Lobby
Check availability

Reviews of Hotel Rosso 23

4 out of 5
Hotel Rosso 23
Piazza Santa Maria Novella 21, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 910 reviews" "
Rating 8 - Good. 332 out of 910 reviews" "
Rating 6 - Okay. 105 out of 910 reviews" "
Rating 4 - Poor. 26 out of 910 reviews" "
Rating 2 - Terrible. 15 out of 910 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of room was excellent. Staff were very helpful, friendly. Would definitely stay here again.
Stayed 3 nights in May 2024

8/10 Good

Milena, Santa Barbara

Travelled with group
Liked: Property conditions & facilities
This hotel is nice.the only thing I have a complaint was the noise bar underneath the hotel that kept loud noise until late night. But excellent location to everything. Breakfast was great. Bathroom needs some upgrades but clean.
Stayed 2 nights in May 2024

10/10 Excellent

Mel

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent location, close to atrtractions and restaurants. Staff were friendly, helpful and happy to answer questions. Room was large with lots of space to unpack.
Stayed 4 nights in May 2024

10/10 Excellent

Tracey Reay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had an amazing position directly next to Santa Novella Maria, which was so lovely. (You must visit). The reception staff were wonderfully helpful and the breakfast was excellent. Their morning cappuccino was particularly enjoyable (no extra charge) and they even had almond milk. If you need gluten free products, just ask and they bring a little basket with a selection. The room had everything we needed and was super spacious. Water is replaced daily in the room. And the towels were super fluffy. They even had dressing gowns and slippers. Room service was excellent. Take ear plugs for a restful night, as the hotel is above restaurants and the busy square, with the occasional ambulance siren too. There is a super quirky lounge area, with a Bar from 5.30pm. You’re also right in the hub of things, with restaurants close by and a couple of minutes to the tram. This hotel is in close walking distance to the river and all of the main sights. Highly recommended. We struggled to find the hotel as they don’t have a large sign outside. So if you come into the square, with the Novella Maria church on your right, the restaurants on your left. The hotel is also on the left, with the entrance between the restaurants. Look for a number 21 and you’ll see the stone steps inside a doorway and a standing sign “Hotel Garibaldi Blue Rosso 23” Enjoy the street music and the lovely sunset too.
Stayed 4 nights in May 2024

10/10 Excellent

Jean Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently placed , near the tram stop from the airport, overlooking the Piazza and about 10-15 minutes walk from all the main attractions, yet very quiet. The city view room was worth the extra.
Stayed 3 nights in May 2024

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, especially for the price. Staff could not do enough for us. Very helpful with directions and getting s taxi's we could trust. Room was very clean. Bed was comfortable and clean. A/C worked. Staff respected the "Do Not Disturb" sign.
Stayed 3 nights in Apr 2024

10/10 Excellent

Arsenio

Travelled with family
Nice staff and room, breakfast is very good. Quite place near to train station.
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good hotel. However, the bathroom set up was terrible. Shower is in the middle with a curtain around it so every time you use it, water goes all over the floor, it really creates an unnecessary mess other than that the entire hotel and staff and breakfast were all very excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
This place is in the heart of the action. We had a view of the piazza and the cathedral. It was walking distance from everything we wanted to do. I would definitely recommend it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Rosso 23 is in an excellent location, very close to the main train station (the Santa Maria Novella Station). I was traveling by myself and chose this hotel for its location and its high rating. It was easy for me to walk to many local tourist destinations; most are within 15 minutes of walking. My room was quite small -- it fit a full size bed and one night stand with some room at the foot of the bed to accommodate the entry door and the built in closet. The bathroom and its shower are also very small, but maybe it's because I'm used to larger bathrooms in American hotels. I didn't mind the small room and bathroom, but I couldn't imagine staying with another person in this room. The breakfast is excellent...the food is varied and delicious; I enjoyed the fresh fruit, yogurt, deli meats/cheeses, pastries, juices, scrambled eggs, sausage, and a decaf latte each morning, which was a huge time saver. I also saved money since I didn't have to buy breakfast each morning. I highly recommend this hotel and would stay here again should I return to Florence.
Stayed 7 nights in Mar 2024

4/10 Poor

Victor, Springfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers are way too small. Room was really dimly lit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer Elizabeta, Ardmore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel in a prime location. We were only steps away from the train station and all the best sites including the Duomo, Museo Academia, the leather market, Ponte Vecchio and more. The building was stunning with a grand lobby and stunning rooms. The staff was wonderful, friendly and extremely accommodating and helpful. We had an amazing time and wont stay anywhere else whenever we go to Florence from now on.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and near to train station. Very friendly and helpful staff.
Stayed 2 nights in Mar 2024

