Exterior

Reviews of Holiday Inn Express & Suites Pembroke Pines-Sheridan St

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 78 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Stayed here before, conveniently right off I75.
Stayed 1 night in Apr 2024
Response from Rachel H. General Manager on 15 Apr 2024
Thank you for your review Theresa! We are definitely conveniently located and can't wait to see you again.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Danielle P - Customer Care Specialist on 10 Apr 2024
Thank you Jose for completing this survey. Your opinion is valuable to us and we appreciate you rating us a wonderful 5 out of 5. We are delighted to know you enjoyed you stay at out Pembroke Pines location. We hope you continue booking with us.

10/10 Excellent

gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Danielle P - Customer Care Specialist on 10 Apr 2024
Thank you for sharing your feedback, Gabriela. We appreciate you rating us solid 5. We're pleased to know your stay was an enjoyable one. We look forward to your return.

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very helpful and pleasant 😊👍
Stayed 2 nights in Mar 2024
Response from Danielle P - Customer Care Specialist on 11 Apr 2024
Thank you Celine for taking the time to share your experience! We're thrilled to hear that you found our establishment clean and our staff helpful and pleasant. Providing a welcoming environment and excellent service is always our top priority. We appreciate your kind words and hope to have the pleasure of serving you again soon!

10/10 Excellent

Omar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy hotel. I liked it. It is my second or third stay and I plan to go back.
Stayed 1 night in Mar 2024
Response from Danielle P - Customer Care Specialist on 2 Apr 2024
Thank you Omar for your stellar 5-star review! We're thrilled you had a fantastic stay. Looking forward to welcoming you back soon!

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Danielle P - Customer Care Specialist on 2 Apr 2024
Dear Shanel, Thank you for awarding us a perfect 5-star rating! We're delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to hosting you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great room and easy parking. Will definitely use Holiday Inn Express in Pembroke Pines again in the near future. Great job guys!👍
Stayed 1 night in Mar 2024
Response from Danielle P - Customer Care Specialist on 12 Mar 2024
Thank you for taking the time out to complete this survey, Michael . We appreciate your kind words and I'm pleased to know our staff was great assistance to you. We look forward to your return and remember to spread the word to all your friends and family.

10/10 Excellent

Richardson

Liked: Cleanliness, staff & service, property conditions & facilities
Just a little over pricing after that everything was amazing.
Stayed 2 nights in Feb 2024
Response from Danielle P - Customer Care Specialist on 12 Mar 2024
Thank you Richard for rating us a 5 out of 5. We are glad you enjoyed your stay at our Pembroke Pines location. During our busy season our prices tend to increase. Thankfully our property is apart of the IHG association. If you aren't already a member you should look into enrolling you will then qualify for the membership discounted rates along with other perks. We hope this doesn't discourage you from booking with us.

10/10 Excellent

Lynden

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024
Response from Danielle P - Customer Care Specialist on 7 Mar 2024
Thank you Lynden for completing this survey. I'm glad to your stay was awesome at our Pembroke Pines location. We hope you continue booking with us.

2/10 Terrible

Nicole

Stayed 1 night in Feb 2024
Response from Danielle P - Customer Care Specialist on 26 Mar 2024
Thank you very much for taking the time out to complete this survey , Nicole. I'm sorry you didn't have a good experience during your stay. We hope you will take in consideration providing us another chance to make things right. Please feel free to contact us directly.

10/10 Excellent

OSLEIDYS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danielle P - Customer Care Specialist on 19 Feb 2024
Thank you Osleidys for sharing rating us a five out of five. We are happy know you enjoyed your stay at out our Pembroke Pines locations. We also hope you enjoyed all the amenities offered along with our complimentary breakfast. We hope you continue booking with us.

10/10 Excellent

Aner

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Danielle P - Customer Care Specialist on 23 Feb 2024
Thank you Anger for rating us a 5 out of 5. We are happy to know you enjoyed your stay at our Pembroke Pines location. We hope you continue to book with us.

6/10 Okay

Leanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean,friendly staff. great breakfast options. Good location. Pillows were too soft and the a/c in 324 was extremely noisy. didnt sleep for 2 nts. didnt make sense to change rooms for 1 nt. would stay again.
Stayed 2 nights in Feb 2024
Response from Danielle P - Customer Care Specialist on 10 Feb 2024
Thank you for completing this survey, Leanna. We do appreciate you sharing your experience. I am sorry to hear your stay wasn't the most comfortable and you didn't get any sleep. We want to makes things right for you so please contact the hotel directly when you get a chance. I hope this doesn't discourage you from booking with us.

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was ok but bed way too soft. There was no bath mat and tub very slippery. Would have been nice to have to have had the option of another towel. The staff all very friendly especially Rachel at front desk.
Response from Rachel H. General Manager on 7 Feb 2024
Hi Frances! Sorry to hear that the bed was not to your liking. Anytime you need an extra towel, you just let us know. We can't wait to see you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding stay.
Stayed 7 nights in Jan 2024
Response from Rachel H. General Manager on 7 Feb 2024
Thanks for the 5 out of 5 Jason. See you in Pembroke Pines again soon.

