Outdoor pool, pool loungers

Reviews of Boca Suites Deerfield Beach, SureStay Collection by BW

2.5 out of 5
Boca Suites Deerfield Beach, SureStay Collection by BW
1040 E. Newport Center Dr, Deerfield Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 11 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 7 out of 43 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 5 nights in Apr 2024

2/10 Terrible

Harrison

Disliked: Amenities
Toilet flushes slow shower water no pressure bed sunk inn tv old everthing old bed had no covers not worth the money breakfast is nasty run away
Stayed 1 night in Apr 2024
Response from DL on 23 Apr 2024
Hi Harrison, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations.We strive to provide comfortable and well-maintained amenities for our guests, and we apologize if we fell short in this regard.We also regret to hear about your dissatisfaction with the breakfast. We aim to provide a variety of quality food options and it’s disappointing to hear that we did not meet your standard during your stay.Your feedback is invaluable to us as it helps us identify the areas we can improve the guest experience. We will address these issues with our maintenance and Kitchen teams to ensure they are rectified.We hope you will give us another opportunity to serve you better in the future.

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from DL on 22 Apr 2024
Hi Ariel, Thank you for the 5 star review. We hope to see you in your future travels.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 2 nights in Apr 2024
Response from DL on 22 Apr 2024
Hi Jordon, Thank you for the 5 star review. We hope to see you in your future travels.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There still upgrading.My room needed a chair and a light.Bathroom needed a vanity.The Best Western next door is alot better but this was $300 cheaper tor a two week stay.
Stayed 11 nights in Apr 2024
Response from DL on 22 Apr 2024
Hi Steven, Thank you for your feedback. It’s important to hear about all aspects of your stay. It seems like the ongoing upgrades impacted your experience, and there were some amenities missing in your room such as a chair, a light, and a vanity in the bathroom. On the other hand, it’s good to hear that you found value in the cost difference for your two-week stay. Your comments help the hotel understand where improvements can be made. We hope your next stay will be more comfortable after the upgrades are complete.

10/10 Excellent

Toshia Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights the staff was nice and helpful the hotel was clean and in a decent area . Overall I enjoyed it
Stayed 3 nights in Apr 2024
Response from DL on 22 Apr 2024
Hi Toshia, Thank you for sharing your experience! It’s great to hear that you enjoyed your stay. The helpfulness of the staff, the cleanliness of the hotel, and its location in a decent area seem to have contributed positively to your overall experience. Your feedback is valuable and can help potential visitors make informed decisions. We hope to welcome you back in the future!

6/10 Okay

Nicholas

Travelled with partner
Stayed at property for 4 nights was fine 1st night but on 2nd day was trying to change room due to water pressure in shower and tub. Spoke with customer service at desk was not only rude to 1 time but twice. Was told to fix issue would need to have the maintenance come to look at it first. I explained to representative at desk they I shouldn’t have to be bothered with this and they should just show me a few different rooms. I asked to see available rooms same floor and a few on lower to very if it’s pressure on floor my room was on or not. We looked into 4 rooms and finally found a room to replace it with with no water pressure issues. Manager stepped in and apologized but gave no compensation for inconvenience from employee and for this issue. Not happy with how it was handled from beginning to end.
Stayed 4 nights in Apr 2024
Response from DL on 22 Apr 2024
Thank you for sharing your experience. It’s unfortunate to hear that you encountered issues with the water pressure in your room and the customer service you received was not up to standard. It’s understandable that you expected a smoother process in resolving the issue, and it’s disappointing to hear that this was not the case. Your feedback is crucial in helping the hotel improve their services and facilities. We hope that despite these issues, you will consider giving the hotel another chance in the future. They value your patronage and your satisfaction is important to them.

6/10 Okay

Steven

Travelled with partner
Stayed before and would stay again
Stayed 3 nights in Apr 2024
Response from DL on 9 Apr 2024
Hi Steven, Thank you so much for your 3-star review! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit. Thank you again for choosing our hotel.

