1 bedroom, iron/ironing board, rollaway beds, bed sheets

Reviews of Best Western John Jay Inn

2.5 out of 5
Best Western John Jay Inn
2421 Scaroni Rd, Calexico, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 305 out of 711 reviews" "
Rating 8 - Good. 221 out of 711 reviews" "
Rating 6 - Okay. 100 out of 711 reviews" "
Rating 4 - Poor. 43 out of 711 reviews" "
Rating 2 - Terrible. 42 out of 711 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Francisco

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The continental breakfast was great! Staff was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Yaneth B. on 22 Mar 2024
Hello Francisco, Thank you for taking the time to review your stay with us. we are happy to see you enjoyed your stay with us. we hope to see you soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yaneth B. on 23 Mar 2024
Hello Luis, thank you for taking the time to review your stay with us. We are happy to see you enjoyed your stay with us. we hope to see you soon.

10/10 Excellent

MARGIE

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice staff, clean and private. They had ice cream in their snacks! :)
Stayed 1 night in Mar 2024
Response from Yaneth B. on 20 Mar 2024
Hello Margie, thank you for taking the time to review your stay with us, we are happy to see we got an amazing 5 out of 5. We hope to see you soon.

6/10 Okay

Derek

Business traveller
Liked: Cleanliness, property conditions & facilities
Good room, clean, reasonable price compared to nearby options. Very limited dining in Calexico. Better options 9 miles away in El Centro.
Stayed 1 night in Mar 2024
Response from Yaneth B. on 15 Mar 2024
Hello Derek, Thank you for taking the time to review your stay with us. we hope to see you soon.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Mar 2024
Response from Yaneth B. on 15 Mar 2024
Hello Mayra thank you for taking the time to review your stay with us. we are happy to see you enjoyed your stay. We hope to see you soon.

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms look like recently updated. Nice and clean and friendly staff.
Stayed 2 nights in Feb 2024
Response from Yaneth B. on 2 Mar 2024
Hello Carmen, thank you for taking the time to review your stay with us. We are happy to see you enjoyed your stay. We hope to see you soon.

10/10 Excellent

manuel, yucaipa

Travelled with family
Liked: Staff & service, property conditions & facilities
Quick check in, friendly staff.
Stayed 1 night in Feb 2024
Response from Yaneth B. on 27 Feb 2024
Hello Manuel, thank you for taking the time to review your stay with us we are happy to see you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Ofelia, Escondido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Yaneth B. on 22 Feb 2024
Hello Ofelia, thank you for taking the time to review your stay with us, we are really happy to see we got an amazing 5 out of 5. Thank you once again and we hope to see you soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yaneth B. on 19 Feb 2024
Hello Dawn, Thank you for taking the time to review your stay with us. We are really happy to see we got a 5 out of 5. Thank you once again for staying with us, we hope to see you soon.

6/10 Okay

Beto

Stayed 3 nights in Jan 2024
Response from Yaneth B. on 17 Jan 2024
Hello BetoThank you for taking the time to review your stay with us, We hope you give us another opportunity so we can demonstrate we can do better. We hope to see you soon.

8/10 Good

Belicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yaneth B. on 15 Jan 2024
Hello Belicia, Thank you for taking the time to review your stay with us. We are happy so to see you enjoyed you enjoyed your stay. We hope to see you soon.

10/10 Excellent

MARIA ELENA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2024
Response from Yaneth B. on 10 Jan 2024
Hello Maria Elena, thank you for taking the time to review your stay with us. we are happy to see you enjoyed your stay with us. We hope to see you soon.

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was acceptable
Stayed 1 night in Jan 2024
Response from Yaneth B. on 10 Jan 2024
Hello Pete, Thank you for taking the time to review your stay with us. We are happy to see you enjoyed your stay. We hope to see you soon.

