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Reviews of Hôtel ibis Cambrai

3 out of 5
Hôtel ibis Cambrai
Route De Bapaume, Fontaine-Notre-Dame, Nord

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 126 reviews" "
Rating 8 - Good. 65 out of 126 reviews" "
Rating 6 - Okay. 23 out of 126 reviews" "
Rating 4 - Poor. 3 out of 126 reviews" "
Rating 2 - Terrible. 6 out of 126 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and helpful.excellent breakfast.
Stayed 1 night in Dec 2023

4/10 Poor

svetlana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No e charger
Advertising thay have electric car charging when thay do not cost me 2 h delay and got me in on wrong advertising Then hotel need a renovation it is ok in many aspects but the carpets must go
Stayed 1 night in Aug 2023
Response from florence on 22 Oct 2023
we are sorry that your stay did not meet your expectations we aim to install electrical terminals but for the moment no installation to offer to our customers

8/10 Good

Ni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from florence on 4 Aug 2023
nous vous remercions pour votre retour nous sommes heureux que votre séjour ait correspondu à vos attentesa bientôtflorence team ibis cambrai

8/10 Good

Nicol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from florence on 13 Jun 2023
merci beaucoup pour votre retour positifa bientôt dans notre hôtelibis cambrai team

10/10 Excellent

Nigel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Área a bit of a desert…..
Stayed 1 night in Jan 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Raymond

Stayed 1 night in Sep 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankful the staff are patient with language barriers
Stayed 1 night in Aug 2022

8/10 Good

Malcolm

Liked: Staff & service
Very nice stay room was good food excellent.
Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one person at the hotel behind reception when we arrived and at the time we were the only people staying at the hotel. The customer service was excellent and we were looked after extremely well, including cooking us some food! This person deserves recognition and we will definately stay at the hotel again.
Stayed 1 night in Dec 2021
Response from Christophe on 10 Jan 2022
Dear David, We thank you for sharing your experience and we are very pleased to read that you enjoyed your stay. A warm welcome is a large part of our DNA ! We are looking forward receiving you again. Best regards.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jut what we needed
Found the hotel to be comfortable, good beds, clean, close to the road, Late check in, late room service for snacks and drinks, dog friendly, good breakfast. Also well prepared for corona. Slept excellent! Just what we needed for our road trip.
Stayed 1 night in Jul 2020
Response from Christophe on 29 Jul 2020
Dear Andreas, Thanks for sharing your experience and we are pleased that you enjoyed your stop here. We hope we'll see you again next time you come in Cambrai. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Expensive for basic quality
Stayed 1 night in Feb 2020
Response from Christophe on 2 Mar 2020
Dear, Thanks for sharing a review. We work towards high quality and we hope next time, we can change your mind. Looking forward receiving you again. Best regards.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pity about the Bath Towels
Arrived on a Sunday evening to A very quiet hotel we might have been the only guests I initially Clean easy to find hotel,Room was larger than previous Ibis visited Restaurant was up to the usual standard for breakfast and Dinner My only negative comment was that the bath towels provided had seen better days laundered but threadbare and needed replacement
Stayed 1 night in Aug 2019
Response from Ibis Team on 24 Aug 2019
Dear Tony We very much appreciate your comments regarding your stay at the ibis Cambrai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Ibis Cambrai Team on 13 Jun 2019
bonjour merci de votre retour toute l'équipe s investie à offrir la meilleure prestation possible à nos clients a bientôt

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay simple clean very comfortable and quiet.
Stayed 1 night in Mar 2019
Response from Ibis Cambrai Team on 15 Mar 2019
thank you very much for your response see you :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Ibis Cambrai Team on 1 May 2019
bonjour et merci de votre retour nous mettons tout en oeuvre pour satisfaire au mieux notre clientèle a bientôt

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a stop over.
Very clean and comfortable, nice staff, basic breakfast but OK.
Stayed 1 night in Jan 2019
Response from Ibis Cambrai Team on 15 Mar 2019
thank you very much for your return see you soon in our hotel