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from DL on 9 Apr 2024
Hi Jeanna, Thank you so much for your 5-star review! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit. Thank you again for choosing our hotel.

6/10 Okay

theresa

Liked: Amenities
It was quiet. Place seemed clean. Some of the staff was a bit rude and unpleasant. Overall it would not be my first pick.
Stayed 2 nights in Apr 2024
Response from DL on 9 Apr 2024
Hi Theresa, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the quietness and cleanliness of our hotel.However, we’re truly sorry to hear about your experience with some of our staff. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We will address this issue directly with our team to ensure it doesn’t happen in the future. We understand that we may not be your first choice, but we hope to have another opportunity to serve you better in the future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DL on 9 Apr 2024
Hi Melanie, Thank you so much for your 5-star review! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit. Thank you again for choosing our hotel.

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from DL on 9 Apr 2024
Hi Tomasz, Thank you so much for your 5-star review! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit. Thank you again for choosing our hotel.

10/10 Excellent

Adekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DL on 3 Apr 2024
Hi Adekunle, Thank you for the 5star review. We are glad you had a pleasant stay with us. We hope to see you in your future travels.

8/10 Good

kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator needs maintenance and we had neighbors that had to argue at 4 in the morning but the rest of the stay was good , breakfast was good
Stayed 1 night in Mar 2024
Response from DL on 12 Mar 2024
Hi Kathy, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay and our breakfast offerings. We apologize for the inconvenience caused by the elevator and the disturbance from your neighbors. Your comfort is our top priority, and we’re sorry to hear that these issues affected your experience. We have taken note of your comments and will address these matters promptly to ensure they do not recur. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Mauricio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Damaged furniture
Stayed 1 night in Mar 2024
Response from DL on 4 Mar 2024
Hi Mauricio, Thank you for sharing your valuable feedback. We are in process of replacing the furniture. We hope you give us another chance to serve you better.

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfy, and room was very clean and spacious for 2 people.plus the front desk lady from Jamaica was awesome.
Stayed 1 night in Mar 2024
Response from DL on 4 Mar 2024
Hi Alvin, Thank you for the 5 star review. We are glad you enjoyed your stay with us. We hope to see you in future travels.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Room needs more lighting. Only lighting is by the bed and in the bathroom. Otherwise everything was great
Stayed 3 nights in Feb 2024
Response from DL on 27 Feb 2024
Hi Veronica, Thank you for staying and sharing your experience with us. Thank you for the 4 star rating. We are glad you enjoyed your stay with us. We will surely add extra lighting to the rooms. We hope to see you again in your future travels.

6/10 Okay

Tiffanie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but rooms are out dated. Our room has visible rust everywhere, the sink didn’t drain, there were dead bugs in the sink and there is a huge gap between the floor and door allowing bugs and light to come in. Would not stay here again unless it was remodeled.
Stayed 1 night in Feb 2024
Response from DL on 27 Feb 2024
Hi Tiffanie, Thank you for staying and sharing your experience with us. Please accept my sincere apology for the inconvenience caused to you. We are in process of installing new furniture in our rooms. We hope you come back and see the changes.

10/10 Excellent

Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from DL on 25 Feb 2024
Hi Seymour, Thank you for the 5star review . We are glad you enjoyed your stay with us . We hope to see you in your future travels .

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from DL on 21 Mar 2024
Hi James, Thank you for the 5 star review. We hope to see you in your future travels.

10/10 Excellent

Tabatha

Stayed 1 night in Feb 2024
Response from DL on 21 Mar 2024
Hi Tabatha, Thank you for the 5 star review. We hope to see you in your future travels.

10/10 Excellent

Seymour

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much
Stayed 3 nights in Feb 2024
Response from DL on 19 Feb 2024
Hi Seymour, Thank you for the 5 star review. We hope to see you again in your future travels.