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Danielle P - Customer Care Specialist on 22 Mar 2024
Thank you Jennifer for taking the time out to answer this survey. We are so glad to know that you enjoyed your stay at our Pembroke Pines location. We would love to have you back soon.

10/10 Excellent

Marita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Handicapped rooms are close to the front desk. The Staff is exceptional in meeting my needs. Had to get to Hotel early to get Handicapped parking to the front door.
Stayed 2 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 2 Feb 2024
Thank you Marita for completed this survey. We appreciate you for giving us a 5 star. I'm happy to hear that our team treated you well and accommodated all your needs. We are delighted to know that you enjoyed your stay with us. We hope you continue booking with us.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 3 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 2 Feb 2024
Thank you for rating us a 5 star, Robin. We appreciate you taking the time out to complete this survey. I'm happy to hear how friendly our team was during your stay. Our focus is to always make sure our guest are comfortable from the day they arrive until the day the depart. We hope you continue booking with us.

10/10 Excellent

Julito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 29 Jan 2024
Thank you for our 5 star rating , Julito. I'm happy to know your stay was excellent and hope you continue to book with us the next time you're in town.

10/10 Excellent

Syndia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 2 Feb 2024
Thank you for rating us a 5 star, Syndia. We hope you continue booking with us.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 29 Jan 2024
We appreciate your 5 star rating, Pamela. It makes us feel good to know your stay was enjoyable. Never forget to take advantage of our complimentary breakfast.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 25 Jan 2024
Thank you Tracy for rating us a 5 out of 5. We love that you enjoyed your stay at our Pembroke Pines location. We hope you to advantage of our complimentary breakfast and out door pool. We look forward to hosting your next stay.

10/10 Excellent

Kyra

Stayed 2 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 15 Jan 2024
Thank you Krya for rating us a 10 out of 10. We are delighted to know you enjoyed your stay. We hope you continue booking with us.

10/10 Excellent

Vince

Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 15 Jan 2024
Thank you Vince for rating us a 5 out of 5. We appreciate you taking the time out to share your feedback about your stay at our Pembroke Pines location. We are delighted to know you enjoyed your stay with us and hope you continue to book with us.

8/10 Good

Nhi, GLENDALE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very surprised at how nice the room was due to the low star ratings. Room and facilities were nice. The only thing was the smell. For some reason, there was a strong musky smell in our room. The shower head leaked all night, but that didn’t bother us
Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 16 Jan 2024
Thank you for sharing your experience, Nhi. Cleanliness is top priority at our property. I'm sorry to hear about the smell and leaking shower head. We want to make things right for you so when you have time please reach out to our hotel directly. We hope this doesn't discourage you from booking with us.

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing
Stayed 2 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 11 Jan 2024
Thank you Kyra for sharing your experience and rating us a 10 out of 10. We love a positive review and your feed back is always appreciated. We're happy to know your stay was amazing at our Pembroke Pines location. We hope you continue booking with us.

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Danielle P - Customer Care Specialist on 11 Jan 2024
Thank you Ana for rating us a 5 out of 5. We're happy to know you enjoyed your stay at our Pembroke Pines location. Never forget to take advantage of our wonderful fitness center and outside pool. We hope you continue booking with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed over night, check in was very easy very good breakfast great customer service during both check in and check out. Would recommend anyone to stay.
Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 9 Jan 2024
Thank you for sharing your experience, James. We love a positive feed back and are delighted that you enjoyed your stay at our Pembroke Pines location. Your recommendation will be greatly appreciated and remember to inform your family friends about our wonderful amenities and tasty complimentary breakfast. We look forward to hosting your next stay.

10/10 Excellent

daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Danielle P - Customer Care Specialist on 9 Jan 2024
Thank you Daisy for rating us a 10 out of 10. We're happy to know you enjoyed your stay at our Pembroke Pines location. Our property offers multiple amenities like our amazing fitness center. We hope you continue to book with us.

10/10 Excellent

Japhet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 9 Jan 2024
Thank you Japhet for taking the time out to leave us a review. We appreciate you rating us a 5 out of 5 and are happy know your experience at our Pembroke Pines location was a positive one. We look forward to your return and hope you continue booking with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Danielle P - Customer Care Specialist on 3 Jan 2024
Thank you for rating us a 10 out of 10. We are delighted to know your stay was enjoyable at our Pembroke Pines location. We hope you continue to book with us.

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 26 Dec 2023
Thank you Kyra for rating us a 10 out of 10. We're happy to know your stay was enjoyable at our Pembroke Pines location. We hope you took advantage of our wonderful complimentary breakfast and awesome fitness center. We look forward to hosting all your future stays.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and the room. Bed are really comfy. Great place, very quiet and convenient
Stayed 2 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 22 Dec 2023
Thank you for sharing your experience, Gabriela. We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We hope you continue booking with us and we look forward to your return here at our Pembroke Pines location.

