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Reviews of Laguna Inn

2 out of 5
Laguna Inn
1630 4th St, Eureka, CA

Reviews

4.6
Rating 10 - Excellent. 35 out of 445 reviews" "
Rating 8 - Good. 58 out of 445 reviews" "
Rating 6 - Okay. 88 out of 445 reviews" "
Rating 4 - Poor. 77 out of 445 reviews" "
Rating 2 - Terrible. 187 out of 445 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Debi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel closed down. I had to go someplace else.
Stayed 3 nights in Jun 2022

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
proceed with caution
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Stayed 1 night in Mar 2022

2/10 Terrible

Shari

Disliked: Property conditions & facilities
They were renovating and were closed.
Stayed 1 night in Mar 2022

2/10 Terrible

Patrick

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
So many red flags -- the stains & burns everywhere, the toothbrush on the floor of the bathroom, the lack of toilet paper, the red liquid in the fridge, & the persistent smell of ammonia. This is not a nice place.
Stayed 2 nights in Jan 2022

2/10 Terrible

Sherri

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing works, tv toilet, shower!! Suppose to have been an upgraded room if it was i would hate to see the other ones. Avoid this place at all cost!! Sleep in your car first!!
Stayed 1 night in Dec 2021

2/10 Terrible

NORBERT, GUALALA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed in a lot of cheap motels, and this is the one that has convinced me it's not worth it. Two nights, no sleep. Noisy. Trash. Dirty. Strange, loud noises all night from adjoining rooms and the parking lot. Dirty towels. No bed made. I guess I was being stupid to stay the 2nd night, but I had pre-paid. Stupid mistake. Yuck, is the best I can say.
Stayed 2 nights in Dec 2021

2/10 Terrible

paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait outside for about 5 minutes before someone came to check me in. The property is filthy. The fridge in the room doesn't work, the tray under the freezer compartment is full of moldy water. The floor in the room is sticky. The toilet ran all night. People wandering around the property all the time. We have traveled a lot both in the US and abroad and this is the worst place we've stayed in.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful don't waste your money
I reserved a room at this Motel on hotels.com I get to the motel at 11:30pm and they tell me that they don't even want to rent a room out because they're being inspected for code violations, a tweaker knocked on my door at 4:00am for someone who used to live there and did not want to go away also people were spackling the building in the middle of the night. This was one of the worst experiences ive had at a motel!
Stayed 1 night in Oct 2021

2/10 Terrible

Daneeva, Casper

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs off Expedia. It need condemned it's so bad. We wasted 80$ and just got another hotel. It's so disgusting I wouldn't never have even used the shower. Had dead cockroaches, stained sheets n blankets, no lights outside, hookers, lots of tweekers and no lock on room door.
Stayed 1 night in Oct 2021

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't have room available, staff left, poorly managed. Would not recommend
Stayed 3 nights in Sep 2021

4/10 Poor

RAYMOND

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The physical location was okay, but lots of sketchy looking people. The new manager said she kicked out drug dealers recently. It was easily the worst place I have ever stayed in. The new manager seems to be making a strong effort to clean it up and was very helpful so maybe in 6 months this will be a decent place.
Stayed 1 night in Oct 2021

2/10 Terrible

Leon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Santosh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Laguna Inn at all cost
We couldn’t stay because the hotel gave away my pre-paid room to another guest!!! Blamed a computer glitch.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Druggie homeless prostitute hangout
If you have low to zero standards, this is the place for you. If you are an anti masker anti CDC protocol, this is the place for you. If you enjoy a view of garbage, drug addicts and homeless you've hit the jackpot with this place.
Stayed 1 night in Aug 2021

6/10 Okay

Timothy

Disliked: Amenities, property conditions & facilities
The property sits hard alongside a main thoroughfare in and out of Ereaka California. It is noisy made worse during my stay by roadwork being done overnight. The resurfacing noise sounded just like a car with giant subwoofers blasting into the wee hours. There was not a single trash an in the room which might have explained the water flooding from another room downstairs given that the toilet was the only place to discard things.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was really nice and friendly! We originally could only book at 2 bed room but they let us switch over to a one bed room without any exyra charges. Downside was the room was dirty. The bes smelt like old cigarettes and the bathroom looked like it hadn't been cleaned for a while.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
La propiedad no tenia los cuartos limpios
Stayed 1 night in Aug 2021

