Outdoor pool

Reviews of Super 8 by Wyndham Conference Center NAU/Downtown

2 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best super 8 I've ever stayed at! Very pleasant, clean, friendly staff.
Stayed 1 night in May 2024

6/10 Okay

Victor L

Travelled with family, Travelled with partner
Close restaurants and stores. Room had everything we needed for an overnight stay. Employees were very courteous and friendly!
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Very comfortable and walking distance to everything
Stayed 2 nights in May 2024
Response from Front Desk Management on 27 May 2024
Dear Sandra, thank you for sharing your positive experience with us! We're thrilled to hear that you found our accommodations comfortable and conveniently located. Providing a comfortable stay within walking distance to attractions is always our goal, and we're glad we hit the mark for you. We hope to welcome you back again soon for another enjoyable stay!

8/10 Good

kathy, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Manager on 24 May 2024
Thank you so much Kathy for the positive rating!!! It means so much to us!

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Had to call three times to get this TV fixed. HDMI cord was wrong. Remote didn't work
Stayed 1 night in May 2024
Response from Front Desk Manager on 13 May 2024
Dear George,Thank you for taking the time to share your experience at Super 8 Motel. We sincerely apologize for the inconvenience you encountered with the TV in your room. It's disappointing to hear that you had to call multiple times to get the issue resolved and that the HDMI cord was incorrect, along with the remote not working.Ensuring our guests have a comfortable and hassle-free stay is our priority, and we regret that we fell short in this instance. Your feedback is invaluable to us, and we will address these issues promptly with our maintenance team to prevent similar occurrences in the future.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless experience during your next visit.

8/10 Good

Geoffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in May 2024
Response from Front Desk Manager on 13 May 2024
Dear Geoffrey,Thank you for sharing your feedback about your recent stay at Super 8 Motel. We're thrilled to hear that you found your experience nice and convenient. Providing a pleasant and convenient stay for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Tamara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very nice, we were here for my daughter’s graduation from NAU. We checked the beds and they appeared to have something black on the cover that scrape off so we checked the sheets there were some crumbs on them. The housekeepers we nice about changing the sheets on both beds. We enjoyed our stay.
Stayed 2 nights in May 2024
Response from Front Desk Manager on 13 May 2024
Dear Tamara,Thank you for sharing your feedback about your recent stay at Super 8 Motel. We're thrilled to hear that our front desk staff made a positive impression on you and that you enjoyed your daughter's graduation from NAU.However, we're sorry to learn about the cleanliness issues you encountered in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take cleanliness very seriously, and your comments will be addressed with our housekeeping team to ensure that such oversights are not repeated in the future.We're glad to hear that our housekeepers were accommodating in changing the sheets for you, and we're pleased that you were able to enjoy the rest of your stay with us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another visit in the future.

6/10 Okay

Debi

Wi-Fi was a little wacky but pool worked. Don’t know why the stairs to the hottub were so steep though
Stayed 1 night in May 2024
Response from Front Desk Manager on 11 May 2024
Dear Debi,Thank you for taking the time to share your feedback regarding your recent stay at our Super 8 motel. We appreciate your comments as they help us identify areas where we can make improvements.We're glad to hear that you were able to enjoy our pool during your stay. However, we apologize for any inconvenience caused by the Wi-Fi issues you experienced. Providing reliable internet connectivity is important to us, and we will investigate the matter further to ensure that our Wi-Fi service is consistent for all our guests.Regarding the stairs to the hot tub, we apologize if they were steeper than expected. Your feedback is valuable, and we will take it into consideration as we assess the accessibility and safety of our facilities.We appreciate you choosing to stay with us and hope that despite these issues, you were still able to enjoy your time at our motel. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

lela

Stayed 1 night in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, close to the beautiful university grounds and downtown Flagstaff. The staff were very nice and helpful and the breakfast was excellent.
Stayed 3 nights in Apr 2024
Response from Front Desk Management on 11 May 2024
Dear Andrea, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, with easy access to the beautiful university grounds and downtown Flagstaff. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness, and we're delighted that you found our breakfast offerings to be excellent. We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Flagstaff!

