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Reviews of Holliday Inn of Folly Beach

2 out of 5
Holliday Inn of Folly Beach
116 West Ashley Ave, Folly Beach, SC

Reviews

5.8
Rating 10 - Excellent. 18 out of 110 reviews" "
Rating 8 - Good. 23 out of 110 reviews" "
Rating 6 - Okay. 22 out of 110 reviews" "
Rating 4 - Poor. 20 out of 110 reviews" "
Rating 2 - Terrible. 27 out of 110 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dominique

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly and helpful staff!
Stayed 2 nights in Oct 2021

4/10 Poor

Phillip

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very overpriced accommodations. Perfect location. Unfortunately, the building itself is in need of repairs very soon. Part of the building above our unit actually fell while we were there. Hopefully the owner can make the needed repairs.
Stayed 2 nights in Aug 2021
Response from Front Desk on 3 Sept 2021
We apologize for the construction mishap. The salt air causes unseen issues with old construction. Our maintenance staff has handled the repairs and the room is fully functional. Hope your visit to Folly was enjoyable despite the construction issues here.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Amazing location. Beach access, walkable to the Main Street. Very old property, clean enough, sheets were scratchy, tons of flies, pool not useable. Great for a few nights to enjoy the beach but that’s it.
Stayed 3 nights in Aug 2021
Response from Front Desk on 3 Sept 2021
We are addressing the concerns you have mentioned. The pool was down for maintenance and we do apologize. It is a DHEC requirement that we do this type of maintenance. We hope you enjoyed your visit to Folly.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great! It was so close to everything. You don’t need to move your car. The room wasn’t fancy, but it was clean and perfect for the beach!
Stayed 2 nights in Jun 2021
Response from Front Desk on 6 Jul 2021
Thank you for taking the time to review or hotel. We are happy to hear that you enjoyed your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Front Desk on 6 Jul 2021
We are sorry to see that you were less than happy with your visit. An anonymous review makes it impossible for us to handle any issues involved. We do hope you enjoyed Folly Beach.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing experience... property was dirty and cheaply renovated... close to beach but overpriced... beds, pillows, towels all cheap, furniture all cheap... shower snd microwave dirty, asked for microwave to be recleaned housekeeping came and still did not clean it well... felt dirty the whole time we stayed... was a relief to go... nor recommended and won’t be back...
Stayed 3 nights in Jun 2021
Response from Front Desk on 7 Jun 2021
The only complaint you came to the office with was the top of the microwave which housekeeping came and took care of. The office is open to midnight and you never voiced any other concerns. Happy travels elsewhere.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Front Desk on 2 Jun 2021
Thank you for your review. We appreciate your business.

6/10 Okay

Verified traveller

Stayed 1 night in May 2021
Response from Front Desk on 2 Jun 2021
We appreciate your review and your visit. Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible, very dusty, old, worn out bedding, bed is 100 year old, hard to get out off. Felt disgusted. 1 good thing was, it was available for last minute booking and just minutes walking ti the beach and free parkinging on site.
Stayed 1 night in Apr 2021
Response from Front Desk on 4 May 2021
We are sorry you found the accommodations in less than ideal conditions. The prior guests had no complaints so we were unaware of any cleaning issues. I an glad however we could accommodate you at he last minute.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old,and bed had sand in it,no top sheet,very creepy and disgusting. Way too expensive we left after looking at the room and stayed somewhere else. We should have read the reviews before booking
Stayed 1 night in May 2021
Response from Front Desk on 4 May 2021
If you did not stay it seems unnecessary to write a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cool, old school beach inn. It’s not modern luxury, but it is clean, charming and cozy. The location is great, 2 blocks from the beach, good restaurants and bars. I would definitely stay there again.
Stayed 1 night in Nov 2020
Response from Front Desk on 4 May 2021
Thank you. We know we are old school Folly and we appreciate our customers who appreciate that. We hope to see you gan.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to everything in Folly Beach. Its older but clean and the housekeeping staff is great.
Stayed 3 nights in Mar 2021
Response from Front Desk on 4 May 2021
Thank you. We hoped you enjoyed your Folly experience as well.

