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Bula Vinaka, Thank you for your feedback, which I have shared with the team. Vinaka.
6/10 Okay
nilesh, Edmonton
Travelled with group
6 Apr 2024
Liked: Staff & service
I have been booking with Tanoa for two years now and I see the breakfast is saying almost every day you need to change the menu asap.I felt gross eating hash brown n sausages with porridge,and eggs .everyday.And at both the location.
Staff are wonderful and great
nilesh
Stayed 5 nights in Apr 2024
Response from Roshmita on 8 Apr 2024
Bula Vinaka , Thank you for your feedback and have shared it with the team. We do apologize on the inconvenience caused. Vinaka.
Bula vinaka beautiful people!! ❤️. The staff are all absolutely wonderful and are more than accomodating !! The pools are awesome, gardens beautiful, food delicious and it is perfectly situated to enjoy the area. I would be blessed to return one day!!
Sharla
Stayed 22 nights in Jan 2024
Response from Anaseini on 21 Feb 2024
Bula Vinaka Sharla, Thank you for your positive feedback and have shared it with the team. Hope to welcome you back soon. Vinaka.
10/10 Excellent
Ashika, Roseville
Travelled with family and small children
1 Feb 2024
Liked: Cleanliness, staff & service, amenities
The staff was great and very helpful. The only issue was the water leak in the bathroom was a bit annoying but overall it was a great stay.
Ashika
Stayed 6 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused .Hope to welcome you back soon. Vinaka.
Thank you for the positive feedback, have shared the feedback with the team. Hope to welcome you back soon.Vinaka
4/10 Poor
Donald, Rancho Palos Verdes
Travelled with partner
26 Jan 2024
Neighbor hood is not for walking, the facility is in poor condition, the restaurant has poor service and unacceptable food, and the service is mediocre
Donald
Stayed 1 night in Jan 2024
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused .Hope to welcome you back soon. Vinaka.
4/10 Poor
Deanna
Travelled with family
20 Jan 2024
Liked: Room comfort
Will not return
Not great, asked 3 times for extra towel (as had 2 towels for 3 people) and a hand towel took 2 days to get towel and never got hand towel. Had no hot water for 2 days and finally left early after having a rat in 2 of our 3 rooms.
Deanna
Stayed 5 nights in Jan 2024
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused . Vinaka.
Bula Vinaka Erika,Thank you for your positive feedback and have shared the feedback with the team. Hope to welcome you back soon. Vinaka.
10/10 Excellent
Henry
14 Jan 2024
Liked: Amenities
Henry
Stayed 2 nights in Jan 2024
Response from Christina on 14 Feb 2024
Bula Vinaka Henry,Thank you for your positive feedback and have shared the feedback with the team. Hope to welcome you back soon. Vinaka.
6/10 Okay
ANITA
Travelled with partner
10 Jan 2024
We always stay at Tanoa and this time it felt a bit different with new team members who maybe were too new to know how visitors are looked after, as all services were slow - otherwise we love the venue. Their pineapple pizza was to die for. It was yumm.
ANITA
Stayed 5 nights in Jan 2024
Response from Roshmita on 11 Feb 2024
Bula Vinaka Anita, thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused .Hope to welcome you back soon. Vinaka.
10/10 Excellent
daniel
8 Jan 2024
Liked: Cleanliness, staff & service
staff was very friendly
outside of the hotel front to the ocean was a little bit dirty
daniel
Stayed 8 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. Hope to welcome you back soon. Vinaka.
The hotel is clean and tidy with a great pool
The town it’s in is not the most beautiful but the weather is warm or hot the people are kind and embracing
luke
Stayed 6 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team .Hope to welcome you back soon. Vinaka.
6/10 Okay
Akariva
3 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The tv was not working for the past few days as confirmed by reception. Called reception to enquire only to be told that I.T was working on it. The issue remained until I had checked out. However the staff was great.
Akariva
Stayed 1 night in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. Hope to welcome you back soon. Vinaka.
