Exterior

Reviews of Best Western Bellemont Shadow Mountain Inn

2.5 out of 5
Best Western Bellemont Shadow Mountain Inn
12380 West Interstate 40, Flagstaff, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 123 reviews" "
Rating 8 - Good. 22 out of 123 reviews" "
Rating 6 - Okay. 19 out of 123 reviews" "
Rating 4 - Poor. 8 out of 123 reviews" "
Rating 2 - Terrible. 3 out of 123 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Las camas estan super comodas!!! Muy limpio y comodo!!
Stayed 1 night in May 2024
Response from Manager on 29 May 2024
Hello Brenda,Nos alegra saber que disfrutó de la comodidad de nuestras camas y que encontró su estancia agradable y limpia. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro.

4/10 Poor

DEEPAK, Henrico

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Kerwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 27 May 2024
Hello Kerwin, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Madison,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any specific feedback so we can address your concerns and improve for the future.

6/10 Okay

Marisela

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 25 May 2024
Hello Marisela,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We hope to welcome you back in the future for an even better stay!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 24 May 2024
Hello Rose,We are pumped to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.

6/10 Okay

Lester, Rio Rancho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Gas station, empty lot behind.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Lester, We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was supposed to be IN Flaggstaff. Is actually 15 min from Flaggstaff. Near a train. And the fitness room is not open yet.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Lori,We apologize for any inconvenience regarding the location and amenities. We recommend reaching out to the hotel management directly for further assistance with your concerns. Thank you for sharing your feedback with us.

6/10 Okay

Sam

Travelled with family
Liked: Staff & service
Property was ok. Beds were just ok. The issue is for $260 a night it wasn’t anything to write home about. Looked like the shower wasn’t cleaned. There was hair on the walls. The shower door wouldn’t open from the side you turn it on so you are forced to get blasted with cold water while it tries to heat up. Slight shifts in the shower me nob change the temperature from mildly warm to blistering hot. Honestly it was an ok stay just not worth the price. Staff was nice enough.
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Sam, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team will be notified to address the issues you raised to enhance our services. We hope to welcome you back for an improved experience that meets your expectations.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very comfortable staying here just up the road from Flagstaff for their graduation this past weekend. The rooms are more recently renovated with some wear and tear, but that’s to be expected. I like having the free breakfast that’s so convenient for me since I was meeting up with friends staying at another location. I highly recommend this roadside hotel for its friendly service and casual comfort.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Shannon,We're glad to hear that you found our location convenient for the graduation weekend and enjoyed our recently renovated rooms. Our team appreciates your recommendation and is pleased to have provided you with friendly service and casual comfort during your stay. If you have any further feedback or need assistance, please feel free to reach out to our management team directly.

8/10 Good

theresa

Travelled with family, Travelled with pets
Disliked: Amenities
Unfortunately, the area is under construction. I’m sure that it will be nice once it’s completed. For now, it was okay.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello theresa, We appreciate your understanding of the ongoing construction in the area. Your feedback is valuable as we work to enhance our guests' experience in the future. Thank you for choosing to stay with us and we hope to welcome you back for an improved stay next time.

10/10 Excellent

Gary

Price
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Gary,We appreciate your feedback regarding our pricing and will share this with our team for review. Your comments are valuable to us as we strive to enhance our guests' experience.

10/10 Excellent

Kyungho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Kyungho,We are thrilled to hear that you had a wonderful stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another great experience at our hotel!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Nancy,We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a new hotel as pictures would like you to believe. Newly renovated. Staff were great, breakfast was very good. Train whistles all night not so good.
Stayed 7 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Stacy,We appreciate your feedback on our newly renovated hotel, and we're glad you found our staff and breakfast enjoyable. We apologize for any inconvenience caused by outside noise, such as train whistles. Your comments will be shared with our team for further consideration.

