7393 Turfway Rd, (Adjacent to Cracker Barrel), Florence, KY
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Anthony, thank you for your feedback. We are happy that you enjoyed your stay. Making you happy makes us happy!
10/10 Excellent
Entela
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
Very nice and quiet hotel.Breakfast was good.Coffee in the loby all day.Very clean rooms.
Entela
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
We would like to thank you for your five-star review. We are glad you enjoyed your stay. We hope you will come visit us the next time you are in our area. Thanks again.
We would like to thank you for your five-star review. We are glad you enjoyed your stay. We hope you will come visit us the next time you are in our area. Thanks again.
We would like to thank you for your 5-star review.Making you happy makes us happy. We are glad you enjoyed your stay. Please come back and see us again soon.
Close to the highway. Cracker Barrel right next door.
David
Stayed 1 night in Mar 2024
Response from Mick D - GM on 2 Apr 2024
Thank you David! We are happy that you had an excellent experience with us! We definitely have the best location surrounded by restaurants. Making you happy makes us happy! We appreciate your business very much.
10/10 Excellent
Sharon
Travelled with family
16 Mar 2024
Friendly prompt service on check in Very clean room, comfortable bed and spotless bathroom…highly recommended
Sharon
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Thank you Sharon! Making you happy is our mission and we are happy that you had an excellent stay here with us!
Great property. Great value. Clean and good service.
Martin
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Thank you so much for the 5 star review! Super-friendly service and very clean rooms is our mission and livelihood. Thank you for staying with us. We appreciate your business very much.
2/10 Terrible
Michael
9 Mar 2024
Michael
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 1 Apr 2024
We are very sorry that your experience was not up to our extremely high standards that our guests expect from us and typically receive. We take great pride in providing the cleanest accommodations and the friendliest service in our area. On rare occasions, like this, we fall short. We sincerely hope you will give us another opportunity to host you the next time you are in our area.
hank you so much for the 5 star review! Super-friendly service and very clean rooms is our mission and livelihood. Thank you for staying with us. We appreciate your business very much.
Mary,Making you happy makes us happy! Clean rooms and friendly service is our mission! We appreciate you taking the time to leave us this feedback and we appreciate your business very much!
8/10 Good
Lynn
20 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Average property - the gym was a wreck - both treadmills were broken, no water - I expected better.
Lynn
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Feb 2024
Lynn,We thank you for your 4-star review and we apologize for the inconvenience of the treadmills. We have 2 new treadmills and 1 new elliptical machine on order and they will arrive next week! We hope you will consider staying with us the next time you are in our area!
Great stay. Clean and spacious rooms. Near restaurants and Turfway. We would stay here again in the future.
Jonathan
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Jonathan,Making you happy makes us happy! Clean rooms and friendly service is our mission! We appreciate you taking the time to leave us this feedback and we appreciate your business very much!
Everyone was great, from the time I checked in to the time I left everyone did a great job
William
Stayed 1 night in Jan 2024
Response from Tim on 27 Jan 2024
Thank you for making our day. We appreciate your five-star review and kind words. Making you happy makes us happy. We are glad you enjoyed your stay. Thanks again.
10/10 Excellent
Melinda
Travelled with family, Travelled with family and small children
Great staff and accommodations! We have stayed there twice and it will continue to be our go to when flying out of Cincinnati!
Melinda
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Melinda,Thank you for the 5-star review! Making you happy makes us happy! Clean rooms and super-friendly service is our mission here and we are happy that you enjoy our hotel. We appreciate your business very much!
10/10 Excellent
Laurel
13 Jan 2024
Liked: Amenities
Friendly and helpful staff
Laurel
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Laurel,Thank you for your 5 star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.
10/10 Excellent
Melinda
11 Jan 2024
Melinda
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan 2024
MelindaThank you for your 5-star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.
8/10 Good
Gregory
7 Jan 2024
Gregory
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 28 Jan 2024
Gregory,Thank you for your 4-star review. We appreciate your business and we're happy that you enjoyed your stay.
10/10 Excellent
DAndre
4 Jan 2024
Liked: Cleanliness
DAndre
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan 2024
DAndre,Thank you for your 5 star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.
Rodney,Thank you for the perfect 10 score. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.
We would like to give thanks for your great review. We pride ourselves on great service and clean rooms. We hope you will choose us the next time you are in our area.
10/10 Excellent
Brenda
31 Dec 2023
Brenda
Stayed 1 night in Dec 2023
Response from Tim on 2 Jan 2024
We would like to thank you for your review. It makes up happy to make you happy. We wish you the best in the New Year.
