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This is a fabulous property!! The hotel is absolutely gorgeous and luxurious. The rooms are decorated beautifully with very comfortable beds. The bathroom was sparkling clean. The food options were great. We had dinner and breakfast next morning and both meals were delicious. The staff was super friendly and went out of their way to give us recommendations for things to do/see and to show us how to get places! I highly recommend this hotel and hope to be back for a longer visit!
Dear Jocelyn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
Kristin
Stayed 4 nights in Feb 2024
Response from Michaela on 19 Mar 2024
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!)
The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
Dany
Stayed 2 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
From start to finish, the staff in this hotel are very professional.
Excellent food in all of the restaurants
Great atmosphere
Look forward to my next visit
RICHARD
Stayed 2 nights in Feb 2024
Response from Michaela on 23 Feb 2024
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
Dear Paul,Thank you for your genuine review which my team and i very much appreciate. We have duly noted noted your feedback on hot water issue which has now been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Mark
5 Jan 2024
Mark
Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Ian,Thank you for your high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Great hotel close to town centre and with amazing views over the golf course and West Sands
Christoph
Response from General Manager on 13 Feb 2024
Dear Christoph,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Couldn’t fault it. Friendly team. Great breakfast. Perfect location for golf.
Nick
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Nick,Thank you for your positive review & high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Brian,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Abbe
5 Dec 2023
Abbe
Stayed 3 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Abbe,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
William
2 Dec 2023
William
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear William,Thank you for your positive rating and i do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Margaret,Thank you for your positive review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Fumitaka
21 Nov 2023
Fumitaka
Stayed 1 night in Nov 2023
Response from General Manager on 12 Dec 2023
Dear Fumitaka,Thank you for your high rating which my team and i very much appreciate. We do hope we have he opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Great overnight stay while visiting son in St Andrews. Staff were super helpful and polite. Room was beautiful. Chose the hotel as it is dog friendly and they certainly were. Would definitely stay again.
Kathy
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Kathy,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us visiting your son and also you found our location dog friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Edward,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
10/10 Excellent
Steven
13 Nov 2023
Steven
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Steven,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Lorraine
12 Nov 2023
Lorraine
Stayed 1 night in Nov 2023
Response from Michaela on 14 Nov 2023
Dear Lorraine,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela AristheneGuest Relations Representative
Rusacks is incredible. The staff were exceptionally accommodating and obviously catered to me as a golfer. My does not golf so I couldn't get a tee time set up as a single at The Old Course but they sent someone out to see how many people were in the queue and called me once I needed to head over to insure I could play. The rental clubs were newer Titleist with a Scotty Cameron putter! Bathroom had heated floors. The only hotel we stayed in during our trip that actually had a refrigerator in the room. Overall a tremendous experience and I will definitely be returning.
Timothy
Stayed 1 night in Oct 2023
Response from Michaela on 10 Nov 2023
Dear Timothy,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela AristheneGuest Relations Representative
Amazing location and views next to the old course and easy walk to pubs and restaurants. The breakfast was exceptional and staff was kind and responsive. First class.
ryan
Stayed 5 nights in Oct 2023
Response from Michaela on 11 Nov 2023
Dear Ryan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
6/10 Okay
Phil
4 Nov 2023
Liked: Property conditions & facilities
Disappointing
Poor check in, no welcome. No free wine as promised. Tiny bedroom and no upgrade even though hotel was empty and hotels.com gold promise.
On the positive, good breakfast.
Phil
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Phil,Thank you for your genuine & informative review which my team and i appreciate. I was most disappointed to learn that your stay with us was not a pleasant one and i will ensure our reception mgr. reviews your comments with our team members and thank you for your kind words on our breakfast service. We do hope we have the opportunity to welcome you back .Best wishesSeamus CoenGeneral Manager
6/10 Okay
Gillian
1 Nov 2023
Gillian
Stayed 1 night in Sep 2023
Response from General Manager on 30 Nov 2023
Dear Gillian,Thank you for your genuine review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Guest,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
6/10 Okay
Constance
Travelled with partner
29 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve long wanted to stay here - although sadly it didn’t really live up to expectations. Firstly got locked in bathroom, toilet seat broken, a/c not working, room not serviced until 5pm and a long wait for breakfast which was pretty mediocre when it arrived.
The staff were all excellent and maybe the rooms in the new area are better but this certainly wasn’t 5 star in my opinion.
Constance
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Constance, Thank you for genuine review and rating which my team and i very much appreciate. I was disappointed to learn that you stay was not up to our usual high standards and i wish to convey my sincere apologies for our shortcomings on this occasion. We do hope we that we have the opportunity to showcase a much more positive experience the next time you visit St.Andrews.
