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Reviews of Tierra Tehuelche

2.5 out of 5
Tierra Tehuelche
Los Antiguos 171, El Calafate, Santa Cruz

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super friendly staff. Very accommodating!
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is away from the busy downtown, but close enough to drive or walk to.The beds were comfortable.We had a good view of the lake, too.
Stayed 3 nights in Apr 2023

10/10 Excellent

Carroll

Stayed 1 night in Apr 2023

8/10 Good

Gilberto

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great Customer Service
Clean place,modern, nice view from living room. I would suggest, they should put a mirror in the bedroom as there's only one in the bathroom. I would also like to praise Ian at check in, he was great in providing us with places to visit and eat. He was friendly and very knowledgeable. Breakfast was basic coffee and bread, they had some oranges and apples. They don't clean apartments daily and I have to asked twice for toilet paper. Place is near town.
Stayed 3 nights in Nov 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and comfortable. I would stay again
Stayed 1 night in Mar 2019
Response from Marianela - Patagonian Group on 14 Apr 2019
Thank you very much for choosing us for your stay in El Calafate

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ample size, well lit, breakfast provided variety of juices and food. Staff was helpful and friendly. The only downsize was the location - too far from downtown to walk to restaurants and shops
Stayed 2 nights in Jan 2019
Response from Hebe on 22 Jan 2019
Thank you for your review! We are located 10 minutes walk from the main avenue, not so far!

10/10 Excellent

Colleen

Did the trick.
We walked here from the bus station (13 min) - if you have rolling luggage it should be durable as this is on a dirt road. Easy parking out front, standard breakfast, not a bad location for walking around this small town.
Stayed 1 night in Aug 2018

2/10 Terrible

sinko, Auckland NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived at the hotel to find it all closed up and no one to be found. I had a reservation confirmed by wotif on itinerary no 721595860299 for 11 Oct -14 Oct. After 30 mins of looking around and finding no one and curtains drawn (I arrived at 1pm) I found someone who told me he thought the hotel was going through some renovations. Angrily i got a taxi to the town and checked into Kosten Aike Hotel (and paid an extra $160 USD for that stay). Am I annoyed....sure am. I could not contact wotif by email as your website only contact by phone to NZ. Expensive and I only operate my mobile using wifi. I had to contact a friend of mine who made contact with wotif NZ to request a refund to my account. I have received no email contact from wotif. No apology and I guess the extra money I paid for the new hotel wont be given. In all a bad experience in El Calafate. Till now Sat 15 October I have received no refund. I expect wotif to get this to me ASAP

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio muy bueno y las condiciones del hotel también. La habitación muy amplia, aunque se veía que limpiaban sólo por encima. El personal estuvo siempre muy atento a lo que necesitamos y muy amable. El desayuno rico aunque no muy variado. En general la experiencia fue buena, salvo porque el internet era extremadamente deficiente. Nos dijeron que era lento porque todos los huéspedes se conectaban a la misma hora (después de los tours) y se saturaba, pero en realidad esto sucedía a todas horas.
Stayed 7 nights in Dec 2023

4/10 Poor

Oscar

Stayed 3 nights in Nov 2023

10/10 Excellent

Jairo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo beneficio.
Hotel limpo, confortável e com ótimos atendentes e funcionários!
Stayed 1 night in Jan 2023

10/10 Excellent

Aer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend some time!
I stayed here for about a week, it was great. The staff was super friendly and helpfull. Comfortable bed and amazing views. It was quiet and relaxing and just a short walk from the main street of el Calafate. Would definitely stay here again!
Stayed 3 nights in Feb 2022

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy linda vista y tranquilo.
El hotel esta ubicado en la periferia de la ciudad, lo que lo hace muy tranquilo y con una vista del lago Argentino muy bonita. Hace unos años seguramente era uno de los mejores de El Calafate, pero ahora se va notando que requiere de mas mantenimiento. La gente fue muy amable, especialmente Ian en recepción.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento, ambiente agradável e limpo, um bom café da manhã e funcionários atenciosos com os hóspedes.
Stayed 5 nights in Nov 2019

10/10 Excellent

Marzena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Przyjemny pobyt
Mila obsluga, pokoj przestronny, bardzo cieply, zreszta jak caly budynek. Sniadania w formie bufetu - ser, szynka i slodkie przekaski, platki sniadaniowe, kawa, herbata. Parking wzdluz ulicy. Spokojna okolica. Widok z okna na jezioro. Lokalizacja poza centrum. Polecam.
Stayed 2 nights in May 2019

8/10 Good

Cyril

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Marianela - Patagonian GRoup on 13 Jun 2019
Muchas gracias por su puntuación. Deseamos que haya tenido una buena estadía junto a nosotros.

4/10 Poor

Noelia

Travelled with family
Disliked: Staff & service
Abone una sorpresa (tarta de cumpleaños & botella de espumante) para los huespedes a modo de sorpresa de cumpleaños y no lo entregaron a tiempo. Tuve que reclamarlo por varios medios para que lo entregaran antes de que se fueran los huéspedes. Tienen un gran descontrol y desorganización. Prometieron tener un detalle por el error cometido y tampoco cumplieron. Mucho caos y poca coordinación entre los empleados.
Stayed 3 nights in Feb 2019
Response from Hebe on 12 Mar 2019
Estimada Noelia, lamentamos el inconveniente generado por la falta de información de la guardia de reservas un sábado a la tarde. El inconveniente al que se refiere no fue tal para sus pasajeras ya que la atención fue brindada en tiempo y forma de acuerdo a lo explicado telefónicamente por el Gerente del hotel. Hemos atendido su reclamo siempre con la mejor voluntad de resolver el inconveniente de que sus pasajeras no encontraran la atención colocada en el refrigerio. La saludo cordialmente y nuevamente le pido disculpas por el mal entendido.

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hebe on 29 Jan 2019
Thank you for choosing us!

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção!
Boa opção! Hotel fica um pouco distante do centro de El Calafate, mais bem próximo a rodoviária, aparentemente uma região que estão surgindo novos empreendimentos hoteleiros. Se estiver de carro é bem tranquilo. De táxi custará 100 pesos no máximo até o centro. O hotel é novo, bonito, com uma bela vista do lado argentino. Quarto confortável, espaçoso, com Tv a cabo e frigobar. Ótimo atendimento pelo staff do hotel. Café da manhã pode melhorar. Bom sinal de Wi-Fi. Recomendo.
Stayed 3 nights in Nov 2018
Response from Hebe on 2 Dec 2018
Muchas gracias por su recomendacion. Esperamos contarlos nuevamente entre nuestros huéspedes!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, room comfort
Una alternativa de alojamiento
wifi malo en la habitación, pieza y cama agradable, buen desayuno bufett

2/10 Terrible

per

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service, not great location. Poor value.
Not a great place. Our room was quite cold and the radiator didn't work. After notifying the staff about this 2 times they looked at it but couldn't fix it themselves as they didn't have the right tool. So we had a very cold first night until they fixed after a third notification from us the day after. Nobody at the hotel speaks a word English which obviously could be a problem. The hotel is also a bit off and up a steep hill, not terrible but not ideal. Breakfast only consists of sweet stuff.

4/10 Poor

Roberto P Ferreira, El Calafate

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Perdendo oportunidades
A localização não é muito boa para quem anda a pé, pois fica no alto de uma colina. de táxi vai bem. Tem uma vista maravilhosa do Lago Argentina e dos cumes gelados das montanhas. E por estar bem alto, pega muito vento. E para piorar a calefação de nenhum quarto funciona, apesar de ter feito três reclamações, não foi resolvido o problema, nas áreas comuns do hotel funcionava bem. O termo café da manhã continental é um exagero. O prédio, os quartos e as áreas comuns são de muito bom gosto e bem limpo. Resumo, tem condições se ser muito melhor do que é.

6/10 Okay

Guillermo, rio gallegos

mini vacaciones en el calafate
es un hotel con instalaciones muy ruidosas..el servicio es normal y tiene un encargado muy eficiente y servicial

2/10 Terrible

carola v., Punta Arenas

Disliked: Staff & service, property conditions & facilities
Hotel Antiguo y mal mantenido
Que peor que llegar a descansar y que tengas de musica de fondo rock o reggae!! La ubicación es pésima porque el camino es de tierra y apartado del centro, sin auto es una odisea subir esas calles. Se escucha el ruido que hacen los pasajeros de la habitación de al lado, las chapas de las puertas son con llave y las chapas son atiquísimas!! La TV es antigua con forma de cajon (no plana). El vaso para lavarse los dientes es de plumavit!! El radiador hacía ruidos de goteo, el closet muy antiguo y la por ende la puerta pesaba mucho. Por ultimo, no tenían terminal para pagar en la recepción... me mandaron a otro hotel!!! Lo venden como si tuviera Wi Fi y no es así, mi estadía fue de 3 días y sólo la primera noche pudimos conectarnos y mas encima intermitentemente, le pedí que lo arreglaran y me dijeron simplemente que no podían. No lo recomiendo para nada!

8/10 Good

Eduardo Quadros, Belo Horizonte MG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepção e cordialidade excelentes
Proprietário do hotel muito atencioso e receptivo.

6/10 Okay

Robson, Paraná

O Hotel é razoável, mas o quarto possui carpete, com uma pequena janela e, no chuveiro tem uma toalha de plastico ao invés de box. O café da manhã deixa a desejar, com poucas opções.. É um pouco distante do centro e a rua é sem asfalto. Não possui ar condicionado, o quê gera um desconforto se estiver com calor (só possui calefação). Preço alto para o padrão, mas percebi que em El Calafate tudo é mais caro. Gostaria de registrar que o Adolfo, gerente do Hotel, é uma excelente pessoa, prestativo e atencioso.