Great staff. We love the hotel and stay hear anytime we can. Excellent location across from metro stop. Near Reagan. No real foot access to anything beyond nearby shopping. We had a car which is good and bad. Valet parking only. Highways very confusing around this area. Everything happens fast. Lots of construction.
I stayed here for a conference so I did not try to see the sights but I found the room to be clean, very comfortable, and quite large. I was glad to have plenty of table space to work during my stay. The front desk staff were welcoming and helpful, which is always nice but it is especially important when you're arriving and/or leaving in the in wee hours, completely exhausted. They made everything smooth and easy.
We stayed at Crystal City for two days during my husband's burial with military honors at Arlington. My family booked five rooms, and we found the experience BEYOND EXCELLENT! The front desk supervisor, Fakadu Kitila , spent the two days checking on our every need. He even did a "walk by" when we were all gathered at "Happy Hour" to exchange remembrances of my husband, and again during breakfast to greet us for the day. That which could have been a sad occasion turned into a memorable experience. My grandchildren named him "Ambassador to the Embassy...SWEET!" Embassy Suites is very fortunate to have an employee who so demonstrates his love and dedication for his job. As a family, we will ALWAYS choose Embassy Suites in the future.
MARTHA A. PETERSON
"Great hotel, near Arlington Cemetary and Metro Tra"
Came to the area to visit Arlington Cemetary and see the Columbarium section. Wanted to be close to Arlington and near Metro. There is a link right in the hotel to walk down underground tunnel and get the Metro. 2 stops from the Pentegon and 3 stops to Arlington.
Stayed therewith my granddaughter. Toured DC all 3 days. Hotel was absolutely great . Our room was the quietiest I had ever stayed in. We ate all 3 breakfasts there - GREAT breakfast buffet. Also ate there for supper twice - in the Cafe. Room was perfect - with every amenity needed.
Room was clean, staff was great, breakfast was good. The wifi was pretty fast and it worked reliably. Unfortunately our bathroom fan didn't work. We informed the hotel staff as soon as we noticed on the fist day, but it wasn't repaired. The rooms don't have safes either. The front desk provides safety deposit boxes, but they are not large enough for laptops or tablets.
From checking in to the free shuttle services, everything about this hotel exceeded my expectation.Above average for sure! Friendly hotel staff overall and nice area. Lots of things to do in the area. The train and bus station is literally walking distance. Don't want to walk to either stops, well the shuttle will shuttle you for free and for your convenience. Sleep number bed in the hotel room I had and my view was beautiful. One of the best hotels I've ever been to. Would definitely recommend this hotel for anyone basing a hotel off of reviews.I say this with no bias and to my honesty. You won't regret booking this hotel unless you are the problem!