Lobby

Reviews of Embassy Suites by Hilton Loveland Conference Center

3.5 out of 5
Embassy Suites by Hilton Loveland Conference Center
4705 Clydesdale Pkwy, Loveland, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 908 out of 1213 reviews" "
Rating 8 - Good. 203 out of 1213 reviews" "
Rating 6 - Okay. 51 out of 1213 reviews" "
Rating 4 - Poor. 31 out of 1213 reviews" "
Rating 2 - Terrible. 20 out of 1213 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking. Front desk staff was very friendly and check-in was super easy. Room was great
Stayed 1 night in May 2024
Response from Eric on 10 May 2024
Rebecca, thank you for staying with us while you were in the area. Thank you for your positive comments about our staff and rooms. Thank you for your business and we look forward to your return.

10/10 Excellent

Scotty

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet place to stay and breakfast is great especially the fresh omelettes! A lot of shopping and restaurants within 5 miles
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Dear Scotty, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Kevin Smith, GM

4/10 Poor

Aimee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated and depressing
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Aimee, It is important to our entire team that all our visitors feel comfortable. We apologize that you did not enjoy your stay and we hope to provide you with better service in case you decide to visit us again. Thank you for choosing to stay with us. Sincerely, Kevin Smith, GM

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eric on 5 May 2024
Flavia, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and wonderful property. Kaylee was very sweet hand helpful. Breakfast options were awesome. They were very nice about my dog. The room was quiet and wonderful. You’ll pay a hefty parking fee. But the pet fee is very reasonable.
Stayed 2 nights in Apr 2024
Response from Eric on 30 Apr 2024
Sarah, thank you for choosing to stay with us while you were in the area. Thank you for your comments about our cleanliness, breakfast, guest room, and Kaylee's service. Thank you for your business and we look forward to your return.

10/10 Excellent

JULIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omlet station was fantastic! Nice cook!
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear JULIE, We are thrilled you enjoyed your stay due to our fantastic omelet station and nice cook! Thank you for the review and please visit us again. Best, Kevin Smith, GM

6/10 Okay

Barbara

Disliked: Staff & service
Embassy Suites charged staying/paying guests daily for parking, but they waived the parking fees for people who were just visitors. It is insulting you take advantage of your paying/staying guests. While visitors get free passes/parking. We asked for an early check-in time. The clerk said she would text us when the room was ready. When we followed up an hour later, because we hadn't received a text we were informed she had left for the day. The facility needs a renovation as it looks dated. We will look to stay somewhere else next time. Very disappointing.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Barbara, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Kevin Smith, GM

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, no complaints
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Heidi, I am glad our hotel provided you with a wonderful experience while visiting our great area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Kevin Smith, GM

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Charges for parking and bottles of water in the room $6 there are other hotels in the area so this was nothing special. The pool was closed
Stayed 4 nights in Apr 2024
Response from Eric on 22 Apr 2024
Samuel, thank you for staying with us while you were in the area. I'm sorry that we did not meet your expectations. Thank you for your business and we hope you will give us another opportunity when your travels bring you back to our area.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 18 Apr 2024
Victoria, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access from I-25 hwy. service was top notch!
Stayed 6 nights in Apr 2024
Response from Eric on 16 Apr 2024
Kay, thank you for staying with us while you were in the area. We are glad you liked our location and guest service. Thank you for your business and we look forward to your return.

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 18 Apr 2024
Jen, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

6/10 Okay

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 13 Apr 2024
Lewis, thank you for choosing to say with us while you were in the hotel. I apologize that we did not meet your expectations. Thank you for your business and we look forward to your return.