6/10 Okay

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice location. Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello HELEN, We are pleased to hear that you enjoyed our hotel's convenient location and found your stay clean and comfortable. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the towels had stains on them… we ordered new towels and even those has stains.. The front desk had the tv blasting and no one was watching …. our room was near the front desk and we could hear it all night!!
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Anita, We apologize for the inconvenience you experienced with the towels and noise disturbance. Your feedback is valuable, and we will address these concerns internally. Please feel free to reach out to our management team for further assistance with your stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Tim,We are delighted to hear that you had an excellent experience during your stay with us! Please feel free to reach out if you have any further comments or need assistance with future reservations.

6/10 Okay

Meelee

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Meelee, We appreciate you choosing to stay with us. If you have any feedback to share from your recent visit, please don't hesitate to contact us. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Mieczyslaw, Powell River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Mieczyslaw,We're pleased to hear you enjoyed our clean accommodations and breakfast offerings during your stay. Should you have any additional feedback or require further assistance, please don't hesitate to reach out to our management team directly. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Cynthia, Midwest City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice. The location and surroundings aren’t great. Some construction right now.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Cynthia,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. Our team is diligently working to enhance our facilities to provide an even more enjoyable experience for our guests. Your comments regarding the area are duly noted. We hope this will not deter you from staying with us again in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Alexis,We are thrilled to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic stay!

6/10 Okay

Rosemary, Riverside

Liked: Cleanliness, staff & service, amenities
Peeling paint on exterior windows. Room amenities average. TV channel guide useless, didn't match actual channel, incomprehensible coded numbers complicated things. No wifi on TV - get in the 22st century!!
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Rosemary, We apologize for any inconvenience you faced during your stay. Guest feedback is valuable to us to make improvements. We appreciate your comments and will address them with our team for enhancements. Our goal is to provide a comfortable experience for all guests. Thank you for sharing your concerns with us.

10/10 Excellent

Kera I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with simple staff was very courteous and kind
Stayed 2 nights in Mar 2024
Response from Manager on 14 Apr 2024
Hello Kera I,Thank you for sharing your positive experience with our friendly team. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Kyler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Kyler,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Rennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Rennie,We are thrilled that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 Good

BHASKARA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello BHASKARA,We appreciate your feedback on the breakfast experience. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. Your input is valuable to us in ensuring we meet all guest expectations.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
The shower had been recently remodeled, but the sink could /should have been updated.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Wendy,We appreciate your feedback regarding the renovated shower. For any concerns you may have had with the sink, please reach out to our management team directly so they can address them accordingly. Thank you for staying with us, and we hope to welcome you back in the future.

6/10 Okay

Ryan

Travelled with partner
Disliked: Amenities
Stained sheets, no soap, no toilet paper, no body wash. Breakfast ran out of pancakes staffs had no urgency.
Stayed 5 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Ryan,We regret to hear about your recent experience. Your feedback is essential for us to improve our services. For any further assistance or concerns, please reach out to our management team.

10/10 Excellent

Carmecely

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Carmecely,We are happy to hear that you found our hotel to be a nice place. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place and great staff
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Bradley,We are delighted to hear that you found our hotel to be the perfect place with great staff. Your kind feedback is truly appreciated. We strive to provide excellent service to all our guests. Thank you for choosing our hotel for your stay.

10/10 Excellent

Ruben

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Ruben,We're delighted to hear that you enjoyed your stay with us! Please don't hesitate to reach out if you have any suggestions or if there's anything we can assist you with further.

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Charles,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Barney

Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Barney, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Angie

Travelled with family
Disliked: Property conditions & facilities
The stuff they are not really friendly breakfast is limited.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Angie,We appreciate your feedback on the friendliness of our staff and the breakfast options provided. We will review your comments with the team for further improvement. Thank you for bringing this to our attention.

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Very limited dining options nearby.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Brittany,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. We recommend exploring further afield for a wider range of dining experiences during your next visit. Your suggestions for improvement are valuable to us.

4/10 Poor

Julie, Huntington Beach

Travelled with family
Disliked: Cleanliness, staff & service
Carpet had foreign debris, a fingernail, coins, lint, stains. Bathroom had hair and something sticky stuck on the ground. A towel had dark brown stains. It was very noisy, could hear people talking, lots of loud footsteps. Lighting is unflattering and cold white illumination.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Julie, We appreciate you sharing your experience with us. Your feedback has been noted, and we will address it with the appropriate departments for improvement. We strive to provide a comfortable stay for all our guests and regret to hear about the issues you encountered during your visit.

