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Reviews of Canadas Best Value Inn & Suites Fernie

2.5 out of 5
Canadas Best Value Inn & Suites Fernie
401 Highway 3, Fernie, BC

Reviews

7.4

Good

Rating 10 - Excellent. 230 out of 920 reviews" "
Rating 8 - Good. 356 out of 920 reviews" "
Rating 6 - Okay. 186 out of 920 reviews" "
Rating 4 - Poor. 106 out of 920 reviews" "
Rating 2 - Terrible. 42 out of 920 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kazuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the privilege of talking to the owner and the manager. They were friendly and open to suggestions. With regard to Fernie British Columbia finding a good hotel at a reasonable price is a challenge. This hotel for people who care about their budget is an excellent option. The owner has invested in the comfort of his guests such as new beds. The floors were clean and an excellent condition. The fact that there's no carpet in the units can mean a little bit noisier if you are on the bottom floor. But if you want quiet room the top floor is excellent. Our state was quiet and relaxing comfortable and we got a good night's rest which I believe is the best goal.
Stayed 1 night in May 2024

8/10 Good

James A

Travelled with family
Liked: Amenities
Average property in great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Canada Best Value Inn Fernie on 9 May 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in, decent clean room, convenient location
Stayed 1 night in May 2024
Response from Canada Best Value Inn Fernie on 9 May 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

6/10 Okay

Timothy

Stayed 1 night in May 2024
Response from Canada Best Value Inn Fernie on 9 May 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

10/10 Excellent

Chris

Liked: Amenities
Right next to the highway
Stayed 1 night in Apr 2024
Response from Canada Best Value Inn Fernie on 18 Apr 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay!
Stayed 1 night in Apr 2024
Response from Canada Best Value Inn Fernie on 18 Apr 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its located at HWY and too noisy a little bit
Stayed 1 night in Apr 2024
Response from Canada Best Value Inn Fernie on 16 Apr 2024
Thank you for your feedback, we appreciate it. Yes, the highway noise is loud sometimes since it is a motel situated across the highway. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Apr 2024
Response from Canada Best Value Inn Fernie on 16 Apr 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

10/10 Excellent

Franklin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to walking paths by the river and surtounded by mountains.
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

10/10 Excellent

Anya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Sep 2023
Response from Canada Best Value Inn Fernie on 31 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Patsy G.

Travelled with partner
Liked: Cleanliness, staff & service
We were there for KIJHL hockey and this property is within walking distance. There are also eatery's nearby. The only negative really was the quality of the bed. We were only there for 1 night so was ok.
Stayed 1 night in Mar 2024
Response from Canada Best Value Inn Fernie on 28 Mar 2024
Thank you for your feedback, we appreciate it. .we will definitely work on the concerns you brought us and hope to see you again in the future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Canada Best Value Inn Fernie on 28 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

4/10 Poor

Sue

Disliked: Cleanliness, amenities, property conditions & facilities
I know this is a hotel on the budget friendly spectrum when I booked it, but I did not expect to have a bathtub that still have other people’s hair left it in. And the laminate on the bath tub is “bubbling up” when I step into the tub for a shower, there is a bump of material separated from the tub itself. Mattress was thin and I could almost felt the springs that’s supporting me. No duvet was provided; a wool blanket was sandwich between a flat sheet and a cover sheet. In the middle of the night, the microwave’s plug some how got loose from the wall plug(perhaps from the light vibration from the mini fridge) and made a beeping sound which woke me up. Walls are very thin, I could hear the person using the toilette next door to me. Budget friendly, yes, but that’s about it
Stayed 2 nights in Mar 2024
Response from Canada Best Value Inn Fernie on 28 Mar 2024
Thank you for your feedback, we appreciate it. We apologize for the inconvenience you faced during your stay, we will definitely work on the concerns you brought us and hope to see you again in the future.

