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Reviews of Quality Inn

2.5 out of 5
Quality Inn
903 S 5th Street, Hartsville, SC

Reviews

6.2
Rating 10 - Excellent. 38 out of 219 reviews" "
Rating 8 - Good. 55 out of 219 reviews" "
Rating 6 - Okay. 45 out of 219 reviews" "
Rating 4 - Poor. 38 out of 219 reviews" "
Rating 2 - Terrible. 43 out of 219 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kelvin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in after the first night we realized there were roaches crawling on the ceiling, we didn’t sleep the whole night the next morning roaches were crawling all over the walls, the worst hotel stay we have ever had
Stayed 2 nights in Mar 2024

8/10 Good

Everlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique
Stayed 1 night in Mar 2024

6/10 Okay

Ericka

Travelled with family
Liked: Staff & service
It was ok for the price
Stayed 1 night in Feb 2024

2/10 Terrible

Scharlie

Disliked: Cleanliness, property conditions & facilities
Bugs in room. Furniture in poor condition. Overall very bad room
Stayed 1 night in Feb 2024

2/10 Terrible

Bonnie, Hartsville

It is unsafe.
Stayed 2 nights in Jan 2024

4/10 Poor

Charlina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. I had to clean the toilet. I sat down to eat and roaches started coming out the woodwork. Baseboards was filthy. There was trash in a corner. It was pitiful. If it wasn’t due to the fact I’d loose money by canceling and booking somewhere else. I’m so disappointed and dissatisfied. This was not quality at Quality Inn. I have photos but I guess on here you can’t submit photos.
Stayed 2 nights in Dec 2023

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one home
I was not able to check into the motel. No one was home, literally, arrived at the motel at 9:56 only to find the office door locked. A sign was posted that they were only accepting people with reservations and to come to room 111. I went to room 111 and no one was in the room. I then called the Quality inn number and no one answered. I did reach and answering machine and left word about my problem. I waited outside for over an hour. In the meantime I tried to get Hotels.com on the phone line. I couldn’t get a human to talk to. I was having trouble with my reservation number being accepted and after 45 minutes I gave up. I then called my credit card company to stop payment. It hadn’t hit the card so I was stymied yet again. Now, I had wasted almost two hours with trying to check in . I gave up and stayed in a flea bag motel down the street
Stayed 1 night in Dec 2023

8/10 Good

Bradley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great. There appeared to be a lot of extended-stay residents. Sidewalks were dirty. The dumpster was overflowing. There were rusty fixtures inside the room. The bedspread did not look clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
BOOKED ROOM BECAUSE THEY HAD BREAKFAST. NO BREAKFAST. $35 FOR BREAKFAST AT SHONEYS. REFUND WOULD BE NICE.
Stayed 1 night in Nov 2023

6/10 Okay

Joyce

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The staff was fine Whoever Owen’s this property needs to go on a cleaning spree, paint, mow, pick up all the trash, get rid of the roaches. Glad we only spent one night.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Not clean at all. No one in the office to report the bed bug situation to. I’ve dealt with out-dated, basic, musty, sketchy, but NEVER experienced filthy. I can handle just about anything, but not filth.
Stayed 1 night in Oct 2023

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities
Met minimum requirement
The good: bed was comfortable, shower with hot water, a/c / heat worked, as well as frig. The bad: took 30 minutes to check in, security lock on door was broken, remote for tv was busted, shower had rusty remains of where handicap bar was broken off, light was broken and wire on it looked it had been chewed on, hole in bathroom where door handle had busted it out when opened too hard at some point. I slept, I showered so it met basic needs
Stayed 2 nights in Oct 2023

2/10 Terrible

Bonita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was infested with bedbugs. When I got up the next morning, I was coverit was infested with bedbugs. When I got up the next morning, I was covered from here to Tow.

2/10 Terrible

Bonita

Disliked: Cleanliness, amenities, property conditions & facilities
My body is in so much pain from itching and irritation from bites from a dog. The bites swell me up. It is horrible. I want a full refund and I am so serious. I would never stay there again stay away.
Stayed 1 night in Oct 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
It was good it was also in a good location to where I was going didn't have to drive too far to the stores or restaurants
Stayed 2 nights in Sep 2023

2/10 Terrible

jody

Disliked: Cleanliness, property conditions & facilities
Roach infestation.

