Outdoor pool, pool umbrellas, pool loungers

Reviews of DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1003 reviews" "
Rating 8 - Good. 297 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People
Stayed 8 nights in Mar 2024

8/10 Good

Shivani singh

Travelled with family and small children
Liked: Property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Sera on 11 Mar 2024
Dear Shivani,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive feedback following your stay in our beautiful resort. We trust that it was an enjoyable and comfortable holiday. We hope to see you all again.Vinaka & Island Regards,Resort Management

6/10 Okay

Lucia

Travelled with group
Liked: Cleanliness, amenities
The room was large, clean and comfortable but far from the reception area so I had to rely on a porter to help with my luggage. It took 45 minutes for them to pick up my luggage when I was checking out. Service was also limited at the buffet dinner. They seemed short staffed. The photos of the beach on the website are also misleading. The beach has black sand and the area around it is dirty. Dining options are limited and not cheap.
Stayed 4 nights in Feb 2024
Response from Sera on 12 Mar 2024
Dear Lucia,Bula Vinaka and Greetings from DoubleTree Resort.We acknowledge your review after your recent stay with us. In regard to your comments, the black sand along the seafront is natural as the resort is located nearby two river mouths flowing into the sea. As such, on fine days we get the fair share of white sand as well as black sand & murky sea- water especially when there is rough seas and high tidal waves. This is quite natural, and we have no control over this matter. It is also disappointing to hear that you experienced service delays and we are sorry that we did not meet your expectations. Your feedback has been addressed with the relevant team leads for their review and improvement. We hope that we will again have the opportunity to welcome you back and that we will strive to ensure that you experience a far better level of service, for lasting positive memories of our beautiful resort and its people.Vinaka & Best Regards,Resort Management

6/10 Okay

Warren, Willits

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property site was very nice, but the Buffett style food was really not very good and was very overpriced! Also, a bottle of water at the resort was $10 ... at the little market just up the road from the resort, a larger bottle of water costed less than $2. Felt fleeced when the departure bill was tallied up. But overall ... very nice place to stay and relax.
Stayed 4 nights in Feb 2024
Response from Sera on 6 Mar 2024
Dear Warren,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your feedback following your recent stay. We have seriously noted your comments in regard to our buffet and this has been addressed with our Head Chef for his team review and improvements. For our food prices, here in Fiji, we import more than a few food and beverage items and we pay duty on top of hotel tax as regulated by the Fiji government of the day. Overall, our retail price is fair in comparison and as per market pricing here in Fiji. We hope to see you again in the near future for more lasting memories.Best Regards,DoubleTree Management Team

8/10 Good

trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sera on 29 Feb 2024
Dear Trevor,Bula Vinaka.Thank you for taking the time to review our beautiful resort and for giving us a positive rating.We trust that you had a wonderful and comfortable stay. Hope to see you again soon.Best regards,DoubleTree Management

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort and friendly staff beautiful views and being out on the island makes you feel secure
Stayed 4 nights in Feb 2024
Response from Sera on 29 Feb 2024
Dear Eric,Bula Vinaka.Great to hear from you after your recent stay with us. Thank you for acknowledging our team of hardworking people. They are a team to beat!Hope to see you again soon for more lasting and beautiful memories with your loved ones.Best regards,DoubleTree Management

10/10 Excellent

Arunothayam De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very very friendly, being a vegetarian kitchen went extra to prepare special meals for me . All the staff inckuding bar are cery friendly and helpful. Very clean room lovely swimming pool and beacges.
Stayed 3 nights in Feb 2024
Response from Sera on 29 Feb 2024
Dear Arunothayam De,Bula Vinaka.It's heartwarming to hear of your kind compliments and acknowledgement towards our staff and our amenities. We are always proud of our Kitchen team members for their commitment and passion to cater to the various cuisine preferences as per our guests' request.Thank you for your wonderful review. We hope to have you visit our resort again in the near future.Best Regards,DoubleTree Management

