"The place was fine, the staff was excellent. But the only reason I made the reservation was a belated Mother’s Day for my Mom and she wanted a pool and hot tub. So when it wasn’t working when we wanted to use it, we were very disappointed . I know these things can’t be helped usually but it would’ve been nice to have been offered a discount or refund d so we could’ve gone somewhere else. The price of this hotel was substantially more than many others I could’ve booked. But the staff was excellent, some of the best I’ve ever experienced."