All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Emily, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Clean, quiet, and excellent service from all staff members we encountered. Be aware, though, there is now a charge for parking.
Constance
Stayed 1 night in May 2024
Response from Eric on 23 May 2024
Constance, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
We were most impressed with this property as it was very clean and the staff was very helpful and kind.
Jessica
Stayed 3 nights in May 2024
Response from GM on 20 May 2024
Dear Jessica, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Kevin Smith, GM
10/10 Excellent
T
Travelled with family, Travelled with pets, Travelled with group
The morning all inclusive breakfast was surprisingly good fresh made omelettes, eggs, pancakes, fresh fruit, cereals, juices, coffees, etc.
T
Stayed 3 nights in May 2024
Response from Eric on 13 May 2024
Good morning, thank you for staying with us while you were in the area. We are glad you enjoyed your experience and especially breakfast. Thank you for your business and we look forward to your return.
Kelly, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Comfortable room for 5 family members, not crowded feeling, nice atmosphere. Really enjoyed our stay!
Be aware that you have to pay for parking, that surprised us.
Rachelle
Stayed 1 night in May 2024
Response from Eric on 13 May 2024
Rachelle, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your experience and we hope to see you again soon.
Kendra, thank you for choosing to stay with us while you are in the area. We are glad you enjoyed your experience. Thank you for your business and we hope to see you again soon.
Excellent experience! The suite accommodated 7 of us in the room with no issues!
Demetrius
Stayed 2 nights in May 2024
Response from Eric on 12 May 2024
Demetrius, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
10/10 Excellent
Elizabeth
Travelled with partner
11 May 2024
Nice. Kinda noisy from highway traffis
Elizabeth
Stayed 1 night in May 2024
Response from Eric on 11 May 2024
Elizabeth, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Lots of parking. Front desk staff was very friendly and check-in was super easy. Room was great
Rebecca
Stayed 1 night in May 2024
Response from Eric on 10 May 2024
Rebecca, thank you for staying with us while you were in the area. Thank you for your positive comments about our staff and rooms. Thank you for your business and we look forward to your return.
Very nice quiet place to stay and breakfast is great especially the fresh omelettes! A lot of shopping and restaurants within 5 miles
Scotty
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Dear Scotty, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Kevin Smith, GM
Dear Aimee, It is important to our entire team that all our visitors feel comfortable. We apologize that you did not enjoy your stay and we hope to provide you with better service in case you decide to visit us again. Thank you for choosing to stay with us. Sincerely, Kevin Smith, GM
Flavia, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
2/10 Terrible
stephen
30 Apr 2024
stephen
Stayed 1 night in Apr 2024
Response from GM on 21 May 2024
Dear stephen, We apologize that our services were not suitable for your trip and that we were unable to meet your expectations. Your satisfaction is extremely important to us and we would love the chance to welcome you back in the future for a more enjoyable experience. Sincerely, Kevin Smith, GM
10/10 Excellent
Sarah
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Very clean and wonderful property. Kaylee was very sweet hand helpful. Breakfast options were awesome. They were very nice about my dog. The room was quiet and wonderful. You’ll pay a hefty parking fee. But the pet fee is very reasonable.
Sarah
Stayed 2 nights in Apr 2024
Response from Eric on 30 Apr 2024
Sarah, thank you for choosing to stay with us while you were in the area. Thank you for your comments about our cleanliness, breakfast, guest room, and Kaylee's service. Thank you for your business and we look forward to your return.
Dear JULIE, We are thrilled you enjoyed your stay due to our fantastic omelet station and nice cook! Thank you for the review and please visit us again. Best, Kevin Smith, GM
6/10 Okay
stephen
27 Apr 2024
stephen
Stayed 1 night in Apr 2024
Response from GM on 18 May 2024
Dear stephen, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Kevin Smith, GM
6/10 Okay
Barbara
26 Apr 2024
Disliked: Staff & service
Embassy Suites charged staying/paying guests daily for parking, but they waived the parking fees for people who
were just visitors.