6/10 Okay

Edgardo

Liked: Staff & service
We noticed the floor was dirty, it was dusty. Other than that we founded anything else OK. We liked the complement sign that offered extra shampoo, soup etc etc that is a plus , thanks .
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 11 May 2024
Dear Edgardo,Thank you for taking the time to leave us a review of your recent stay at our Super 8 motel. We greatly appreciate your feedback as it helps us to improve our services and facilities.We're pleased to hear that you found most aspects of your stay to be satisfactory. However, we apologize for any inconvenience caused by the cleanliness of the floor. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we did not meet this expectation during your stay. Your comments have been shared with our housekeeping team, and we will take immediate steps to address the cleanliness issues you encountered.We're delighted that you appreciated the complimentary amenities provided in your room. We strive to ensure that our guests have everything they need for a comfortable stay, and it's great to hear that this was a positive aspect of your experience.Once again, thank you for your review and for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stop on the way to some where else, but this was a nice clean place to accomplish that. There is a little traffic noise but that seems to die down late at night. Nice breakfast in the morning and plenty of options nearby.
Stayed 1 night in Apr 2024
Response from Front Desk Management on 1 May 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our location provided a clean and comfortable stopover during your stay. It's great to know that you enjoyed our breakfast offerings and found plenty of dining options nearby. We appreciate your feedback and hope to welcome you back again in the future!

6/10 Okay

Victoria

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was enjoyable, but the location is definitely older. Pool was a great size, but the facilities could use some updating. Breakfast was okay, just quite light, and the size of the dining area barely accommodated for all the guests, so there was always a wait for breakfast items. My biggest challenge was that it was so loud! Even with ear plugs and rain sounds on my phone I had a hard time sleeping due to noise. I’m a light sleeper, and it was hard for my dog who was heavily disturbed both nights. If you’re looking for a super quiet spot, I’d pass, but if you don’t mind sound, then it’s a great stay for the price.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 11 May 2024
Thank you, Victoria, for taking the time to share your feedback about your recent stay at our Super 8 motel. We truly appreciate hearing from our guests as it helps us to continually improve our services.We're glad to hear that you found aspects of your stay enjoyable, such as the size of our pool. However, we apologize for any inconvenience caused by the older facilities and the limited breakfast options. Your comments about the dining area size and the wait for breakfast items have been duly noted, and we will explore ways to improve this aspect of our service to better accommodate all our guests.We're sorry to hear about the noise disturbances that affected your sleep quality and that of your dog. Providing a comfortable and quiet environment for our guests is a top priority, and we regret that we fell short in meeting this expectation during your stay. We understand that a good night's sleep is essential, especially for light sleepers, and we apologize for any inconvenience this may have caused you and your pet.

8/10 Good

Yadira

Stayed 1 night in Apr 2024
Response from Front Desk Manager on 13 May 2024
Thank you Yadira for taking the time to rate your positive experience at our property

10/10 Excellent

tim

Stayed 1 night in Apr 2024
Response from Front Desk Management on 11 May 2024
Thank you for taking the time to rate your stay with us Tim. We hope to have the opportunity to welcome you back in the future. Best regards!

10/10 Excellent

Adina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient, good price, breakfast included. Clean.
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on 20 Apr 2024
Thank you Adina for taking the time to rating and sharing your positive experience at our Super 8 Motel. We truly value all the encouraged words and rating as it keeps us motivated.

4/10 Poor

Edward

Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 20 Apr 2024
Hello Edward, thank you for taking the time to rate your stay with us. That being said, we are so sorry to see that it was less than expected. We do improve our property and services as funding is permitted and are always open to constructive feedback should you ever have any for us.

10/10 Excellent

Doreen Duff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms in convenient area with comfy beds and full bath, light breakfast with lots of parking.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on 18 Apr 2024
It sounds like you had a pleasant stay at our Super 8 Motel! We're thrilled to hear that you enjoyed our renovated rooms, convenient location, comfortable beds, and full baths. Our team works hard to provide a relaxing and accommodating experience for all our guests.We understand the importance of starting the day right, which is why we offer a light breakfast to help fuel your adventures. Additionally, ample parking is always a priority for us to ensure your convenience and peace of mind during your stay.Thank you for choosing Super 8, and we hope to welcome you back for another enjoyable visit soon!

