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Reviews of Residhome Apparthotel Paris Massy

4 out of 5
Residhome Apparthotel Paris Massy
7 Rue Christophe Colomb, Massy

Reviews

8.2

Very good

Rating 10 - Excellent. 211 out of 553 reviews" "
Rating 8 - Good. 223 out of 553 reviews" "
Rating 6 - Okay. 64 out of 553 reviews" "
Rating 4 - Poor. 33 out of 553 reviews" "
Rating 2 - Terrible. 22 out of 553 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Najmedden

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the general cleaniliness, hospitable staff, very friendly but the communication about charges for me and my wife's breakfast wasnt clear. I ended up having to spend extra money i was not prepared for. The breakfast charges should be included on the daily price.

8/10 Good

Emma

Stayed 1 night in Oct 2023

4/10 Poor

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
When Issues Arise, They Don’t Respond Accordingly
Our check in process was good until this morning when we realized we were told incorrect information about breakfast. We were told it was at a restaurant around the corner and even given a paper about it. Restaurants serving breakfast in Paris open at 9. We went down to eat at 10:30 to find that breakfast here is from 6:30 to 9:30 IN the hotel. We missed it and we paid extra for it - $70 USD! The front desk was no help at all and completely unsympathetic to their own errors that caused us loss.
Stayed 1 night in Jun 2023

8/10 Good

Walid

Liked: Cleanliness, room comfort
Amazing
The hotel is amazing clean good value for money my children enjoy the swimming pool and it’s good that we can cook at the hotel. I would definitely recommend to my friends and family
Stayed 1 night in May 2023

2/10 Terrible

Iqbal Ahamed Raj

I had a bad experience as there was no internet during my stay and no proper response from the management.I have been waiting for refund my deposit for week.. they need to be prompt and learn more about customer service !
Stayed 5 nights in Apr 2023

10/10 Excellent

Hanaa

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Cold spa area, disorganised and rude
The room was not prepared for 3 people but for 2. We went down to reception. given sheets that were too big and had to make the sofa bed ourselves. The man at reception was rude to my daughter and told her off for taping her nails on the counter, he did it in a rude manner. The pool and jacuzzi were freezing, the sauna was just warm, not hot. So disappointing as we booked this place specifically for that.
Stayed 4 nights in Apr 2023

10/10 Excellent

cristina

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very clean, spacious. It has everything we needed. Easy access to public transportation. Helpful staff.
Stayed 1 night in Oct 2022

10/10 Excellent

yunus

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff good location
Stayed 1 night in Oct 2022

4/10 Poor

Leib

Travelled with family
Disliked: Room comfort
No customer service!
There was absolutely no customer service at the hotel until I got in touch with hotel.com that tried to help me, as well I've begged to speak to hotel manager who was on holiday.
Stayed 2 nights in Aug 2022

2/10 Terrible

Fazal

Travelled with family and small children
Disliked: Property conditions & facilities
Nice staf
Stayed 1 night in Aug 2022

10/10 Excellent

Dorothy Mookho

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Hanaa

Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Stayed 2 nights in Jun 2022

8/10 Good

fariel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location great staff
Stayed 4 nights in Aug 2021

8/10 Good

Lourdes

Business traveller
Liked: Cleanliness, room comfort
Excellent location and service
The location was the reason we chose the property. The Lobby and Reception areas are welcoming and clean. Check in was done in a fast way. Our air condition unit was not working and we were given a bigger unit in no time upon arrival. The units were clean and comfortable. The bedding was comfortable and linens were good quality. Bathrobes and towels are plush and good quality, as well as toiletries. Kitchenette equipment was in very good condition. A small dishwasher made things easier. The room lightning is very good. Parking garage is on site offering many spaces. Indoor swimming pool available with a few guests enjoying themselves. The only problem we had was that we asked to reserve a taxi for early morning the next day and the reception forgot. We had a very early medical appointment to go to and this created a timing problem. We recommend this property and would stay here in the future when visiting the area.
Stayed 2 nights in Aug 2021

6/10 Okay

Anifowose

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2021

8/10 Good

Hanaa

Travelled with family
Liked: Cleanliness, room comfort
nice time
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed here for many years since it opened and found it perfect for the family being able to prepare simple meals for the children. Unfortunately the building is in a poor state of repair. Our last two visits have found the steam room closed and it appears this is permanent. The jacuzzi was also closed during our most recent visit. The grouting on the walls and floor in the apartment was broken And floor tiles cracked leaving sharp bits under foot. The silicone was peeling and mouldy in the bathroom and there was a terrible and constant smell of sewerage through the drains. This is all very unfortunate as it was a favourite of ours but based on our latest experience, we shan’t be returning.
Stayed 4 nights in Oct 2019