2/10 Terrible

Ian

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Shelly, Fuquay

Liked: Cleanliness, staff & service
VINTAGE property WALKING distance to beach, stores and restaurants. Nice front porch sitting area. New appliances
Stayed 2 nights in Oct 2020
Response from Front Desk on 4 Nov 2020
Thank you for your review and for visiting with us. We hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Front Desk on 4 Nov 2020
Thank you for your review and for staying with us. We hope you will visit again.

2/10 Terrible

Beverly J

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of Crabby Owner!
I talked to the owner twice-once before the trip to ensure things were lined up and once on check in. The first time he was very crabby until I reminded him I was just trying be nice and he apologized and stated that it was him, not anything I said. When I checked in he was crabby again, which put a damper on my trip. The room was fine and clean, the rest of the people there were nice, but that did not make up for the Owner’s behavior. The room was very costly so I certainly did not expect such treatment. Spend your money elsewhere- I will on my next trip.
Stayed 2 nights in Aug 2020
Response from Front Desk on 28 Aug 2020
I do apologize for the greeting you received. It is certainly not indictive of our professional staff. It turns out our staff member was not feeling well and had to rest. Unfortunately the front desk staff was out during this time and we can only offer our most sincere apologies to you for such conduct. Sincerely, Donna Williams Front Desk Management.

6/10 Okay

Nat, Charlotte, NC

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel location is very close to the shops, restaurants, beach (5 min. walking distance) which was super convenient. There was a decent size swimming pool as well. The hotel itself is old - our room was tiny, located on the first floor under the staircase, so felt like it was in the basement with an old window air conditioner that was very loud and blew cold air straight to the bed. The room was clean, though. So, overall we paid for for the location of the place, not so much for the room itself.
Stayed 2 nights in Aug 2020
Response from Donna Williams on 28 Aug 2020
Yes, we are one of few Folly Beach relics, as we have been here quite a while. We are in walking distance and have found that customers like that they can enter and exit their rooms without having to greet staff each time. Please note, our website shows some of the upgraded rooms that you may have found to be more up to date. We hope the location and the freedom you have to come and go undisturbed will bring you back and try out another room that meets your expectations. Best wishes from the Holliday Inn

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great Location and Acceptable
The staff was not welcoming, the room smelled funny, and the pool was green. But this place is acceptable and very convenient so I would stay there again.
Stayed 2 nights in Jul 2020
Response from Front Desk on 7 Aug 2020
Thank you for your review. The weather had an affect on the pool water and though it was safe to swim it appeared unattractive. Our pool man was out sick. We are happy to hear yo will return and guarantee you better service.

2/10 Terrible

Christie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Front Desk on 7 Aug 2020
Thank you for your review.

4/10 Poor

michael

Disliked: Staff & service
Close but oricey
Location was the best part but was way overpriced for the condition of the room
Stayed 2 nights in Jun 2020
Response from Front Desk on 15 Jul 2020
We appreciate your business.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Front Desk on 5 Jun 2020
Thank you for your review. We hope you enjoyed your stay and will visit again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos showed a clean modern room and instead our room was old outdated unclean and had a doorknob missing connecting our room to another room and had tissue paper in the hole to prevent peeping. Gross and inexcusable
Stayed 2 nights in Feb 2020
Response from Front Desk on 18 Mar 2020
We do not have any rooms missing door knobs that connect to adjoining rooms.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from DW on 21 Feb 2020
Thank you for your review. We appreciate your business and hope you come bac again.

8/10 Good

Trent, Summerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this property. Very close to beach and bars. Room was small, but was just fine since we spent most of our time out doing things. Staff was very friendly.
Stayed 2 nights in Feb 2020
Response from Donna W - Front Desk on 18 Feb 2020
We are happy that you enjoyed your stay with us. We appreciate your visit and your taking the time to leave a review. We hope you will visit with us here on Folly again in the future.

