Presidential Penthouse, Private Pool, Ocean View | Terrace/patio
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Reviews of Point Waterfront Apartments

4 out of 5
Point Waterfront Apartments
5 Signal Rd, Durban, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 62 reviews" "
Rating 8 - Good. 15 out of 62 reviews" "
Rating 6 - Okay. 6 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lerissa

Stayed 1 night in Feb 2024

10/10 Excellent

kershen

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Batseba Hazel

Stayed 3 nights in Jan 2024

6/10 Okay

lipalo

Travelled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Johanna

Stayed 3 nights in Oct 2023

2/10 Terrible

Julia

Travelled with family
Disliked: Property conditions & facilities
We were kept up all night by noisy neighbors (residents) who had a part next to our bedroom. Although staff tried to help things did not improve. Not wanting to risk this happening again we felt forced to move to a different location, despite having only used 1 of our 5 nights rental. We were not compensated for this in any way and management failed to reach out to us, even though we’ve made at least 5 attempts to contact them. Don’t go there. Location not good either
Stayed 5 nights in Aug 2023
Response from Angie on 21 Sept 2023
Dear Julia, Kindly note that our night shift staff did assist you by reporting the noise complaint to security who addressed this with the resident. We have a zero tolerance policy for noise complaints and the area is generally very peaceful. You took it upon yourself to check out after 1 night, despite the fact that there was a resolution. The area is also one of the safest in Durban. Our reservations team have been in communication with you regarding a refund which has also been processed via Expedia. It is disappointing that you have chosen to manipulate the review system by leaving a negative review, regardless of the fact that our team assisted you.

10/10 Excellent

wendee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Ronnie

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in May 2023

10/10 Excellent

Pumla

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay
The place is clean and well kept. The beauty was beyond our expectations. Close to the beach and restaurant. Very close to ushaka
Stayed 1 night in Jan 2023

8/10 Good

Patricia

Stayed 3 nights in Dec 2022

4/10 Poor

Emmanuel

Travelled with family
Disliked: Cleanliness, room comfort
Terrible experience!
It was very low grade, no fitted sheets, jakuzi water smelling, windows not cleaned, bed was not comfortable at all, bathroom shower leaking all over the passage, very poor quality service. Poor communication ALOT OF NOISE from neighbours paerying ALL NIGHT! Music was very loud and littery played until 8am!!! Absolutly terrible customer service and the area is like a ghost town!
Stayed 2 nights in Dec 2022

4/10 Poor

Dawood

Travelled with family
Disliked: Cleanliness, room comfort
Sub-standard... In need of a good clean and care
The apartment was in need of a lot of TLC The shower doors leaked onto the floor The toilet seat was falling off The freezer was frozen over The crockery and cutlery were mismatched and inconsistent The floor was very dusty and balcony dirty The queen bed had a single flat sheet instead of a queen fitted exposing half the mattress - very unhygienic There was an ironing board with no iron Hangers were insufficient
Stayed 1 night in Dec 2022

2/10 Terrible

Akua

Stayed 3 nights in Nov 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Amazing stay!
Absolutely amazing! I will definitely stay there again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kgomotso

Travelled with group
Liked: Cleanliness, room comfort
PWA amazing staff
My stay was amazing.... The staff members were quick to respond to all my problems. The cleaning ladies were also helpful and amazing when it came to advice about sightseeing...
Check-in was easy and effortless..
Stayed 6 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Room comfort
Just Short of Excellent
The overall stay was very good. However, we saw two roaches during our stay. We dined out and only had light snacks and drinks in the apartment. We thoroughly cleaned any crumbs from left from snacks and daily disposed of rubbish. So, seeing roaches was a bit surprising, especially on such a high floor.
Stayed 6 nights in Aug 2022

8/10 Good

Grace

Travelled with family
Perfect Location, apartment requires maintenance
Stayed 2 nights in Dec 2021

