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Reviews of Clayton Hotel Düsseldorf City Centre

Clayton Hotel Düsseldorf City Centre
Immermannstr. 41, Düsseldorf, NW

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1003 reviews" "
Rating 8 - Good. 329 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, good bathroom facilities and a fairly short walk to the railway and tram station
Stayed 4 nights in Apr 2024
Response from DeliaSeng on 22 Apr 2024
Dear Trevor Jones,Thank you for leaving us with this 5-star detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Clayton Hotel Düsseldorf

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the Japanese restaurant
Stayed 3 nights in Apr 2024
Response from DeliaSeng on 23 Apr 2024
Dear Carl Evink, Thank you for sharing a review of your experience. Our team here at The Clayton Hotel Dusseldorf is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.With Kind RegardsClayton Hotel Düsseldorf

10/10 Excellent

Arai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Staff & service, amenities
Lovely hotel in terms of contemporary decor and great facilities (pool and spa). Only downsides were that The room had a horrible damp smell and the breakfast a bit average
Stayed 3 nights in Mar 2024
Response from . on 26 Mar 2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score!We are flattered to receive such generous compliments regarding your overall stay with us.We will inform our housekeeping team to train the team again to avoid such an experience in the future.We would be happy to welcome you again in Clayton Hotel DüsseldorfHave a wonderful day!Your Clayton Hotel Düsseldorf

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Feb 2024
Response from . on 4 Mar 2024
Dear Guest,Thank you for leaving us with this top score!We are glad to see that you have enjoyed your last stay with us. We'd love to host you again so we can share yet another unforgettable experience with you!Kind regards,Your Clayton Hotel Düsseldorf team

10/10 Excellent

Mr Mohammed A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - great room
Executive room is spacious; comfortable bed, good desk area for work, TV offers German and English channels, the power shower is brilliant, good amenities in the room: wardrobe, suitcase space, ironing board etc. Hotel WiFi is good for phone use but not for laptop connection. Hotel staff were friendly, especially the young man who is dreaming to work at The Shangri-la in London - wonderful customer service from him. Room was exceptionally clean, with good natural light in the room (#386). Will definitely stay again.
Stayed 1 night in Feb 2024
Response from . on 29 Feb 2024
Dear Guest,Thank you for leaving us with this 10 of 10 points review!We are flattered to receive such generous compliments regarding your overall stay with us.At Clayton Hotel Düsseldorf, we strive to be an all-encompassing destination with excellent facilities. This, in addition to our proximity to landmark destinations, makes us an oasis amid the bustle of the city and ideal for those seeking leisure and comfort while not sacrificing ease of access.More importantly, it is great to know that you enjoyed your stay with us, not only because of the room facilities but because our team of associates made such a positive impact on your stay with us. Our people are so important to us, especially for moments like these.We hope to have the pleasure of welcoming you back again soon.Best regards, your Clayton Hotel Düsseldorf

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent remedy
When we told the manager about an HVAC issue (our room was too hot), he immediately did everything to remedy the problem, including giving us multiple choices of rooms to move to.
Stayed 4 nights in Jan 2024
Response from . on 29 Feb 2024
Dear guest,thank you very much for sharing your review with us.At the Clayton Hotel Düsseldorf, we always welcome our guest’s feedback, positive or negative as we believe this is our most important tool we have to help improve our services. Thank you,your Clayton Hotel Düsseldorf

8/10 Good

Mokhtar, Paradiso

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice, I always use it when in dusseldorf, since it was Nikko Hotel, but there are no more toiletries, shoe shine, etc.
Stayed 5 nights in Jan 2024
Response from . on 29 Feb 2024
Dear Guest,Thank you for leaving us with this detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Thank you, your Clayton Hotel Düsseldorf

2/10 Terrible

Shuai

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Very unfriendly staff and painful communication
Old hotel, staff is not helpful. I wanted to change a harder pillow but was told unpossible that all the pillows are the same. It was a lie, my colleague stayed in another room did has a harder pillow. I eventually got it but the communication was just painful. Also receptionist not helpful either, one hairless guy refused to help me with my heavy luggage and seems “angry” that I asked for help. He replied me very boldly that they don’t have enough staff to help. Also one day my room was not cleaned. I called for room cleaning but they also refused at first. The over impression is that it was so painful to communicate with every staff, they tried all means, even lying, to avoid extra work. No smile, no one say sorry etc… will not come again definitely.
Stayed 3 nights in Jan 2024
Response from . on 29 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us with.From the offset please accept our sincere apologies for the short comings you encountered during your stay with us. We can assure you we have since introduced corrective training to ensure such matters do not reoccur as we simply will not allow them to. If you would like to discuss this matter in more detail please feel free to contact us by E-Mail that you will find on our website.We wish you all the best.Your Clayton Hotel Düsseldorf

10/10 Excellent

Adrian

Stayed 2 nights in Jan 2024
Response from . on 1 Mar 2024
Dear guest, thank you very much for giving 10 of 10 points for your recent stay with us. We would be glad to see you soon in our hotel.Best regards,Your Clayton Hotel Düsseldorf

8/10 Good

Yves, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service, atmosphere, onsite dining and Bar. Great location, close to everything and very walkable
Stayed 1 night in Dec 2023

10/10 Excellent

Kenta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a great location, everywhere like shops and the old town were all within a 10 minute walk. would highly recommend
Stayed 3 nights in Oct 2023

8/10 Good

Jadia

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Hotel in a good area, plenty of decent restaurants nearby. Central location for getting around. Hotel was clean and the staff were friendly. Highly recommend staying here
Stayed 3 nights in Oct 2023

4/10 Poor

Abdallah

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Towels and bed covers are not clean, no accessory for the bathroom (cream gel shampoo)، Request an additional fee for the use of SPA, note that this is not explained in the price advertised on the page،
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

SOHRAB

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building, nice rooms, nice pool and spa, etc
Stayed 1 night in Aug 2023

8/10 Good

Derfel

Stayed 1 night in Aug 2023

6/10 Okay

Derfel

Stayed 1 night in Aug 2023

8/10 Good

LIOR

Liked: Cleanliness, staff & service
Nice and convenient. The WiFi was poor and the towels need to be change but other then that very nice hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to Little Tokyo.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
It is no longer a Japanese hotel and naturally the service is not very good. I still see a few Japanese men here and there, expecting Japanese quality. First of all, the kettle in the room is broken and the fan in the bathroom is also broken. Shower and running water come on at the same time. The good thing is the location. It is in the middle of the Japanese town.
Stayed 2 nights in May 2023

6/10 Okay

Ivo

Stayed 2 nights in Apr 2023

8/10 Good

Qiang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
room is too cold
all is fine. only room is too cold
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

kunal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Tim

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not good enough
Terribly short staffed. Have to pay for everything as you go on meals?! Check in, check out any any interaction with reception involved very long wait times. Terrible lift set up. Have stayed 5 times over 7 years but that will be the very last. 😩
Stayed 5 nights in Mar 2023

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clayton Hotel is a fantastic choice for Düsseldorf. I found it to be clean and very modern with a beautiful and spacious room and wonderful bathroom. The on property amenities were great and represented a real value given the price I paid. Would definitely stay again.
Stayed 3 nights in Mar 2023

4/10 Poor

Roy

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Terrible experience because of staff
Service and management are both terrible and extremely rude. management especially refused to even listen to a simple request citing some hotel policy that is not provided anywhere in writing. In short just a terrible experience with staff. In addition any purchase made at hotel cannot be charged to your room and needs to be paid for immediately yet they charge your credit card at check in for incidentals.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael, Wolverton

Stayed 2 nights in Feb 2023

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We love the location but the rooms are getting dated. Our room was also dirty with the previous occupants socks still on the floor. Bathroom was in bad shape with dirty shower tiles.
Stayed 1 night in Jan 2023

10/10 Excellent

Takahiro, Nagoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind and easy to access city center

2/10 Terrible

paula

Stayed 1 night in Dec 2022

10/10 Excellent

Jin

Stayed 1 night in Dec 2022

6/10 Okay

issa

Business traveller
Stayed 2 nights in Nov 2022

8/10 Good

Lars Ola

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good. A little dust in high areas. One light not working and was not fixed. Breakfast buffet not maintained fast enough. Location excellent. Public parking under hotel.
Stayed 2 nights in Nov 2022

8/10 Good

Frank

Stayed 2 nights in Nov 2022

10/10 Excellent

Peter

Stayed 2 nights in Nov 2022

4/10 Poor

Andrew

Stayed 3 nights in Oct 2022

4/10 Poor

Reuben

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
Completely underwhelming given the cost of the rooms. Very dated rooms in need of refurbishment. Spa, gym and pool wasn't open until the afternoon which the reception staff wasn't even aware of. Breakfast was very basic. Majority of the staff were not very friendly when serving.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with inflexible staff. Despite having three rooms and book
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

ATSUSHI

Stayed 1 night in Sep 2022

10/10 Excellent

Ronan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and very friendly staff
Excellent stay at the Nikko with a big group of friends. Easy check-in experience, clean, well equipped rooms. Easy for nearby bars and restaurants. Reception staff very friendly. Loan of umbrellas on rainy days saved the day! All our group were well pleased and the prices was good value too.
Stayed 3 nights in Sep 2022

4/10 Poor

Anwar

Stayed 1 night in Sep 2022

10/10 Excellent

PAULA

Stayed 2 nights in Sep 2022