2 indoor pools

Reviews of AmericInn by Wyndham Fergus Falls - Conference Center

2.5 out of 5
AmericInn by Wyndham Fergus Falls - Conference Center
526 Western Avenue, Fergus Falls, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 300 out of 561 reviews" "
Rating 8 - Good. 192 out of 561 reviews" "
Rating 6 - Okay. 50 out of 561 reviews" "
Rating 4 - Poor. 11 out of 561 reviews" "
Rating 2 - Terrible. 8 out of 561 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked the room
Stayed 1 night in May 2024

10/10 Excellent

CORRINE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and stylish, comfortable rooms. Pleasant encounters with all staff. Outstanding breakfast service with many choices and operating until 10 am, which is great for vacationing families.
Stayed 1 night in May 2024

10/10 Excellent

Lucas

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was clean, hot tub was great temp, breakfast was so good!
Stayed 2 nights in May 2024
Response from AmericInn Management on 20 May 2024
Hi Lucas, Thank you so much for your fantastic review! We are very pleased to hear that you enjoyed your stay with us. It is wonderful to know that you found our pool clean and refreshing, and that the hot tub was at a great temperature for your relaxation. We’re also delighted that you loved our breakfast offerings. Our team works hard to provide a variety of delicious options to start your day off right. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit. Thank you for choosing to stay with us! Sincerely, AmericInn by Wyndham Fergus Falls Management

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and recently remodeled
Stayed 1 night in May 2024
Response from AmericInn Management on 3 May 2024
Hi Christine, Thank you for taking a moment to leave a review on your recent stay at our property. We are pleased to hear that you had a positive experience during your recent stay with us! Maintaining a high standard of cleanliness is a top priority for us, and we are delighted that our efforts were evident during your stay. Our recent remodeling is aimed to enhance our guests' experience, and it's wonderful to know that you enjoyed the updated accommodations.Your kind words serve as great motivation for our team to continue delivering exceptional service and maintaining our facilities to the highest standards. Thank you for staying with us and we hope to have the pleasure of welcoming you back to our hotel in the near future! Sincerely,AmericInn by Wyndham Fergus Falls Conference Center Management

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room with plenty of room.
Stayed 1 night in Apr 2024
Response from AmericInn Management on 29 Apr 2024
Hi Susan, Thank you for sharing your experience with us! We are pleased to know that your check-in process was smooth and that you found your room to be clean and spacious. Providing exceptional service and comfortable accommodations are our top priorities, and we are glad to have met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good. The staff was helpful.
Stayed 2 nights in Apr 2024
Response from AmericInn Management on 23 Apr 2024
Hi Brian, Thank you so much for taking the time to share your positive experience at our hotel. We are pleased to see that you enjoyed your stay with us! We are happy to know that you found our team friendly and accommodating and our breakfast amenities to your liking. We strive to create a welcoming, relaxing and considerate atmosphere for our guests, and your kind words affirm that we are achieving our goal. Our team works diligently to provide exceptional service, and your recognition of their efforts means a lot to us. We will be sure to pass along your compliments to everyone involved in making your stay memorable. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again soon! Sincerely, AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Clean, close to restaurants.
Stayed 1 night in Apr 2024
Response from AmericInn Management on 10 Apr 2024
Hi Kimberly,Thank you for taking a moment to leave review of your recent stay at our property.We are thrilled that you had a such a great experience with our hotel and team members. We are very pleased that you appreciate the level of service and cleanliness that we take pride in giving to our guests!Thanks again for your pleasant feedback. We thank you for choosing to stay with us and hope to have the pleasure of hosting you again soon!Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

chris

Stayed 1 night in Mar 2024
Response from AmericInn Management on 23 Apr 2024
Hi Chris!Thank you for taking the time to rate your stay at our hotel. We take great pride in this property and its amenities, and we sincerely appreciate the opportunity to serve you and make your time with us comfortable and enjoyable. We are very pleased to see that you enjoyed your stay, and we look forward to serving you again!Sincerely,AmericInn by Wyndham Fergus Falls Management