8/10 Good

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good value for money and the room was clean. I could feel that they were trying their best to decorate the room. However, it was inconvenient because there was no switch for the light next to the bed so I couldn't turn it on. We had to leave early asap, and breakfast start early at six o'clock so it was good for us.
Stayed 1 night in Apr 2024
Response from Front Desk Management on 16 Apr 2024
Dear Anna, thank you for taking the time to leave us a review. We're pleased to hear that you found our location to be good value for money and that you appreciated the cleanliness of your room. We take pride in creating a welcoming and comfortable environment for our guests. We apologize for the inconvenience you experienced with the lack of a light switch next to the bed. Your feedback is valuable to us, and we'll certainly look into addressing this issue to enhance the comfort of future guests. We're glad to hear that our early breakfast timing worked well for your schedule. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from Front Desk Management on 15 Apr 2024
Dear Marie, We are thrilled to hear you had such a positive experience at our location! Providing excellent service is always our goal, and it's rewarding to know that we succeeded in making your stay enjoyable. We truly appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

JOHN, Surprise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for commuting to GC.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 8 Apr 2024
Thanks John for stopping by! We are so happy to see we were able to provide accommodations to your liking while you pass through town.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Check in with smooth. Room is clean. Parking is excellent. Everything works really good in the room. Area for walking dog is excellent. There is a large grassy area. It is better than I’ve seen in much nicer hotels. I really like this motel and will probably stay here again Only bad things are the traffic is kind of loud and it’s a little noisy outside. I don’t think this motel was made very well. Walls are thin.
Stayed 1 night in Apr 2024
Response from Front Desk Management on 16 Apr 2024
Dear Matthew, thank you so much for sharing your feedback on your recent stay with us! We're delighted to hear that your check-in was smooth, and you found your room clean and comfortable. It's wonderful to know that our parking facilities and the designated area for walking your dog met your expectations. However, we are sorry to hear about the inconvenience caused by the traffic noise and outside noise disturbances. To address the issue of noise, we'd like to inform you that we offer complimentary earplugs at our front desk upon request. We hope this provides you with an additional layer of comfort during your stay with us. We appreciate your patronage and hope to have the opportunity to welcome you back on your next visit.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here. Easy check-in, we all loved the pool and Jacuzzi, we had breakfast at six and we’re able to get to the Grand Canyon fast. When it snowed overnight, they had a scraper for our window, a razor that we needed, replenished towels quickly, and everybody in the front office was super friendly and kind. We parked right outside our first floor room, it was relatively quiet and very easy. Also, free coffee and tea all day and all night long.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 7 Apr 2024
Dear Jennifer,Thank you so much for taking the time to share your wonderful experience at our Super 8 Motel. We are absolutely thrilled to hear that you loved every aspect of your stay with us.It's fantastic to hear that you found our check-in process easy and that you and your party enjoyed our pool and Jacuzzi facilities. We understand how important a good start to the day is, so we're glad to hear that you were able to enjoy our breakfast bright and early before heading off to explore the Grand Canyon.We're delighted that we could assist you promptly when it snowed overnight. Ensuring our guests have a comfortable and hassle-free stay, regardless of the weather, is always a top priority for us.Your kind words about our staff mean a lot to us. We strive to provide exceptional service with a smile, and it's wonderful to know that our efforts made a positive impression on you.We're glad that you found the parking convenient and that your room provided the peace and quiet you were looking for. And who can resist the allure of free coffee and tea? We're happy to provide those little touches that make a stay extra special.Once again, thank you for choosing to stay with us and for sharing your glowing review. We hope to have the pleasure of welcoming you back to Super 8 Motel for another fantastic stay in the future!

8/10 Good

lilly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool heated, indoors, pool towels. Cons: no bathroom in pool area
Response from Front Desk Manager on 5 Apr 2024
Dear Lilly,Thank you for sharing your experience at our Super 8 Motel. We're delighted to hear that you enjoyed our heated indoor pool and the availability of pool towels during your stay.Your feedback regarding the lack of a bathroom in the pool area is duly noted. We understand the importance of convenience for our guests, and we apologize for any inconvenience this may have caused. We'll certainly take your suggestion into consideration as we continue to improve our facilities and funding is available.

10/10 Excellent

jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, accommodations are just right for our quick overnight stay
Stayed 1 night in Apr 2024
Response from Front Desk Management on 4 Apr 2024
Dear Jolene, thank you for taking the time to share your experience with us! We're delighted to hear that you found our staff to be great and that our accommodations suited your needs perfectly for your quick overnight stay. Providing excellent service and comfortable accommodations is always our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back again in the future!

10/10 Excellent

Michael

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub area were a pleasant treat.
Stayed 1 night in Apr 2024
Response from Front Desk Management on 3 Apr 2024
Dear Michael, thank you for your review! We're delighted to hear that you enjoyed our pool and hot tub area during your stay. Providing amenities like these to enhance our guests' experiences is important to us, and we're thrilled that you found them to be a pleasant treat. We hope you had a relaxing time, and we look forward to welcoming you back for another enjoyable stay in the future. Safe travels until then!

10/10 Excellent

Renae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked around downtown Flagstaff. Visited the Lowell Observatory which was very interesting! Was not able to view the stars though the telescope as it started to snow in the middle of the night! The city of Flagstaff was very quick to have the plows out early to clear roads. Look forward to staying at Super 8 again when visiting the Flagstaff area in the future!
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 3 Apr 2024
Dear Renae, thank you for sharing your experience with us! We're thrilled to hear that you enjoyed exploring downtown Flagstaff and visiting the Lowell Observatory, despite the unexpected snowfall. It's wonderful to hear that the city's quick response to clearing the roads helped ensure your safety and comfort during your stay. We're glad to hear that you look forward to staying with us again in the future, and we can't wait to welcome you back for another great visit to the Flagstaff area!

8/10 Good

Alisha

Liked: Cleanliness, amenities, property conditions & facilities
Bedding was fresh and clean. Room was clean. Grounds could use a refresh. Staff was friendly. Fresh pancakes in the morning were fabulous!
Stayed 3 nights in Mar 2024
Response from Front Desk Management on 3 Apr 2024
Dear Alisha, thank you for taking the time to share your feedback with us! We're delighted to hear that you found our bedding fresh and clean, and that you enjoyed our complimentary pancake breakfast. Providing a clean and comfortable stay is our priority, and we're glad you enjoyed your room and found our staff friendly. We appreciate your suggestion regarding our grounds and will certainly consider it as we strive to continually improve our facilities. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

JING QIU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. It is worth the price.
Stayed 3 nights in Mar 2024
Response from Front Desk Management on 3 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast offerings and found them to be a great value for the price. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Joseph

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk personnel was friendly. Room was comfortable, clean. Cleaning staff welcoming. Pool area nice. Nice pet area.
Stayed 1 night in Mar 2024
Response from Front Desk Management on 3 Apr 2024
Dear Joseph, thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our desk personnel friendly and our rooms comfortable and clean. It's always our goal to provide a welcoming and enjoyable experience for our guests. We're also glad you appreciated our pool area and pet-friendly amenities. Your satisfaction is our top priority, and we hope to welcome you back again soon for another great stay!

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Abbi at the front desk was a huge help!
Stayed 1 night in Mar 2024
Response from Front Desk Management on 3 Apr 2024
Dear Mark, thank you so much for your kind words! We're delighted to hear that our staff provided you with exceptional service during your stay. Providing outstanding customer service is our top priority, and we're thrilled that Abbi's assistance made a positive impact on your experience. We'll be sure to pass along your compliments. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Alida

Stayed 1 night in Mar 2024
Response from Front Desk Management on 15 Apr 2024
Dear Alida, thank you for taking the time to rate your stay with us. We appreciate the great rating and hope to welcome you on future visits to Flagstaff. Best regards!

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff courteous and professional
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for the amazing rating and recognition of our staff's service & professionalism.

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quite and pool was very relaxing.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our Super 8 Motel and found your room to be clean, quiet, and relaxing.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great Property it's near downtown flagstaff. It's quiet and the staff is very nice
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our Super 8 motel near downtown Flagstaff.

10/10 Excellent

Renee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice & quiet. Definitely will return.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 23 Mar 2024
Thank you Rene for the review!! We look forward to having you stay with us again.

8/10 Good

Sara A

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool facility window broken and taped off.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 20 Mar 2024
Thank you for bringing your concerns to our attention regarding the broken window at our pool facility. We sincerely apologize for any inconvenience or discomfort this may have caused during your stay.We want to extend our deepest apologies for the broken window. Unfortunately, it was the result of someone throwing a rock, causing it to shatter. Rest assured, we take incidents like these seriously, and we are working diligently to ensure the safety and security of our guests.Our maintenance team is currently awaiting the arrival of the replacement window and will promptly install it once it arrives. In the meantime, we have taken precautions to tape off the area to prevent any accidents or further inconvenience.

8/10 Good

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on 18 Mar 2024
Thank you Megan for taking the time to rate your positive experience at our motel.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy off the interstate, friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 18 Mar 2024
Thank you, Johnny, for sharing your experience with us! We're glad to hear that you found our Super 8 Motel conveniently located off the interstate and that our staff provided friendly service during your stay. Providing easy access and excellent service are top priorities for us, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your future travels. Thank you for choosing to stay with us!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all well. surroundings are a little bit sketchy
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 18 Mar 2024
Dear Oscar,Thank you for choosing Super 8 for your recent stay and for taking the time to share your feedback. We're pleased to hear that overall, your experience with us was satisfactory.Regarding your observation about the surroundings feeling a bit sketchy, please know that the safety and comfort of our guests are of utmost importance to us. We take such concerns seriously and continuously work to ensure a secure environment for everyone staying with us.If there are specific areas or incidents you encountered that you believe need attention, please don't hesitate to reach out to our management team directly. Your insights are valuable to us as we strive to improve our services and facilities.

