2/10 Terrible
Serena
Travelled with partner
2 Feb 2024
Disliked: Staff & service, property conditions & facilities
We booked in 12 nights at this place….after spending 24hrs here we decided to check out 3 days early to stay somewhere else. We would’ve left earlier, but it was all we could afford as they wouldn’t refund us any money.
The pictures shown on their website and the ones Expedia uses must be from opening day. The condition of the property is very bad. The only reason this place is considered a 4 star is because it has a “gym” and spa. The cardio machines and dumbbells are the only redeeming feature of the gym. There’s no water or anything to clean off the machines. The food was terrible and the cocktails were interesting…I think they were made up as they were preferred. Never got the same drink twice even if you ordered the same. We had the majority of our dinners at the place across from the hotel.
The beach was nice, but dirty. It was cleaned up a week into our stay.
They say they offered snorkelling daily so we signed up for a trip. Just to be told the day of as we were ready to go that the trip was cancelled because there was a 4 person minimum. It would’ve been nice to know that when we booked.
Most of the staff were apathetic and indifferent. Our presence seemed to annoy most of them.
Got messed around on a spa booking and after having my treatment I realised it wasn’t worth the hassle. Should’ve just given it a miss.
Unless you’re a diver and have booked diving trips from pacific harbour, I don’t see any reason why someone would want to stay here.
Serena
Stayed 12 nights in Jan 2024