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and so attentive… What an amazing place to stay… The grounds were well kept And the swimming pool was perfect…. The chefs were great… The variety of foods were delicious and plentiful… From the staff at the desk to the house cleaners to the maintenance people to the waiters and waitresses… And management… It was the best experience I’ve had, and I’ve been traveling around the world for quite Sometimes… All of These people were wonderful… The ladies that work in the spa doing the massages were the best… So so helpful….
Stayed 10 nights in Feb 2024
Response from Sera on 29 Feb 2024
Dear Craig,Bula Vinaka.It has been a great pleasure for us to host you in our beautiful resort. Thank you for your fantastic review and for speaking highly of our team of staff. We sincerely enjoyed your company, and we can't wait to have you visit us again for more lasting memories.Until such a time, we wish you well.Best Regards,DoubleTree Management

10/10 Excellent

Melissa, BARGARA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing, especially Faith and Sera. The meals are lovely and kept hot, with good variety for breakfast and the buffet dinners. The cocktails are delicious and they can make whatever you want. The pool is large and clean. Our only disappointment is the distance to get to other places for tours etc and the lack of a swimming beach. Perfect for couples but lacks a little for children.
Stayed 7 nights in Feb 2024
Response from Sera on 29 Feb 2024
Dear Melissa,Bula Vinaka.Thank you for taking the time to send us your feedback after your recent visit to our resort.Wonderful to hear that you enjoyed the meals and the cocktails. Our pool is our pride and a super- hit with kids inhouse. Unfortunately, for the beach, it is as natural as it can be and is just beyond our control. Hope to see you again for more wonderful memories.Best regards,DoubleTree Management

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the DoubleTree Fiji were incredibly kind and helpful. They were available to help with anything that was needed and greeted me by name every time they saw me.
Stayed 3 nights in Feb 2024
Response from Sera on 7 Mar 2024
Dear Lori,Bula Vinaka and Sunny Greetings from DoubleTree Resort.It is a pleasure to hear that you had a wonderful time. Your kind compliment for our team members is sincerely appreciated and acknowledged. We are always proud of our hardworking staff back here.Hope to see you again for more lasting memories of our beautiful resort.Best regards,DoubleTree Resort Management

10/10 Excellent

Josphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on our honey moon with mum we were very well looked after friendly staff took care of all pool & room & view is just breath taking & food is amazing we had a romantic dinner for 3 ♥️♥️.Thank You
Stayed 1 night in Feb 2024
Response from Sera on 7 Mar 2024
Dear Josephine,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your great feedback following your recent stay in our beautiful resort. Your kind compliments towards our team of staff and your acknowledgement of their services is sincerely appreciated. We are always proud of their commitment to ensure that all our valued guests have an enjoyable time. Delightful indeed to hear that you enjoyed your honeymoon with us.We hope that we may again have the pleasure of your company here.Vinaka & Island Regards,DoubleTree Resort Management

8/10 Good

Radica

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to feel loved and appreciated, Double Tree is a great choice! People who work there are some of the most beautiful people I met in my life! Go Fijians!
Stayed 6 nights in Feb 2024
Response from Sera on 7 Mar 2024
Dear Radica,Bula Vinaka & Warm Greetings from DoubleTree.Heartwarming to hear of your enjoyable experiences whilst you were here! We always endeavor to ensure that all our valued guests have the most memorable time. Thank you for speaking highly of our team members and their services, they are definitely a team to beat! We look forward to seeing you all again for more fantastic experiences.Until we meet again, we wish you well.Island Regards,DoubleTree Resort Management

10/10 Excellent

Arthi

Stayed 1 night in Feb 2024

10/10 Excellent

Julian Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere Staff Facilities Cleanliness
Stayed 3 nights in Feb 2024
Response from Sera on 7 Mar 2024
Dear Julian Richard,Bula Vinaka & Sunny Greetings from DoubleTree. Thank you for your positive review after your recent stay with us. It's great to hear that you had an enjoyable time.We hope to see you again sometimes in the near future for more memorable experiences. Island Regards, DoubleTree Resort Management.

