This is certainly not a four star hotel. They did not even leave a box of tissues for us to use or a glass to drink water from .Walls of the room and toilet, shower were very poorly and unprofessionally decorated. The tiny shower area is practically in the bedroom area . So no privacy whatsoever.We paid for an executive double room or a twin double room BUT we certainly didn’t get what we paid for. I hope Expedia gives due consideration to our review, investigate and get us some money back. It would be interesting to find out who gave this property 4 stars because it’s certainly not deserved . Lift does not go to ground floor and everyone has to use the stairs to get to the first floor. I felt very sorry for a disabled youngster who struggled to use the stairs and was on crutches. No tea , coffee facilities in the room with poor ventilation, so we had to keep the window open. Plastic disposable glasses were in the toilet so also not environmentally friendly,