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Fergus Falls. I’ve stayed almost everywhere in this town.
Stayed 1 night in Mar 2024
Response from AmericInn Management on 25 Mar 2024
Hi Robert,Thank you for taking the time to post a review of your stay.We are extremely pleased that you are so happy with our hotel and with the excellent experience you had. We take great pride in this property and sincerely appreciate the opportunity to serve you.Thank you for staying with us and sharing your positive feedback!Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Twyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and checkout was great. The staff were very nice and we loved our queen suite! We would stay again!
Stayed 1 night in Mar 2024
Response from AmericInn Management on 4 Mar 2024
Hi Twyla,Thank you for your kind review.We are pleased that you had such a wonderful experience with our hotel and team members, and that you were happy with your accommodations.We appreciate you staying with us and look forward to having you back next time!Sincerely,Management and Staff –AmericInn by Wyndham Fergus Falls Conference Center

10/10 Excellent

Julie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from AmericInn Management on 4 Mar 2024
Hi Julie, Thank you for taking the time to rate your experience.We are pleased that you were happy with your stay at our property. We take great pride in this hotel and appreciate the opportunity to serve you.Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again soon!Sincerely,AmericInn by Wyndham Fergus Falls Management

6/10 Okay

Lori

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from AmericInn Management on 26 Feb 2024
Hi Lori,Thank you for staying with us!We appreciate you taking the time to rate your experience, and we hope to have the pleasure of hosting you again soon!Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AmericInn Management on 19 Feb 2024
Hi Beth,Thank you for taking the time to rate your stay with us!We are pleased that you had such a wonderful experience. We take great pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.Thank you for choosing to staying with us and we look forward to seeing you again soon!Sincerely,AmericInn by Wyndham Fergus Falls Management

8/10 Good

Tyson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a room for 5 people, which I put on my reservation, but when we checked in to room 301 (suite), there was only 1 bed and 1 pull out sofa. Where was the 5th person supposed to sleep? One of my kids slept at my cousins house in town.
Stayed 1 night in Feb 2024
Response from AmericInn Management on 12 Feb 2024
Hi Tyson,Thank you for staying with us. Constructive feedback from our guests is crucial to providing unparalleled guest service and impeccably clean lodging accommodations and we see that your past stay did not fully meet your expectations.We are very sorry that you did not receive the proper room to your reservation and apologize for the inconvenience in which you experienced. Nothing means more to us than providing a great guest experience, and we are sorry that we let you down in this way.It is our wish that you will continue to benefit from our excellent accommodations and that you will honor us with another opportunity to exceed your expectations. We are dedicated to providing the highest standards of service for our guests and can assure you we will do everything we can to make your stay a comfortable and happy one.Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
Quick stay. Easy check-in, staff friendly, and it was clean.
Stayed 1 night in Feb 2024
Response from AmericInn Management on 12 Feb 2024
Hello!Thank you for leaving a review and your feedback!It is wonderful to see that you were pleased with the hotel cleanliness, friendly hospitality and service and ease of check-in. We take great pride in this hotel and its clean amenities, and we appreciate the opportunity to serve you.Thank you for staying with us. We are pleased that you had such a wonderful experience!Sincerely,AmericInn by Wyndham Fergus Falls Management

10/10 Excellent

Calli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet nice place to stay. Great breakfast. Pool and hot tub are nice and they have a cute little swimming area for kids
Stayed 1 night in Feb 2024
Response from AmericInn Management on 9 Feb 2024
Hi Calli,Thank you for staying with us and taking a moment to leave a review.We are so happy to learn that you had a such a great experience with our hotel. We are very pleased that you appreciate the amenities that we offer, especially the pool and breakfast options. We take pride in giving our guests a great experience!Thank you again for sharing your feedback, and we look forward to serving you in the future!AmericInn by Wyndham Fergus Falls Management

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AmericInn Management on 17 Jan 2024
Hi Teri,Thank you for taking the time to rate your stay at our hotel.We are very pleased that you were happy with your experience. We take great pride in this property and truly appreciate the opportunity to serve you.Thank you for staying with us and we look forward to serving you again next time!Sincerely,AmericInn Management

10/10 Excellent

Kyle

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from AmericInn Management on 8 Jan 2024
Hi Kyle,Thank you for taking the time to rate your stay at AmericInn by Wyndham Fergus Falls Conference Center.We are so pleased that you were happy with your experience at our hotel. We take great pride in this hotel and truly appreciate the opportunity to serve you.Thanks for staying with us and we look forward to serving you again in the future!Sincerely,AmericInn Management

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Keresa on 20 Dec 2023
Hi Zane,Thank you for staying with us. Thank you for taking the time to rate your stay at AmericInn by Wyndham Fergus Falls Conference Center. We are very pleased that you are happy with your experience and look forward to serving you again in the future!AmericInn by Wyndham Fergus Falls

