Aerial view
Check availability

Reviews of Warwick Le Lagon - Vanuatu

4.5 out of 5
Warwick Le Lagon - Vanuatu
Elluk Road Off Kumul Highway, Erakor Lagoon, Port Vila, Efate

Reviews

8.4

Very good

Rating 10 - Excellent. 369 out of 847 reviews" "
Rating 8 - Good. 323 out of 847 reviews" "
Rating 6 - Okay. 98 out of 847 reviews" "
Rating 4 - Poor. 43 out of 847 reviews" "
Rating 2 - Terrible. 14 out of 847 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Leona

Travelled with partner
Liked: Cleanliness
Unique pools, lovely manicured ground with beautiful vistas.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor, Port Vila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great
Stayed 1 night in Mar 2024

10/10 Excellent

Micheal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

6/10 Okay

Kate

Travelled with family and small children
Liked: Staff & service
Its a nice place but they are not delivering. Theres a pool out of action. The restaurants are only offering a 'pool' menu. No culture shows or fire spinning as advertised. And no communication about any of it. Staff don't seem to know much. Irs nice, but we are very dissapointed.
Stayed 5 nights in Mar 2024

6/10 Okay

Rachel Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Ammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. No comment after that
Stayed 5 nights in Feb 2024

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had a wonderful stay with family at the Warwick le lagon. The Garden bungalow was great and the high light was the pool area with the swim up bar. The staff were impeccable and so friendly. The breakfast buffet was excellent but we didn't enjoy dinner buffet as much. We tried the Wild Ginger restaurant and we all enjoy the meals but unfortunately due to the last cyclones the Warwick as not repaired the air conditioning and it was extremely hot in the restaurant even with all the doors open So we shared our meals with the flies!!. This Property has low occupancy at the moment and i think there is much better value elsewhere. But in saying that i would stay there again but i do belive that the Warwick group needs to spend alot on money on maintenance to see a turn around in there business. So in all very relaxing , stress free. great people a little expensive and wow feeling of the resort is starting to decline. But still worth a stay Mark
Stayed 7 nights in Feb 2024

8/10 Good

Alvin Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well laid out property with a lot of open spaces, good views of the lagoon, a lovely pier, excellent facilities for kayaking and very friendly staff especially the outdoor activities staff. It would be nice if there was beach at the property. I would also suggest that the restaurant should offer local cuisine, we are disappointed not to see local cuisine on the menu. The breakfast buffet spread was really good however it was the same every day with no changes.
Stayed 8 nights in Jan 2024

6/10 Okay

Lucy, Campbelltown

Travelled with family
Liked: Cleanliness
Overall the property is nice though it could do with a much needed upgrade as the room is quite dated. It would be nice to experience an island themed night of performances to showcase their culture. Food on offer is ok but there needs to be more variety. The staff are lovely and do their best to accommodate the guests.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tracey

Stayed 7 nights in Jan 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

4/10 Poor

Adam

Disliked: Staff & service, amenities
Stayed 8 nights in Dec 2023

6/10 Okay

Debra

Stayed 7 nights in Dec 2023

4/10 Poor

Peter

10/10 Excellent

Ursulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Definitely would be back!
Stayed 9 nights in Dec 2023

4/10 Poor

Darren

Stayed 7 nights in Dec 2023

6/10 Okay

zoran

Stayed 2 nights in Dec 2023

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

Cristin

Stayed 2 nights in Dec 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the most wonderful experience to stay in Warwick le lagon. It was such pleasure to meet the hotel manager Ramzy, he has done such a good job for the hotel. The peaceful morning kayaking is out of this world. Vanuatu is a long way from London where I live, but for sure I am coming back!
Stayed 1 night in Dec 2023

4/10 Poor

Gabrielle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Big lesson learnt from this holiday. Never presume a 5 Star hotel chain is standard throughout the world. The property is in great need of some TLC after Covid & twin cyclones in 2023. Additionally, its obvious there is no senior management onsite & service & facilities are dropping standards. With the economy of Vanuatu still trying to recover from Covid,, lets hope there are improvements very soon for this hotel chain, otherwise I dont see a positive future.
Stayed 8 nights in Dec 2023

10/10 Excellent

Pamela Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful grounds and large area. Food was good at the restaurants and the staff was great! Not many people around so one of our tours was cancelled to the next day but was GREAT when it happened. I highly recommend this resort!
Stayed 4 nights in Dec 2023

8/10 Good

Norah Todd, Tewantin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property blends in beautifully with the environment and has lovely views over to Erakor Island. The rooms could probably do with some upgrades but they are comfortable with everything you need. This is not a 5* luxury modern hotel, and some people have given it amazingly bad reviews, but we really enjoyed it, and there were plenty of families there enjoying it. We did not think the range of food was great for us - a buffet dinner, but we don't eat that much, and the food in the main restaurant was lovely but very large portions, and a bigger variety of smaller meals would be good. There are only taxis from the resort to town and these can be very hard to get especially on cruise ship days. There are beach activities every day, and small catamarans and kayaks to sail, and a trip to Erakor Island is very easy as the little boat goes from a jetty at the end of the resort. I think this is a really good resort for families.
Stayed 10 nights in Dec 2023

10/10 Excellent

Gregory

Stayed 7 nights in Dec 2023

4/10 Poor

Joshua

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Keziah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were amazing and very approachable. The property was looking a bit tired and the restaurants menu had been better in the past.
Stayed 8 nights in Dec 2023