8/10 Good

Kate

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yaneth B. on 18 Dec 2023
Hello Kate, thank you for taking the time to review your stay with us. we are really happy to see we got a 4 out of 5. We are going to keep working so next time you visit us we get the 5 out of 5. Thank you once again and we hope to see you soon.

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAS
Terrible service. Did not book room and they refused to refund money. Hotel.com said they would speak with manager and sent email saying basically the hotel would not refund money and that was that. No call to speak with me, just standard email. Will be taking issue up with credit card company.
Stayed 1 night in Dec 2023
Response from Yaneth B. on 11 Dec 2023
Hello Judy, We are sorry for the inconvenience you had with the reservation created. We are sorry for the issue you had with hotels.com We hope you give us another opportunity so we can demonstrate we do better.

10/10 Excellent

Vanesa

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Yaneth B. on 10 Dec 2023
Hello Vanessa, thank you for this amazing 5 out of 5 we are happy to see you enjoyed your stay with us, hope to see you soon.

2/10 Terrible

Mohamad

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
MATTRESS WAS TERRIBLE. Sleeping on the floor would’ve been better
Stayed 1 night in Dec 2023
Response from Yaneth B. on 6 Dec 2023
Hello Mohammad, Thank you for taking the time to review your stay with us, thank you for letting us know how we can improve your next stay. We are sorry to see you did not enjoy your stay with us, we hope you give us another opportunity in the future so we can show you we can do better.

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good except for the locationj.
Stayed 1 night in Nov 2023
Response from Yaneth B. on 5 Dec 2023
Hello Eduardo, thank you for taking the time to review your stay with us, We are happy to see you enjoyed your stay with us, We hope to see you soon.

10/10 Excellent

alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here several times, pet friendly
Response from Yaneth B. on 4 Dec 2023
Hello Carrie, thank you for taking the time to review your stay with us, We are happy that every time you are in town you choose Best Western to stay. We hope to see you soon.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a really nice and quiet spend the night place. Very clean and well distributed rooms. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Yaneth B. on 4 Dec 2023
Hello Jesus thank you for this amazing 5 out of 5 we are happy to see you enjoyed your stay with us, hope to see you soon.

4/10 Poor

carol

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly and helpful. Location and Property were just ok. We booked the pet friendly room and the entire place smelled so badly of urine that it was hard to stomach. They really need to pull out the filthy carpet so the room can be adequately cleaned between guests and truly make it pet friendly.
Stayed 1 night in Nov 2023
Response from Yaneth B. on 25 Nov 2023
Hello Carol, thank you for taking the time to review your stay with us, we apologize about the pet-friendly room we took our time to review the cleanliness of the room. We hope you give us another opportunity when you are in town so we can demonstrate to you we do better.

10/10 Excellent

Rosalba

Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and safe. A bit pricey though.
Stayed 1 night in Nov 2023
Response from Yaneth B on 20 Nov 2023
Hello Chirs Thank you for this amazing 5 out of 5 We hope to see you soon.

8/10 Good

Irinea

Stayed 1 night in Nov 2023
Response from Yaneth B. on 5 Dec 2023
Hello Irinea thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay. We hope to see you soon.

8/10 Good

Dewitt

Stayed 1 night in Nov 2023
Response from Yaneth B. on 4 Dec 2023
Hello Dewitt , thank you for taking the time to review your stay with us. We are happy to see you enjoyed your stay, We hope to see you soon.

6/10 Okay

Manuel

Stayed 4 nights in Oct 2023
Response from Yaneth B. on 20 Nov 2023
hello Manuel, thank you for taking the time to review your stay with us, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jerry, Gilbert

Stayed 1 night in Oct 2023
Response from Yaneth B. on 20 Nov 2023
Thank you Jerry for taking the time to review your stay with us, We hope to see you soon.