6/10 Okay

Delphine

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Good and bad... Okay stay near train station
Great location next to the train station, grocery (Carrefour), restaurants, &movie theatre. The pool looked nice, though we didn’t have time to use it- they provide robes & slippers to use going to the pool. We can’t speak on breakfast available either (was €12pp). The room layout was awkward while large. The toilet was configured for SHORT people. I am 5’4” and my husband 5’6”... we had to sit sideways because our legs and feet wouldn’t fit. Our room was also next to a mechanical area so we had the background/white noise of generator & air handling sounds. The Kitchenette w fridge, was nice to have, kettle & microwave. We didn’t use the cooktop. We used mugs, wine glass & plates & dishwasher. The construction of the room had ‘gaps’. Like a gap where the vent & air handling were in the ceiling, for example, & there was quite a buildup of gray fuzz & dust in the gap (writing this 3 weeks out ). Our room cleaning was fine the first 2 nights but they never gave 3 towels & we had our daughter, so we always had to ask for extra. The 3rd night of our stay I asked for the extra towel on the way up to the room in the evening, but found that our bathroom only had a single bath towel (a rolled up dirty one) so I had to go back down & ask for 2 more towels. The front desk gentleman was angry at me and asked me to explain why I wanted even more towels. So I explained and he grumbled off to get the towels. He did kind of apologize for the oversight when he returned with the towels.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean apartment style hotel rooms. Breakfast better than most. and a small swimming pool + sauna make for a good package. Price a little too high, but that's Paris i suppose.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice size room, nice pool, breakfast could be better
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Mediocre
Room wasn’t ready on time. Service was minimal. Had to ask for even basics to be delivered/serviced. WiFi was weak. Day staff was friendly. Night staf not so much.
Stayed 5 nights in Jun 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Massy
Hotel was nice, clean close to work served crescents each evening
Stayed 5 nights in Jun 2019

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost excellent
Excellent hotel, but ventilation an issue. With everything shut up, smoke from smokers below us still got in our room.
Stayed 5 nights in Apr 2019

8/10 Good

Anh, Palacios TX.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room nice and clean and convenient cause it close the store and restaurants
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I though is was ok til they are trying to bill me for my stay saying that I have not paid.. I have a reciept for 1316 euros that I had paid with mt credit card. This is a very poor way of doing business.
Stayed 7 nights in Apr 2019

10/10 Excellent

Vilaichan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is well located near the RER B station and there are many nice restaurants and a grocery store close at hand. The rooms are clean and the staff is friendly however, the water infrastructure is poor and the showers facility leave much to be desired.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
It's fine but a bit basic. Could really do with a bar!
Stayed 3 nights in Jan 2019

8/10 Good

Dev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business trip
Good for business trip. close to restaurants & train station.
Stayed 2 nights in Jan 2019

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for the Ryder Cup. Good size room and great bed. Good bars & restaurants within 5 minute walk. A bit of confusion at check-in but resolved quickly.
Stayed 3 nights in Sep 2018

2/10 Terrible

Gerald

Double Booked! - Who was sleeping in our bed?
When we got there, all be it late in the evening, we were checked-in given keys and went up to our room to find some one else already in our bed! At first the Receptionist said "You are joking me" but went upstairs with his pass key and came down to confirm the situation! As the Hotel was fully booked, in fairness, he found us an other hotel, near by, of a similar standard and paid for a taxi to get us there. He blamed a computer "glitch" the previous day! So apart from the inconvenience all was OK in the end!
Stayed 2 nights in Sep 2018

8/10 Good

Liza, London

Liked: Cleanliness, staff & service, room comfort
Practical well placed apartment clean and close to train station
Stayed 2 nights in Sep 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the location
I stay here frequently for work. There is some general upkeep that needs attention but overall it is a good value and great location. The breakfast has declined in quality which makes me sad.
Stayed 9 nights in Sep 2018

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Jayamanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Mediocre Hotel
This is a 3 star property calling itself a 4 star. The rooms are spartan, plastic furniture, college dormitory bathrooms, etc. The staff speaks little if any English and God forbid you have bags and need help. The best feature is the restaurant which serves among the best French cuisine I have ever tasted. As well as nice menu selection and offers room service.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business in Massy
Good place if you have business in Massy, but that's it. The sauna part is great, but the Turkish bath is often not working.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day hotel use -- great stay
Landed at Orly -- picked up car with GPS, easy to drive to hotel -- good rest & swim, nice pool -- met friend at TGV station close to hotel, drove to south of France. Clean, friendly quiet and convenient.
Stayed 1 night in Aug 2017

6/10 Okay

François-Mary

Disliked: Property conditions & facilities
Never go back
Spa/gym working from 9am to 7:30pm... Definitely not for travelers... Need forget this trip ASAP
Stayed 1 night in Jul 2017

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017