10/10 Excellent

penny

Stayed 6 nights in Nov 2023

8/10 Good

Patrick

Stayed 5 nights in Nov 2023

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service
The best feature of the resort was the friendly and accommodating staff. Cocktails and drinks were delicious however the buffet lacked flair and remained the same most days. The resort is tired and needs a revamp for the prices being charged in comparison to other similar rated resorts we have stayed. The pools are also great however through in children in what is a relaxing resort and well it becomes noisy, loud and loses the appeal that would make it a relaxing resort. Location is also great with a beautiful view. Make an investment in up dating the facilities and rooms and show some flair and enthusiasm in presenting a more modern cuisine in your buffet and you might just nail it.
Stayed 7 nights in Nov 2023

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff Good music Variety of breakfast options
Stayed 8 nights in Nov 2023

8/10 Good

Mrs Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to have a lagoon sunset trip but it never happened due to engine failure or not enough other people. Internet was very poor and very expensive. But overall stay was very pleasant.
Stayed 4 nights in Sep 2023

10/10 Excellent

Radim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with plenty of watercraft choices, 2 pools, 2 restaurants and bars. Pleasant stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got married and went for the first time to Warwick Le logon we had such beautiful service and amazing time staff were very friendly and always saying hello Also management done a great job to keep us happy Would go there anytime It will be our go to for holidays We actually came back but we miss the place already . Great job and service
Stayed 6 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, lovely staff, great food, fun activities, kids club was great, comfortable rooms, everything you need. We loved it and will be back
Stayed 6 nights in Oct 2023

10/10 Excellent

James

Stayed 5 nights in Oct 2023

6/10 Okay

tennielle

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Marija

Travelled with partner
Liked: Staff & service, amenities
My husband I stayed here for a week. It’s not a 4.5 star resort but more like 3.5. Pools are not heated so majority of people just sat around and didn’t go in. Dinner buffet was average and not worth the money. We ended up eating out for dinner every night after the first buffet experience and can say there are plenty of extremely good restaurants within walking distance or a short bus ride away. The hotel staff didn’t seem like they were ever happy and apart from Glenda no one really smiled. We were VIP guests and received a feee boat tour but could never redeem it because they needed 4 people and not to run it. They didn’t even put us on a list so that we might be able to go with another family or couple. They just simply said they couldn’t do it. This is the only resort that doesn’t have free WiFi - and it is expensive ~$35 a day. Even all cafe’s and restaurants outside the resort had free WiFi. We were laughed at by the reception staff after asking about a kids activity that was on the notice board. We knew it was a kids activity but still wanted to understand what it was about. No one was helpful about tours instead we went to the island across the bay who even though we went hotel guest were more then happy to provide information, recommendations and book the tours on your behalf. Our sheets and towels were not changed in the week we were there. You can tell the owner does not invest in their staff for development and training.
Stayed 7 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Food is good alcohol is too expensive
Stayed 9 nights in Oct 2023

6/10 Okay

Joanne

Stayed 2 nights in Oct 2023

6/10 Okay

Michelle

Travelled with family and small children
Liked: Cleanliness
Love the convenience of being able to catch the ferry over to erakor. I felt like they needed more options for kids, more snack options, some staff were really nice others not at all. The pool area needs a better atmosphere, some days it was pretty boring.
Stayed 7 nights in Oct 2023

8/10 Good

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our recent stay. Staff were welcoming and polite. Pools and grounds were immaculate and well maintained. Buffet breakfast was the highlight for the main meals, dinner buffet was underwhelming. Overall a great place to stay and would return in the future. Thank you for making our stay enjoyable.
Stayed 7 nights in Sep 2023

10/10 Excellent

Neran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort! Staff were excellent, a special thank you to Jeannette and Stanley for making our stay awesome! The Resort is very well maintained and beautifully located! Room was very comfortable and clean. Lots of dining options was great for a family with kids. Kids loved the Kids club and staff there, with lots of activities to keep them busy all day.Thank you all at the Warwick…
Stayed 7 nights in Sep 2023

8/10 Good

Jay

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall Warwick Le Lagon, is a lovely property. The buffet breakfast, is good start to the day. They had lots of western food to choose from, for anyone that likes bacon and eggs. The pools and access to non motorised water sports are great for when you want a chilled day at the hotel. Disappointing that WIFI was roughly $120 Australian for 7 days, however quite a few café and places we went offered free WIFI. Sim cards were cheaper option, which made it easier for the group to communicate. The local bus and taxi are easy to use.
Stayed 7 nights in Sep 2023

6/10 Okay

Rebecca Kate

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was amazing and there were some very helpful staff. The Teppanyaki was amazing. However, there was a huge wait with service and check in was a disaster. The manager told us we had to go elsewhere because they were at capacity. The buffet dining was cold.
Stayed 5 nights in Sep 2023

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our time atbthe Warwick Vanuatu. Most staff were friendly and helpful. Facilities could be better, variety of food could be better for instance more vegetarian options, more salads, more desserts. For the amount of money we payed, not having internet included was a let down for us.
Stayed 8 nights in Sep 2023

6/10 Okay

Anirudha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2023

8/10 Good

eduardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only 10 mins from airport. Definitely some areas for improvement including rooms need upgrading, mattresses very uncomfortable, 2xdouble beds for 2A 2 children is a tight squeeze, breakfast buffet was the same every morning, limited vegetarian options in dinner buffet, no tea/coffee station offered for dinner buffet, we went to 4 themed buffet dinners and a lot of the time the food lacked flavour/variety and dessert table was very similar every night, no luggage trolley to take your luggage to your room, pool spa was lukewarm when it should be a lot hotter, fun room had a lot of things that didn't work. Reception seemed to work very slow too, often see 3-4 people there but only one phone in reception so things move very slowly. Improving in these areas would make the resort more of a 4 star. We had a great experience with Eric who worked at the breakfast buffet he was always attentive to our group and made sure there was a reserved table ready for our big group each breakfast.
Stayed 8 nights in Sep 2023