10/10 Excellent

Dawn, Warroad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay often
Stayed 1 night in Dec 2023
Response from Keresa on 8 Dec 2023
Hi Dawn,Thank you for taking the time to rate and review your stay at our hotel.We are pleased that you were happy with your experience with us, and we truly appreciate the opportunity to serve you each time that you visit.Thank you for choosing the AmericInn by Wyndham Fergus Falls, and we look forward to serving you again soon!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Calli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable good breakfast
Stayed 1 night in Nov 2023
Response from Keresa on 29 Nov 2023
Hi Calli,Thank you for taking the time to post a review of your stay.We are happy to know that you had a quiet and comfortable experience while at our hotel, and especially enjoyed the breakfast. We are very pleased that you appreciate the level of service that we take pride in giving to our guests!Thank you again for sharing your comments with us. We would love to see you again soon!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I expected. When I travel and am looking for something comfortable & consistent I tend to stay with familiar hotels. This is one of them, clean, friendly people, & easy access.
Stayed 1 night in Nov 2023
Response from Keresa on 29 Nov 2023
Hi Brenda,Thank you for leaving a review of your time at our hotel!We are extremely pleased that you were so happy with the hotel comfort and cleanliness, friendly hospitality and service, and that our accommodations and accessibility fit your needs. We sincerely appreciate the opportunity to have you stay with us.Thank you for choosing our hotel and we hope to see you again soon!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and the hotel is very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Keresa on 24 Nov 2023
Dear Catherine,Thank you for taking the time to post a review of your stay. We are so glad that you had a great experience!It is especially wonderful to hear that you were pleased with the hotel cleanliness, friendly hospitality and service. We take great pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.Thank you for staying with us and we are happy to receive such positive feedback!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Friendly staff, good variety for breakfast
Stayed 1 night in Nov 2023
Response from Keresa on 13 Nov 2023
Hi Kayla,Thank you for taking a moment to leave a review of your recent stay with us.We are very pleased that you had a pleasant experience with our hotel and fantastic team, and we thank you very much for your patronage.We sincerely appreciate your feedback and hope to welcome you again in the future!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Calli

Stayed 1 night in Nov 2023
Response from Keresa on 24 Nov 2023
Hi Calli,We are very pleased that you had such a wonderful experience.Thank you for choosing our hotel and taking the time to rate your stay!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Erin, Sunnyside

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a really nice fitness center, pool and hot tub (all in working condition). The rooms were clean and quiet and the bed was very comfortable. Great breakfast and wonderful staff. Would absolutely stay here again the next time I’m in Fergus Falls.
Stayed 2 nights in Oct 2023
Response from Keresa on 31 Oct 2023
Hi Erin,Thank you for taking the time to post a detailed review of your stay!We are extremely pleased to know that you enjoyed our facilities and to know that our staff helped make your stay with us exceptionally enjoyable. We are pleased that you had such a wonderful experience.Thank you for staying with us, and we look forward to seeing you next time!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Joe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice place to stay
Stayed 2 nights in Oct 2023
Response from Keresa on 16 Oct 2023
Hi Joe,Thank you for your kind review.We are very pleased that you had a great stay with us and liked our clean facility. We take pride in this hotel and its amenities, and we sincerely appreciate the opportunity to serve you.Thanks again for your pleasant feedback. We hope to see you again soon!Sincerely,Keresa Schultz, Manager

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was supper clean!!! Which we loved and the functionality of the breakfast bar area was so easy like didnt have everything scattered in stupid spots..it flowed would defently recommend staying!!!!!!
Stayed 1 night in Oct 2023
Response from Keresa on 16 Oct 2023
Hi Annette,Thank you for taking the time to post a review of your stay.It is wonderful to hear that you liked the hotel cleanliness and tidy facilities, and that you were so happy with our breakfast space. Thank you again for sharing your experience with us. We would love to see you again, and appreciate you sharing your great comments with your friends and family!Thank you,Keresa Schultz, Manager

