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Everything is great only the employees when you checking in to be much friendly and nicely the pillows are to small and if you ask for another pillow they say “ we don’t have ‘’ the rest was very good
Thank you
Beatrice
Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback and I will fix that easily... Appreciate it and have a great week.
The property in itself was not bad. We had booked the hotel for one night because we were attending a concert.
We got back to the hotel around 1245a. As soon as we walked in we started hearing a very loud noise, it was from the other side of the wall right next to our beds. There's was a couple that were being intimate, she was very loud. Over all the couple were at it the rest of the night and morning on and off. We hardly slept, It was very awful and very inconvenient. The walls are really paper thin. So no I will not be staying at this property or related property again.
.
Julieta
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Thanks Julieta and we are sorry about that. The front desk would have assisted by calling the guest, had they been notified. The walls are actually strong/solid but they must have been having a wild time next door. We could have moved you as well and again, I do apologize.
The bed need to change its hard as rock it give me a bad back pain i have never recieve before ...looking out the balony from the 5th floor over the pool there are cicratte buds all over .even a moldey towel hanging from the tree horribble sight i thiught it was a bee hive
Turkessa
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Turkessa,Thanks and I see you were with us for 4 nights and never mentioned a thing to the staff. We easily could have moved you and see if another mattress was more to your liking. The cigarette butts are an issue on a daily basis, as people refuse to follow the rules. The roof has been cleaned since and constantly has to be done due to unruly guests.
6/10 Okay
elvis
Travelled with group
2 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Had a few crawling friends (baby roaches) during my stay, hotel is in urgent need of a overall. After that's done I think it can be a great place to stay.
elvis
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thanks Elvis and I do not see that this was reported to the front desk. I did call our service out to verify and correct, so I appreciate it.
The place was dirty and corridors smelled nasty. Hotel is horrible and worse experience ever.
Antoinique
Stayed 5 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Antoinique,Thanks for the feedback and we would have gladly checked you out, had you not been happy and wanted to stay elsewhere. However, you did stay for an entire week.
Lady at From desk non responsive about questions . Ignored everything I asked.
ben
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Ben,Thanks for getting me this information. Please reach out to the hotel to clarify, as I am not sure if this was checkout, check-in, or another time. I need to know if their is a staff issue, so I can correct it ASAP. Much appreciated.
6/10 Okay
Kristina Ashley
29 Mar 2024
Kristina Ashley
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for staying with us a few weekends back, as we are grateful.
8/10 Good
Keiva
Travelled with partner
29 Mar 2024
Great Customer Service.
Keiva
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you Keiva and I will pass this on to the staff in our morning meeting. So thrilled to share this with them. Have a great day!
Carpet in hallway was filthy with dirt pilled up against the walls of the hall. In front of my room door there was a large hole in the carpet showing bare concrete. Kids ran up and down the hall most of the night laughing and screaming. I tried to get them to stop but they continued. I called the front desk and no one answered the phone. The only good thing was the morning breakfast. The young lady that was in charge did an excellent job in preparing the room and making it clean and safe for us who ate breakfast there.
Richard
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thanks Richard and it is a shame that parents do not "mind" their children any longer. The front desk associate, who is alone at night, was up helping another guest who is handicapped. I do apologize. Thank you for mentioning our Breakfast Attendant, as she is a super-star...
2/10 Terrible
Christopher
Travelled with family, Travelled with family and small children, Travelled with partner
Room smelt terrible, tv didn’t work. Entire building was stuffy and smelt weird. Did not end up staying, was not pleasant.
Christopher
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks Christopher and you mentioned that due to weather, the sports event you were here for, was cancelled. We cannot control acts of God and I do apologize. We hope you and your family have a great week.
Is a very well located property with a very convenient price, however is not clean, the service just does not exist, is practically self service, not room cleaning every day, is old and very bad condition amenities and room.
Julio
Stayed 3 nights in Jan 2024
Response from General Manager on 18 Mar 2024
Thank Julio and we are older but we are also priced lower than the competitors. The amenities are chosen by Wyndham and we have Dove lotion, shampoo, conditioner and soap. We also provided make-up wipes for guests as well.