4/10 Poor

Alec

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
What a mess!
When we got to this hotel we were told we could not stay due to a plumbing issue. No notice from the hotel or hotels.com. Hotel employee delivering news very stressed and completely unhelpful. 1.5 hours on phone with 8 hotels.com agents who transferred me into on-hold hell for up to 20 minutes at a time then the next person had no idea of the issue despite case numbers being created... ugh. Got a refund plus a compensation from hotels.com znd was luckily able to find alternate accommodation at a very shabby hotel 6 for $150!! but what an unmitigated disaster!
Stayed 1 night in Aug 2021

4/10 Poor

Donna

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stained bedding
At check in with my young family, things started to go downhill when the receptionist said that i should "check the room to see if i like it" !!! . It was horrible ... the "non-smoking" room we had reserved reeked of stale smoke and the pillows were stained. The bed was not made up either. We asked for a refund and found another hotel nearby. Very disappointed. I would expect more for a $100... . Moral of the story ? if you are on a budget, Stay with a chain like motel 6 .. at least they have cleanliness standards to adhere to
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there and learned that my room was being occupied by what sounded a friend of the lady in the front. They placed us in a “temporary room” for her to vacant the room and it never happened. Our temporary room had no functioning shower nor hot water and the property was horrible! At night my child screamed because there was roaches everywhere and the few hours of temporarily being there became until the next day. We tried to go checkout a day before early morning but there was no one in the front for a long time so we decided to risk losing the paid 2nd night. People staying here were fixing mechanical things on there vehicles and people were up all night outside our door. We didn’t sleep as we kept hearing them ask who was in the room we were in. We had asked for non smoking queen bed and ended in a overwhelming smoking room. A very sketchy and disgusting place. Don’t stay anywhere in Eureka the reviews are mostly all the same for the hotels near.
Stayed 2 nights in Aug 2021

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Arrived 30 minutes after check-in for my 2 night stay. Room was not ready and was told I'd need to wait another 30 minutes. Short staffed and no sheets available. 45 minutes later the room still wasn't ready so we went on a walk. Finally got in my room and even though they asked how many would be staying (4) I still had to go to the office to get 2 more towels. None were clean so the opened a new pack and handed me those. I had reserved a room with 2 queen size beds but we were given 2 fulls. Left the next morning to explore the redwoods and when I returned my card didn't work. They only programmed it for 1 day. Went to the office to get that fixed and was greeted by a rooster on the back desk defecating. Finally got into my room to find I had no water. Front desk said it would be on soon. Went to bed and the next morning still had no water. Found several cockroaches. One in the refrigerator and one in the dresser under the TV. Bathroom wall also had some issues, looked like someone peeled the paint off it. Tub was filthy. I know this is only a 2 star hotel but wow. Really wished I had taken a picture of the rooster. Can't make this stuff up. Overall the worst hotel experience I've ever had.
Filthy Tub
Peeled off paint
Cockroach in the fridge
Cockroach in the dresser
Stayed 2 nights in Jul 2021

2/10 Terrible

Ying

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived around 12am. This is not a safe hotel. The room smells so bad and roaches everywhere. Even we paid we can not live there. My kids said they prefer to sleep in the car instead of their beds. We have to leave and find other hotels to live in that night.
Stayed 2 nights in Jul 2021

2/10 Terrible

paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No
The staff was very nice and understanding, but that’s about the only good thing I could say about this place. When we first arrived, we were told to check our room and see if we like it before checking in. The room we were given had other people’s bags in it. As this was an immediate red flag, we did not stay here and slept in the car instead. The area was also very sketchy and it, overall, did not seem like a safe place to stay.
Stayed 1 night in Jul 2021