8/10 Good

Donald

Travelled with pets
Good value
Stayed 1 night in Mar 2024
Response from Canada Best Value Inn Fernie on 19 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Very nice staff
Stayed 5 nights in Mar 2024
Response from Canada Best Value Inn Fernie on 14 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Canada Best Value Inn Fernie on 9 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Justin

Liked: Cleanliness
Was good
Stayed 3 nights in Mar 2024
Response from Canada Best Value Inn Fernie on 8 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Good place to stay. Nothing fancy, but it was affordable and decent place to sleep.
Stayed 4 nights in Mar 2024
Response from Canada Best Value Inn Fernie on 5 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Anthony

Stayed 4 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 28 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

6/10 Okay

Leslie, Calgary

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good location, staff was friendly. Ski shuttle access was very convenient. The room had an unpleasant odour, and the floors and front of toilet were not clean (pee stains).
Stayed 2 nights in Mar 2024
Response from Canada Best Value Inn Fernie on 4 Mar 2024
Thank you for your feedback, we appreciate it. We always encourage our guests to address their concerns to the Front Desk so that we can fix those right away, and we will address your concerns with our housekeeping team. We apologize for the inconvenience you faced during your stay, we will definitely work on the concerns you brought us and hope to see you again in the future.

8/10 Good

Shaylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Continental breakfast good. Pool and hot tub. Bring ear plugs, lots of highway noise as it’s very close to highway and faces it.
Stayed 2 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 4 Mar 2024
Thank you for your feedback, we appreciate it. Yes, the highway noise is loud sometimes since it is a motel situated across the highway. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Older hotel but beds comfortable and clean
Stayed 1 night in Mar 2024
Response from Canada Best Value Inn Fernie on 4 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to Fernie Alpine Resort right at motel. Good kitchenette; could add a few more kitchen items.
Stayed 7 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 1 Mar 2024
Thank you for your feedback, we appreciate it. About the kitchen items we will address your concerns with our housekeeping team. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 1 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Nadine

Stayed 3 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 28 Mar 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

6/10 Okay

David Roy, Sherwood Park

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from manager on 29 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient for getting to ski hill. Staff was very good and always accommodating. Hot tub jets did not work. Sauna was not working at all. Light bulb out in the kitchen area. Bathroom shower rod was loose and would not hold up the curtain very well. Bathroom was extremely small.The bed was comfortable. Nice to have a desk in the bedroom. Breakfast was satisfactory. Nice to have cooking facilities, but no linens were supplied so we had to use facecloth and hand towel to do dishes. Thank you. Our 3 days were enjoyed.
Stayed 3 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 21 Feb 2024
Thank you for your feedback, we appreciate it. We always encourage our guests to address their concerns to the Front Desk so that we can fix those right away, we will address your concerns with our housekeeping team. We apologize for the inconvenience you faced during your stay, we will definitely work on the concerns you brought us and hope to see you again in the future.

10/10 Excellent

Mona

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, I am very pleased with my stay. I stay here every time I pass through town, and it is always clean, pleasant and convenient. The staff are great, the room was clean and even had some new updates since the last time I stayed. My pets are always welcome, with excellent access to walking trails and restaurants. Breakfast is basic but just what I need before hitting the road again.
Stayed 1 night in Feb 2024
Response from Canada Best Value Inn Fernie on 20 Feb 2024
Dear Mona, Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

8/10 Good

Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient going fernie ski resort but downside is you can really hear the neighbors beside your room . It was good experience.
Stayed 2 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 18 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

4/10 Poor

Gabriel

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We got there and our door had clearly been kicked in. The frame was split. Asked to switch rooms and said the door needed to be fixed. Was told not to worry no one will come in. Not really the point. The place was not full and was told he couldn’t do anything. Won’t be staying there again
Stayed 3 nights in Feb 2024
Response from Canada Best Value Inn on 17 Feb 2024
Dear Gabriel, We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

10/10 Excellent

CELINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel door faces outside, motel style, which is fine. Parking lot gets really full at night. Pool is very small and hot tub is even smaller. It was fine though. Would probably stay again, considering it was more affordable than other places, but room was comparable to other hotels in area, and the pool/hot tub is same exact size as the best western down the street.
Stayed 2 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 16 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Canada Best Value Inn Fernie on 16 Feb 2024
Thank you, we appreciate your feedback. We would like to know more about your expectations that we could not meet, and we will definitely work on the concerns you bring to us. We also hope to welcome you in the future.

