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Reviews of Motel 6 Florence, SC

2 out of 5
Motel 6 Florence, SC
2004 W Lucas St, Florence, SC

Reviews

6.0
Rating 10 - Excellent. 73 out of 356 reviews" "
Rating 8 - Good. 77 out of 356 reviews" "
Rating 6 - Okay. 65 out of 356 reviews" "
Rating 4 - Poor. 58 out of 356 reviews" "
Rating 2 - Terrible. 83 out of 356 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Adel

Disliked: Cleanliness, property conditions & facilities
The rooms itself were pretty decent but the floors in my room look like they haven't been mopped in quite a while. Bed was decent. Bathroom was decent. But those floors were in pretty bad condition. I walked around in my white socks after taking off my shoes cause my feet hurt and within seconds/Steps my socks were filthy.
Stayed 1 night in Apr 2024

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful serene atmosphere. Watch out for the salamanders, they are plentiful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Nancy

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The staff did not clean my room like it was supposed to be and the GM Pevelle did not met my expectations he was rude wen I spoke to him bout the issue and stated that they can watch my room and I told him that it was complete back and forth then he got upset and told me to leave he don’t need my business!! I stayed here faithful for him to do that he done lost a good customer.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi NancyAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Christine,Thank you for the excellent rating!Lilith#Team6

10/10 Excellent

Melvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was nicer then what I expected
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Ebony

Liked: Cleanliness, staff & service, amenities
I liked that this place still has smoking available. Was able to allow one member of the party to smoke happily and be amongst as well.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy on & off I-95. Staff very friendly and professional. Loved the large tv & channel selections available.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Quavon

Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Staff & service
Disliked: Cleanliness
Decent for one night
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Gerrisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Gerrisse,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Wenkai

Stayed 1 night in Mar 2024

4/10 Poor

vernetta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1st of all I asked for kings size room also it wasn't no tub just a shower I have broken bones so I like to soak but also it has penalty of roaches in my room the floor my microwave
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Vernetta,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything had a film on it. There was a cockroach and there were sketchy people hanging around the stairwell. Room smelled disgusting of second hand, old smoke!!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi JacquelineThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

Dawn

Stayed 1 night in Mar 2024

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
1. I paid $6 more for the second night than the first. 2. Told me to get my receipt from Expedia rather than the motel. 3. The nonsmoking room had a strong tobacco oder.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Clinton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Looked at, though they was doing remodeling the door had problems, locking it was roaches in the room
Stayed 2 nights in Feb 2024

2/10 Terrible

Shakayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Shakayla,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

robin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's nothing like the pictures they show for the rooms got a bed tv and two plastic chairs bathroom you could not use shower the sink dose not drain.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Bruce

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The hotel is a great value for the money. My wife and I stayed there with two dogs and there are no extra pet fees. The room had been newly renovated, and everything worked and looked really well except the bathtub. The tub was old and had been repainted. The paint was peeling off and there were cigarette burns along the edge of the tub. The outside of the property definitely could use a major cleaner and I’m hoping that it will be in the renovation plan currently underway. Would I stay there again? Sure I would, knowing exactly what I’m getting for the $54 that it cost.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Wayne

Disliked: Property conditions & facilities
I didn't feel particularly safe. Many undesirable characters stay at the motel. Looks like it's becoming more and more like a welfare motel from the past when I stayed there. I was afraid my car would get broken into and my belongings robbed. I'm a snowbird from NJ traveling with a cat from NJ on my way to Florida for the winter. I chose Motel 6 because of their pet policy. I always stay there because it's my halfway point. May have to rethink for next year.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Delonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room in a quiet and convenient location. Staff were all very friendly and professional.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 3 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Dollie

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgia

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Parts of the ceiling were falling because of water damage from above. The lid to the toilet came off. The bathroom tub had burn marks on the edge. Were something hot had been left.
Stayed 2 nights in Dec 2023

10/10 Excellent

Delonte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

8/10 Good

Nitzan

Liked: Staff & service
Disliked: Cleanliness, amenities
I think there were lice in the bed but I only paid 50 for it so
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

6/10 Okay

Clare

Disliked: Cleanliness
A man was given my same room key and tried to enter my room at 1:45AM. Be sure you have the chain lock flipped over! There was no malice on the man’s part - it was hotel error. The
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very conferable,the bathroom was big and the room was very clean
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Kim Edward

Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and great people
Stayed 1 night in Nov 2023

10/10 Excellent

Jane M

Stayed 1 night in Nov 2023

10/10 Excellent

Akeem

Stayed 1 night in Nov 2023

8/10 Good

Delia

Stayed 1 night in Oct 2023

2/10 Terrible

Ronald

Disliked: Staff & service, property conditions & facilities
Where do I start. No wifi in our room No Kleenex in our room Television control impossible to understand, no news or local stations No breakfast according to paper pasted on the door to the breakfast area Unable to transfer incoming calls to the room The only thing very good was the high toilet in the bathroom that had had the floor and toilet recently done. This is a no go motel!
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Ronald,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some people should not reproduce
It was fine, it’s a motel 6. Room was adequately clean. Smelled like a giant cigarette as usual but clean. The woman next door (room 110 I believe) sadly was not a good mother. Her kids were crying and all I could hear from 6 pm to 11 pm was crying and her screaming and cursing at them. 😭 The poor kids. Obviously this was not the motel’s fault but I was close to asking for another room…I do know how annoying that is for them though.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

SHIMARAH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been in 1*5 for the last week ! The staff are SO friendly I enjoy spending my money here and the restaurant next door tops it off ! Also I enjoy the smart TV in the rooms cause we love YouTube and Netflix 😊 I do approve and suggest them as a stay !
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Shimarah,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Cicila

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights stay!
The hotel room was clean, beds were decent, tv channels were great. One of the better hotel rooms that we’ve had! Staff was great too!
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Cicila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room I was in was very clean . Also quiet . Staff was polite except when I first checked in the front desk female was a lil rude.. also the main lock on my room door wasn't working
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 8 Aug 2023
Hi Cicila,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Stayed 2 nights in Jun 2023

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disatisfied Room
Lock on the door was unsafe...room was not clean...room smelled of smoke...neighbors were very noisey!!
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Steven,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Brian

Stayed 6 nights in Jun 2023