Front of property

Reviews of Best Western Plus Ellensburg Hotel

2.5 out of 5
Best Western Plus Ellensburg Hotel
211 W Umptanum Rd, Ellensburg, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 871 reviews" "
Rating 8 - Good. 246 out of 871 reviews" "
Rating 6 - Okay. 47 out of 871 reviews" "
Rating 4 - Poor. 25 out of 871 reviews" "
Rating 2 - Terrible. 18 out of 871 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

layla

Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and spacious suite. Nicely set up. Breakfast was good as well!
Stayed 1 night in Apr 2024

10/10 Excellent

stanley

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa, milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was absolutely amazing. so friendly, sweet and helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 1 May 2024
Dear Melissa,It was such a pleasure to welcome you to Best Western Plus – Ellensburg! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Launa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art work
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Launa,Thank you for choosing Best Western Plus – Ellensburg. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Very friendly staff. Despite the fact that I checked in at night and couldn’t figure it out, the manager was in touch with me for about 40 minutes until I found my number! All amenities! 5 stars for everything!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Apr 2024
Dear Ivan,We're so happy to know that you enjoyed everything about your time with us, including our friendly team members. Thank you so much for the five-star rating, and we hope to see you again soon.

8/10 Good

Veronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast still had an hour left and there was minimal items available, did not looked replenished.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Veronica,Thank you for your feedback. We are very sorry for any disappointment with your breakfast experience and we assure you that we will make improvements for the benefit of future guests. Hopefully, we will have the pleasure of welcoming you back for an even better stay!

10/10 Excellent

Patricia, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from kt on 18 Apr 2024
glad you enjoyed your stay. please stay again soon.

10/10 Excellent

Molly

Great stay!
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Molly,Thank you so much for choosing to stay with us at Best Western Plus – Ellensburg. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

David

Travelled with family
Just average looking
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear David,Thank you so much for choosing to stay with us at Best Western Plus – Ellensburg. We're thrilled to receive such a high rating and trust you had a wonderful experience with us. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and the free breakfast had a huge selection of different foods would stay here again
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Jan,Thank you for your review and for giving us a perfect rating! We are delighted our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Denise, Enumclaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facility, great breakfast, pool open until 10pm for kids, close proximity to town and the interstate. Thank you!
Stayed 2 nights in Mar 2024
Response from kt on 26 Mar 2024
Glad you enjoyed your stay! please visit again soon!

10/10 Excellent

miranda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing enjoy the jacuzzi room!
Stayed 1 night in Mar 2024
Response from kt on 21 Mar 2024
Glad you enjoyed your stay with us! please visit again soon

10/10 Excellent

LISA

Stayed 1 night in Mar 2024
Response from kt on 21 Mar 2024
glad you enjoyed your stay with us! please visit again soon.

10/10 Excellent

Roger

Travelled with partner
Hotel located in under developed area but still suitable. Building clean and well maintained. Staff polite and helpful
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Roger,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. If you find yourself back in the area, please come see us again at Best Western Plus – Ellensburg!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Colleen,It was a pleasure hosting you at Best Western Plus – Ellensburg! We're glad you enjoyed your visit, and we invite you to stay with us again the next time you're in town.

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience every time we stay! could get better on their breakfast options though.
Stayed 2 nights in Mar 2024
Response from kt on 6 Mar 2024
glad you enjoyed your stay with us. please visit again soon.

10/10 Excellent

Harold

Very clean and efficiently run. Great breakfast!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Harold,Thanks so much for your glowing review of Best Western Plus – Ellensburg. We appreciate your compliments about our high standards of cleanliness, top-notch service, and tasty breakfast. It would be great to welcome you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from General Manager on 20 Feb 2024
Dear John,Thank you for choosing Best Western Plus – Ellensburg! Our team is delighted you had a wonderful experience, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable experience.

8/10 Good

Victor, Cusick

Liked: Cleanliness, property conditions & facilities
?
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Victor,Thank you for taking the time to leave us a rating. Please feel free to visit us again and share your thoughts with us so we know how we can earn all the stars for a stay.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
We just returned from a 2-night stay in a ground floor room. The first night the people above us were up until after midnight and it sounded like they were moving furniture. We returned to the room on Saturday after being out most of the day and had to call the front desk to get more toilet paper because it wasn't replenished when housekeeping came in. After calling 4 times someone finally answered and then brought us a roll. The second night the people above us were up again until after midnight and it sounded like a herd of elephants were walking back & forth across the floor. There was also a weird vibration sound in the wall that was so loud! That combined with the people above us meant we had to turn on some white noise through an app on our phone to try to drown out the other noises to get some sleep. We will be coming to Ellensburg regularly to visit our son at Central so if we were to stay at this property again we would ask for a room on the top floor in hopes of a better night's sleep.
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jennifer, Thank you for sharing your recent experience with us. We're sorry to hear about the noise disturbances during your stay, and we apologize for any inconvenience caused. Your comfort is important to us, and we appreciate your feedback. Should you choose to stay with us again, please don't hesitate to request a room on the top floor, and we'll do our best to ensure you have a more restful night. We look forward to welcoming you back in the future.

8/10 Good

Hans

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kt on 31 Jan 2024
Glad you enjoyed your stay. Please visit again soon.

