Exterior

Reviews of voco Edinburgh - Royal Terrace, an IHG Hotel

4 out of 5
voco Edinburgh - Royal Terrace, an IHG Hotel
18 Royal Terrace, Edinburgh, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 213 out of 558 reviews" "
Rating 8 - Good. 196 out of 558 reviews" "
Rating 6 - Okay. 93 out of 558 reviews" "
Rating 4 - Poor. 36 out of 558 reviews" "
Rating 2 - Terrible. 20 out of 558 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed a couple of times at this hotel and always found it to be above standard in all aspects
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Moraima Pabellon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and service were excellent.
Stayed 9 nights in Dec 2023
Response from Cristina Roza | Front Office Manager on 24 Feb 2024
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was central, but quiet
Stayed 1 night in Jan 2024
Response from Cristina Roza | Front Office Manager on 25 Feb 2024
Thank you so much for taking the time to leave a review, MaryWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

6/10 Okay

Iona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked over a month in advance as a Christmas getaway for my partner and I as well as it being as part of our anniversary. We booked a standard room as the photos looked beautiful of the rooms. However when we arrived we got given our room key and was told to head down the stairs to get to our room. We walked down the right dark stairs into the basement and walked through the small corridor until we arrived at our room door. When we opened it we came to find a TINY room with almost no room at either side of the bed. Now, we have never ever complained in our life but this 2 night stay cost us almost £400! And I’ve stayed in premier inns which are far better. So we went back up and explained to reception about the room. She was extremely nice however there was no standard rooms available for us to move into so we had to downgrade with not money back to a cosy room. As much as the cost room was FAR better than the original room it still didn’t compare to the ones shown in the images. We cut our losses here and stayed in the cosy room which was a fairy sweet comfortable room. My main reason for the review is that I DO NOT believe that the standard room that we received originally should have ever been given to us at that price. I would agree that it is okay to stay in at a greatly discounted price but it absolutely was not anything like the photos or worth the money.
Stayed 2 nights in Dec 2023
Response from Cristina Roza | Front Office Manager on 10 Mar 2024
Thank you so much for taking the time to leave a review, IonaWe are so happy to hear that you enjoyed your stay with us, I am sorry to learn you experience some issues during your stay if you would like to discuss this further, please let me know the best way to get in touch with youWe do hope we can welcome you back at the Voco Royal Terrace Hotel in the future. Kindest regards

6/10 Okay

jiang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
1 night stay, 2 double beds and 2 complimentary drinks as it was my b, a lovely touch. Beds fabulous , lovely bath robes, breakfast was really good. So glad we opted for this hotel. Location is good, out the way but central to shops. Hope to be back soon
Stayed 1 night in Dec 2023
Response from Aimee | Front Office Supervisor on 28 Dec 2023
Dear Shirley,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk. Sincerely,

8/10 Good

Sara

Travelled with group
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, very clean and comfortable. Really helpful staff too.
Stayed 3 nights in Oct 2023
Response from Aimee Keay | Front Office Supervisor on 21 Dec 2023
Dear Vicky,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Sincerely,

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, with comfortable bedrooms and a lovely garden.
Stayed 2 nights in Nov 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
I have stayed in Edinburgh a few times, but this was my first at voco Edinburgh. The location is great, a short walk from Princes Street. The location also felt safe to walk back to at night. The rooms were clean and had everything you'd need. My only issue was noise - I could often hear people in other rooms and the cleaners were particularly noisy when in the rooms above. Other than that, we had a lovely stay and would come again.
Stayed 2 nights in Nov 2023

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Edinburgh. The hotel is lovely and a is only a short walk from the city centre. We would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Aimee Keay Front Office Supervisor on 13 Dec 2023
Dear Nicola,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE.I am so glad you had such a lovely stay with us and enjoyed your time in the city.Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk.Sincerely,

6/10 Okay

Ian

Business traveller
Liked: Staff & service, room comfort
OK
Great location, friendly staff, quite smart from the outside but the rooms aren't great and the breakfast restaurant has all the charm of a motorway services. For the price it was less than expected and the regular false fire alarms (1 at 3.45 am) were not great.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2023

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, room comfort
Amazing
It was wonderful staying)) I had experienced with good reception I don’t remember here name. She was polite and friendly 😍😍 Room was nice 👍 but a/c a bit not warm our room properly it’s little cold. However everything was amazing 😻 Housekeeping was good, staff soo quick 👍👍👍 Just next time I will take king size bed
Stayed 3 nights in Oct 2023
Response from Aimee | Front Office Supervisor on 10 Dec 2023
Hi Anastasiia,I am delighted to hear you had such a wonderful time here with us. Thank you for all the lovely comments regarding our team!