10/10 Excellent

Moon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and helpful staffs
Stayed 1 night in Mar 2024
Response from Front Desk Management on 15 Mar 2024
Dear Moon, thank you so much for taking the time to rate your stay with us. We're glad that you found our motel to be a great value and that our staff was helpful during your stay. Providing exceptional service and affordable accommodations is our priority, and we're delighted that we could meet your expectations in both regards. We hope to have the pleasure of welcoming you back in future visits to Flagstaff. Best regards!

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on 15 Mar 2024
Dear Travis, thank you for taking the time to share your feedback about your recent stay at our location.We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to learn more about how we can make your next stay more enjoyable. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know.We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Vaclav

Travelled with family
Disliked: Property conditions & facilities
Very noisy heating, poor breakfast, swimming pool and whirpool were full of desinfection(chlorin).
Stayed 2 nights in Feb 2024
Response from Front Desk Management on 13 Mar 2024
Dear Vaclav, thank you for sharing your feedback about your recent stay at our Super 8 Motel. We sincerely apologize for the inconvenience you experienced during your visit. Regarding the noisy heating, we understand how disruptive this can be to your comfort and rest. We will immediately address this issue to ensure that future guests do not encounter similar disturbances. As for breakfast, while we do offer more than the Super 8 Brand standard breakfast, we are limited on what items we can provide due to restrictions from space, kitchen, and license. We hope you will consider staying with us again in the future, allowing us the opportunity to exceed your expectations.

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
Really Good.
Stayed 1 night in Mar 2024
Response from Front Desk Management on 12 Mar 2024
Thank you for your positive review! Our team works hard to provide excellent service and comfortable accommodations, so it's rewarding to know that we met your expectations. If you ever find yourself in the area again, we'd be thrilled to welcome you back for another enjoyable stay. Safe travels!

10/10 Excellent

Laurel, Neptune Beach

Travelled with family
The staff was helpful and friendly. The property was clean and beds comfortable. Breakfast included.
Stayed 1 night in Mar 2024
Response from Front desk management on 11 Mar 2024
Dear Laurel, Thank you so much for taking the time to leave us a perfect 5/5 rating for your recent stay. It's wonderful to hear that our staff was helpful and friendly, and that you found our property clean with comfortable beds. Providing exceptional service and accommodations is our top priority, and we're delighted that we could meet and exceed your expectations during your stay.

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and so very nice!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 7 Mar 2024
Dear Cheryl,Thank you for your recent stay at our Super 8 Motel and for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff to be extremely helpful and nice during your time with us.Providing excellent customer service is one of our top priorities, and we're delighted that our team members made a positive impression on you. We will be sure to pass along your kind words to our staff members, as they take great pride in ensuring our guests feel welcome and well taken care of.We sincerely appreciate your feedback and your recommendation.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the floors were not carpeted but flooring that is easy to clean.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 5 Mar 2024
Thanks for the kind review Thomas! We like non carpet flooring as well!

8/10 Good

Sharyl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Front Desk Manager on 28 Feb 2024
Thank you Sharyl for taking the time to rate your stay

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This super 8 location is definitely super!!
Definitely recommend this super 8 location!! Great value for the price, the staff is super friendly, they have free parking and breakfast included. Included. The rooms are updated and very clean and comfortable. You cannot go wrong staying here and will definitely add this one to my list.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 28 Feb 2024
Thank you so much, Edgar, for taking the time to share your experience with us! We're thrilled to hear that you had such a positive stay at our Super 8 location. Providing great value for our guests is always our top priority, and we're delighted that you found our rooms clean, comfortable, and updated to your liking. Our team works hard to ensure a friendly and welcoming atmosphere, so it's fantastic to know that you felt well taken care of during your visit. We appreciate your recommendation and look forward to welcoming you back on your next trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The lovely lady who helped us with check in was wonderful!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 28 Feb 2024
Thank you for sharing your positive experience with us. We're thrilled to hear that you found the lovely lady who assisted you during check-in to be wonderful. Providing exceptional customer service is a top priority for us, and we're delighted that our team member made a positive impression on you.Your kind words will be shared with our staff, and we look forward to welcoming you back for another wonderful stay in the future