"I was a solo female traveler. The room was so gross. What seemed to be dirt marks in shower, cracked tub, and just filth all over the bathroom. The bed looked cleanish. But the whole room stunk like cigarettes. The hallways were dark and I felt very unsafe. Outside the building every morning there were several homeless/ drunk people hollering or trying to ask me questions. I would not recommend to anyone! Especially if you are a female traveling alone!!"
"elevator was not working, I felt really bad for the elderly and people that really need the elevator, we were on the third floor. besides that everything was great, location is wonderful, in the middle of everything."
"Everything was superb. Breakfast was plentiful, always fresh coffee for an early 5am riser like me. Location was perfect for our weekend event at the Ford center. This hotel was totally booked for the weekend and the staff was top notch. Only a small issue was the room refrigerator was cool, not cold and without a freezer section. No room microwave but the lobby microwave was accessible. This Hyatt is still a “10” in my opinion!! Fabulous job!!"
"Saturday morning tried to order room service for breakfast and they said they were to busy that we could come down and get it but what is the point of that if you offer something you should make sure that it’s available for you customers to use it put us behind for the rest of the morning"
"Don't let the cute pictures in the listing fool you!
I was already coping and trying to remain optimistic by the time we were done checking in. As soon as I walked into the main entrance the strong musty chemical sent punched me in the face.
When we entered our room it was 82 degrees. Then we noticed that the floors were CLEARLY not swept or vaccuumed. There was hair all over the floor and door to the bathroom. The paint above the shower and toilet in the bathroom was peeling off and the bed had audible metal springs and sank deeply in the middle. If it were just me I would have slept in the car.
The 2 stars I gave was generous. Seriously dont waste your money."