2/10 Terrible

Shannon

Travelled with family
Disliked: Property conditions & facilities
Stay anywhere else
The manager cancelled my reservation because they were overbooked and we did not arrive by 6:00 pm, so they gave us the only available room which was a smoking room. The room reeked with smoke. The bathroom was in terrible condition. The window screen was broken so we could not open the window. Apparently there are many seedy people who live at the motel. We had banging on our door several times during the night. We had genuine concern for our safety and the safety of our car. We are washing everything in our bags in case we brought any critters home with us. The supposed pool is closed indefinitely.
Stayed 1 night in Aug 2021

2/10 Terrible

Viktor Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty place to stay with roaches... beware!
On our mini vacation to Redwoods we arrived late. First impression was area was sketchy similar to long term motels which was dark untidy. The parking area wasn't well lit as well and hard to find parking since there vehicles loading outside with old stuff or trash. It looked like the property was in the middle of renovations. The room that was assigned to us had an infestation of small cockroaches in the bedroom as well as the toilet floor and tub. We politely asked for a different room which was a little up updated but the toilet had dirty water and some little cockroaches (dead and alive) on the bed frame, under the tv, and inside the refrigerator. I wouldn't want my gf and a 4 year old to sleep in those rooms. To our disappointment we had to leave and book another place that night. The staff were pretty helpful by the way. In conclusion, this property should not be up for rent/lodging until the place is cleaned and had and exterminator remove the cockroaches.
Inside the refrigerator in 2nd room
Dirty toilet in 2nd room
One of 5-6 roaches in first room
Dirty tub with roaches in 1st room
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place is in really bad repair. The carpets have horrible stains in them and are ripped in places. The shower has what looked like layers of paint on the floor and was disgusting. The sink hardly worked in the bathroom. When we arrived they offered for us to “look at our room” before we checked in and just as they said this another person came in behind us asking to leave. Decided to give it a chance as it was a one night stay, we were told we should probably move our car because it couldn’t be trusted not to be broken into where we parked (in between the two buildings that belonged to the property). After entering our room we very quickly changed our minds and decided we need to stay somewhere else. I highly caution people not to stay here.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I guess you get what you pay for, place is very dirty, at night lots of cockroaches in the bathroom, hotel needs renovation period. The clerk is friendly..
Stayed 1 night in Jul 2021

2/10 Terrible

Jeanette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slum motel
Stayed here before. It was okay. It was clean, stocked with motel basics and the stay was comfortable. This stay; we had to move from one room because of cockroaches into another room with bigger cockroaches. We slept with the lights on to keep them in their hiding places. The mattresses are warped and hard to sleep on. We didn’t even feel like we could get under the covers. We will pay the addition $100 to stay somewhere else in Arcata or Trinidad next time. I have never had an experience like this in a motel before. In Sac, CA we’ve stayed in some seedy places. They were bug free and had trash cans in the rooms. Guess I should feel lucky we had towels and soap. Especially since the sink isn’t draining. Way too much money for a room like this in a motel that is currently falsely advertised. The pool is now for storage, room is not clean in the basic sense, no coffee in the room unless you remember to ask for a coffee maker. The staff seem to be trying. But since their hands are tied they are clearly frustrated and embarrassed. This effects their ability to do their job. At check in they couldn’t get us checked in and the owner came in and told us we now have to pay for the dog. It was also not in the advertising. The water is so hot it steams. Too hot to be safe. There is more to say, but I think ya’ll get the picture. Unless they make basic changes like insect control and fix their plumbing, we will not stay here ever again. You shouldn’t either.
Stayed 1 night in Jul 2021

2/10 Terrible

Andrei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible, just terrible. Very run down, dirty floors, cockroaches, all surfaces unclean, missing pillow cases. “Non-smoking” rooms smell bad. Stay away!
Stayed 1 night in Jul 2021

2/10 Terrible

Barbara

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No waste basket, room needs paint
Stayed 1 night in Jul 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