4/10 Poor

Nick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom were dirty and staff was unfriendly
Stayed 1 night in Oct 2023
Response from Keresa on 16 Oct 2023
Hi Nick,Thank you for choosing to stay with us. I was informed that your past stay did not meet your expectations; I would like to extend an apology for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled service and impeccably clean lodging accommodations.Our top priority is creating an environment in which our guests can relax, renew and recharge. Our AmericInn has very high standard and reputation of guest satisfaction, and I am very sorry that your room was not clean and that you were not treated kindly as our guest. As attempt to amend this situation, I would appreciate if you would email me so I can know specifically what room your were in and what team member wasn't friendly.Again, I apologize for the inconvenience in which you experienced. It is my wish that you will continue to benefit from our excellent accommodations and exceptional guest service.Sincerely,Keresa Schultz, Manager*Expedia does not permit email addresses or phones numbers to be included in response

8/10 Good

Martin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keresa on 13 Oct 2023
Hello and thank you for taking the time to rate your stay at our hotel. We are pleased that you found your overall experience satisfactory, and we sincerely appreciate the opportunity to serve you.Thank you for choosing our hotel – we and look forward to serving you again in the future!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Keresa on 9 Oct 2023
Hi Richard,Thank you for taking the time to rate your stay at our hotel.We take great pride in this property and its amenities, and we sincerely appreciate the opportunity to serve you. We are happy that your time with us was comfortable and enjoyable.Thank you for staying with us and look forward to serving you again soon!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Jeffrey s

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel is traveling with kids and pets
We arrived earlier than expected and we were alowed an early check in. Staff was very friendly. Our room was very clean and nice. Bigger than we expected
Stayed 1 night in Sep 2023
Response from Keresa on 27 Sept 2023
Hi Jeffrey,Thank you for taking the time to post a review of your stay.It is wonderful to hear that you were pleased with the hotel size and cleanliness, as well as the friendly hospitality and service. We take great pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.Thank you for choosing our hotel – we are very pleased to see that you enjoyed your stay!Keresa Schultz, Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite & friendly during any time of day. We have an annual family gathering & will definitely stay again.
Stayed 3 nights in Sep 2023
Response from Keresa on 22 Sept 2023
Hi Mark,Thank you for taking the time to post a review of your stay.We are extremely pleased to know that our staff helped make your stay with us exceptionally enjoyable. We take great pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.Thank you for choosing our hotel – we are very pleased to see that you enjoyed your stay!Keresa Schultz, Manager

10/10 Excellent

Lucy

Stayed 4 nights in Sep 2023
Response from Keresa on 21 Sept 2023
Hi Lucy,Thank you for taking the time to rate your stay at our property. We appreciate the opportunity to serve you and are pleased that you enjoyed your experience.Thank you for staying with us!Keresa Schultz, Manager

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for what I needed to stay for.
Stayed 2 nights in Sep 2023
Response from Keresa on 18 Sept 2023
Hi Kenny,Thank you for your kind review.We are glad to see that you had such a wonderful stay with us and were pleased with the hotel accommodations. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.Thanks again for your pleasant feedback! And thank you for staying with us!Keresa Schultz, Manager

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keresa on 5 Sept 2023
Hello Sharla,Thank you for taking the time to rate your stay at our hotel.We take great pride in this property, its amenities and the service to our guests. We sincerely appreciate the opportunity to make your time with us enjoyable.We are pleased to see that you were happy with your stay, and we look forward to serving you again soon.Sincerely,Keresa Schultz, Manager

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy One-Night Crash Place
Excellent facilities, quiet, restful, and our typical early rising was complimented by hot coffee at 4:30 AM. Your breakfast selections were plentiful and good. Although I only sampled less than half of the available options. Everything was super clean and well maintain. A very comfortable one-night stop over.
Stayed 1 night in Aug 2023
Response from Keresa on 1 Sept 2023
Hi Steve,Thank you for taking the time to post a review of your stay.It is wonderful to hear that you were pleased with the hotel comfort and cleanliness, and that our complimentary breakfast fit your needs. We take great pride in this hotel and the services that we offer, and we sincerely appreciate the opportunity to serve you.Thank you for staying with us. We are pleased that you had such a wonderful experience and look forward to seeing you again in the future!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Tim

Stayed 1 night in Aug 2023
Response from Keresa on 18 Sept 2023
Hi Tim,Thank you for rating your stay at AmericInn by Wyndham Fergus Falls.We were happy to serve you and make your stay with us a great one. Thank you for choosing our hotel!Thank you,Keresa Schultz, Manager