8/10 Good

Nicola

Liked: Cleanliness
Disliked: Amenities
Spacious apartment with lovely view. Comfortable beds and satisfactory furnishings. Not much to do in the immediate area which seems to be in the process of being revitalized. However we had a car so we were able to travel to restaurants etc. The barbecue was old and rusted out and did not work. There was noisy construction going on in the building during the day.
Stayed 3 nights in Oct 2021

10/10 Excellent

Mehnaaz

Stayed 2 nights in Jun 2021

4/10 Poor

M S

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Abdur

Travelled with family
Liked: Cleanliness, room comfort
Vote of excellence
Place was exceptionally clean. Situated across the promenade with an awesome view of the ocean
Stayed 1 night in Jan 2021

10/10 Excellent

Javan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

DeLorean, SLC, Ut

Travelled with family
Liked: Cleanliness, amenities
Close to the beach, wished that the ac was cooler... We slept with no blankets on cause we where so hot
Stayed 4 nights in Feb 2020

4/10 Poor

Dhavarani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictured are deceiving... not worth the money
The apartment was not clean. The furniture was broken. The shower has mold. The cupboards was broken. There was a bad smell.
Stayed 4 nights in Jan 2020

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Location not ideal
Comfortable and pleasant apartment, but the surrounding area is not ideal and it was sometimes quite noisy at night.
Stayed 2 nights in Dec 2019

8/10 Good

Siphiwe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Karl, New York

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I liked the proximity to the beach. The apartments were beautiful and there was security around the clock.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The level of cleanliness was woeful, the apartment smelt of urine and excrement, the carpets were dirty and sticky, it was a very uncomfortable stay
Stayed 1 night in Nov 2019

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Great views from the balcony. Spacious and clean.check in was awful. Had reminder from Point Waterfront about booking but no mention the the reception had moved to a non descriptive laundry room on ground floor. Arrived in under ground parking to find lift not working. It was suggested we go and eat 1st before going to the room. Drove around for an hour but could not find anything suitable. The surrounding areas did not appear safe at all. Went back to apartment and climbed 10 floors to our apartment. ALL the inventory of cutlery and utensils was wrong and there were no little bits that previous guests leave behind like salt/pepper/sugar etc(as one normally finds in self catering apartments.) The lifts were fixed some 2 hours after our arrival allowing us to bring up our luggage. There was no instructions on how to connect to the apartment’s wi-fi and the safe was locked.we were informed we. Outdoor not use this!!. Eventually got information on how to log onto staff wi-fi. The lifts broke down regularly during our 4 night stay necessitating there long climbs up and down on several occasions. Would not have been suitable for people with mobility problems. The owner of the apartment/management agent need to sort out these problems because in it’s present form I do not feel the flat/organisational set up is suitable for holiday rent.
Stayed 4 nights in Oct 2019

10/10 Excellent

Nomfusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location with great seaviews
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent place
Stayed 1 night in Sep 2019

6/10 Okay

Portia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Improvement needed
overall beautiful place however the construction is not yet completed. We had water running from underneath the sink to the leaving area. Toilet in the bathtub bathroom was been fixed when we arrived however didn't work through out our stay. Patio chairs by the balcony are recommended WIFI veeerrryy slow ended up using my own data. room 412
Stayed 2 nights in Sep 2019
Response from PWA on 3 Oct 2019
Hi Portia Thank you for the visit it was a pleasure having you stay!. Just some feedback for your comments. 1. The promenade will thankfully be finished in the next 3 weeks. it is a massive project for the city so we are all excited to see this world class facility open. 3. Apologies it should not have taken that long for the toilet to be fixed 3. We are working on the balcony chairs 4. We hear you on the slow wifi, thankfully our 10mb fiber line is currently being installed as we speak Thank you again for visiting and providing feedback, wel ook forward to seeing you again in the future!