6/10 Okay
Debbie
29 Oct 2023
Disliked: Staff & service
Debbie
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Debbie,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Colin,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Edward,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.
10/10 Excellent
Steve
22 Oct 2023
Steve
Stayed 1 night in Oct 2023
Response from Michaela on 11 Nov 2023
Dear Steve,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
6/10 Okay
Richard
21 Oct 2023
Richard
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Richard,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Pamela
21 Oct 2023
Pamela
Stayed 3 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Pamela,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Outstanding hotel. Wonderful staff. Magnificent location. Great room. I couldn’t have asked for a better experience. The staff members were all so professional, eager to help, and focused on creating a great experience for their customers. Absolutely top-notch in every regard!
Russell
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Russell,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Taryn
20 Oct 2023
Taryn
Stayed 1 night in Oct 2023
Response from Michaela on 10 Nov 2023
Dear Raryn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
Dear Angela-May, Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future
Luxurious accommodation with friendly staff. However, breakfast was like something from Fawlty Towers! Tea for 2 but no milk. Salt and pepper mills both empty. Husband's full breakfast came, was eaten and cleared away and still no sight of mine. Couple at next table and single man both waited over an hour for their breakfast. My scambled egg with smoked salmon eventually arrived an hour after ordering. Anyway, view of golf course made up for it
Maggie
Stayed 2 nights in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Maggie,Thank you for your positive & genuine review which my team and i very much appreciate. I was delighted that you found team to be friendly and accommodation luxurious. I have duly noted your feedback on breakfast service which we suffered whilst you stayed with lack of team players on duty which has been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Excellent staff, excellent room, excellent food and excellent location. We thoroughly enjoyed our visit!
koithara
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear koithara,Thank you for your positive review and high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Loved the beds and the room itself. It is very well decorated and had everything one could need. Staff were excellent at the front desk.
Lara
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Lara,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience and staff members were most helpful and friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Bruce,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Cameron,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 Excellent
Richard
22 Sept 2023
Richard
Stayed 3 nights in Sep 2023
Response from General Manager on 18 Oct 2023
Dear Richard,Thank you for your positive review and high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the future.Best wishesSeamus CoenGeneral Manager
The staff at Rusacks is warm and helpful. The hotel offers in my opinion the best food in St. Andrews and has the best pub, second to the Dunvegan of course.
Ava
Stayed 2 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Ava,Thank you for your positive review and rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Dear Steven,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us and found the our views over the Old Course to your liking. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Shower stopped giving water after a few minutes, could not finish. Reported to management and learned another gentlemen on another floor had the same problem. They lost our car keys, after we valet parked. Had to alter golf plans as we were delayed few hours until they found them. Totally unacceptable for a property of this caliber.
Bernie
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Bernie,Thank you for your genuine & informative review which my team and i very much appreciate. I am truly sorry that there was an issue with your car key being misplaced and causing a delay to your tee time at Crail which we changed for you once we were aware that keys were missing. I was involved in the sourcing of your keys and as a gesture of goodwill, i left a nice bottle of whisky for you in the your hired car which i hope you will enjoy. I have shared your feedback on water issues which we are working on with our Director of Engineering. I do hope we get the opportunity to welcome you back in the future and i will personally ensure you have a much more pleasant experience with us
The staff is very professional and friendly. We checked in early which was nice. Room size is average unless you upgrade to a suite. Your paying for the name and location. There are better quality/value options in the immediate area. Kinnettles is one for certain.
Richard
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Richard,Thank you for your positive , genuine review & rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
One of the best hotels I’ve ever stayed in. The price tag is very high but all accommodations in St. Andrews are expensive and this one was well worth the cost. The room was large, well designed & very comfortable. The bed was very comfortable. The bathroom was well designed. The staff was very hospitable and the whole property was very clean. Our room was ground level at the front of the property and we didn’t hear a peep from the road all night.
The only minor “complaint” would be the parking situation is not great. Both of the lots you can park in were full at the time we arrived. I recommend just using the valet parking, which is £35. Pull right up on the curb out front and the concierge will take your car.
Doug
Stayed 1 night in Sep 2023
Response from General Manager on 12 Sept 2023
Dear Doug,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and in particular the cleanliness of our hotel, team members being most hospitable and bed was very comfortable. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
Property is old but very well maintained. Old course is right out the door!
RICHARD
Stayed 2 nights in Sep 2023
Response from General Manager on 12 Sept 2023
Dear Richard,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager