"We had a booking issue. Accidentally booked the room for the wrong date. We needed a room at 12:30am at night - last minute - to stop on our way to our destination. The room was accidentally reserved for the following day. I contacted support immediately. Less than a minute after confirming and realizing my mistake. Hotels.com said they would contact the manager of this property to have them accept to allow a refund. After numerous attempts to contact them - all of which were ignored, the website gave up and we don’t get a refund. We even stopped at the hotel and spoke with an employee. He attempted the contact the manager as we stood there. No response then either. Their lack of communication and disregard for other people is just sad. We will never stay at this hotel or a Baymont again. We understand the policy is no refund but even just allowing us to move the date to use the room or something would have shown some care. To just take our money with no response after repeated attempts shows their desperate need for the money. When we stopped at the hotel, we were glad we didn’t stay. It was sketchy and old. The Holiday Inn Express we found was much nicer and more accommodating."
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