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Alarm clock not working. Old paint job dripped onto bathroom floor. Very noisy air conditioner. Overall obviously not that well maintained.
Stayed 1 night in Oct 2023
Response from Yaneth B. on 26 Oct 2023
Hello Richard, Thank you for taking the time to review your stay with us. Thank you for letting us know how we can improve for your next visit. We hope you can give us another opportunity so we can demonstrate you we can do better.

2/10 Terrible

victor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived to the property I could see an abandoned building that was closed off by only a fence. My wife and I were greeted by the front desk staff as she was polite. We were given a handicap room next to the ice machine and elevator. I asked to be switched and front desk was nice enough to switch us rooms to the third floor. upon getting out of the elevator on the third floor, I notice an awful smell like mold which was generating from the third floor hallway. Once we were inside the room, I noticed that the bathroom wall had a hole in it, the wall mount for the shower curtain was almost falling off, the desk chair was dirty and stained, as well as the other chair next to the television was stained as well. I was about to sit down on the sofa where I noticed that the sofa was also stained and was very dirty. I opened the window and there was no screen as that is a hazard if there are any children wanting to open the window. The rooms are advertised on the internet depicted in a way to attract customers but once you get into the room it is very different. I will be calling Expedia for a refund I highly recommend that you do not stay here.
Stayed 2 nights in Oct 2023
Response from Yaneth B. on 24 Oct 2023
Hello Victor, thank you for taking the time to review your stay with us, we thank you for letting us know were we can improve for future guests. We hope you give us another opportunity to prove we can do better.

10/10 Excellent

Brian Alexander

Stayed 1 night in Oct 2023
Response from Yaneth B. on 20 Nov 2023
Hello Brian thank you for this amazing 5 out of 5. We are really happy to see you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

CORINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yaneth B. on 22 Oct 2023
Hello Corina, Thank you for taking the time to review your stay with us. We are really happy to see we got a 10 out of 10. We are looking forward to your next visit.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yaneth B. on 8 Oct 2023
Hello Eric, we are glad to hear you enjoyed your last stay with us. We strive to provide the best possible experience. Thanks for taking the time to write this review it means a lot to us.

8/10 Good

Maurice

Stayed 1 night in Sep 2023
Response from Yaneth B. on 4 Oct 2023
Hello Maurice, Thank you for taking the time to review your stay with us. We are looking forward to your next visit, and we see you soon.

4/10 Poor

Sylvia, chula vista

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
it was the only available room in this small town. Paid $200. Only good thing is rooms have been recently renovated. Why is there carpet in the sink-vanity area? We had a barking dog accross the hallway which woke us up. Didn't know pets were allowed. Parking lot is dirt and dog poop does not get picked up. We almost stepped on one near our car. If you're going to allow pets, surrounding areas need to be cleaned daily. Will not stay here again.
Stayed 1 night in Aug 2023
Response from Yaneth B. on 3 Sept 2023
Hello Sylvia, thank you for taking the time to review your stay with us. We're sorry to hear you were less than satisfied with your stay. We hope you give us another opportunity so we can demonstrate you we can do better.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel for over 20 years. They have improved it nicely. This last stay, we were in a suite. It was nicely updated. My only beef was the fold out sofa bed was twin size, more like a single, and was rather mushy. The sofa bed was newer and was comfortable to sit on, but the sleep quality was fair to poor. My father stayed in the bedroom and the king size bed in there was very nice for him. Overall, it was a great stay.
Stayed 2 nights in Aug 2023
Response from Yaneth B. on 3 Sept 2023
Hello David, thank you for taking the time to review your stay with us. We are sorry about the inconvenience and hope to see you again soon to demonstrate we can do better. We are very happy you had a great stay overall. Thank you.

4/10 Poor

Cade

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
When I checked in my room was not cleaned. They had to call in a cleaning attendant to clean it for us. They advertised the room as able to sleep 4 but the pull out couch was smaller than a twin mattress. The front desk staff was very friendly so that was appreciated.
Stayed 1 night in Sep 2023
Response from Yaneth B. on 3 Sept 2023
Hello Cade, thank you for taking the time to leave a review. We are really sorry to get that score. We hope you consider staying with us so we can prove to you we can do better.

