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Reviews of Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel
1500 SE 17th Causeway, Fort Lauderdale, FL

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1006 reviews" "
Rating 8 - Good. 239 out of 1006 reviews" "
Rating 6 - Okay. 156 out of 1006 reviews" "
Rating 4 - Poor. 89 out of 1006 reviews" "
Rating 2 - Terrible. 116 out of 1006 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rashida

Travelled with family and small children
.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the Cleanest and up to date hotels in Fl at the moment with very competitive rates. Will definitely be staying here on all my visits. Rooms are spacious, nice pod coffee machines, bathrooms are spotless.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large cleam rooms. Friendly staff. Fsst and easy check in. Breakfast food was fresh entire area was clean. Staff was great and attentive in the Breakfast lounge. Pool was clean area was kept clean. I would definitely stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here prior to our cruise departure. It's a great location to a lot of shops and restaurants. I liked the fact that you had to use your key card of your room to access the floors. There could be a little bit more variety for breakfast but it was fine. We'll definitely stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

AMANDA, MORAVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was super helpful , perfect for going on cruises
Stayed 1 night in Apr 2024

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were really nice great night sleep
Stayed 1 night in Apr 2024

8/10 Good

Konstantin, Ludlow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the reception was a little stern. The view from the windows is not the best, but this is absolutely normal, because this is not a resort. In general, a good place, decent guests, quiet and peaceful, like any Holiday inn
Stayed 1 night in Apr 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 1 night in Mar 2024

8/10 Good

Donald

Very clean and polite staff
Stayed 1 night in Mar 2024

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Our TV did not work . When we called the front desk , the rep said he was new and couldn’t help us.
Stayed 1 night in Apr 2024

10/10 Excellent

L Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at the counter
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view was of a water treatment plant, the smell was pretty strong. I believe the hotel staff did as much as possible to make the stay the best they could
Stayed 1 night in Feb 2024

4/10 Poor

Cohen

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Below average hotel. Its okay at the end of the day, don’t expect more than that. Had to reprogram my card everyday. Breakfast quality is low pertaining to overall taste and quality. Overall not so much a good experience other than the comfy bed.
Stayed 4 nights in Apr 2024

2/10 Terrible

Francky

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Need more attention to the customer
Stayed 4 nights in Mar 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from cruise port and cruise ship departure viewing, good restaurants, decent shopping.
Stayed 1 night in Apr 2024

6/10 Okay

Pearl, Atco

Disliked: Property conditions & facilities
The rooms need to be updated. The curtains/blinds in two of the rooms we stayed in were broken.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and close to port. We will see how transportation to port goes. Transportation from airport free and super easy
Stayed 1 night in Apr 2024

10/10 Excellent

Gunter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍😊
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent staff!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast area was empty for the most part every day. Did not get a receipt when checking out. Have now called 5 different times and am still unable to just simply get my receipt.
Stayed 5 nights in Mar 2024

4/10 Poor

ANGELA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we stayed had an awful smell. We asked to be moved to another room the odor was worst. The shower floor hadn’t been cleaned I’m grateful l had Clorox wipes so l cleaned it. The staff was very friendly but l never want to stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, large room, nice check in person, convenient locale but neighborhood a little dicey at night.
Stayed 1 night in Apr 2024

4/10 Poor

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

suzanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I hate to leave a bad review bc the staff was really kind. But they couldn’t provide a crib so my baby slept on the floor. The pullout couch didn’t have sheets when we opened it so I had to give our comforter to my toddler. When we got a new comforter at 1am it didn’t have a Duvet and was nasty. They only give you two towels which my baby slept on so we had to go find new ones. The elevators are confusing. The doors in the hall slam all night and morning and the housekeeping starts knocking on doors and slamming them at 8am. I am so grateful to the staff but communication in the building is not good and I wish I paid 100$ more and went to a nicer place. If you compare it to India it’s heaven.. but American standards it’s worth about 90$ not the 250$ I paid.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fredricka was great
Stayed 1 night in Mar 2024

4/10 Poor

Teresa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Chaotic check in. Front desk staff kept trying to pass us off to the other person working. Be wary of booking through third party websites. We paid the same as if we booked directly, but our room overlooked the sewage treatment plant! Bed was comfortable and room was nice otherwise.
Stayed 1 night in Mar 2024

6/10 Okay

Kerrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were allowed to check in early, which was amazing. Our room had a musty smell and then we noticed a corner where of the room had a ton of water damage and had not been properly fixed, you could tell there was a lot of damage. The shuttle to the airport was a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff, Trinity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location as a staging ground for cruises. Minutes to cruise port, many restaurants, groceries, etc within walking distance. Short drive to beach. Busy area.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come to the H Inn .. clean .. reliable .. friendly … free breakfast .. fast pick up at the airport ..
Stayed 1 night in Mar 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Only thing is the toilet was a little iffy on flushing even after a small pee.
Stayed 1 night in Mar 2024

8/10 Good

brenda

Stayed 1 night in Mar 2024

6/10 Okay

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Flight was delayed so no shuttle. Nor was there any advice forthcoming on how to get there from the airport other than "take a taxi." Scammer tried to charge $120 for a five minute taxi ride. Room was in poor condition, bathroom floor dirty, carpets soiled, air conditioner noisy
Stayed 1 night in Mar 2024

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower door was broken, and toilet made a gurgling noise all night. $450/night for this hotel is an absolute rip-off.
Stayed 1 night in Mar 2024

8/10 Good

Ahide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I needed a place to shower and rest for a few hours as our flight had been canceled. This place was close to airport and offered free shuttle. The shuttle took over 1 hr to pick us up. We had called at 7:25pm & it picked us up at 8:45pm. So this long wait was not pleasant. The staff was very friendly and understood our situation. Since we had to check out at 3:30am we couldn't enjoy any of their breakfast nor enjoy the free shuttle as the earliest shuttle available is after 5am. So we paid for an uber. The staff did offer us a courtesy drink and snack from their vending unit in return for no breakfast and no shuttle. Dispute this situation my husband and I were in, we would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

JIM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was the tv....there was no channel guide ON the itself (as one of the stations), making basically unwatchable. We had dinner at La Bambas (mexican/spanish) restaurant and loved it. The food was very good and the price was very reasonable. It was about a 10 minute walk from the hotel.

10/10 Excellent

Lydia

Liked: Amenities
Clean
Stayed 1 night in Jan 2024

6/10 Okay

VIRGINIA H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two calls to airport to be picked up and Had to wait over an hour for the hotel shuttle in the hot sun.
Stayed 1 night in Mar 2024

10/10 Excellent

Keyendae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The sewage smell outside was a problem, very strong smell of sewage!
Stayed 4 nights in Mar 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Naw
Stayed 1 night in Mar 2024

4/10 Poor

Phana

Nice area and decent breakfast, BUT my room smelled like musk and the carpet was soo dirty. Dust and dirt in the corner by the door. We found items left behind by previous occupants. Friendly staff.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Travelled with family
There is a free shuttle from the airport to the hotel but you can expect to wait an hour or more for it. When I complained to the front desk they said there was nothing they could do. So we ended up taking a cab after waiting an hour. Once we arrived, the hotel was average and the room was reasonably clean but the bathroom needed some updates-- the toilet was loose so when you sat on it it moved, the shower needed recaulking, etc. We only stayed one night so it was no big deal, but I would not stay there again. We paid over $450 USD for the night and it was not worth the price.
Stayed 1 night in Mar 2024

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
The moment we step in the room , it smell disgusting, very musty. We request change room. We waiting for like 10 minutes because the front desk guy was very busy . Only 1 staff work and there’s a few guests waiting in line. The front dest guy give me the other room on the same floor 110. He even check it before we go in. But this time the key card doesn’t work. We have to go back wait in line for him to open the door. Eventually, we still end up getting a musty room. This room 110 is slightly better than 101 but still smell very bad. It’s like basement or house’ve bern flood smell. I decide to compromise because it was 12:30 midnight. Me and me kids were exhausted after the long hour flights. My husband questioned the front dest staff why everyone get 2 floor room. It’s seem like most ppl in line get second floor room while they just give us room on 1 floor. He didn’t really answer our questions! By the way, the front dest staff said he will reprogram the door key. He never fix it. We can’t use the key at all. We end up ask family member open door if someone go out. I wouldn’t book this hotel again when I’m back in ft laudable. Very bad hotel experience! Why would you give customers a room the key card doesn’t even work? I truly don’t understand! Not to mention the musty smells that we don’t rest good! I wouldn’t recommend this hotel to anyone.
Stayed 1 night in Mar 2024

8/10 Good

Ian

Stayed 1 night in Mar 2024

6/10 Okay

Sherri

Liked: Staff & service
Updated
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024

8/10 Good

Augustine

Stayed 2 nights in Mar 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carol, San Antonio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Generally it was convenient, pleasant and practical. In our room, however, the floor was quite dirty and I think it was primarily from a very dirty & very worn carpet.....I am not necessarily criticizing the cleaning staff (everything else was spotless) & I heard them vacuuming when we checked in. I went barefoot in the room and my feet picked up dirt and hair. Fortunately, I had slides to wear after washing my feet....Other than this, this was a good place.
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Domingo, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying prior to boarding a cruise. Enjoyed the location, within walking distance of several restaurants. Breakfast staff was great keeping the hot breakfast items stocked considering the large number of guests in the dining area.
Stayed 2 nights in Mar 2024