The hotel didn’t smell good and had stains on the sheets and hair everywhere. Willnt stay here again. Lady is the lobby was fussing about bed bugs in her wig and biting her
This was an unfortunate experience. There were positive things. The staff was nice. The breakfast was good. That was it! This is a depressing and dirty property. There was garbage all over and the room was dirty with broken and hanging shower curtain rod and all wall light fixtures. The police were there one night dealing with domestic violence and it seemed that there were people living at the hotel. I did not feel safe and I don’t think expedia should be promoting this property
Ladd
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Thanks Ladd and just to give you the scoop, guest do not live here and are not allowed to stay past a 30 day timeframe. In fact, they have to leave and may not come back for another 30 days. Unlike many hotels that are afraid to have police presence, we are not. We are super-safe, as we will call them in the drop of a dime. I am retired military and applaud the staff for calling the police, if they remotely think they are needed, as it keeps the guest & staff safe in the long run.
10/10 Excellent
Trini
8 Mar 2024
Liked: Amenities
Great
Trini
Stayed 1 night in Jan 2024
Response from General Manager on 11 Mar 2024
Thank you Trini and have an amazing week...
4/10 Poor
Bhaskar
Business traveller
6 Mar 2024
I stayed 3 nights. But room is not clean. I am not happy. Not recommended.
Bhaskar
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Thank you for staying with us and please allow us to help you while you are here. I see no maintenance requests in our system and no issues mentioned. We like our guests to leave satisfied, so give us a chance while you are staying with us. Thanks again
Hotel was nasty , dirty would be putting it nice .
Aimee
Stayed 4 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Thanks Aimee and I know that when we spoke you had a non-working phone but as mentioned, I tested it myself and it was 100%. Being that you did not care for the hotel, I checked you out, as promised and refunded the difference. Also, thank your son for his service and have a great week.
We booked a room with Kingsize bed, when we arrived the room wasn't available.
The clerk at the front desk didn't communicate with us at all, the supervisor told us that we could get a Kingsize bed room the next day, which they took care of.
The supervisor and staff were very friendly and helpfull, except the young clerk at the front desk. It seems that booking made via a third party doesn't guaranty the room you booked. (this was the explanation of the supervisor).
Clifton
Stayed 5 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Thank you Clifton
4/10 Poor
Daeviid
2 Mar 2024
It served its purpose as a place to hang my hat. But I would not recommend. Everything except for the bed was dated.
Too old, poor shower and beds, old carpet
This should be $80 per night. Watered down orange juice, the odour is not fresh.
CHARLES
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Thanks Charles and we are an older property with an amazing staff. In looking at the rates that day, we were the least expensive property in the city. As demand rises, so do prices. I am sure you can understand. Have a great week sir!
Everything is more than good except for the cold welcome of the receptionist and the lack of luggage carts
TAREK
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thanks Tarek, I will see who checked you in and rectify the coldness..
8/10 Good
Maurice
Business traveller
21 Feb 2024
Liked: Staff & service
It’s reasonable. The price and location can’t be beat! I can see how somebody may not have a satisfactory room. The lobbies are worn and smell muggy and are somewhat damaged but my main issue was my room and it was good.
I am severely allergic to cigarette smoke and pets so to avoid being discontent and sick… I called twice in advance to let them know about that so that they could clean and pick the right room for me. (I recommend this for any person to ensure a clean room)
It was a success!
If you’re on a budget I recommend it. The breakfast is good - good options. I appreciated my stay. Thank you
Maurice
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
in responding, as I just returned to the office and will be out next week as well. I hope any issues and/compliments were brought to the attention of the Front Desk.Thanks Again!
in responding, as I just returned to the office and will be out next week as well. I hope any issues and/compliments were brought to the attention of the Front Desk.Thanks Again!
A very old deteriorated hotel. Filthy carpets.roaches in my room on the fourth floor. At check in the person was threatening about the rules. Just not nice. Maybe this hotel was good 50 years ago but I think it should be demolished. I’ve stayed many times at La Quintas on the east coast. I never expected this!
KATHERINE
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
in responding, as I just returned to the office and will be out next week as well. I hope any issues and/compliments were brought to the attention of the Front Desk.Thanks Again!