Lobby

Reviews of Hampton Inn & Suites by Hilton Edmonton Intl Airport

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1067 reviews" "
Rating 8 - Good. 307 out of 1067 reviews" "
Rating 6 - Okay. 132 out of 1067 reviews" "
Rating 4 - Poor. 54 out of 1067 reviews" "
Rating 2 - Terrible. 35 out of 1067 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kaelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Pat

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We understand the hotel is going to be renovating in the next few months which explains its "tired" look. Other than that this hotel is extremely comfortable and the staff is amazing. Looking forward to our continued stays at the Hampton Inn and Suites.
Stayed 4 nights in May 2024

10/10 Excellent

Bobby, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from guest services on 24 May 2024
Thank you for taking the time to review the property. It looks like you had a great stay , but we could have done better. We thrive to provide all guests with a memorable experience. Should you like to discuss further your stay and how we could have made it better, please call the property. I hope we have the pleasure to have you stay with us again soon and turn that experience into a 5/5 Take care.

8/10 Good

M

Liked: Cleanliness, staff & service
My only complaint was the furniture, doors in room are scratched and marked showing their age. Carpet has large wrinkles everywhere! In halls on 4th and in room. Carpet needs an upgrade or move to different flooring for a fresh look.
Stayed 1 night in May 2024
Response from guest services on 23 May 2024
Thank you for providing your honest feedback. I am excited to let you know that we will be starting a full renovation shortly that will take care of any of those concerns you had. I hope we have the opportunity to welcome you back soon. Take care

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Family friendly, clean and decent could use some upgrades to make it better.
Stayed 2 nights in May 2024
Response from guest services on 22 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. it looks like you had a great stay with us and that makes us happy. I am excited to let you know we will be starting renovations shortly that will give the hotel a fresh new look and fee. I hope we have the opportunity to have you stay with us again in the near future. Take care.

8/10 Good

Alida

Stayed 1 night in May 2024
Response from guest services on 22 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. it looks like you had a great stay with us and that makes us happy. I hope we have the opportunity to have you stay with us again in the near future. Take care.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short visit
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us Happy. I hope we have the opportunity to welcome you back soon. Take care.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us Happy. I hope we have the opportunity to welcome you back soon. Take care.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice breakfast
Stayed 1 night in Mar 2024
Response from Guest Services on 21 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us Happy. I'm glad you were able to enjoy our delicious Hampton breakfast. I hope we have the opportunity to welcome you back soon. Take care.

2/10 Terrible

Devalkumar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelly property. Extremely rude front desk old lady in the morning. Never returning and I wouldn’t recommend this place to anyone. Trust me you will be disappointed
Stayed 1 night in May 2024
Response from guest services on 22 May 2024
Thank you for taking the time to give us your honest feedback. It looks like we could have done better to make your stay. We strive to provide everyone with a memorable experience. We would like to make this right for you, should you want to talk further about your stay please call the hotel directly. I hope we have the opportunity to welcome you back in the future and show the level of service we are known for. take care

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us Happy. I hope we have the opportunity to welcome you back soon. Take care.

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff.
Stayed 1 night in May 2024
Response from guest services on 15 May 2024
Thank you for taking the time to review the Hampton Inn & Suites, It looks like you had a great stay with us and that makes us happy. I hope we have the opportunity to have you stay with us again soon. Take care.

2/10 Terrible

Rhonda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon immediate check in I noticed a cockroach in room, also excessive dirt on the floor. Mud or brown substance in chair
Stayed 2 nights in May 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the property. Looking into the concern we do not have cockroaches here I will be also looking into the dirt on the floors as we try to keep the hotel very clean for our guests. I hope we have the opportunity to have you stay with us again. take care,

8/10 Good

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel 👍
Stayed 1 night in May 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the pleasure to have you stay with us again soon. Take care.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super and pool/hot tub were perfect
Stayed 1 night in May 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I am glad you enjoyed our great service and pool facilities. I hope we have the pleasure to have you stay with us again soon. Take care.

6/10 Okay

Lloyd, Edmonton

Travelled with partner
Disliked: Property conditions & facilities
It was just ok. Common areas getting pretty run down as well as the room. Needs upgrading.
Stayed 1 night in Apr 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the property. It looks like we could have made your stay better. I am excited to let you know we will be starting renovations shortly that will give the hotels a fresh new look and feel. I hope we have the opportunity to have you stay with us again soon. Take care.

6/10 Okay

GRACE, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already directed my concerns with the manager or whoever was texting me about this location.
Stayed 2 nights in May 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the property. I am glad we were able to take care of your concerns while you were here. I hope we have the opportunity to have you stay with us again soon. Take care.