6/10 Okay

Scott

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from DL on 19 Feb 2024
Hi Scott, Thank you for the 3 star review. We hope to see you again in your future travels.

8/10 Good

Jazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from DL on 15 Feb 2024
Hi Jazmin, Thank you for the 4 star review. We are glad your stay was enjoyable. We hope to see you in your future travels.

2/10 Terrible

Cherrise

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely over priced rooms smelled the lady at front desk tried to help but it took 4 rooms to find one I could barely stomach till the morning from traveling all day
Stayed 1 night in Feb 2024
Response from DL on 15 Feb 2024
Hi Cherrise, Thank you for staying and sharing your valuable feedback. Please accept my sincere apologies for the inconvenience. We hope you give us another chance to serve you better.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is being remodeled for 2024
Stayed 1 night in Feb 2024
Response from DL on 9 Feb 2024
Hi Dennis, Thank you for the 5 star review. We hope to see you soon in your future travels.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dark rooms without enough light , dirty filthy room floors . Shower hook fell off the wall ,upon trying to handle a cheap Hotel towel.. drink / loud peoples wondering the property in the middle of the night …
Response from DL on 7 Feb 2024
Hi Donald, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. We have shared your comments with our housekeeping and maintenance teams to address the issues you’ve mentioned. Once again, we apologize for the inconvenience and hope that you will give us another chance to provide you with a better experience.

6/10 Okay

John

Liked: Staff & service
Check-In and breakfast staff were excellent. Nice pool and hot tub and gated area. Fixtures in bathroom were old and corroded. Two table lights in our bedroom were old. One didn’t work at all; the other needed a bulb replaced. Both bases to the lamps were corroded and they needed to be replaced with new ones. There was rust coming from the tub drain and it was readily apparent from the shower faucet to the drain. Lastly, my wife and I would recommend some landscaping around the entire property. Some small bushes, annuals and a thorough remodel of weeds we really spruce things up.
Stayed 2 nights in Jan 2024
Response from DL on 29 Jan 2024
Hi John, Thank you for your detailed review. It’s great to hear that you found our check-in and breakfast staff to be excellent, and that you enjoyed our pool, hot tub, and gated area. We appreciate your feedback regarding the condition of the fixtures in the bathroom and the table lamps in your room. We apologize for any inconvenience caused by these issues. We understand the importance of maintaining our facilities to ensure a comfortable stay for our guests, and your comments will be invaluable in helping us to improve. Your suggestion for landscaping around the property is well taken. Thank you again for taking the time to share your experience. Your feedback is essential in helping us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Miryam, Orange Park

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rates are high for the kind of hotel, furniture is really old. Parking was good, breakfast was OK. Maintenance was horrible. The bathroom electric outlets were not working. Very poor light in the room. The desk was shaking all over because it was old. There is no chair to sit down on the desk. The coffee machine was broken. The telephone did not work. You had to go downstairs to the reception to claim whatever was not working. Location was good,
Stayed 1 night in Jan 2024
Response from DL on 24 Jan 2024
Hi Miryam, Thank you for taking time to share your feedback for your recent stay. We’re sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible and regret that we fell short in this instance. We will look into all the issues mentioned and resolve the at the earliest. Hope you give us another try in the future.

10/10 Excellent

Max

Stayed 1 night in Jan 2024
Response from DL on 24 Jan 2024
Hi Max, We are glad you enjoyed your stay with us. We hope to see you in your future travels.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service
Yup
Response from DL on 12 Feb 2024
Hi Dwayne, Thank your for staying at Boca Suites Sure Stay Collections by Best western and sharing your feedback . We are glad you enjoyed your stay with us. We hope to see you in your future travels.

2/10 Terrible

Marie-Claude

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Très mediocre
Stayed 1 night in Feb 2024
Response from DL on 9 Feb 2024
Hi Marie-Claude, Thank you for staying and sharing your valuable feedback. Please accept sincere apologies for any inconvenience caused during your stay. We hope you give us another chance to serve you better.