2/10 Terrible

Billie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a waste of our money and the horrible part is we booked online in advance like a month for a King Suite.as when we got there our roon was not even available. They gave us a standard room. If we turned over we would have both been in the floor. The bed was small for us and we are a nice size couple. The bath light didn't work. E had to use our cellphone as a light to try and take a shower. Thanks God we brought our own cleaning supplies, so we had to clean the bathroom before we did anything, the toilet seat was broke, they have roaches on the wall. The landscaping is horrible. They staff doesn't look professional at all. The pool needed cleaning and sanitized and wasn't working and out of service there. They have broken pieces of rocks everywhere and scared we was gonna bust our tires. They did not try to offer any kind of refund or even partial. I will never tell anyone to stay there. Thier rates are 151 a night for a nasty room and I would not give it 1 star. They need to tear down and rebuild. I was very disappointed especially driving 3 hours and we had to go buy out own wash cloths and towels as well. I didn t feel safe using the old ones in the room. If we wasn't so tired after going to the race that night. We would have drove back 3 hours and sleep better in our own home. And kep out money and used it a way better place or some shopping. Our weekend was not go well because of the horrible service at this hotel.
Stayed 1 night in Sep 2023

6/10 Okay

Sharon

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
No Frills, but Sufficient
Very basic, no-frills hotel that offered a relatively clean place to sleep.
Stayed 1 night in Aug 2023

2/10 Terrible

Darla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel HAS ROACHES! There were roaches crawling on the wall of the room, across the floor and out of the tub faucet! The coffee pot provided in the room had MOLDY coffee pods in it, and management states there is No Housekeeping provided! This hotel is NOT what is advertised on the Expedia site! There is no free breakfast, not even coffee! There is no pool! There is no water park! The water park mentioned is not attached to the property, it is a 10 min drive away, it is not affiliated with the hotel in any way, and the (surcharge) mentioned is FULL admission, with not even a discount. There should be no mention of this water park in this advertisement except to be listed as "things to do" This is NOT a "hotel with water park"
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The first room we were assigned was a disaster. We walked in and the bed was stripped with the dirty linens lying in the armchair and it reeked of cigarette smoke. The front desk attendant was very nice and got us changed to a different room. He even went with us and checked the room prior to us going in. The outside of the hotel was in a bit of disarray - not at all like the pictures that were on the site. There was trash piled around the back and the pool looked like a science experiment. The inside of our room was decent, exactly what we would expect for a hotel rated like this one. Not a bad place but definitely needs some updating, inside and out.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeremy

Stayed 3 nights in Aug 2023

10/10 Excellent

Wiliams

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Aug 2023

6/10 Okay

Anna

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Phlecia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Charlotte

Liked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Keanna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it here
Stayed 2 nights in Jun 2023

8/10 Good

Keanna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Phillip

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management
Dirt accumulated around intake of air conditioner, safely bar in shower ripped off with two holes left in shower wall, desk but no chair (broken desk chair laying under steps to second floor) the soap the size of my thumb, toilet paper holder broken, and when we went to breakfast around 8:00 AM it was closed and the shift manager said there was nothing left and the excuse was someone wiped them out. The hotel was not even 1/4 occupancy if that so I doubt that they were overwhelmed with customers.
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
I apologize for the multiple issues you encountered during your stay. We deeply regret the lack of cleanliness around the air conditioner, the safety bar in the shower being ripped off, the absence of a chair at the desk, the inadequate soap size, the broken toilet paper holder, and the closed breakfast service. Your feedback is crucial, and we appreciate you bringing these matters to our attention. Rest assured, we take these concerns seriously, and immediate action will be taken. Our housekeeping team will thoroughly clean the air conditioner intake, and our maintenance team will repair the shower wall. We will also ensure that all rooms are equipped with proper furniture and amenities and that our breakfast service is well-stocked and available during appropriate hours. Once again, we apologize for the inconvenience you experienced. We value your patronage and hope to have the opportunity to provide you with an improved experience during any future stays.