8/10 Good

Robyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Was clean but carpet was heaving in the hallways and curtain and lamp shade were torn in our room.
Stayed 1 night in May 2024
Response from guest services on 13 May 2024
Thank you for taking the time to review the property. It looks like you had a good stay but ran into a few issues. I am happy to let you know that we will be starting a renovation shortly that will give the hotel a fresh new look and the concerns you had will be addressed. I hope we have the opportunity to welcome you back soon. Take care

8/10 Good

Melissa

Stayed 1 night in May 2024

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast and pool included i liked but thefirst morning there were no plates for breakfast and thesecond morning the waffle maker was gone
Stayed 2 nights in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I want to apologize for the inconvenience that occurred during your stay, I am happy to let you know the waffle makers are back as they broke that day, I hope we have the pleasure to have you stay with us again soon. Take care.

8/10 Good

Myrna, Lethbridge

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the pleasure to have you stay with us again soon. Take care.

6/10 Okay

Evyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall good experience. Not too expensive with complimentary breakfast. Staff were super friendly and helpful. Room condition was clean but found some peeling wallpaper in both rooms we stayed in and a broken mirror in one. Overall its great and convenient for the price.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the property. It looks like we could have done better to make your stay more comfortable. I am happy to let you know that we are starting renovations shortly and will address all those concerns and the hotel will have a new fresh look and feel. I hope we have the opportunity to have you stay with us again soon.

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet,convenient,and a good deal.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the pleasure to have you stay with us again soon. Take care.

8/10 Good

Fertil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

Tina Maria, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

4/10 Poor

Kaiser

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our toilet was broken and wouldn’t flush. I had to plunge myself all evening, night, and next morning. The sofa bed was broken and it seems this property doesn’t have money to fix these items or keep maintenance around to help with these issues
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to give us your honest feedback. It looks like we didn't meet your expectations, for that I want to apologize for. I am excited to let you know, we are in the process of starting renovations, which will address all the concerns you had during your stay. I hope we have the pleasure of having you stay with us again soon. Take care.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

Susanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean, beds were comfortable, very pleasant stay
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

Josh

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

Cristina Marie

Stayed 2 nights in Mar 2023
Response from guest services on 15 May 2024
Thank you for taking the time to review the Hampton Inn & Suites, It looks like you had a great stay with us and that makes us happy. I hope we have the opportunity to have you stay with us again soon. Take care.

10/10 Excellent

Melissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are very friendly, rooms are cleaned not much more you can ask for
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

8/10 Good

Dorothy Ane

Liked: Cleanliness, staff & service, property conditions & facilities
The place is good for our short stay
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

Ellis

Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
I liked it
Stayed 1 night in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

8/10 Good

Nasim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. It has everything with good price
Stayed 1 night in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and pool was super
Stayed 2 nights in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I am glad you were to enjoy the delicious Hampton breakfast. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Marius

Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the pleasure to have you stay with us again soon. Take care.

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nice staff
Stayed 1 night in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at the Hampton. Prices are great and the rooms are spacious and clean.
Stayed 2 nights in Mar 2024
Response from Guest services on 17 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a wonderful stay and that makes us really happy. I hope we have the opportunity to welcome you back to soon. Take care.

10/10 Excellent

Nathaniel, Didsbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, could upgrade original carpeting within the entire building
Stayed 1 night in Apr 2024
Response from Guest services on 9 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I am excited to let you know that we will be starting a renovation soon, which will take care of the concern you had. I hope we have the opportunity to welcome you back soon . Take care

10/10 Excellent

Kyle

Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the pleasure to have you stay with us again soon. Take care.

10/10 Excellent

Najla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest services on 9 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the opportunity to welcome you back soon . Take care

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Our room is one of the largest we have ever stayed in🤗
Stayed 1 night in Apr 2024
Response from Guest services on 9 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay with us and that makes us happy. I hope we have the opportunity to welcome you back soon . Take care

10/10 Excellent

Carolyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff at the front desk were extremely friendly and helpful. The room with the jacuzzi tub was great. Loved that it had a fridge and microwave. Airport shuttle service a plus!
Stayed 3 nights in Mar 2024
Response from Guest services on 4 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay and that makes us happy. I hope we have the opportunity to host you again. Take care.

10/10 Excellent

angela

Stayed 1 night in Mar 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.

10/10 Excellent

NIONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs
Stayed 1 night in Mar 2024
Response from Guest services on 4 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay and that makes us happy. I hope we have the opportunity to host you again. Take care.

8/10 Good

Chantalle, Edmonton

Liked: Cleanliness, staff & service
The room was very clean and the staff were friendly and accommodating. To echo other reviews, the property is very dated but otherwise very comfortable!!
Stayed 1 night in Mar 2024
Response from Guest services on 4 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay and that makes us happy. I am excited to let you know we will be starting a renovation shortly that will give the hotel a fresh new look and feel. I hope we have the opportunity to host you again. Take care.

8/10 Good

Jackie

Stayed 1 night in Mar 2024
Response from Guest Services on 26 Apr 2024
Thank you for taking the time to review the Hampton Inn & Suites Edmonton International Airport. It looks like you had a great stay. I hope we have the opportunity to welcome you back to the property soon. Take care.