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ice machine broken. Obviously had been for some time. Walked to the gas station next door for a bag. Fortunately we had a cooler with us. The side door would not open with our key when we returned. Breakfast was average. Check in was fine but the guy could have expressed some sort of enthusiasm/interest in his job and our being there. We did like that it was off the beaten path, quiet and clean.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Deborah, We appreciate your feedback and apologize for any inconvenience caused by the ice machine. We're glad you enjoyed the peaceful and clean environment of our hotel. Your comments about breakfast and check-in have been noted for future improvements. For any further concerns, feel free to reach out to our management team directly.

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I did like it was outside of town but its in the center of a major truck stop so you could hear the trucks pulling in and out all night. The only food nearby was a McDonald's and Subway so not much there. The only ice machine on property was not working anf the breakfast lacked in a good amount of areas.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Thomas, We apologize for the inconvenience you experienced due to noise from the nearby truck stop and the limited dining options. We regret to hear about the issues with the ice machine and the breakfast service. Your feedback is appreciated as it helps us improve our guest experience for the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Joshua,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. We hope to welcome you back in the future for another exceptional stay.

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My door doesn’t close
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Stephanie, Thank you for bringing this to our attention. We apologize for any inconvenience you encountered with your door. Our team is currently investigating the issue to ensure it does not occur again in the future. If you have any further concerns, please contact our management team directly.

2/10 Terrible

Ruben

Travelled with family
Your listing was misleading on the location of the hotel it’s actually further out than I wanted
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Ruben,Thank you for your feedback regarding the location of our hotel. We apologize if our listing was not clear. We strive to provide accurate information, and we appreciate you bringing this to our attention. We encourage guests to carefully review the location details on our website to ensure it meets their preferences.

10/10 Excellent

Karen

Travelled with partner
People were nice and breakfast was good
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Karen,We're delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings. We always strive to provide excellent service and delicious meals. Thank you for your feedback, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Zach,Thank you for sharing your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience you may have encountered during your stay and appreciate you bringing this matter to our attention. Cleanliness is a top priority for us and we will address this issue with our housekeeping team to ensure a better experience for future guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow weekend
The front desk staff was welcoming even though he got swamped with bookings during the holiday weekend. Truly appreciate his work and efforts to get us checked in quickly because we had a late check in and we were antsy to get some rest. I highly recommend this hotel as it comes with breakfast and the place was very clean. We had everything we needed.
Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that our front desk staff provided a warm welcome and efficient check-in, despite the busy holiday weekend. It's great to know that you enjoyed our clean accommodations and the convenience of having breakfast included. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Apple Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Apple Grace,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all of our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Syed Ali

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Syed Ali,We are thrilled to hear that you had an excellent stay with us! We appreciate your positive rating and are delighted that you enjoyed your time at our hotel. We hope to welcome you back soon for another memorable experience!

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Carlos,We are delighted to hear that you had a fantastic stay with us! It was a pleasure hosting you and we appreciate your positive rating. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We already had a reservation before a snow storm came through, and the hotel ended up filling up. This must have been stressful for the staff, especially the young man working the breakfast area. However, everyone stayed calm and courteous. The bathroom products are high quality and everything was nice and clean.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Jodi,Thank you for taking the time to share your recent experience at our hotel. We appreciate your understanding of the challenges we faced during the snowstorm. Our dedicated staff worked diligently to ensure our guests' comfort and safety. We are thrilled to hear that you found our team to be calm and courteous. It is also delightful to know that you enjoyed our high-quality bathroom products and found everything clean. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Ranulfo De los

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really calm place
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Ranulfo De los,Thank you for your feedback on our calm environment. We strive to provide a tranquil atmosphere for our guests. If you have any suggestions on how we can further enhance your experience, please feel free to reach out to our management team. We appreciate your stay with us!