10/10 Excellent

Russell, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant and quite Hotel, near to the City of Cambrai, easy parking, excellent breakfast, they also supply an adaptor lead for computers and iT kit and a desktop PC in the reception
Stayed 3 nights in Nov 2018
Response from Ibis Cambrai Team on 2 Jan 2019
Thank you very much for your comments the team mobilizes every day for the satisfaction of our customers has soon in our hotel

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ibis so far!
Definitely one of THE best Ibis hotels we have ever booked. The welcome was warm and made one feel valued; the staff were always smiling and had great patience with those guests whose command of French was less than basic. The food was excellent (we recommend the chicken-and-lentils dish) and exceptional value for money. The room was very comfortable with just the right temperature and it was nice and dark too which meant that we slept well beyond our normal waking time. Breakfast was busy due to a sports team staying over but this did not worry the staff who ensured that there was plenty for all, even to the extent of catering for a guest with dietary requirements. Check out was quick and easy and we took the chance to buy a tin of local sweets as a reminder of a lovely stay. We now have our first-choice hotel for the area Thank you Ibis for this experience but please look after the staff here, they do you proud
Stayed 1 night in Nov 2018
Response from Ibis Cambrai Team on 12 Nov 2018
Dear Janette, Thank you very much for your feedback. All these compliments go straight to our heart. We are looking forward to welcoming you next time. Best regards, Emilie

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Nov 2018
Response from Ibis Cambrai Team on 12 Nov 2018
Thank you for your feedback. I hope to welcome you next time. Best regards, Emilie

10/10 Excellent

Rachel, Nottinghamshire

Liked: Cleanliness, staff & service, room comfort
A little shabby on the outside, but inside has had a refurb, so looks fresh and modern once through the door. Staff were welcoming and friendly and the room was spotless. The bed was especially comfortable. There was a good choice on offer for the continental breakfast. Very good value for money - we would definitely stay here again.
Stayed 1 night in Oct 2018
Response from Ibis Cambrai Team on 29 Oct 2018
Hello and thank you for your comment the whole team puts its know-how to work to satisfy our customers See you soon in our hotel ;)

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ibis Cambrai Team on 26 Oct 2018
bonjour et merci d'avoir pris le temps de donner votre avis toute l'équipe mets son savoir faire au service de nos clients pour que vous puissiez apprécier au mieux votre séjour a bientôt dans notre hôtel :)

10/10 Excellent

Robert

I will be coming back
For me the location was perfect for the job I had in the area. The rooms are clean, breakfast is plentiful and a good menu selection for evening meal. The staff are friendly and helpful.....no complaints
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Ibis Cambrai Team on 22 Aug 2018
bonjour et merci de votre retour nous mettons tout en oeuvre pour que votre séjour vous soit au plus agréable, à bientôt dans notre hôtel Florence :)

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find the location. Room very small but adequate for one night. Bath towels too small and thin. Pleasant staff, decent breakfast.
Stayed 1 night in Jun 2018
Response from Ibis Cambrai Team on 22 Aug 2018
bonjour nous vous remercions de votre avis et mettons tout en oeuvre pour faciliter votre prochaine venue, toute l'équipe vous remercie de vos agréables commentaires à bientôt dans notre hôtel florence :)

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
Good ibis with decent in-house restaurant
Conveniently located for road access, with plenty of parking, this is a pretty standard ibis (rooms could do with a tiny bit of updating e.g. more plug sockets for example but generally ok). It is worth noting two points: we were in a room upstairs, and there is no lift, so specify a ground floor room if that's a problem. Also, the restaurant was surprisingly good - we had eaten at a really nice Portuguese restaurant just next to the hotel's driveway one night, but decided to try the in-house restaurant for dinner on the second night and were pleasantly surprised by the quality of the food. The staff were helpful and pleasant.
Stayed 2 nights in May 2018