10/10 Excellent

Trent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Keresa on 18 Sept 2023
Hi Trent,Thank you for rating your stay at AmericInn by Wyndham Fergus Falls.We were happy to serve you and make your stay with us a great one. Thank you for choosing our hotel!Thank you,Keresa Schultz, Manager

10/10 Excellent

Warren

Stayed 1 night in Aug 2023
Response from Keresa on 5 Sept 2023
Hi Warren,Thank you for taking the time to rate your stay at our hotel.We take great pride in this property and its amenities, and we sincerely appreciate the opportunity to serve you and make your time with us enjoyable.We are pleased to see that your enjoyed your stay, and we look forward to serving you again soon.Sincerely,Keresa Schultz, Manager

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly pool area was great
Stayed 1 night in Aug 2023
Response from Keresa on 15 Aug 2023
Hi Rebecca,Thank you for taking the time to post a review of your stay.We are extremely pleased to know that you were happy with the friendly hospitality and service, and that our accommodations fit your needs. We take great pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you.We thank you for staying with us and are pleased that you had such a wonderful experience!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Janet

Stayed 1 night in Aug 2023
Response from Keresa on 1 Sept 2023
Hello Janet,Thank you for taking the time to rate your stay at our hotel.We take great pride in this property and the amenities that we offer, and we sincerely appreciate the opportunity to serve you.We are very pleased to see that you enjoyed your stay, and we look forward to serving you again!Sincerely,Keresa Schultz, Manager

10/10 Excellent

Wayne

Stayed 1 night in Aug 2023
Response from Keresa on 1 Sept 2023
Hi Wayne,Thank you for rating your recent experience at our hotel.We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We sincerely appreciate your review, and we hope to welcome you again in the future.Sincerely,Keresa SchultzManager

2/10 Terrible

Kristen

Travelled with family
Stayed 1 night in Jul 2023
Response from Keresa on 17 Jul 2023
Hi Kristen,I am sorry that your experience did not meet your expectations. Please reach out to our property management so we can be sure to correct any issues may have occurred while you were at our hotel.We apologize for any inconvenience that you may have experienced and we would like to take the appropriate measures to address any problems or future occurrences.Thank you,Keresa Schultz, Manager

2/10 Terrible

Janet

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Entire carpet in room was damp, as was the bedding. Very uncomfortable.
Stayed 1 night in Jul 2023
Response from Keresa on 10 Jul 2023
Hi Janet,Your feedback is very important to us, and I apologize if you were unhappy with your stay at our hotel.Due to the summer humidity, this can become an issue. I am very sorry that this disrupted your visit, and we will take a look at the PTAC unit to see if it is working properly and take the appropriate measures to address this problem.Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way.Thank you for your feedback, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Keresa Schultz, Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Keresa on 5 Jul 2023
Hi Francis,Thank you for staying with us! We take great pride in our hotel, and we are happy to have been able to accommodate you.We appreciate you taking the time to rate your stay, and we look forward to serving you again in the future.Sincerely,Keresa Schultz, Manager

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Keresa on 5 Jul 2023
Hi Bryce,Thank you for staying with us. We take great pride in our hotel, and we are happy to have been able to accommodate you!We truly appreciate you taking the time to rate your stay and look forward to serving you again in the future.Sincerely,Keresa Schultz, Manager

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jun 2023
Response from Keresa on 12 Jun 2023
Hello Irene,Thank you for taking the time to review your stay at our hotel. We take great pride in this property and its amenities, and that it provides a quiet and comfortable atmosphere. We sincerely appreciate the opportunity to serve you and make your time with us relaxing and enjoyable.Thanks again for your pleasant feedback, and we look forward to serving you again!Sincerely,Keresa Schultz, Manager

8/10 Good

Stephen

Stayed 1 night in Jun 2023
Response from Keresa on 5 Jul 2023
Hi Stephen,Thank you for staying with us. We take great pride in our hotel, and we are happy to have been able to accommodate you!We truly appreciate you taking the time to rate your stay and look forward to serving you again in the future!Sincerely,Keresa Schultz, Manager

6/10 Okay

DeAnna

Stayed 2 nights in Jun 2023
Response from Keresa on 5 Jul 2023
Hi DeAnna,Thank you for choosing to stay with us. We take great pride in our hotel, and we are happy to have been able to accommodate you!We truly appreciate you taking the time to rate your stay and hope to serve you again in the future.Sincerely,Keresa Schultz, Manager