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel has a huge parking lot. Parking used to be free - now they charge $15 per night for self-parking in the nearly empty lot. This is a blatant money-grab and very disappointing. They have also limited the "manager's reception" hours, drinks, and food. Also very disappointing.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Debra, We are sorry to hear of your frustrations with our parking fee and that our manager's reception was disappointing. We appreciate your feedback and will consider it while evaluating our guest offerings. Thank you for your continued choice to stay with us and we hope to exceed your expectations on your next visit. Sincerely, Kevin Smith, GM

2/10 Terrible

James

Business traveller
Being charged 14.00 a day to park in this area that was included for years is a complete ripoff. Will not stay at this location again! Will not allow my employees to stay at this location. The ONLY hotel in the area to charge for parking like it’s Midtown NYC. Wake up it’s Loveland!
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear James, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit and apologize for your frustrations due to the parking fee. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Kevin Smith, GM

8/10 Good

Jenea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet and the staff was excellent. Our only complaint is the beds seem very soft.
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Dear Jenea, We are happy to hear that you found our hotel to be clean and quiet. I am sorry that other aspects of your stay, mainly the beds, didn’t measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Best, Kevin Smith, GM

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Dear Andrew, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Kevin Smith, GM

6/10 Okay

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You now have to pay to park. That is ridiculous.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Bobbi, Our goal is to provide comfort to all our guests, so I regret your frustrations due to the parking fee. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Kevin Smith, GM

10/10 Excellent

helene

Travelled with family and small children
Disliked: Amenities
Pay for parking pay for WiFi called room Services twice to get extra blankets and they said ok but no one came. Then we Needed more towel 6 peoples only four towels we ended up going to the desk and getting them ourselves
Stayed 2 nights in Mar 2024
Response from Eric on 31 Mar 2024
Helene, thank you for staying with us while you were in the area. I do apologize for the lack of service when you called down for supplies. Thank you for your business and we look forward to your return.

10/10 Excellent

Christy

Stayed 1 night in Mar 2024
Response from Eric on 22 Apr 2024
Christy- Thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

derrick, Mitchell

Travelled with group
Liked: Amenities
N/a
Stayed 1 night in Mar 2024
Response from Eric on 31 Mar 2024
Derrick, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Brian, Arvada

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I received a nicer room that I expected.
Stayed 2 nights in Mar 2024
Response from Eric on 27 Mar 2024
Brian, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Eric on 15 Apr 2024
Jill, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

8/10 Good

Donna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a lovely time, all the staff were kind and helpful. We stayed in December and most recently this March-and while the breakfast buffet was delicious-both times the signs said they had a plant-based option at the omelette station but they did not seem to have any understanding of it. The manager reception was a lovely treat and great way to get ready for dinner. The desserts in the restaurant in the lobby were excellent too! If dining, try the crispy brussel sprouts starter-we all loved it!
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Donna, We are thrilled to hear that we provided you with a lovely stay. Your sincere feedback, which includes successes and areas for improvement, helps guide our team which strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Kevin Smith, GM

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice motel. We love it
Stayed 1 night in Mar 2024
Response from Eric on 24 Mar 2024
Tony, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric on 5 Apr 2024
Lori, thank you for staying with us while you were in the aera. We are glad you enjoyed your experience. Thank you for your business and look forward to your return.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 stars, but they have you pay 14 bucks a night to park. Total B.S as the roomscare not cheap. The property itself i have been going to for years and is top notch
Stayed 1 night in Mar 2024
Response from Eric on 24 Mar 2024
Tim, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024
Response from Eric on 17 Mar 2024
Chris, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. Great place to stay if attending an event at the event center right next to the property. Breakfast and managers reception are good. You do have to pay for parking. Would stay here again.
Stayed 1 night in Mar 2024
Response from Eric on 16 Mar 2024
Laura, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

8/10 Good

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric on 13 Mar 2024
Monty, thank for staying with us while you were in the area. We are glad you enjoyed your experience. Thank for your business and we look forward to your return.