James

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

No one was in office for check in!
We arrived at our hotel at 1am. They said check in was from 330pm to 3am, and no one was there. I called, rang the doorbell 3 times. I need a refund! We had to find another hotel at it was not easy.
Stayed 1 night in Jul 2021

2/10 Terrible

Deborah

Stayed 1 night in Jul 2021

2/10 Terrible

Michael

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is unclean, bug-ridden, and probably dangerous. The desk staff were very friendly and accomodating. I chose not to stay here after inspecting the room. Heed the bad reviews here - I'm not a negative review writer, usually, and I'm not exaggerating. This place is absolutely awful.
Stayed 1 night in Jul 2021

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
I would not recommend this place to anyone because there stains in the carpet and it smelled terrible in our room.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The only good thing is it was very visible from the highway. Outside there was garbage everywhere. There were broken down cars and car parts everywhere. Inside the room was scary. The TV didn't work. The bathroom was scary, the shower tub was filthy and the water ran all the time. The sink was dirty . The toilet did not function properly. The microwave was dirty. The refridgerator had someone elses stuff in it. The walls were dirty surfaces were sticky. Electric is also scary I am suprised the place has not burned down.
Stayed 1 night in Jun 2021

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very loud highway noise all night long
The highway was so loud, it was impossible to sleep. The carpet was in desperate need of shampooing. People were wandering around until very late, speaking loudly outside our window. The AC has a musty odor like it’s spreading mold spores. They are doing renovations, so the carpet situation is being addressed.
Stayed 1 night in Jun 2021

2/10 Terrible

yuk-fan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches everywhere
Management needs to tackle the cockroaches problem, garbage, pigeon droppings everywhere, shower tap dripping in room 206. It was horrible experience.
Stayed 4 nights in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom very old, discolored tub, and dead cockroaches inside tub. I did want to clean up in this room. Furnishings very old and out of repair (example missing drawer) Free WiFi and free breakfast not offered at check in. Tried to use TV, but TV said there was no connection. No carpet in the room.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

sui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor hotels.
Hotels location is ok but cleanliness, facility and inside decoration are absolutely terrible. Even we can find cockroaches , cigarette smell etc. absolutely not deserve 2 stars...it is not suitable for travellers...
Stayed 1 night in Jun 2021

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Believe the reviews that say this hotel is awful
There are cockroaches. The beds are dirty. I wouldn't shower there if you paid me. The toilet is not secure to the floor properly. The only reason we stayed was that there were no bed bugs, and we were exhausted after many hours of being on the road, and there was no way we'd have been able to safely drive somewhere else. Do yourself a favor, pay to stay somewhere better. Somewhere that you aren't exposed to prostitutes, drug deals, and terrible conditions. The front office told me *before I had even seen the room* that they would not be giving me a refund, but to check it out before I decided to stay... So yeah... Don't stay here. I attached a photo of the cigarette burn in the bed sheet that was in the room when we got in... There's also ash trays in the room, so it's not "smoke free" as suggested... I'm surprised this place is even able to operate, and hasn't been shut down...
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for the night. I cannot say enough about how friendly and excellent the staff was! The room was a bit dark but otherwise large and kept clean. The beds were not bad. The shower also not bad. Good pressure and temp. The surrounding area was a bit concerning. Across the highway was a parking lot and a couple of people were camped out there with their belongings and a blanket. They were not mean or menacing, but they did try calling out to us when we passed by on the way to grab a snack and the gas station on the corner. Also, a couple of other people gave us strange looks, but that was it. Nothing too crazy. Definitely a great place for the price. Would stay again.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting room, stained, oily, squishy carpet. Bathroom horrible, tile stained, tub peeling. Nasty bedding, I ended up sleeping in a bag on top of the bed. Dead bugs in corners of windows. When I arrived the managers son was in the parking lot wrenching on his car with a friend for hours. Random druggies yelling out of rooms to either side at 11PM to people coming and going suspiciously. I have enough photos I’ll be calling code enforcement on this property. It needs to be completely renovated from the studs out, or shut down.
Stayed 1 night in May 2021