look forward to seeing you again should your travels bring you back to Fort McMurray.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
My first time at this property. I enjoyed my stay and made good use of the pool.
Stayed 1 night in Jul 2023
Response from Patricia M on 18 Jul 2023
We are so pleased that enjoyed your first stay with us! We hope to see you again very soon!

6/10 Okay

Sidney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They offered a room on the ground floor without discussing it with me. I’ve never been to a hotel that even had a main floor option before and I didn’t like it. The hallway was really smelly and I couldn’t find out why. Breakfast was also very bad as the squashes tasted weird.
Stayed 1 night in Jul 2023
Response from Patricia M on 6 Jul 2023
Hello Sidney!Thank you for sharing feedback on your experience. We will be sure to look into your comments. This is certainly not indicative of our hotel and take this very seriously.

8/10 Good

Alister

Stayed 1 night in Jun 2023
Response from Patricia M on 6 Jul 2023
Thank you Alister!We hope to see you soon

10/10 Excellent

Roberta, KINUSO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My grandson enjoyed the pool and slide. The room was very clean. Friendly staff
Stayed 2 nights in May 2023
Response from Patricia M on 5 Jun 2023
Hello Roberta!We are so pleased that you enjoyed your stay. Yes the pool and slide are very popular with our younger guests.

10/10 Excellent

Mohamed

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect and clean
Stayed 1 night in May 2023
Response from Patricia M on 29 May 2023
Thank you Mohamed!

10/10 Excellent

Linsey

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from tap on 17 May 2023
Thank you for taking the time to review our property and we hope to see you again when your travels bring you back to Fort McMurray

10/10 Excellent

Candace

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice and new
Stayed 2 nights in Apr 2023
Response from Patricia M on 4 May 2023
Thank you Candace! We hope to see you again soon

8/10 Good

Nick

Ok
Stayed 1 night in May 2023
Response from Patricia M on 2 May 2023
Thank you Nick! We hope to see you again soon

10/10 Excellent

Linsey

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from TAP on 19 Apr 2023
Hello Linsey, Thank you for the rating and we look forward to seeing you again on future trips to Fort McMurray.

8/10 Good

Cori

Liked: Cleanliness, property conditions & facilities
The only thing we didn’t like was all the swim lessons in the pool. There were so many kids taking private swim lessons, that my kids couldn’t use the slide or the main pool. And they took all the surrounding tables and chairs.
Stayed 3 nights in Mar 2023
Response from TAP on 27 Mar 2023
Hello Cori,I am sorry that you found the pool experience frustrating. For future note if your travels bring you back to Fort McMurray and you stay with us, even if there are lessons in the pool. You and your children are absolutely allowed to swim in the main pool and use the water slide, even if there are lessons occuring.

10/10 Excellent

Linsey

Business traveller
Liked: Cleanliness, room comfort
Great customer service
I have to say that nichol went over and beyond while checking me in. She catered to my requests for a ground floor and a room with a tub, she politely upgraded me, and walked me to the room to see it and make sure it would work for me. She had amazing customer service. She also one Morning assisted a guest who had lost his invisiline braces, and she actually dug through the break fast time garbage to help him find his expensive mouth piece. She’s always bubbly and real and happy to help everyone. She’s the type of customer service worker that keeps you coming back and deserves the recognition!
Stayed 4 nights in Mar 2023
Response from TAP on 27 Mar 2023
Thank you for the kind words about our staff member Nicole. We agree, she is amazing. We hope when your travels bring you back to Fort McMurray, we will see you again.

10/10 Excellent

Kelci

Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
This was a great choice for a short stay. Clean, quiet and great service. There is a great gym as well. We had a great weekend at this hotel.
Stayed 3 nights in Jun 2022
Response from Patricia M on 13 Jun 2022
Hello Thomas, Thank you for choosing to stay with us. We appreciate your feedback and look forward to welcoming you back on your next trip to the Fort McMurray area.

10/10 Excellent

Florine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff was friendly. Kids enjoyed the pool and slide
Stayed 1 night in Apr 2022
Response from TAP on 3 May 2022
Thank you for your review Florine. We hope to see you again when your travels bring you back to Fort McMurray

10/10 Excellent

Mark

Stayed 10 nights in Mar 2022

10/10 Excellent

Doug

Stayed 1 night in Nov 2021
Response from Patricia M on 2 Dec 2021
Thank you Doug! We hope to see you again soon. Stay safe

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Patricia M on 18 Oct 2021
Good Day Norman! We thank you for taking time to share you experience. We look forward to seeing you again soon.

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kids liked the waterslide, I thought the room would have a separate living room with a couch because that’s what the pictures show, instead we had a small lounge chair. Pictures should be updated
Stayed 2 nights in Oct 2021
Response from Patricia M on 11 Oct 2021
We are so glad to hear the kids enjoyed themselves. Thank you for taking the time to share your experience.

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very nice and comfortable
Stayed 2 nights in Aug 2021
Response from Patricia M on 11 Oct 2021
Thank you for sharing your comments!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Patricia M on 11 Oct 2021
Thank you!

10/10 Excellent

Shiloh

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean, polite staff. beautiful pool and hot tub
Stayed 1 night in Apr 2021
Response from Patricia M on 12 Apr 2021
Thank you very much! We appreciate your positive comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Patricia M on 22 Mar 2021
Thank you!