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Pity the restaurant was closed!
Difficult to find, the sign is very small and the hotel is hidden behind another one. Just off the motorway, nothing to see, but ideal for a one-night stopover on a long journey. Staff welcoming, but a big disappointment, the restaurant (advertised as open 7/7) was closed and I only found out when I asked where it was- the chef was absent! So I had to make do with a croque-monsieur at 9 euros,not cheap really. Good breakfast however .
Response from Ibis Cambrai Team on 13 May 2018
Dear Sir or Madam, We thank you for your feedback. We are sorry that your stay wasn't up to your expectations. We take into account your comments to improve our services. We hope to see you again. Best regards, Ibis Cambrai Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was ok, nothing outstanding but perectly adequate

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
clean and tidy with helpful and courteous staff - i wouldn't be afraid to recommend this hotel to anyone
Stayed 6 nights in Jun 2017
Response from Christophe on 16 Jun 2017
Dear Sharon, I am so pleased to read your comment. A helpful and courteous staff is really nice. I hope we'll receive you again for your next trip to Cambrai. Best regards Christophe, manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not be concerned about the external appearance of this building, inside it is first class and the service matches the high expectations we had for this accommodation.
Response from Christophe on 11 May 2017
Dear guest, We appreciate your comment, and we do our best to provide a great service. You have just rewarded all the efforts made by the staff. I hope to see you again next time you come to Cambrai. Best regards Christophe, manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet and great service!
Recently remodeled, very clean, quiet, comfortable (except bathroom is a bit cramped), service is outstanding and continental breakfast is really good. Very convenient to the industrial park and a 5 minute drive to downtown Cambrai.
Response from Christophe on 11 May 2017
Dear Guest, I am so pleased to read "service is outstanding". I will share this with all the staff as a great reward of its efforts. I hope to see you next time you come to Cambrai. Best regards Christophe, manager

8/10 Good

James, Tiverton

Liked: Staff & service
Disliked: Room comfort
Average rooms, a bit cramped but dining room was very good.
Dear James, Thank you for your comment, it will be useful in our quality management. I am happy that your stay was enjoyable. The whole staff is whilling to provide the best service and the best facilities as we can, all the time, for all of our guests. We will be pleased to welcome you again next time you come to Cambrai. Best regards

6/10 Okay

Robert, Southampton

Disliked: Room comfort
Not such a good Ibis.
We stayed here twice within 2 weeks, the first on our way to our holiday then again on our return. I have stayed in many Ibis Hotels and have been very pleased with them but this one is very basic. The room we stayed in on our first night the room had no carpet just a heavy lino, no kettle to make any hot drinks, only one small pre shaped wooden chair and the toilet has to be one of the lowest I have had to sit on and when you have bad knees it does no help. The room we had on our return was better as we did have a carpet and a small settee to sit on. Although the pre booked price was quite cheap and did not include Breakfast which we paid separately and for 2 of us this came to 23 Euros.

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
This Ibis was clean and basic. I would really appreciate tea and coffee making facilities in the rooms. Breakfast was good but a shame that there is no cheaper Express option during the whole breakfast period. Staff were friendly. Restaurant was good.

6/10 Okay

Stephen, UK

Liked: Cleanliness, staff & service, room comfort
Good for travellers passing through.
We were there 2 nights to cycle and watch the Tour, good food, comfortable beds. Enlivened by the Saxo Tinkoff and Movistar teams staying there too!

6/10 Okay

Sandra, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice Hotel with no family rooms.
This Hotel do not have family rooms although I thought I had booked one according to my Expedia confirmation (two adults and two children). Upon arrival the receptionist told me that only one room had been booked for two people. A third bed could be put in the room, but the room wasn't bit enough for two adults and two children. The receptionist was really helpful and apologised for the error and said she would be referring this mistake back to her head office. After speaking to her manager she offered us two rooms next door to each other at a discounted price, although it was still more than my original booking! The rooms would be next to each other but without a connecting door. As it was already late and my children were very tired we agreed, but this was not an ideal arrangement. The rooms were clean and tidy and the beds very comfortable. I wouldn't hesitate to book an IBIS hotel again, but will be double checking next time if they have family rooms before travelling.