8/10 Good

Wade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but don't stay in a room on the east side next the the noisy highway.
Stayed 5 nights in Mar 2024
Response from Eric on 12 Mar 2024
Wade, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Robert, Lyons

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were extremely comfortable, which is not common in hotels. The facility is exceptional and very grand. Continental breakfast was very good and the dinning room is able to accommodate everyone. No lines for food and always a place to sit and eat. This was a good experience and we will be back!
Stayed 2 nights in Mar 2024
Response from Eric on 4 Mar 2024
Robert, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Catherine, Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was wrong to have to pay for parking. I was a customer, why would you charge customers who are staying with you
Stayed 1 night in Mar 2024
Response from Eric on 4 Mar 2024
Catherine, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. We understand the parking charging; however, it is becoming more common place in our area. Thank you for your business and we look forward to your return.

6/10 Okay

Kathleen

Stayed 1 night in Feb 2024
Response from Eric on 1 Mar 2024
Kathleen, thank you for staying with us while you were in the area. Thank you for your business and we look forward to your return.

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Eric on 1 Mar 2024
Denise, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and hospitality was really good!
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
Dear Jonathan, It is wonderful to hear that you enjoyed our breakfast and the service we provided. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kevin Smith GM

8/10 Good

Creston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now charging $14 to the park in the parking lot. Hotel is clean and breakfast is amazing.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Creston, Welcome back! Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Kevin Smith GM

6/10 Okay

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed we had to pay for parking as a guest.
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Brandy, Thank you for taking the time to write; I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Again, thank you for your valuable feedback; rest assured we do review it as a team to ensure we are consistent in delivering an exceptional and comfortable stay for every guest on every visit. We hope you look forward to your next visit as much as we do. Sincerely, Kevin Smith GM

10/10 Excellent

Gaylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Eric on 24 Feb 2024
Gaylene, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size of room, clean, attached to a convention center which is good if you are at the convention. Right off the freeway and pretty convenient. Most of the town smells a little like manure For the price and convenience it was worth it
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear philip, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Kevin Smith GM

10/10 Excellent

Susan, Timnath

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Disappointed that we now have to pay $14. A night to park
Stayed 1 night in Feb 2024
Response from Eric on 10 Feb 2024
Susan, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

8/10 Good

Stephanie

Stayed 2 nights in Feb 2024
Response from Eric on 20 Mar 2024
Stephanie, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel.
Stayed 1 night in Jan 2024
Response from Eric on 3 Feb 2024
Jeff, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

4/10 Poor

lin

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Eric on 2 Feb 2024
Lin, thank you for staying with us while you were in the area. We sincerely apologize that we did not meet your expectations. Thank you for your business and we hope you will give us another opportunity.

8/10 Good

Monty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay!! People are exceptional and they are welcoming and friendly and very extra helpful. I was a little surprised that they now charge for parking but I understand the reasoning for this particular location. The only complaint I had was the first morning the breakfast was very over cooked and some was inedible but that was a first and everyone had an off day!! Overall very comfortable!! And the people are outstanding!!!
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Monty, We are proud to be your favorite hotel! Thank you for choosing us and providing your valuable feedback. We are committed to constantly improving our services so that your next stay with us is even more enjoyable. We look forward to welcoming you back soon. Best, Kevin Smith GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric on 30 Jan 2024
Good morning. Thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we lok forward to your return.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Eric on 25 Jan 2024
Angela, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

10/10 Excellent

Samson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric on 23 Jan 2024
Samson, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely, but trying to call to get my husband's name added to the reservation so that he and my kids could check in before me took about 30 minutes. And when I finally got to talk to a human, he had no personality and wasn't very friendly. He did get our reservation updated and check in went smoothly for them, but it should not take 30 minutes to do such a simple task.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Jennifer, While we are pleased that you and your family enjoyed your stay overall, I apologize that you experienced difficulties adding your husband to your reservation. We appreciate you choosing us and we hope to host you again soon. Thank you for your feedback. Best, Kevin Smith General Manager

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 21 Jan 2024
Jana, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.