10/10 Excellent

Mary L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
We had a great time. The hotel was downtown, walking distance ti everything.
Stayed 1 night in Dec 2019
Response from Front Desk - Reservations on 6 Jan 2020
We are happy to read that you enjoyed your stay. Thank you for your review Mary. We hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stay here frequently. Basic joint but on Folly. I will cont to stay here!
Stayed 1 night in Nov 2019
Response from Front Desk on 18 Nov 2019
Thank you for your feedback. We appreciate your business. See you next time.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Matchbox is larger-Room picture misleading
Stayed 2 nights in Nov 2019
Response from Front Desk on 14 Nov 2019
We appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed in this hotel, my daughter was scared as well. The pictures did not represent the room, I was very disappointed.
Stayed 2 nights in Nov 2019
Response from Front Office on 8 Nov 2019
Thank you for your feedback.

4/10 Poor

Richard

Disliked: Property conditions & facilities, room comfort
Old and in need of refreshing. Very overpriced for the quality of the room. Paying for the basic location.
Stayed 2 nights in Oct 2019
Response from Front Desk on 28 Oct 2019
Thank you for your feedback. We appreciate your business and your input.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Front Desk on 14 Oct 2019
Thank you for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Timmoth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly hotel, has everything you need
The place is great, walking distance to everything you want to get to, beach across the street, restaurants and bars. Check in was easy, staff was friendly. We will definitely be returning
Stayed 2 nights in Sep 2019
Response from Front Desk - Reservations on 2 Oct 2019
Thank you for your feedback. We are delighted that you enjoyed your stay with us and your visit to Folly Beach. We look forward to seeing you again!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Front Desk Manager on 24 Sept 2019
Thank you for your feedback Terry. We appreciate your business and hope you enjoyed your visit to Folly Beach.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Close to beach pathways and all the attractions but the “Starscape” room’s full sized sofa bed was in broken condition which caused poor sleep, A small cot was squeezed in but the sofa never able to fold back to normal.
Stayed 2 nights in Sep 2019
Response from Front Desk on 24 Sept 2019
We do apologize that the sofa bed was malfunctioning. We will be replacing it, so we appreciate the feedback. We hope you enjoyed your stay and your visit to Folly Beach.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Front Desk Reservations on 19 Sept 2019
Thank you for your feedback. We appreciate your business.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Go elsewhere
Upon check-in the man that I assume owns the place was surly, certainly unhappy to be there and snarky. Very rude. The room was booked through Hotels.com and he let us know how displeased he was that the room was booked through a third party. Throughout the short check in process he made snotty comments and honestly acted like we were bothering him. After that fun-fest we went to our room to find the ac off (heat index of about 100° )..nice. The bathroom was not clean, the light switches were very dirty. The mattress must have washed up on the beach, they found it and put it in the room. Days after Hurricane Dorian passed through, the windows were still boarded up. The positive: quick public beach access path.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Front Desk on 6 Sept 2019
Thank you for your feedback.

2/10 Terrible

Elizabeth Cole

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Reservations on 27 Aug 2019
Thank you for your feedback. We appreciate your business.

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from Front Desk on 23 Aug 2019
Thank you for staying with us.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location to the beach and restaurants. Beach access right across the street, so not a far walk at all! The staff was very friendly and helpful. The man who checked us in was knowledgeable about the area and events, even told us about the upcoming meteor shower that night! Room was small, but that was expected, it worked okay for my boyfriend and me. It was clean which was most important. Bed was comfortable. There is an ice machine, but it stopped worked by our third day, so hopefully that gets fixed soon! Room had a fridge and microwave. Overall we would stay here again!
Stayed 3 nights in Jul 2019
Response from Front Desk on 11 Aug 2019
Thank you Brittany, we are happy that you enjoyed your stay. I am pleased to report that the ice machine has been repaired. We hope to see you again in the future.