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from Yaneth B. on 28 Aug 2023
Hello Michael, thanks for you for taking the time to review your stay with us. We hope to see you soon.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yaneth B. on 28 Aug 2023
Hello Carolina thank you for that amazing 10 out of 10 we are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Adolfo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good place to spend the night
Stayed 1 night in Aug 2023
Response from Yaneth B. on 13 Aug 2023
Hello Adolfo, thank you for this amazing 5 out of 5. We are really happy to hear you had a good time with us. We hope to see you back here soon.

10/10 Excellent

Ingrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the roomy suite, it was spotless. Also Janette, de front desk attendant. was very polite and helpfull. Overall we were really pleased with everything.
Stayed 1 night in Jul 2023
Response from Yaneth B. on 20 Jul 2023
Hello Ingrid, Thank you for this amazing 5 out of 5. We are really happy to hear you had a good time with us. We hope to see you soon. Thank you once again.

10/10 Excellent

ANNABEL

Stayed 1 night in Jul 2023
Response from Yaneth B on 17 Jul 2023
Hello Annabel, thank you for taking the time to review your stay with us we are really happy we got a 10 out of 10. We hope to see you again soon..

6/10 Okay

Dan

Business traveller
Disliked: Staff & service, property conditions & facilities
associate at check in seemed very cold and could care less, property very dimly lit
Stayed 2 nights in Jun 2023
Response from Yaneth B. on 24 Jun 2023
Hello Dan, Thank you for taking the time to review your stay with us, we are really sorry we did not exceed your expectations. We hope you give us another opportunity so we can show you we can do better. Thank you.

2/10 Terrible

Efrain

Travelled with family
Had to cancel same day but wasn't allowed to so I lost $ 150.00$ last min emergency
Stayed 1 night in Jun 2023
Response from Yaneth B. on 18 Jun 2023
Hello Efrain, thank you for taking the time to leave a review. We are really sorry to get that score. We hope you consider staying with us so we can prove to you we can do better.

10/10 Excellent

Mark D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place and good price
Stayed 1 night in Jun 2023
Response from Yaneth B. on 15 Jun 2023
Hello Mark D, thank you for this amazing 5 out of 5. We are glad you enjoyed your stay with us. We hope we can see you soon.

10/10 Excellent

Jorge, San Ysidro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff
Stayed 1 night in Jun 2023
Response from Yaneth B. on 10 Jun 2023
Hello Jorge, thank you for taking the time to review your stay with us. We are happy to see you give us an amazing 5 out of 5. We notice that some of the highlights were our friendly staff. We are glad we were able to provide and outstanding service. Once again thank you so much and we hope we see you soon.

6/10 Okay

Daisy

Disliked: Cleanliness
Found a lot of stains in my room on the walls, smelled weird.
Stayed 2 nights in May 2023
Response from Yaneth B. on 5 Jun 2023
Hello Daisy, Thank you for taking the time to review your stay with us, we are really sorry we did not exceed your expectations. We hope you give us another opportunity so we can show you we can do better. Thank you.

10/10 Excellent

Fabiola

Business traveller
Liked: Cleanliness, property conditions & facilities
Room clean and quiet breakfast good people very friendly
Stayed 1 night in May 2023
Response from Yaneth B on 1 Jun 2023
Hello Fabiola, thank you for taking the time to review your stay with us. We are happy to see you give us an amazing 5 out of 5. We notice that some of the highlights were the breakfast and our friendly staff. We are glad we were able to provide and outstanding service. Once again thank you so much and we hope we see you soon.

6/10 Okay

Rita

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Yaneth B. on 28 May 2023
Hello Rita, I'm sorry to hear we got a 3 out of 5. We are sorry you had a bad experience. We'll strive to do better. I hope you can give us another opportunity. Thank you.