It is insulting you take advantage of your
paying/staying guests. While visitors get free passes/parking.
We asked for an early check-in time. The clerk said she
would text us when the room was ready. When we
followed up an hour later, because we hadn't received
a text we were informed she had left for the day.
The facility needs a renovation as it looks dated.
We will look to stay somewhere else next time.
Very disappointing.
Barbara
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Barbara, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Kevin Smith, GM
Dear Heidi, I am glad our hotel provided you with a wonderful experience while visiting our great area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Kevin Smith, GM
6/10 Okay
Samuel
22 Apr 2024
Liked: Cleanliness, staff & service
Charges for parking and bottles of water in the room $6 there are other hotels in the area so this was nothing special. The pool was closed
Samuel
Stayed 4 nights in Apr 2024
Response from Eric on 22 Apr 2024
Samuel, thank you for staying with us while you were in the area. I'm sorry that we did not meet your expectations. Thank you for your business and we hope you will give us another opportunity when your travels bring you back to our area.
Victoria, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Great location with easy access from I-25 hwy. service was top notch!
Kay
Stayed 6 nights in Apr 2024
Response from Eric on 16 Apr 2024
Kay, thank you for staying with us while you were in the area. We are glad you liked our location and guest service. Thank you for your business and we look forward to your return.
Jen, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Lewis, thank you for choosing to say with us while you were in the hotel. I apologize that we did not meet your expectations. Thank you for your business and we look forward to your return.
6/10 Okay
Debra
Travelled with partner
9 Apr 2024
Liked: Cleanliness
Disliked: Amenities
The hotel has a huge parking lot. Parking used to be free - now they charge $15 per night for self-parking in the nearly empty lot. This is a blatant money-grab and very disappointing. They have also limited the "manager's reception" hours, drinks, and food. Also very disappointing.
Debra
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Debra, We are sorry to hear of your frustrations with our parking fee and that our manager's reception was disappointing. We appreciate your feedback and will consider it while evaluating our guest offerings. Thank you for your continued choice to stay with us and we hope to exceed your expectations on your next visit. Sincerely, Kevin Smith, GM
2/10 Terrible
James
Business traveller
9 Apr 2024
Being charged 14.00 a day to park in this area that was included for years is a complete ripoff.
Will not stay at this location again! Will not allow my employees to stay at this location. The ONLY hotel in the area to charge for parking like it’s Midtown NYC. Wake up it’s Loveland!
James
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear James, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit and apologize for your frustrations due to the parking fee. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Kevin Smith, GM
The property was clean and quiet and the staff was excellent. Our only complaint is the beds seem very soft.
Jenea
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Dear Jenea, We are happy to hear that you found our hotel to be clean and quiet. I am sorry that other aspects of your stay, mainly the beds, didn’t measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Best, Kevin Smith, GM
Dear Andrew, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Kevin Smith, GM
Dear Bobbi, Our goal is to provide comfort to all our guests, so I regret your frustrations due to the parking fee. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Kevin Smith, GM
10/10 Excellent
helene
Travelled with family and small children
31 Mar 2024
Disliked: Amenities
Pay for parking pay for WiFi called room
Services twice to get extra blankets and they said ok but no one came. Then we
Needed more towel 6 peoples only four towels we ended up going to the desk and getting them ourselves
helene
Stayed 2 nights in Mar 2024
Response from Eric on 31 Mar 2024
Helene, thank you for staying with us while you were in the area. I do apologize for the lack of service when you called down for supplies. Thank you for your business and we look forward to your return.