10/10 Excellent

Maëlle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sera on 7 Mar 2024
Dear MaëlleBula Vinaka and Sunny Greetings from DoubleTree Resort Fiji.Thank you for your positive feedback and rating following your recent stay with us.We hope to see you again soon.Island Regards,Resort Management

8/10 Good

Alexandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay! The property highlight is definitely the pool and swim up bar - the pool gets sun all day, and there is always good music playing from the bar. Overall good vibes. The staff at the hotel were also great - always saying hi, and making sure you have everything you need. The a la carte restaurant had good quality food, however the buffet was not great for the nights that we were there. The one downside of being in a quiet secluded area is that they can charge any price for food and you don’t really have other options. I would say that what they charge for the buffet does not reflect the quality of food. The room was spacious, and clean. Maybe it was the time of year we were travelling but there were lots of bugs and mosquitos. Make sure to bring some good quality bug repellent. Overall - an enjoyable and relaxing week.
Stayed 6 nights in Jan 2024
Response from Sera on 12 Mar 2024
Dear Alexandra,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for taking the time to send us your feedback after your recent visit to our resort. Wonderful to hear of your enjoyable experiences with us here.We take note of your concerns relating to our buffet and have reviewed our selection with our Head Chef, to work on improvements where we can. For our pricing, please kindly be informed that, just like any other hotel/resort operation here in Fiji, there are pricing regulations set by the government of the day which is inclusive of taxes. More than a few food and beverage items are not available locally thus we import and pay duty, apart from hotel tax. This heavily influences pricing at point of sale, however, is still fair to the market. Our Pest Control provider has been updated per your comments and scheduled treatment is ongoing however being in a tropical climate, this is dealt with on a daily basis. We hope that we may again have the opportunity to welcome you back in the future.Vinaka & Island Regards, Resort Management

6/10 Okay

Vish

Travelled with partner
Disliked: Cleanliness, amenities
Pretty average property, food was not good at all nor was breakie, property had heaps of insects and AC was not the best also - overall average experience
Stayed 4 nights in Jan 2024
Response from Sera on 12 Mar 2024
Dear Vish,Thank you for your review after your recent stay with us and we acknowledge that you have taken the time to write to us.We have also noted your feedback relating to your experiences here and we are sorry that we fell short of your expectations. Your comments are appreciated and have been taken on-board for our review and improvements, as we always endeavor to better our services, based on our guest's review.We hope to see you again for a more enjoyable holiday experience. Vinaka & Island Regards,Resort Management.

10/10 Excellent

Mohan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and would love to go back
Stayed 5 nights in Jan 2024
Response from Sera on 12 Mar 2024
Dear Mohan,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive feedback and rating following your recent stay with us.We look forward to seeing you again soon.Vinaka & Island Regards,Resort Management

8/10 Good

Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, only the restaurants are a bit expensive and not much choice if you choose to dinning.
Stayed 10 nights in Jan 2024

6/10 Okay

melissa

Travelled with family
Food at the beach restaurant is terrible the dinner buffet is ok both are way overpriced
Stayed 3 nights in Dec 2023

2/10 Terrible

Daniella

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Yimu

Stayed 9 nights in Dec 2023
Response from Sera on 12 Mar 2024
Dear Yimu,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive feedback and rating following your short stay in our beautiful resort. We hope to see you all again sometimes soon in the near future, for more lasting, enjoyable memories.Vinaka & Island Regards Resort Management

6/10 Okay

Aisling

Travelled with partner
The property had a lovely view and bure on the beach had fans and ac. The staff were lovely but the place was very unorganised. Mis information thoughout our stay. We needed to request a towel and bed linin change after 4 days.
Stayed 6 nights in Dec 2023

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the place was beautiful full of trees and nature
Stayed 3 nights in Dec 2023

6/10 Okay

Rutuja

The huts at the property were very impressive as most of them had sea view. They let us check in very early as we landed early in the morning and room was available. Breakfast and food was ok.
Stayed 3 nights in Dec 2023

8/10 Good

Aliya

Travelled with partner
The hotel was beautifully decorated for Christmas. I booked a bure with ocean view but my bure was all the in the back. Also the staff was very friendly but the service was slow.
Stayed 3 nights in Dec 2023