8/10 Good

Tricia, Cotswolds Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night stop!
Very convenient stop enroute to the South . Pleasant simple quiet and appropriate.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
not as advertised
it stated mini bar,coffee/tea facilities,safe in room and we had none of these,but only there 1 night so did not complain

6/10 Okay

Burg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non, y a pas de Bornes de recharge !
Rien à redire sur l'hôtel proprement dit. Je ne suis pas content parce que le descriptif Hôtels.com précise qu'il y a des bornes de recharge pour véhicules électriques alors que ce n'est pas le cas. J'ai choisi cet hôtel pour cette seule raison. Il faut vérifier les descriptifs pour ne pas induire en erreur
Stayed 1 night in Feb 2024
Response from florence on 7 Mar 2024
nous sommes désolé que vous ayez eu des informations erronées nous veillerons à la mise à jour des descriptifsflorence ibis cambrai

10/10 Excellent

Jorma

Stayed 1 night in Nov 2023

8/10 Good

Bruce

Stayed 1 night in Oct 2023
Response from florence on 27 Oct 2023
merci d'avoir pris le temps de poster votre feedback au plaisir de vous recevoir de nouveauflorence

6/10 Okay

Jean-Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel dans une zone sans aucun charme. Cloisons très fines, permettant d’entendre tous les bruits. Grooms de porte trop puissants rendant les portes difficiles à ouvrir et très bruyantes lorsqu’elles claquent. Personnel aimable et accueillant, prix élevé vs prestation globale…
Stayed 1 night in Oct 2023
Response from florence on 22 Oct 2023
nous sommes désolé que votre séjour n'ait pas correspondu à vos attentes nous mettons tout en œuvre pour corriger les points négatifsflorence ibis cambrai

2/10 Terrible

Paolo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Cambrai
Hôtel à raser. Ou enlever l enseigne IBIS.
Stayed 1 night in Sep 2023
Response from florence on 22 Oct 2023
nous sommes désolé que votre séjour n'ait pas correspondu à vos attentes, nous aurions aimé avoir plus de détails sur la raison de votre commentaireflorence ibis cambrai

10/10 Excellent

GILLES

Stayed 1 night in Jul 2023
Response from florence on 4 Aug 2023
merci beaucoup ! toute l'équipe se mets en oeuvre pour vous satisfaire au mieux lors de vos séjours :)florence team ibis cambrai

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from florence on 11 Jul 2023
nous vous remercions de votre retour positifau plaisir de vous recevoir à nouveau

10/10 Excellent

Jean-Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable et bien
Voyage pro tout c est bien passé aucun soucis je recommande !
Stayed 5 nights in May 2023
Response from florence on 13 Jun 2023
merci beaucoup pour votre feedback positifa bientôtflorence ibis cambrai team

6/10 Okay

CEDRIC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Presque Parfait Sauf Taille TV et Qualité Matelas.
Je suis déçu de la qualité de la literie. Mon matelas n'était pas droit, la partie de gauche enfoncée. Egalement déçu de la taille du téléviseur; placé au mur, cet écran est si petit qu'il est très désagréable de regarder la télé au lit; j'ai préféré l'éteindre et finalement regarder une serie sur mon téléphone (pour dire). La taille de la salle de bain est également très limite. Decevant pour un hotel de cette gamme, à ce prix là. Côtés positifs : La situation, Le personnel très agréable et la propreté; sur ces points là, il n'y a rien à redire, c'est tout bon.
Stayed 1 night in Feb 2023
Response from fd on 24 Apr 2023
merci pour vos retours nous sommes désolé que votre séjour n'est pas correspondu à vos attentes nous mettons tout en oeuvre pour que vos prochains séjours aient votre entière satisfactionflorence ibis cambrai team

10/10 Excellent

Mickael

Stayed 2 nights in Jan 2023

8/10 Good

Inga-Lill

Stayed 1 night in Jan 2023

8/10 Good

LAURENT

Stayed 3 nights in Nov 2022