8/10 Good

James, Bensalem

Stayed 5 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Staff was wonderful, breakfast was amazing. Shopping, Restaurants everything was walkable. So convenient
Stayed 4 nights in Mar 2024

10/10 Excellent

Ramon, La Puente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall property. The only thing I would didn’t like was the size of the shower. It was so small. Perhaps 3 feet by 3 ft.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice/ clean property less than 5 minutes of the train station and extremely close to most touristic attractions as well. There are lots of dining and shopping areas around the hotel. I’d definitely stay there again and highlight recommend it to others.
Stayed 4 nights in Feb 2024

10/10 Excellent

tonylita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jaeyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sound proof and tiny room with tiny shower but I loved the location and breakfast. Staff were kind and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff at a wonderful hotel. Very convenient to train station and rest of city.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Jan 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely courteous and helpful with suggestions and assistance. The room was very clean. The location is wonderful-a quick walk from the train station and easy walking anywhere else in Florence.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023

10/10 Excellent

Conny Mikael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great location. Close to everything. This should be a 5 star hotel with the staff service and the cleanliness of the entire hotel. The only thing I can complain about is the shower that was very tiny and right next to the toilet so when you showered everything got wet. The staff were wonderful in all areas and the breakfast was outstanding. Loved this hotel. Will definitely stay here again. Outstanding customer service ❤️
Stayed 5 nights in Dec 2023

10/10 Excellent

Norihito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly staffs.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay at Hotel Rosso 23 and I would definitely return again, location perfect and staff where very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great property! The check in process was smooth, the staff was real nice - offered to get our luggage up for us. The complimentary breakfast was satisfying with a pretty generous spread. The rooms were spacious, high ceilings and interesting interior decor. The bed/bedding was comfortable and cozy. The water pressure in the showers was awesome! All in all, I definitely recommend.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mary Alyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Florence
absolutely the right choice while staying in Florence. The staff is amazing, helpful friendly. The hotel is clean and so convenient to everything. Please give them a try.
Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great service. Shout out to Mateo from the Bar
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is literally a hop skip & jump from the train station, sights, restaurants right out the door as it's on the Piazza. Beautiful lobby and shared sitting area that we spent time in as our room was quite small but had everything you need for your stay. And surprisingly very quiet!
Stayed 2 nights in Nov 2023

10/10 Excellent

Francisco

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located on a prine area
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything. Staff very helpful. Beautiful lobby and rooms. Very nice breakfast as well!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Love Italy!
The front desk service was excellent, breakfast was delicious, the room was impeccable, and the location -- near Santa Maria Novella and eight minutes on foot from the Duomo -- was terrific. My only recommendations are to increase the light in the lobby and rooms and remove the superhero statues.
Stayed 10 nights in Oct 2023

6/10 Okay

Robert, TRANMERE

Travelled with partner
Very small room Carpark availability = €48 Good breakfast included. Location on S.Maria Novella very good
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The rooms were great. It was a perfect location. It was near the tourist locations as well as the train station. The breakfast was excellent.

10/10 Excellent

SERENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Hotel Russo 23 for one night as I was doing a quick visit to Florence to attend my cousin’s wedding and the meeting point for us was in the same square. It turned out to be a great choice and I’d definitely stay there again! Really friendly and helpful staff, very welcoming, super clean hotel. I booked a single room which was very spacious with a double bed. The staff knew I was attending a wedding and helped me with an early check-in, ensured I got seen to promptly when I asked for an iron, and we’re just all around great. It’s a convenient location too - 4 mins to the train station, and 5 mins to all central historical spots. Thanks for a great stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to train station and shopping. Would come back for longer stay next time.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nelissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Centrally located, newly renovated, very clean, great breakfast and friendly staff. Everything I look for in a hotel!!
Stayed 3 nights in Sep 2023

8/10 Good

Tannaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is fantastic! The staff are very kind and helpful. The size of our room and bathroom were so small, especially the shower. We really enjoyed the breakfast, the cappuccino was super delicious. Overall, a great stay.

10/10 Excellent

Jack

Stayed 1 night in Jul 2023

10/10 Excellent

vincent

Stayed 4 nights in Jul 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Clancy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice little hotel located right in the courtyard. The Hotel was clean, and the staff are very friendly. Our room was a little smaller than expected, but we still made it work. Breakfast was good. The ambiance is a little different with low dim lighting in action figures located throughout the hotel. Overall a good stay.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area to stay … all looks like pics Staff was amazing
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel, Stowmarket

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, good area. Perfect for train station
Stayed 2 nights in May 2023
Response from Fabio on 4 Jul 2023
Dear Mr Peter Thank you for taking the time to share your very important opinion about this recent stay at our Rosso23 Hotel.We wish you the best and most pleasant day.