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Reviews of Spring Lake Inn & Suites - Fayetteville

3 out of 5
Spring Lake Inn & Suites - Fayetteville
103 Brook Lane, Spring Lake, NC

Reviews

7.0

Good

Rating 10 - Excellent. 280 out of 875 reviews" "
Rating 8 - Good. 222 out of 875 reviews" "
Rating 6 - Okay. 136 out of 875 reviews" "
Rating 4 - Poor. 105 out of 875 reviews" "
Rating 2 - Terrible. 132 out of 875 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, roaches, non functioning tv. Small room No breakfast no pool, no amenities. Never will I book with a 3rd party to get a refund nor will I ever go back there
Stayed 3 nights in May 2024

6/10 Okay

Eliot

Stayed 2 nights in May 2024

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel areas were not well-maintained. The room was fine but the rest, not. No breakfast food service at all
Stayed 2 nights in May 2024

2/10 Terrible

Cristian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator wasn’t working when we checked in. We walked up stairs and it smelled like nothing but weed throughout the entire hallway all the way to our room 212. The entire night since checking in at 10pm. There was loud screaming and talking through the hall I and it felt unsafe and threatening. Around 2:30am a bunch of people came through making a bunch of noise screaming and laughing and fighting. A lady opened her door asking for a bit of quietness because her kids where trying to sleep too, they just laughed at her. Then at 6:20am 2 hours after I finally was able to sleep I and my partner where awoken by 4 gunshots and screaming all in the same hallway where my door was. This was genuinely terrifying. I called front desk and no answers nor solution could be given and they acted like it was all fine “yeah the cops should be coming anytime now.” Completely unacceptable. Sorry this was bad bad.
Stayed 1 night in Apr 2024
Response from Tori F on 8 May 2024
Dear Cristian, We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.

2/10 Terrible

Asionna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gunshots , arguing , and partying all night . Owner wouldn’t even compensate me a day !
Stayed 2 nights in Apr 2024
Response from Tori F on 8 May 2024
Dear Asionna, We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.

2/10 Terrible

Pamella

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole place smells like weed, and it advertises itself as a non smoke area. The room was dirty, other people’s hair everywhere. They advertise a pool and the pool is full of black disgusting water. I made the mistake not to pack socks and my feet were black due to how dirty the floor was. I’ll never stay here again.
Stayed 1 night in Apr 2024
Response from Barbara on 8 May 2024
Dear Pamella,Thank you for taking the time give us feedback about your stay. I apologies your experience wasn't a pleasant stay. I have addressed your complaints to management .

2/10 Terrible

Shaina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was kinda dirty hair on the towels and some trash already in the trash cans but this morning me and my wife woke up to gun shots!!! We were terrified and hid for cover until police knocked at our door asking where we heard the shots from. We waited for an hour and quickly grabbed all our stuff and left. There was a blood trail down the hall and still pretty shaken up never felt so fearful of my life but glad we’re ok.
Stayed 1 night in Apr 2024
Response from Barbara on 8 May 2024
We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.

4/10 Poor

Asionna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair everywhere, toilet barely flushed, ac didn’t work, no pool
Stayed 1 night in Apr 2024

8/10 Good

Johnny

Liked: Staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Shaketha

Stayed 1 night in Apr 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an ok place to stay at and reasonable
Stayed 2 nights in Apr 2024

2/10 Terrible

Pilar

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
La verdad si le pudiera dar menos una estrella lo haría,nos cambiaron 5 veces de cuarto,en uno no funcionaba el aire acondicionado, en el otro la nevera y el micro hondas desconectado porque no habían toma cerca,luego me vieron entrar desde un principio con mi perro de servicio y después de 3 días me dicen que me tienen que cambiar de cuarto y cobrarme por la estadía de mi perro,durante la estadía solo 1 vez limpiaron mi cuarto. Terrible me han desilusionado.
Stayed 1 night in Apr 2024

10/10 Excellent

Shaketha

Liked: Cleanliness, amenities
Energy
Stayed 1 night in Mar 2024

10/10 Excellent

Shaketha

Stayed 1 night in Apr 2024
Response from Tori F on 8 May 2024
Thanks for the 5 stars!!

10/10 Excellent

Shaketha

Stayed 1 night in Apr 2024

8/10 Good

Francis, Colorado Springs

Liked: Cleanliness, staff & service
Disliked: Amenities
Very old and several things out of order
Stayed 3 nights in Mar 2024

2/10 Terrible

Nairoby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again.. it’s a cheap motel falling apart charging as much as the chain hotels. Flickering outdoor lights all night long into room, dirty walls, beds , floor in need of new rugs, elevator did not work so we had to walk up the staircase with luggage
Stayed 2 nights in Mar 2024
Response from Barbara on 27 Mar 2024
I'm sorry hear your stay wasn't a pleasant stay. Thank you taking the time give us feedback.

4/10 Poor

Samantha

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were all incredibly nice. The single elevator has definitely been broken for a long time. The stairwells were filthy & probably need remodeled because they felt interesting to walk on. The carpet in the hallway was stained. The place smelled like weed. The bed had someone else’s hair in it but over all the room seemed mostly clean. The side door entrance wasn’t locked & I didn’t need my key card to enter. The pet fee was only $10… so that was nice.
Stayed 2 nights in Mar 2024
Response from Barbara on 27 Mar 2024
Thank you for taking the time give us feedback.

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property in very poor condition for the price charged. Rooms / hallways dirty, bed sheets with hair / stains. Elevator out of service .. it’s horrible , not sure why listed on Expedia Stick with major brands going forward
Stayed 2 nights in Mar 2024
Response from Barbara on 27 Mar 2024
Thank you for taking the time give us feedback. We're sorry to hear that you had a negative experience during your stay.