6/10 Okay

Brad

Business traveller
Liked: Cleanliness
No couch/sitting area in my king studio
Hotel was good but my room was supposed to include a sitting area/couch. No furniture empty corner, just a bed. When I asked the staff to resolve maybe move me a chair up into the corner he said he would look into it but didn’t actually do anything.
Stayed 1 night in Dec 2020
Response from Patricia M on 9 Dec 2020
Good Day Brad! Thank you for bringing this to our attention. We will be sure to look into this so that this does not affect another guest in the future.

8/10 Good

Darren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s a nice, newer hotel. Room was small but had a well appointed kitchenette. A restaurant or bar would have been nicer.
Stayed 3 nights in Oct 2020
Response from Patricia M on 23 Oct 2020
Good Day Darren, Thank you for choosing to stay with us here at the TownePlace Suites Fort McMurray. We look forward to welcoming you again. Stay safe!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and my suite was very clean and the staff was extremely friendly. Great place to stay - highly recommend it!
Stayed 2 nights in Oct 2020
Response from Patricia M on 19 Oct 2020
Good Day! We are delighted that you enjoyed your stay with us. We certainly appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Sylvia, Stony plain alberta

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Building and room so clean and quiet. Spacious enough and nicely equipped with all necessities.
Stayed 2 nights in Oct 2020
Response from Patricia M on 17 Oct 2020
Hello Sylvia, Thank you for taking the time to share your comments. We are delighted you chose to stay with us and hope to see you again soon. Stay safe

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from TAP on 21 Sept 2020
Thank you so much for staying with us and we hope to see you again if your travels bring you back to Fort McMurray!

6/10 Okay

Bino

Business traveller
Liked: Cleanliness, room comfort
Rude person at check in.
The person that checked us in was very RUDE. His name was Antonio. It was my first time staying at this hotel and will NEVER stay here again.
Stayed 1 night in Aug 2020
Response from Patricia M on 24 Aug 2020
Good day Bino! Thank you for bringing this issue to our attention. Please accept my sincere apology for your recent experience. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Fort McMurray Marriott
Room was clean, a few scuffs around the edges of the counters and tables. The air conditioner was very loud and rattled, so couldn't have it on during the night. Bathroom was very clean and bed was comfortable. Kitchenette was nice, initially I thought the room was missing plates and utensils, but they were left in the dishwasher (they were clean). Gym has a few treadmills and free weights.
Stayed 2 nights in Aug 2020
Response from Patricia M on 7 Aug 2020
Good day! Thank you for sharing your feedback regarding your most recent stay with us. We hope to welcome you back soon. Stay safe!

10/10 Excellent

Bradford

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from TAP on 9 Jun 2020
HI Bradford, Thank you for the review and we hope to see you again on a future stay!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Very pleased overall
Called the front desk for recycling to be picked up in the afternoon, wasn’t picked up until the next day
Stayed 1 night in May 2020
Response from Patrica M on 31 May 2020
Thank you very much for sharing your feedback. We will be sure to share your comments with our team. We look forward to welcoming you again on your next visit to Fort McMurray.

8/10 Good

Pierce

Business traveller
Liked: Cleanliness, room comfort
Great Hotel with a minor tweak . . .
Couldn’t turn the a/c / Heater unit off completely (the fan was always on) without turning it off at the breaker. I’m a light sleeper, and the fan noise was problematic.
Stayed 4 nights in May 2020
Response from Patrica M on 31 May 2020
Thank you for taking the time to share your most recent experience with us. We hope to welcome you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Patricia M on 4 May 2020
Thank you so much!

8/10 Good

Clint

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from TPA on 17 Mar 2020
Thank you Clint for the rating! We look forward to having you stay with us again in the future.

10/10 Excellent

Meighan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good clean and comfy
Stayed 2 nights in Feb 2020
Response from TPA on 3 Mar 2020
Thank you Meighan for your review. We hope to see you again if your travels bring you back to Fort McMurray again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super spotless. Nice tactility. Wish the pool was ooen later.
Stayed 1 night in Feb 2020
Response from Patricia M on 21 Feb 2020
Thank you for taking the time to share your comments. We hope to welcome you back on your next trip to Fort McMurray.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very comfortable room. Great breakfast food
Stayed 1 night in Feb 2020
Response from TPA on 13 Feb 2020
Thank you so much for the review, we are glad to hear you enjoyed your stay.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the bed! Hated the breakfast!
Stayed 1 night in Jan 2020
Response from Tap on 3 Feb 2020
Hello Timothy, Yes our beds get a lot compliments! Sorry our breakfast didn't meet your needs this time. Thank you for letting us know.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.very quiet, clean, nice staff Breakfast downstairs was just ok,
Stayed 3 nights in Dec 2019
Response from Patricia M on 17 Dec 2019
Good Day!! We are so pleased you enjoyed your stay. We look forward to welcoming you in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2019
Response from TPA on 31 Oct 2019
Thank you for your review Mark! We look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, clean and friendly staff. Overall, very good.
Stayed 2 nights in Oct 2019
Response from TPA on 14 Oct 2019
Thank you very much for your review. Have a great Thanksgiving!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay new and clean Just like the photos Would recommend to anyone
Stayed 2 nights in Sep 2019
Response from TPA on 26 Sept 2019
Thank you so much for the review!