10/10 Excellent
Christy
30 Mar 2024
Christy
Stayed 1 night in Mar 2024
Response from Eric on 22 Apr 2024
Christy- Thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
10/10 Excellent
derrick, Mitchell
Travelled with group
30 Mar 2024
Liked: Amenities
N/a
derrick
Stayed 1 night in Mar 2024
Response from Eric on 31 Mar 2024
Derrick, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Brian, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
10/10 Excellent
Jill
25 Mar 2024
Jill
Stayed 1 night in Mar 2024
Response from Eric on 15 Apr 2024
Jill, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
8/10 Good
Donna
Travelled with family, Travelled with family and small children
Overall we had a lovely time, all the staff were kind and helpful. We stayed in December and most recently this March-and while the breakfast buffet was delicious-both times the signs said they had a plant-based option at the omelette station but they did not seem to have any understanding of it. The manager reception was a lovely treat and great way to get ready for dinner. The desserts in the restaurant in the lobby were excellent too! If dining, try the crispy brussel sprouts starter-we all loved it!
Donna
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Donna, We are thrilled to hear that we provided you with a lovely stay. Your sincere feedback, which includes successes and areas for improvement, helps guide our team which strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Kevin Smith, GM
Tony, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Lori, thank you for staying with us while you were in the aera. We are glad you enjoyed your experience. Thank you for your business and look forward to your return.
I would have given 5 stars, but they have you pay 14 bucks a night to park. Total B.S as the roomscare not cheap. The property itself i have been going to for years and is top notch
Tim
Stayed 1 night in Mar 2024
Response from Eric on 24 Mar 2024
Tim, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
10/10 Excellent
Chris
16 Mar 2024
Chris
Stayed 2 nights in Mar 2024
Response from Eric on 17 Mar 2024
Chris, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
We stayed one night. Great place to stay if attending an event at the event center right next to the property. Breakfast and managers reception are good. You do have to pay for parking. Would stay here again.
Laura
Stayed 1 night in Mar 2024
Response from Eric on 16 Mar 2024
Laura, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Monty, thank for staying with us while you were in the area. We are glad you enjoyed your experience. Thank for your business and we look forward to your return.
Great hotel but don't stay in a room on the east side next the the noisy highway.
Wade
Stayed 5 nights in Mar 2024
Response from Eric on 12 Mar 2024
Wade, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Beds were extremely comfortable, which is not common in hotels. The facility is exceptional and very grand. Continental breakfast was very good and the dinning room is able to accommodate everyone. No lines for food and always a place to sit and eat. This was a good experience and we will be back!
Robert
Stayed 2 nights in Mar 2024
Response from Eric on 4 Mar 2024
Robert, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
I thought it was wrong to have to pay for parking. I was a customer, why would you charge customers who are staying with you
Catherine
Stayed 1 night in Mar 2024
Response from Eric on 4 Mar 2024
Catherine, thank you for staying with us while you were in the area. We are glad you enjoyed your experience. We understand the parking charging; however, it is becoming more common place in our area. Thank you for your business and we look forward to your return.
6/10 Okay
Kathleen
29 Feb 2024
Kathleen
Stayed 1 night in Feb 2024
Response from Eric on 1 Mar 2024
Kathleen, thank you for staying with us while you were in the area. Thank you for your business and we look forward to your return.
10/10 Excellent
Denise
29 Feb 2024
Liked: Cleanliness
Denise
Stayed 2 nights in Feb 2024
Response from Eric on 1 Mar 2024
Denise, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.
Dear Jonathan, It is wonderful to hear that you enjoyed our breakfast and the service we provided. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kevin Smith GM
Now charging $14 to the park in the parking lot. Hotel is clean and breakfast is amazing.
Creston
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Creston, Welcome back! Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Kevin Smith GM
Disappointed we had to pay for parking as a guest.
Brandy
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Brandy, Thank you for taking the time to write; I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Again, thank you for your valuable feedback; rest assured we do review it as a team to ensure we are consistent in delivering an exceptional and comfortable stay for every guest on every visit. We hope you look forward to your next visit as much as we do. Sincerely, Kevin Smith GM
Gaylene, thank you for choosing to stay with us while you were in the area. We are glad you enjoyed your experience. Thank you for your business and we look forward to your return.