10/10 Excellent

Fazila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location
Stayed 3 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Tak Fai, LITTLE NECK

Travelled with family
Liked: Staff & service
Too much new friends flying onto your table when you having a morning breakfast !
Stayed 4 nights in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Staff were lovely and very friendly. Taxis recommended by Resort too expensive
Stayed 6 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort, room, restaurants, and staff were great. If they provided a free shuttle to Nadi or Denarau, It would be perfect.
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower did not drain properly and overflowed into the rest of the bathroom. Had mold in the corners of the shower. On the first day we found the bed sheet had stains and had to be replaced. The standard of the breakfast could be improved. Overall had a very enjoyable stay. The staff are amazing, and they are an asset the hotel.
Stayed 6 nights in Nov 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, really tasty food.
Stayed 4 nights in Nov 2023

10/10 Excellent

Asha

Travelled with group
Liked: Cleanliness, property conditions & facilities
I liked the people and the the property, but was a bit disappointed with the location
Stayed 2 nights in Nov 2023

10/10 Excellent

Elvis

Stayed 6 nights in Nov 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Room cleaning not consistent. One cleaner was great, the other did not show up
Stayed 7 nights in Nov 2023

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A nice property that is set in beautiful lush garden grounds. Fiji attracts us time and again not just because of its beautiful beaches and setting, but because of the beautiful people. The staff at Double Tree were no exception to this - open, friendly, always willing to help and greet you with a warm "Bula!". This was a particularly difficult time for them... we arrived a day before Cyclone Mal hit after transferring (last-minute) from one of the island resorts so that we could make our connecting flight back to NZ before the ferries were cancelled (the flight ended up being cancelled anyway). We were told to remain in our rooms for our safety during the cyclone, and food was delivered to us. This was a brilliant arrangement, and after the winds passed, staff immediately sprung into action around the resort to clear the debris, reinstate normality, and reassure visitors. Where the resort is really lacking is in the food/dining space - perhaps this was due to the weather events. The buffet selection for breakfast and dinner was average at best, often seemed to be random (choices that just didn't seem to go together), and serving dishes regularly empty for long periods due to the piggish buffet mentality of some guests. We watched a couple next to us bring their own bottled softdrink, tell staff that "only one of us will be having buffet thanks", then proceed to mound several plates which they shared between them. No wonder they have to crank the buffet prices up!
Stayed 2 nights in Nov 2023

4/10 Poor

Keith

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing for a Double Tree
A disappointing experience compared to other Fiji resorts and other Double Tree locations. I stayed in one of the Bure rooms, which are spacious and have Fijian styling. Unfortunately my bathroom smelled terrible upon check in and there were lingering smells of something like body odor throughout the room. The physical condition of the property appeared to be lacking – most of the roofs of the Bure rooms had tarps covering sections or had missing sections of roof shingles and several sidewalks and paths have crumbling cement. The restaurant music was so loud that conversation was difficult and the food quality was below average and not on par with other Double Tree locations. I ordered room service on the second night and after waiting nearly an hour I called back and room service had to ask me for my order again, which was finally delivered 90 minutes after my first call. The breakfast buffet had sufficient variety but several items such as the scrambled eggs were stone cold. My wife was interested in a spa service, but upon visiting the spa 1 hour after their opening time, no one was present and the front desk staff could not locate the spa attendant. The beach access was also disappointing, as there is a beach at one end of the property but only about a 100 meter section was usable - the rest was covered with trees and old tires. The staff are very friendly but this property was low value for the premium price and did not have the expected experience of a Hilton property.
Stayed 3 nights in Nov 2023

8/10 Good

Rupinder Kaur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was not good was the food. They need to make the food better. Breakfast was ok. There was a good choice and the fresh omelettes are beautiful. The boost juice for the day was exceptional. However, the evening dining needs to be worked on. The only evening that had good food is the Fijian night. The entertainment was great and when the staff all sang together it was exceptional. It is a quiet resort which was what we wanted. So if you want a night life there isn't one. Apart from this the resort and the staff were fantastic.
Stayed 6 nights in Nov 2023

