The trouble was evident at check-in! One man was eating looking scrubby and the young lady was sneezing and wiping her nose with her hand! All while checking us in and trying to hand me something to sign! Add to that the fact that the guy went to “check the room” and when we got there it looked like a room that hadn’t been used, we discovered the toilet didn’t work when we returned from the hospital later that night, there was never any working phones in any room, when we called to report it we couldn’t, had to use our mobile. Eventually a young clerk came down ~11:30 at night to plunge the toilet which did not work! ALSO,when he took the lid off the back of the toilet there was so much MOLD, he couldn’t even scrub it off. I have come to the conclusion the first clerk, TIM, new that room was not rentable! It wasn’t cleaned and smelled of stale smoke. Then the clerk found a room for us where at least the toilet worked The room was not what I reserved: it had only one small king bed, I reserved two queens! So we had to get dressed, repack and change rooms. I want to point out that the one and only reason we had to come to Hartsville was because my sister had to have sudden major surgery and was being released that day. Since she is 83yrs and lives alone we didn’t have the option of searching and moving again.