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities
Not worth it
Worst condition hotel I've ever stayed in. I need to be more careful when booking via an app. I paid over $230 for this? Junk man
Stayed 1 night in Jun 2019
Response from Front desk on 12 Jul 2019
We are sorry that you were not happy with our facility. The Holliday Inn has been a part of Folly Beach for over fifty years and our rustic appearance appeals to some more than others. We provide current pictures of our rooms to our third party booking sites so that no customer is confused on the age or appearance of our hotel. Though it seems it was not to your liking, we do have many guests who enjoy the old Folly experience. Better luck next time on your vacation choice.

8/10 Good

carlos, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Folly Beach Jaunt...
It's very convenient to the beach (One block); clean and comfortable.
Stayed 2 nights in May 2019
Response from Front Desk on 3 Jun 2019
Thank you for staying with us, we appreciate your business and hope you will visit us again.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2019
Response from Front Desk on 3 Jun 2019
We appreciate your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Donna Front Desk Manager on 29 May 2019
Thank you for taking the time to leave a review. We appreciate your business and hope that we were able to be a pleasant memory of your trip to Folly Beach.

8/10 Good

Angelo

Liked: Cleanliness, room comfort
Two night getaway. Clean and comfortable. Good location
Stayed 2 nights in May 2019
Response from Front Desk on 22 May 2019
Thank you Angelo. We are pleased to see that you enjoyed your stay. We do hope you will visit us again in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was Horrible no Box Springs or Foundation Mattress on Floor
Stayed 3 nights in Apr 2019
Response from Front Desk on 1 May 2019
We do not have any rooms that have mattresses on the floor that is absurd. Thank you.

4/10 Poor

RodG, Tacoma, WA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Message to Management: Get rid of that ridiculous monstrosity of a bed frame and put in a standard king box spring and mattress on wheels and call it good. It appears that its an old waterbed mattress frame that’s too low to the floor so you can’t sit comfortably on it. The pivot point for getting out of the bed is right at the joint under the knee and the wood beam hurts when you put all of your weight on it to get out of the bed, and age and physical condition has nothing to do with it. The furniture is too big, there’s no walk around room. Hang the TV on the wall, put the fridge over in the corner where the safe is (ditch the safe and microwave) and put a narrow wall table under the TV. Ventilation in the room is poor and I could only get one window partially opened and there was no screen, so the bugs can get in? I wouldn’t have made such a big deal but this was advertised as the best room. Having said that, it’s a good location, free parking out front, the staff was friendly and the room was clean, but very uncomfortable. Management needs a new pair of eyes to take a look at their place. The rule I used when I worked for myself was: The first-time customer pays for the overhead; the return customer is all free and clear, that’s what goes in the pocket. Unfortunately I won’t be returning.
Stayed 2 nights in Apr 2019
Response from Donna Front Desk on 1 May 2019
We truly appreciate your feedback and we will be looking at options to upgrade the room. Expedia must have advertised it as the best room as we promote our rooms the same way. I hope that you at least enjoyed your visit to Folly and if you check the pictures out , you can clearly see we have other more spacious rooms. We regret that the bedding did not work out for you, but we actually have customers that adore it. I wish you wouldn't let the bed cause you to not return as we want our customers to have an enjoyable stay with us. Unfortunately we were at capacity during your stay or we would have relocated you to a different room. Everyone enjoys different bedding, some like a firm mattress and others prefer something softer. I apologize that your room choice did not meet your standards in bedding, but again I do hope you enjoyed visiting Folly Beach Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Spacious room, clean. Will stay again!
Stayed 1 night in Mar 2019
Response from Front Desk on 1 Apr 2019
Thank you for taking the time to leave a review. We greatly appreciate your business.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Front Desk on 29 Apr 2019
We appreciate your business and do wish you would have contacted the office with any grievances, as we would do all that we could to accommodate your needs.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This adorable beach motel is super clean and very convenient to everything.
Stayed 2 nights in Feb 2019
Response from Front Desk on 25 Feb 2019
Thank you for taking the time to write a review. We appreciate your business and are happy that you enjoyed your stay.