6/10 Okay

Curtis

Liked: Staff & service
Not very clean, elevator didn't work
Stayed 1 night in Mar 2024

8/10 Good

Lachelle

Liked: Staff & service
The trash bins in the common areas were always overflowing. Making the place smell bad.
Stayed 1 night in Mar 2024

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fairly clean,
Stayed 2 nights in Mar 2024

10/10 Excellent

Qyreeana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Asionna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies are so nice and the place is very clean .
Stayed 1 night in Mar 2024

2/10 Terrible

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Barbara on 11 Mar 2024
Thank you for your feedback.

8/10 Good

John

Liked: Staff & service
No breakfast. A small coffee in room. Floors were very dirty
Stayed 2 nights in Feb 2024
Response from Barbara on 11 Mar 2024
Thanks for taking the time give us feedback . At this time we're not serving breakfast. Thank you for bringing to our attention with floors not be cleaned. I will make sure to address that with my cleaning staff.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Barbara on 11 Mar 2024
Thank you for your feedback.

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Stayed 1 night in Jan 2024
Response from Barbara on 11 Mar 2024
Thanks for taking the time give us review.

8/10 Good

Larry

Stayed 2 nights in Jan 2024

2/10 Terrible

Sydlie

Stayed 1 night in Jan 2024
Response from Barbara on 27 Mar 2024
Thank you for taking the time give us feedback.

10/10 Excellent

Deiontez

Liked: Cleanliness, staff & service, property conditions & facilities
It’s love
Response from Barbara on 26 Jan 2024
Thank you taking time to give us feedback !

6/10 Okay

Neide

Travelled with family, Travelled with pets
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Barbara on 11 Mar 2024
Thanks for taking the time give us review.

6/10 Okay

David

Business traveller, Travelled with family
Stayed 1 night in Jan 2024
Response from Barbara on 11 Mar 2024
Thanks for taking the time give us review.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Barbara on 11 Mar 2024
Thanks for taking the time give us review.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

10/10 Excellent

Laura

Travelled with group
Quiet. Clean room. Polite staff
Stayed 1 night in Jan 2024
Response from Barbara on 10 Jan 2024
Thank You for staying with us.

10/10 Excellent

Dawn Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The only complaint I have is the second buildings front door would not open most of the time. We had to walk around to the side. It was a pain. Other than that it was a great visit!
Stayed 3 nights in Dec 2023
Response from Barbara on 11 Mar 2024
Thank you giving us feedback. Glad you had a pleasant stay with us.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfy
The front attendant was great and very friendly.
Stayed 3 nights in Dec 2023
Response from Barbara on 3 Jan 2024
Thank you for taking time give us feedback. Thanks for the positive review.

10/10 Excellent

GLORIA

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

6/10 Okay

Roshiem

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was nice but the condition of the motel the room was nice but it looks like a crack head motel
Stayed 1 night in Dec 2023
Response from Barbara on 3 Jan 2024
Hello Roshiem, Thank you for taking the time give us a feedback. We currently renovating at this time.

6/10 Okay

Gabriela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

10/10 Excellent

Charleneea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels in the bathroom was dirty and had hair on it. The hall carpet is raggedy. And people play loud music in the hotel parking lot.
Stayed 2 nights in Dec 2023
Response from Barbara on 11 Dec 2023
Hello Tracy, thank you for taking the time give us feed back. We are disappointed that you had issues.

10/10 Excellent

Billy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

8/10 Good

Travis

Stayed 1 night in Dec 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The staff was great and my room clean. I felt safe.
Stayed 7 nights in Nov 2023
Response from Barbara on 3 Jan 2024
Hello Sherry, Thank you for taking the time give us a positive review. So glad you enjoyed your stay !

2/10 Terrible

Mimi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Barbara on 10 Jan 2024
Thank you for staying with us.

4/10 Poor

Mimi

Disliked: Staff & service, amenities, property conditions & facilities
I overslept, which made me late checking out front desk tried calling but couldn’t get through because of dnd so they left a voicemail not knowing it was recording while talking crap about their customers. The previous night I was locked out of my hotel room and was standing at the front desk for 25 minutes so someone can open the door because they cut my card off when it was not my checkout day. I also called front desk three times to let someone know I was trying to get through the door but no answer. Then about 25 minutes after ringing the bell, and calling the front desk, the employee walks around on her mobile phone having a conversation. They are very unprofessional and unorganized. I come here every week and every time I come they try to put me in a room that I didn’t pay for. Perfect example.. I checked in Saturday she put me in the wrong room so I called front desk to let her know and her response was “ yeah that’s definitely not your room” but she put me in that room smh very very, very unprofessional and unorganized! This is definitely my last time staying at this hotel !!
Stayed 1 night in Nov 2023
Response from Barbara on 5 Dec 2023
Hi Mimi, Thank you for your feedback on your stay with us. We are disappointed that you did not find everything to a 5 ranking. We hope that you will give us another opportunity to regain your trust in our commitment to your happiness and comfort..

6/10 Okay

David

Liked: Staff & service
Hotel was alright the Hot Water only lasted for 10 minutes when I took a shower the walls were thin so I ould hear the people next door. You can tell it is an older building
Stayed 2 nights in Nov 2023
Response from Barbara on 5 Dec 2023
Hello David, thank you taking time give us feedback. This hotel is currently under going improvements. I will address the hot water issue.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. This my fourth stay and second extended stay, this is a nice, clean, and safe hotel. The staff is great and it is very affordable.
Stayed 1 night in Dec 2023
Response from Barbara on 5 Dec 2023
Hello Sherry , thank you for taking time to give us feedback and for continuing to come stay with us!