8/10 Good

Verified traveller

Disliked: Staff & service
Room was clean. However in four nights housekeeping came in twice and removed garbage and that was it. Breakfast bar hammered by school group three days in a row and wasn’t resupplied.
Stayed 4 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 13 Feb 2024
Thank you for your feedback, we appreciate it. We will address your concerns with our housekeeping team. and We apologize for the inconvenience you faced during your stay, we will definitely work on the concerns you brought us and hope to see you again in the future

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice amenities.We had a kitchenette.Comfortable beds.
Stayed 1 night in Feb 2024
Response from Canada Best Value Inn Fernie on 13 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

10/10 Excellent

Ashlie

Stayed 1 night in Feb 2024
Response from Manager on 1 Apr 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future.

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service, property conditions & facilities
An okay stay if you're just spending an overnight in Fernie. Anything more than this, and I'd look elsewhere. The rooms are okay, but could use a really good scrub down. The walls are quite thin, we could hear our neighbours tv clearly through the wall. The beds are comfortable. Breakfast is very basic toast, cereal, fruit, yogurt, and good coffee. The pool and hot tub area is fine, but the hot tub jets were not working and looked like this has been the case for a while.
Stayed 2 nights in Jan 2024
Response from Canada Best Value Inn Fernie on 7 Feb 2024
Thank you, we appreciate your feedback. We would like to know more about your expectations that we could not meet, and we will definitely work on the concerns you bring to us. We also hope to welcome you in the future.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff made our stay relaxing and convenient for our one night while skiing in Fernie.
Stayed 2 nights in Feb 2024
Response from Canada Best Value Inn Fernie on 7 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future,

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Very old, needs a lot of work
Stayed 3 nights in Jan 2024
Response from Canada Best Value Inn Fernie on 6 Feb 2024
Thank you, we appreciate your feedback. We would like to know more about your expectations that we could not meet, and we will definitely work on the concerns you bring to us. We also hope to welcome you in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Well situated.
Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 6 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 6 Feb 2024
Thank you for your feedback, we appreciate it. We hope to see you again in the future

10/10 Excellent

Robert, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for an overnight stay. Kitchenette was handy.
Stayed 1 night in Jan 2024
Response from Canadas Best Value Inn on 6 Feb 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

8/10 Good

Quinn

Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 28 Jan 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

6/10 Okay

Peter

Travelled with family
Another example of a hotel that has a broken hot tub. It seems to be happening all the time we were told that the health inspector shut it down a day or two ahead of time.
Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 27 Jan 2024
Thank you for your feedback, we appreciate it. We are really sorry for the inconvenience you faced during the stay. Sometimes, we have to close our hot tub for essential maintenance. We hope to serve you with our best service next time.

4/10 Poor

Benjamin

Stayed 1 night in Jan 2024
Response from Manager on 1 Apr 2024
Thank you for your feedback, we appreciate it. We hope to see you again in the future.

4/10 Poor

Erin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the dirtiest rooms I have ever stayed in. My feet turned black walking from the bed to the bathroom from all the dirt on the floor. I would not recommend staying here unless there were no other rooms available in Fernie.
Stayed 2 nights in Jan 2024
Response from Canada Best Value Inn Fernie on 25 Jan 2024
Thank you for your feedback, we appreciate it. We will address your concerns with our housekeeping team. We apologize for the inconvenience you faced during your stay, and hope to see you again in the future

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 25 Jan 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

8/10 Good

matt

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Canada Best Value Inn Fernie on 20 Jan 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Canada Best Value Inn Fernie on 20 Jan 2024
Thank you for your feedback, we appreciate it. We are really glad you had a good stay and hope to see you again in the future