We would like to thank you for your review. It makes up happy to make you happy. We wish you the best in the New Year.
10/10 Excellent
Stephen
Travelled with family
26 Dec 2023
Easy check in. Courteous staff. Clean room
Stephen
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Stephen,Making you happy makes us happy! Clean rooms and super-friendly service is what we do here! We appreciate your 5 star review and your business very much! Happy New Year!
Went above and beyond during check in….thank you!!
Pat
Stayed 1 night in Nov 2023
Response from Mick -GM on 30 Nov 2023
Thank you for taking the time to post your review. We are so happy that you had a greattime with us! Clean rooms and super-friendly service is our mission and we are glad that we made you happy here at our hotel.
10/10 Excellent
Cherie
Travelled with family
25 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
Outdated. Bad odor from front lobby halls and the room
Cherie
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Cherie,Thank you for the 5 star review. We are happy that you had a nice stay here despite the construction and installation of all new plumbing. Fortunately, this project will be wrapped up this week! We appreciate your understanding and you business very much!
8/10 Good
Carly
Travelled with family
24 Nov 2023
Liked: Cleanliness, staff & service, amenities
Older property. Smelled like smoke. Staff was fine and rooms were clean just a bit old and musty.
Carly
Stayed 1 night in Nov 2023
Response from Tim on 24 Nov 2023
Thank you for your feedback. Making you happy makes us happy! Clean rooms and friendly service is what we are all about. We are taking care of any odors in the lobby. We appreciate your business very much!!!
The overnight front desk clerk was so helpful. I had signed up for a 4 a.m. airport shuttle and she helped me to make the shuttle as well as checkout over the phone from the airport due to an oversight on my part. She really went the extra mile. I am very grateful for your great customer service.
Barbara
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you Barbara! Making you happy makes us happy and we are very happy that you had an excellent stay with us!
This was for a friends group who spent the day at the Creation Museum and planned to visit the Ark Encounter the next day. Plenty of eating options close by. Lovely hot breakfast and very comfortable room and bed.
Karen
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Thank you Karen! Clean rooms and super-friendly service is our mission and our livelihood. Making you happy makes us happy and we are very happy that you had an excellent stay here with us at Hampton Inn Cincinnati Airport South!
My husband and I came to Cincinnati to go to the Ark Encounter and Creation Museum. Sadly and to my horror he died from a heart attack in the room. The associates were so helpful and kind during this shocking event. They even had a signed sympathy card for me at checkout. I pray many blessings over this Hampton Inn's associates.
Fern Louise
Stayed 3 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear Louise, On behalf of the entire team, we are extremely sorry for your loss. I had the pleasure of checking you in that night and I remember you both. He was a super pleasant and nice man. Please contact us if there is anything we can do for you.
10/10 Excellent
Michael
13 Nov 2023
Michael
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 5 Dec 2023
5 stars! Making you happy makes us happy! Clean rooms and super-friendly service along with a fantastic free breakfast is what we're all about!
Response from Guest Services Manager on 7 Nov 2023
Thank you for your feedback. Making you happy makes us happy! Clean rooms and friendly service is what we are all about and we appreciate your business very much!!!
Thank you! We are happy that we made you happy, and we appreciate the five star feedback!
10/10 Excellent
Stephanie N
30 Oct 2023
Stephanie N
Stayed 1 night in Oct 2023
Response from GM on 20 Nov 2023
Stephanie, Thank you for the 5 star review! Clean rooms and super-friendly service is what we are all about and we are happy to see that you had an excellent stay here with us. We appreciate your business very much.
We couldn’t be happier with the hotel. Flew in at midnight and got picked up within 10 minutes. Check in was so easy and friendly. Room was clean and comfortable. Great breakfast and quick friendly checkout. Shuttle back to airport really fast and efficient. I would say you get more for your money for sure. Thanks for the stay!!!
Mary
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct 2023
We would like to thank you for your five-star review. Making you happy makes us happy. We appreciate your feedback and your business very much!!!
Making you happy makes us happy! Thank you for taking the time for this feedback and we are happy that you had an excellent stay here with us!
8/10 Good
brenda
15 Oct 2023
Liked: Staff & service, amenities
The staff was very friendly. Plenty of places within walking distance to go eat at very close to the hotel. The hallway on the 2nd floor had a mess by the escalator since yesterday evening,still wasn't cleaned up when we left late morning today
brenda
Stayed 2 nights in Oct 2023
Response from Guest Services Supervisor on 16 Oct 2023
Thank you Brenda! We are happy that you had a great stay and found our staff to be very friendly! We appreciate your business very much!