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 19 Dec 2023
Thank you Kyra for rating us a 10 out of 10. We are happy to know you enjoyed your stay at our Pembroke Pines location. We hope you enjoyed all our amenities including our complimentary breakfast.

8/10 Good

Rufus

Stayed 2 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 15 Dec 2023
Thank you Rufus for taking the time out to fill out our review. We hope you enjoyed our stay with us and we look forward to your Return.

10/10 Excellent

Anquette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hospitality ♥️
Stayed 1 night in Dec 2023
Response from Danielle P - Customer Care Specialist on 13 Dec 2023
Thank you so much for taking the time to share your feedback, Anquette. We are happy to know our services were appreciated. We make it a priority to ensure a warm and welcoming stay for all guest. We hope you continue to book with us.

10/10 Excellent

YUDISEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 12 Dec 2023
Thank you Yudisel for rating us a five star! We are glad to know you enjoyed your stay at our Pembroke Pines location. We hope you took advantage of all the amenities we have to offer and enjoyed our complimentary breakfast. It was our pleasure hosting your stay we look forward to your return.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok. I'm just wondering why older adults are always assigned rooms the farthest from the elevator.
Stayed 1 night in Dec 2023
Response from Rachel H. General Manager on 9 Dec 2023
Hi Peggy,We never assign rooms based on age. They are usually auto assigned prior to seeing the guest. Next time you visit please let us know if you prefer ground floor or close to the elevator. We will make sure to meet your preference.

6/10 Okay

James

Liked: Cleanliness, staff & service
No hot water in the shower in my room. 505
Stayed 1 night in Dec 2023
Response from Rachel H. General Manager on 9 Dec 2023
James, we are so incredibly sorry that this occurred during your stay. We have gotten to room fixed and there is now working hot water in the shower. I hope this doesn't deter you from giving us another chance!

10/10 Excellent

Madgelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was easy even for a late night.
Stayed 1 night in Dec 2023
Response from Rachel H. General Manager on 9 Dec 2023
Thank you so much for the 10 out of 10 review of our Pembroke Pines location. Our team prides ourselves in our quick and easy customer service. We will see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 1 night in Dec 2023
Response from Rachel H. General Manager on 9 Dec 2023
Thanks for the 5 out of 5 Carlos! We appreciate the feedback. See you at the Holiday Inn Express in Pembroke Pines again real soon!

10/10 Excellent

Edie

Stayed 1 night in Dec 2023
Response from Rachel H. General Manager on 9 Dec 2023
Hey Edie! Thank you for taking the time to give us a 10 out of 10. We will see you in Pembroke Pines again soon.

8/10 Good

Steven E

Stayed 1 night in Nov 2023
Response from Danielle P - Customer Care Specialist on 26 Dec 2023
Thank you Steve for taking the time out to fill out our survey. Your feedback is greatly appreciated and we are delighted to know you enjoyed your stay at our Pembroke Pines location. We hope you continue booking with us.

10/10 Excellent

Alyn

Stayed 1 night in Dec 2023
Response from Danielle P - Customer Care Specialist on 6 Dec 2023
Thank you Alyn for rating us a 10 out of 10. We are pleased to know your stay was enjoyable at our Pembroke Pines location. We hope you continue booking with us.

10/10 Excellent

Shellon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and friendly. Overall our stay was everything and more. Will definitely return and recommend. Thank you
Stayed 2 nights in Dec 2023
Response from Danielle P - Customer Care Specialist on 6 Dec 2023
Thank you Sheldon for sharing your experience. We are so grateful for your kind words and 5 star rating. Our Pembroke Pines team looks forward toy our return.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay hopefully I’ll be back soon
Stayed 3 nights in Nov 2023
Response from Danielle P - Customer Care Specialist on 6 Dec 2023
Thank you Alain for taking the time to share your experience. We are delighted to know you enjoyed your stay at our Pembroke Pines location. We are looking forward to your return.

10/10 Excellent

natalie

Stayed 15 nights in Nov 2023
Response from Danielle P - Customer Care Specialist on 21 Nov 2023
Thank you Natalie for sharing your experience with us. We are so grateful for you 5 star rating. We hope you continue to book with us.

10/10 Excellent

Huber

Stayed 5 nights in Oct 2023
Response from Danielle P - Customer Care Specialist on 29 Nov 2023
Thank you Huber for rating us a five star. We truly appreciate it and glad you enjoyed your stay at our Pembroke Pines property. We hope you continue to book with us.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family, we stayed 1 night and the experience was very good. The hotel is very nice, the rooms are very clean and comfortable. The reception staff were very friendly and the breakfast was very varied. It really is a good place if you want to stay in a good place.
Response from Danielle P - Customer Care Specialist on 7 Nov 2023
Thank you for dropping us a beautiful review of your recent experience at our property. So happy to hear that you had a great stay! We are delighted to learn that you appreciated our hot/continental breakfast.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Danielle P - Customer Care Specialist on 1 Nov 2023
Thank you Angela for rating us a 10 out of 10. We hope to see you back soon.