10/10 Excellent

Tessa Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay, staff couldn't do enough for us and were lovely, great place for pure relaxation.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sangeeta

Stayed 2 nights in Nov 2023

8/10 Good

Corinna

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Guest
Not the same experience anymore, been here before couple times but disappointed this trip. Front desk and kitchen staff could definitely use customer service training. Wouldn't go here again
Stayed 1 night in Nov 2023

10/10 Excellent

anne-marie van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service. Beautiful property well maintained. Great value. Amazing pool area.
Stayed 3 nights in Oct 2023
Response from dt on 7 Nov 2023
We are so grateful for your 5* rating! Your feedback is extremely important to us, as it helps us to know that we are providing the best service possible. We're glad that you had a wonderful time with us and that we were able to make your stay comfortable and memorable. We hope to have the opportunity to host you again in the future.Kind Regards,DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

10/10 Excellent

Adam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little resort that I would highly recommend for a short stay. Not a lot of eating options (Buffet or A La Carte only), but decent pricing for a Fijian resort. Staff are extremely attentive and friendly. Less family orientated, so was a much quieter, relaxed vibe. Stayed in a bure which was worth the extra money. Cannot recommend this place enough. Photo's online don't do it justice! Beautiful property to walk around.
Response from dt on 7 Nov 2023
We are so grateful for your 5* rating! Your feedback is extremely important to us, as it helps us to know that we are providing the best service possible. We're glad that you had a wonderful time with us and that we were able to make your stay comfortable and memorable. We hope to have the opportunity to host you again in the future.Kind Regards,DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

10/10 Excellent

Moka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this property because it was always clean and well maintained. The staff there were absolutely beautiful an so welcoming. We enjoyed our stay for the 1 week we were there. Breakfast staff Toks, Jim & Tia were so lovely to us every morning never failed to let us down definitely 10/10 for them. Our Bar staff Amini & Pate hands down the most sociable staff to connect with an communicate with 10/10 customer service was on point an all the laughs. Our Buggy driver Jone always kept us safe an attended to bring us what we needed in the room everyday when he was on shift. Thank you very much double tree we will be back again xxx from the B78 girls 😊
Stayed 7 nights in Oct 2023
Response from dt on 7 Nov 2023
Dear Moka,Thank you for the great feedback. We are glad that you had a wonderful stay with us, and we are proud of the great service from Toks, Jim, Tia, Amini, Jone and Pate.We will share feedback to them for their 10/10 customer service.Regards,The DoubleTree Management Team.

8/10 Good

Angel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the privacy of the island resort. The staff are very courteous, helpful and go out of their way to be of help. It's a bit far from the shopping precinct.
Stayed 4 nights in Nov 2023
Response from DT on 7 Nov 2023
Dear Angel,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,The DoubleTree Management Team

10/10 Excellent

ADEL, BOCA RATON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, everything works. Great grounds, pool, restaurant and Wi-Fi. The rooms are outstanding
Stayed 1 night in Nov 2023
Response from DT on 6 Nov 2023
Dear Adel,Thank you for your feedback and it was great to know that you had a wonderful stay.Hope to see you again soon,Regards,The DoubleTree Management team.

10/10 Excellent

Sandra

The service was exceptional
Stayed 3 nights in Oct 2023
Response from DT on 1 Nov 2023
Dear Sandra,Thank you for the 5* rating and it was lovely to know that you have a lovely stay. Regards,The DoubleTree Management Team.

4/10 Poor

jenny

Travelled with partner
Liked: Cleanliness
Unfortunately the food really let this property down. The buffet was overpriced for what it was and both dinner and breakfast buffet was not good. The outdoor restaurant took over an hour and a half to serve us before we opted to get snacks from the convenience store as a make shift dinner instead. Not up to Hilton standards.
Response from DT on 31 Oct 2023
Dear Jenny,We appreciate your feedback about your stay and how we can improve. We have made our Food & Beverage leadership aware of your experience so that they can rectify the service provided moving forward. We will be sure to use this a teachable moment for the team.RegardsThe Doubletree Management Team.