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Very pretty location. Decent walk into town. The bed was extremely uncomfortable though.
Stayed 5 nights in Oct 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ellouise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and friendly staff. Would book again
Stayed 3 nights in Oct 2023

10/10 Excellent

Keith

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Perfect location
Stayed 1 night in Sep 2023

10/10 Excellent

Karthika

Stayed 3 nights in Sep 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a nice cozy room but no place to store clothes other than hanging in closet…needs a bureau. Also we had friends whose room was twice the size without an upcharge…..hotel might want to inquire if traveling with others to avoid comparisons. Very convenient and i would recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Aerika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire stay was wonderful. Interactions with staff felt like talking with close friends, and our room was beautiful, spacious, and super clean. Breakfast options were plentiful, and the lounge was a wonderful and calm end to every day. Would stay again in a heartbeat! Loved it

10/10 Excellent

Cyron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Stephanie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was in the basement. No view, no assistance with luggage, no lunch or dinner available. Pretty disappointing overall
Stayed 1 night in Sep 2023

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the price near Waverley Station. Staff is very friendly and helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We met a server named Alex who worked in the bar area. He was so friendly and excellent at his job. The hotel is fortunate to have him!
Stayed 3 nights in Aug 2023

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
Excellent location!
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely location, shame about the rooms.
The common areas and location were great, staff were friendly and helpful. But… the basement rooms are terrible. Tiny, poorly lit, AC doesn’t work properly - not as advertised and not good value for money. Shame I didn’t take any photos so I can show the reality vs the advertised photos.
Stayed 3 nights in Aug 2023

10/10 Excellent

peter

Stayed 1 night in Aug 2023

6/10 Okay

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
Okay. Would not stay again.
On the positive side, the staff are incredibly nice, the hotel is located in a quiet area, there is a nice supply of soap, lotion, shampoo, and conditioner in the room, the room has a safe, the lobby bar is open 24 hours (although at a certain time they don’t serve cocktails, just beer, wine, and we’ll drinks), the location is acceptable (there were others on the royal mile, old town, or even the Voco Edinburg in Haymarket which ultimately would’ve been more convenient, but we were able to get most places within a 7-25 minute walk. In terms of opportunity, my room was not as pictured. I booked a premium king room which is pictured with two chairs next to a table by a large window. This was ideal since there were two of us and we often like to sit and have coffee in the morning or play a game at night. The two chairs were not in my room which I mentioned to the front desk. They expressed surprise that I expected there to be two chairs in a room for two people and said they would pass it on to housekeeping to address the next day. The next day still no chairs. When I again raised this issue, they said they would let the manager know. The next day still no chairs. It doesn’t seem like a big deal, but it is when you’re trying to put your shoes and socks on on an elevated bed, when every thing you choose to eat in the room has to be eaten in bed because there’s nowhere to properly sit. It quite ruined my perception of the hotel and I would not stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, the room was very clean and very comfortable. Excellent small touches in the room for comfort.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A lost weekend in Scotland
Variable service - Monday to Friday staff were excellent and super helpful and friendly Dissapointing mis-communication and attitude about the Dissapointing lunch was not available on the saturday No room service available during saturday
Stayed 3 nights in Jul 2023

8/10 Good

Ludwik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good but GYM was bad. Why not spend a few bucks and buy some wieghts ?? Some of us like to stay in shape on holiday's
Stayed 5 nights in Jul 2023

8/10 Good

SUSHILA

Stayed 3 nights in Jul 2023

10/10 Excellent

Derek

Stayed 3 nights in Jul 2023

8/10 Good

Pablo A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better shower facilities will make the stay more enjoyable
Stayed 3 nights in Jun 2023

10/10 Excellent

Mary

Stayed 1 night in Jun 2023

2/10 Terrible

Ashema

Stayed 3 nights in Jun 2023

10/10 Excellent

Cosby K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
being able to sit outside for breakfast on terrace
Stayed 3 nights in Jun 2023

8/10 Good

Debbie

Stayed 3 nights in Jun 2023

8/10 Good

Nathan

Stayed 1 night in Jun 2023

10/10 Excellent

Sheri, Richmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Excellent staff. Breakfast was a large buffet and very good! Our room had a slight smell as though the toilet wasn't sealed good. Very slight, but there. The hotel is a 5-10 minute walk uphill from any public transport. Also 5-10 minute walk to restaurants.

4/10 Poor

Orçun

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Staff is not enough
No housekeeping for first two days. Second day, i marked the door for housekeeping but still no service. Number of staff in reception is not enough and staff ability is inadequate. No safe, no minibar, no slippers in the room
Stayed 4 nights in May 2023

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, only down side was the noise from the lift when it arrived at your floor.
Stayed 1 night in May 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Gillian

Stayed 2 nights in May 2023