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Reviews of SureStay Hotel by Best Western Findlay

2.5 out of 5
SureStay Hotel by Best Western Findlay
316 Emma St, Findlay, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 202 reviews" "
Rating 8 - Good. 65 out of 202 reviews" "
Rating 6 - Okay. 25 out of 202 reviews" "
Rating 4 - Poor. 9 out of 202 reviews" "
Rating 2 - Terrible. 8 out of 202 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old property, with that being said, it is plain to see the effort that has been made to update this property to be nice, comfortable and safe. It has a well light parking area, security cameras, updated walls, bathroom and very nice furniture, comfortable beds. It was clean and smelled clean. The crew was short staffed and still took the time to smile, give us a ground floor to help with our handicap child's needs and directions to food and shopping.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked most about this room was it didnt have that musty smell like other rooms have if that makes sense? I love how the ladt at the front desk was very nice, over all experience was amazing
Stayed 3 nights in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks like it might be in a shady area, but it’s anything but!! It is a safe area and the room was impeccably clean. I was very impressed with the new flooring and decor and a nice king size bed with four pillows propped up and a large flatscreen TV. The microwave and fridge were great. The location is awesome, one exit down is Walmart And all the restaurants. I was greeted by Holly and assured that I would be impressed with the room and the cleanliness as she cleans them.Rahaul Communicated with me via text when I was on my way and that was so nice to have a real person on the other end instead of an automated text. Overall I would definitely stay here again and look forward to it on my next trip back to Canada. I give it 2 thumbs up
Stayed 1 night in Apr 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at the condition and cleanliness of the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent customer service every time we had interaction with the staff. The room was very clean and comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Owen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms, friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Stayed 1 night in Apr 2024

6/10 Okay

Lynn Curry

Travelled with family
Liked: Cleanliness
The hotel needs better dining room for breakfast and better selection of food . The laundry room door is open showing piles of laundry visable at check in . Keep the door to laundry closed.
Stayed 1 night in Apr 2024
Response from Rahul on 8 Apr 2024
We do appreciate your feedback, I’m glad to there weren’t any issues with the cleanliness of the room!

10/10 Excellent

Robert-John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, great price and value.
Stayed 1 night in Mar 2024

10/10 Excellent

Nodirbek

Stayed 1 night in Mar 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service
The room was clean
Stayed 1 night in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything we needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Talisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up for the value.
I love the laminate flooring instead of dingy carpeting. Room was very clean. This was our second stay. A great room for a great price. It was also very quiet, we never heard anyone else.
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Travelled with partner
The room was very nice, but the property was run down
Stayed 1 night in Nov 2023

10/10 Excellent

Rutu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

cardoson

Stayed 2 nights in Nov 2023

8/10 Good

Edward

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Betty L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel. I really liked the no carpet floors. Our check in was easy and the young man very pleasant. It was clean and comfy. No extra frills but not needed as this was a stop over on our way east. Very good for the price.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Stayed 1 night in Oct 2023

8/10 Good

Corinne

Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Travelled with family
I liked that it did not have carpet. The deadbolt did not work. The breakfast was terrible. The oranges were old, the orange drink was fake. Hard to understand the check in woman.
Stayed 2 nights in Oct 2023

6/10 Okay

Gundula

Stayed 1 night in Oct 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and reasonably priced. Nothing fancy but certainly fine for an overnight stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When it comes to value for money, you can’t go wrong! We stayed for one night on our way from Toronto, ON to Nashville, TN. The rooms were spotless, the beds were comfy, the staff were helpful and pleasant and the continental breakfast hit the spot. We would definitely stay here again!

8/10 Good

David, Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked no duvet. Liked hard floor instead of carpet. Liked own entrance to outside.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

karla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and bright..clean..great tv.comfy bed..fridge microwave..the only thing is i think all tubs should have a handrail for getting outhaegetting
Stayed 1 night in Sep 2023

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was a mix upbat check in and we were given the wrong room number that someone was already in. That was quickly fixed. The rooms themselves are clean and good for a night. If we had planned to stay more than that, we would have found a different hotel. The area around the motel felt a little unsafe. We were on the back end and some construction workers were having a party behind the hotel. Also people hung around outside their rooms smoking and we could smell it in our room. It's good for a one night stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Cathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area around the hotel seemed sketchy but turned out ok. Hotel should put up a wall.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stop
Good stop next to a great diner right off the interstate. It was a short drive to town for dinner. Surrounding area looked sketchy but was safe.
Stayed 1 night in Aug 2023

8/10 Good

Cameron

Stayed 1 night in Aug 2023

10/10 Excellent

kassan

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanness, like new, Holly the receptionist was very professional
Stayed 1 night in Aug 2023

4/10 Poor

John

Stayed 2 nights in Aug 2023

2/10 Terrible

Toni

Travelled with partner
Liked: Cleanliness
When we arrived into the room, water was all over the floor. I assume from the rain and it had came in under the door. There were other people there listening to their music very loudly that we could easily hear inside of our room with the tv on. We left for an event and when we came back, our room smelled of weed so we left and did not stay for the night. Very upsetting.
Stayed 1 night in Aug 2023
Response from Rahul Patel on 15 Aug 2023
We are so sorry to hear about the issue you experienced. We’ll share your feedback with our staff and use it as a training opportunity. Have a good day.

10/10 Excellent

Bryton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for work
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, good for quick business trips
Front desk staff was very kind, helpful, and friendly. Check-in and check-out was quick and easy. My only concern was the lights and air-conditioning unit. I worry that people could leave them on all day even if they aren't in the room, because there isn't the card slot to turn on electricity for the room.
Stayed 1 night in Aug 2023

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice basic hotel. Room is clean, large TV, clean bathroom and sink. Breakfast is nice even it was very basic, which is all I needed.
Stayed 1 night in Aug 2023

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

patrick

Travelled with group
Liked: Staff & service
ok
Stayed 1 night in Jul 2023