10/10 Excellent

Melissa, milton

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind and helpful. Parking lot is up well lit up.
Stayed 4 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Melissa,It's great to receive your outstanding review of Best Western Plus – Ellensburg! We're delighted that our warm hospitality and well-lit parking lot helped make your stay excellent. Many thanks for your kind compliments, and we hope you'll come back!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good complimentary breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Scott,We are delighted that you enjoyed your stay at Best Western Plus - Ellensburg and found our complimentary breakfast satisfying. We appreciate your positive feedback and look forward to providing you with more enjoyable experiences during your future visits.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an over-nighter
Just an over-nighter. We experienced the same quality comfort we have come to expect. Thanks
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Dale,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting Best Western Plus – Ellensburg for your lodging needs. We hope to see you again soon!

8/10 Good

Tirthankar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property meets all the basic needs for a short stay. Seems a little dated though, and the accommodations could do with a few modern touches or upgrades.
Stayed 4 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you so much for the feedback, and we're thrilled that our location was perfect for your needs. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our team look into your comments further and make changes where necessary. Please come back and give us another chance soon.

10/10 Excellent

Annette

Stayed 1 night in Dec 2023
Response from kt on 31 Jan 2024
Glad you enjoyed your stay with us. Please visit again soon

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kt on 31 Jan 2024
Glad you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Trevis, Spokane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a room because of the pass closing and this was available. Will stay again
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Trevis,It is wonderful to know that you had an excellent experience with us! Thank you for your review and for giving us a perfect rating. We look forward to welcoming you back in the future!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a night.
Stayed 1 night in Nov 2023
Response from kt on 23 Nov 2023
Glad you enjoyed your stay with us. Please visit again soon.

8/10 Good

Vida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from kt on 17 Nov 2023
Glad you enjoyed your stay! please visit again soon.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from KT on 2 Dec 2023
Thank you for staying with us. Please visit again soon!

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from KT on 2 Dec 2023
Glad you enjoyed your stay with us. Please visit again soon!

2/10 Terrible

Taylor

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from kt on 7 Nov 2023
Glad you enjoyed your stay with us . Please visit again soon.

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities clean, comfortable, complete. Room layout convenient with lots of counter space. High ceiling, felt spacious. Breakfast significantly above average, well supplied throughout morning with fresh eggs etc. Pleasant staff. We parked around the side for better access to room through side door (accessed by room key).
Stayed 1 night in Oct 2023
Response from KT on 1 Nov 2023
So glad you enjoyed your stay with us! please visit again!

10/10 Excellent

Mike, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kt on 1 Nov 2023
Glad you enjoyed your stay with us! please visit again soon!

10/10 Excellent

Sue

Stayed 1 night in Oct 2023
Response from kt on 17 Nov 2023
Glad you enjoyed your stay with us! please visit again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from kt on 1 Nov 2023
Glad you enjoyed your stay with us! please visit again soon.

2/10 Terrible

Samantha, grand forks

Stayed 1 night in Oct 2023
Response from Bianca on 15 Nov 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room
Room is clean and comfortable. Great food variety, clean eating area. Service at checkin unfriendly.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
It was wonderful having you as our guest recently. Receiving recognition for our impeccable accommodations and tasty offerings is always appreciated. We'll be sure to discuss your feedback with our team to ensure professional and courteous service is provided at all times. Thank you for your review, and we hope you return soon.

10/10 Excellent

Irene Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We unexpectedly stopped in Ellensburg and found this newer looking hotel, decided to try it. Room was extra large, bed was comfortable and the young woman at the front desk made a good dinner recommendation. We had several options within walking distance. We've stayed in Ellensburg at other hotels over the years and this was by far the nicest!
Stayed 1 night in Oct 2023
Response from KT on 14 Oct 2023
We are so glad you enjoyed your stay with us at Best Western Plus Ellensburg. Please visit again next time you're in the area.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good breakfast
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Dear Matthew,Thank you for allowing Best Western Plus – Ellensburg to host your recent stay. We're happy to hear you had an enjoyable experience and that you appreciated our excellent location, as well as the opportunity to try our delicious breakfast menu. We're grateful for your comments, and we hope to have the pleasure of your company the next time you're in the area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from KT on 6 Oct 2023
Glad you enjoyed your stay with us. Please visit again.

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice quiet area. The staff is very friendly!
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Martha,Thanks so much for taking a moment to leave a review. We're delighted our peaceful accommodations and friendly staff impressed you. On behalf of all of us here at Best Western Plus – Ellensburg, it was a pleasure hosting you, and we'd love to see you again soon!

6/10 Okay

James, Eagle

Travelled with family
Disliked: Property conditions & facilities
Bathroom floor filthy
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear James,Thank you for visiting Best Western Plus – Ellensburg. We take your cleanliness concern seriously, and our housekeeping team will correct this issue. Please consider staying with us again for an even better experience.

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness
The room had dust on all the furniture and tv. The shower faucet did not work properly and the faucet sink leaks.
Stayed 1 night in Sep 2023
Response from KT on 28 Sept 2023
thank you for staying with us. and Thank you for the Feedback

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Very comfortable bed, hot shower, tasty breakfast, and clean room - what more could we need! Front desk personnel were both very kind. Room was quiet and we slept well. Just what we needed for our 8th night on the road!
Stayed 1 night in Sep 2023
Response from KT on 28 Sept 2023
Glad you enjoyed your stay with us. Please visit again !