Liquor was missing on 12 December 2023 after the cleaning was called in around 5:30 pm onwards in Room 412 as the cleaning wasn’t done in the morning! Reported to the Reception on our final day; took all the information and said they going to review the camera so after a while they came back and asked to report to the Police - we didn’t have enough time to report to Police; bit scary, after that I had to lock all our stuff
Sanita
Stayed 3 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, Thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused and will investigate on the feedback provided. Hope to welcome you back soon. Vinaka.
Bula Vinaka Vishwa,Thank you for your positive feedback and have shared the feedback with the team. Hope to welcome you back soon. Vinaka.
2/10 Terrible
Angela
Travelled with partner
18 Dec 2023
Disliked: Amenities
Over priced.
Angela
Stayed 2 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused. Hope to welcome you back soon. Vinaka.
10/10 Excellent
Myke
17 Dec 2023
Myke
Stayed 2 nights in Nov 2023
Response from Christina on 14 Feb 2024
Bula Vinaka Myke,Thank you for your positive feedback and have shared the feedback with the team. Hope to welcome you back soon. Vinaka.
I loved my stay. it was quiet and peaceful. Staffs were very friendly. I do like to suggest that I think hotel should provide laundry service rather than guests washing their own clothes and also may be think of adding more food varieties to breakfast.
Ranjini
Stayed 7 nights in Dec 2023
Response from Roshmita on 11 Feb 2024
Bula Vinaka, thank you for your positive feedback and have shared it with the team. Hope to welcome you back soon. Vinaka.
The customer service is horrible. i asked four times before they game me towels. They charged so much but service sucks.
Dave
Stayed 1 night in Nov 2023
Response from Christina on 4 Dec 2023
Bula Dave, Thank you for the feedback. Have shared the feedback with the team. Apologies for the inconvenience caused. Hope to welcome you back soon. Vinaka
2/10 Terrible
Ashika
20 Nov 2023
Ashika
Stayed 3 nights in Nov 2023
Response from Christina on 22 Nov 2023
Bula Vinaka Ashika, Thank you for sharing the feedback, have shared the feedback with the team. Hope to welcome you back soon. Vinaka
10/10 Excellent
Marcin
20 Nov 2023
Marcin
Stayed 1 night in Nov 2023
Response from Christina on 22 Nov 2023
Bula Vinaka Marcin,Thank you for sharing the feedback, have shared the feedback with the team. Hope to welcome you back soon. Vinaka
6/10 Okay
Angela
Travelled with family and small children
13 Nov 2023
Disliked: Amenities
Location was good,overlooking the ocean. Breakfast was average and food was tasteless. Pool was good but on Sunday teenagers were running and diving in and a person had a bad fall in front of me. I went and complained at reception but nobody cared! Only one restaurant and the food is quite expensive.
Angela
Stayed 4 nights in Nov 2023
Response from Roshmita on 14 Nov 2023
Bula Vinaka, thank you for your feedback and have shared it with the team. We do apologize on the inconvenience caused and will investigate on the feedback provided. Hope to welcome you back soon. Vinaka.
8/10 Good
Ranga
Travelled with partner
8 Nov 2023
Liked: Staff & service
Bedsheets not replaced everyday. No face towels in the room. Only one hand towel in the room.
Ranga
Stayed 3 nights in Nov 2023
Response from Roshmita on 9 Nov 2023
Bula Vinaka, Thank you for your positive feedback and have shared it with the team. We do apologize on the inconvenience caused and will investigate on the feedback provided. Hope to welcome you back soon. Vinaka.
Great place to stay if you need some time to stay around in the west. You will also catch beautiful sunsets and you can take walks by the seaside. Great exercise areas around as well and great for family walks in the mornings and afternoons.
Angie
Stayed 1 night in Oct 2023
Response from Apisai on 4 Nov 2023
Bula Vinaka,Thank you for the feedback and have shared it with the whole team.Hope to welcome you back soon.Vinaka.