2/10 Terrible

Darlene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Floor was dirty. Sink was clogged. Sheets were almost too small for the bed. Poor quality
Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Dear guest, Thank you for bringing your recent experience to my attention. I apologize for the cleanliness issues with the floor, the clogged sink, and the poor quality of the sheets. We strive to provide a clean, comfortable, and pleasant environment for our guests, and I regret that we fell short of your expectations in these areas. I will immediately address these concerns with our housekeeping team to ensure that our cleaning standards are upheld and that all areas, including the floors, receive proper attention. Your feedback is invaluable to us, and it helps us identify areas for improvement. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a much-improved experience during any future visits. Thank you for choosing our hotel, and please do not hesitate to reach out to me directly if there is anything else I can assist you with.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
NO, THANKS!
At first we stayed at room 222, the AC was not working after 15 minutes. And then got moved to another room which we thought will be better until we found cockroach and the floor was so dirty and sticky. I understand the room rate was high due to the NASCAR, but to make sure the room is ready in term of cleanliness is a MUST. By the way we stayed with 2 years old baby. We are not happy at all! Plus there is no breakfast as mentioned and also no info about pool closure. Overall.. NO, THANKS! For staying here ever again
Stayed 1 night in May 2023

2/10 Terrible

Mitchel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was basically a waffle and a bottle of water, thats it, supposed to be eggs biscuits and gravy, juices, ceral and milk, fruit, and it had nothing! Coffee had grounds all in it, no sugar for coffee, terrible overall stay
Stayed 1 night in May 2023

2/10 Terrible

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t requmind
Stayed 1 night in Apr 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedbugs picture
We had bedbugs in the first room we stayed which was room 215. I went and spoke to front desk and they moved us to room 226. We wound up leaving a day early due to the conditions of our rooms. We were highly disappointed and disgusted.
Stayed 3 nights in Apr 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the pictures are nothing like what’s posted. The pool was green and dirty and not filled up. The property was dirty and people living there appeared to be drug attics. People were walking around all over the property. I was supposed to stay a week for a baseball tournament but didn’t stay one night, I cancelled and was still charged for one night.
Stayed 4 nights in Apr 2023

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not the worst but no where near the best. You get what u pay for
Stayed 2 nights in Mar 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness
Front desk person was very friendly and helpful
Stayed 1 night in Mar 2023

2/10 Terrible

Wendy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The trouble was evident at check-in! One man was eating looking scrubby and the young lady was sneezing and wiping her nose with her hand! All while checking us in and trying to hand me something to sign! Add to that the fact that the guy went to “check the room” and when we got there it looked like a room that hadn’t been used, we discovered the toilet didn’t work when we returned from the hospital later that night, there was never any working phones in any room, when we called to report it we couldn’t, had to use our mobile. Eventually a young clerk came down ~11:30 at night to plunge the toilet which did not work! ALSO,when he took the lid off the back of the toilet there was so much MOLD, he couldn’t even scrub it off. I have come to the conclusion the first clerk, TIM, new that room was not rentable! It wasn’t cleaned and smelled of stale smoke. Then the clerk found a room for us where at least the toilet worked The room was not what I reserved: it had only one small king bed, I reserved two queens! So we had to get dressed, repack and change rooms. I want to point out that the one and only reason we had to come to Hartsville was because my sister had to have sudden major surgery and was being released that day. Since she is 83yrs and lives alone we didn’t have the option of searching and moving again.
Stayed 4 nights in Mar 2023

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE, OLDER NO FRILLS HOTEL THAT IS WELL KEPT
This is an older, no frills hotel, but it was very clean and the employees were friendly. No issues other than the continental breakfast closed a little earlier than most hotels.
Stayed 1 night in Feb 2023

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs new Management
Stayed 1 night in Feb 2023

4/10 Poor

Douglas

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2023

8/10 Good

Rudy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bath and heat.
Stayed 1 night in Jan 2023

4/10 Poor

ted

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in mid afternoon, the room was not cleaned, beds not made, drink cups on counter. Was given another room, which appeared to be cleaned. I spilled some water on the floor and wiped up with hand towel. The towel turned out black. Very disappointed with my stay.
Stayed 2 nights in Nov 2022

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, staff & service
Rooms were dirty and floors sticky not clean. No toilet paper sent to 2 different rooms before finding one and same happened to my family members. Wouldn’t stay there again