6/10 Okay

Gertus

Liked: Cleanliness
Disliked: Room comfort
Apartment 904
Aparment was nice but was not checked before arrival. Aircon did not work and everyone keeps treating you like an idiot when reporting it saying keep doors and windows closed but if the aircon can only be felt when you have your hand right in front of the vent it is not working. I know how aircons work and that one definitely did not work so stay was very uncomfortable due to the heat. Shower was not checked as I had a shower and half the aparment flooded due to the drain being blocked. Very nice apartment but maintenance needs to be done and everything needs to be checked before a person books in. Also was told there is nobody available for maintenance outside office hours which is unacceptable unless they offer another apartment when one is not what was advertised. Had to also ask for the free wifi password as it was not given and nowhere in the apartment placed for convenience. Had to wait for someone to actually come to the apartment to give me the password which I feel is very unproffessional. Also with the construction there I would have prefered to have been notified of this prior to my arrival.
Stayed 1 night in Sep 2019

6/10 Okay

Sepeke

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Review of my stay at point waterfront hotel
I loved the place but as advertised they said it's a seaview but when I got there they said the apartment I booked doesn't have a seaview. What a disappointment. 2ndly when I entered the apartment it was stuffy I had to ask them to come with air freshener to spray the apartment. 3rdly the following day I went out trying to give the time and comfortability to clean, I came back at 1pm the cleaners only came at 2pm and they didn't even bother to clean the balcony whereas I used the gassbraai. I had to make calls for all of this. It a nice place but they must improve their services on a serious note and their way of advertising
Stayed 2 nights in Aug 2019

10/10 Excellent

Admire

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I will recommend this place to anyone
Its a very good place, my family loved it. They just have to fix the shower place because the water was flowing out.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A stunning view of the ocean. Unfortunately there was construction going on during the day till 4pm, but it still was a pleasant stay.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view and the ventilation, I loved the proximity to the Ushaka marine centre but the cleaners did not always do a good job
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, upscale and clean building. Security is present and reassuring. Short walk to UShaka Marine World, with attractions, shops and restaurants. Will be even better when the area’s expansion gets built out.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2019

8/10 Good

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from PWA Team on 5 Aug 2019
Thank you for the review and for visiting us, it was a pleasure hosting you and we hope to see you all again in the future. Kind Regards PWA

4/10 Poor

Friedrich

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Maintenance needed!!
The place is shoddy, needs maintenance. People were friendly though. Close to uShaka and the beach, would be much better once the construction on the beachfront is done.
Stayed 2 nights in Jun 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views from balcony
A beautiful apartment building Magnificent views from balcony and deck area Close proximity to ushaka Wonderful overall experience Good parking and security
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Apartment was amazing with a wonderful view, seeing those large ships leaving was mesmorizing...
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing time was had, everything that was advertised was at the hotel, beautiful views and huge and beautiful spacious hotel
Stayed 1 night in Jan 2019

8/10 Good

carla

Liked: Staff & service, room comfort
Disliked: Cleanliness
Beachfront stay
Overall good experience... apartment needs a bit more attention and lacked some personal decor..
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at PWA. Very friendly staff, and very helpful too. Worth every cent.
Stayed 2 nights in Jul 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING! MUST SEE!
AMAZING! Apartment was fabulous and an absolutely stunning view. I will definitely be back
Stayed 2 nights in Jun 2018

8/10 Good

Latiesha

Liked: Staff & service, property conditions & facilities, room comfort
Great Staff! I can’t say enough about the people at PWA. I had a pleasant experience with every person I encountered from my arrival to my departure. There was a little confusion because my information I received prior to arrival said I was in Apartment 411, but Power had been instructed to check me into 516. Apartment 516 is a 2 story apartment right across from the elevator so that was convenient. The furniture was modern and comfortable. I really enjoyed the fact that they had small blankets on all the beds because I like to throw something over me when watching television. There was tons of storage with the closets and plenty of space for multiple people to share the apartment without feeling crowded. I had two complaints during my stay. My first complaint was about the A/C vents being filthy, but when I notified them they were in the apartment quickly to clean both vents. My other issue was the birds. The 5th floor is the top floor and in this particular unit the roof cover of the patio is damaged and the birds have nested in the slats. The patio stayed dirty while I was there. They would send people to clean the patio, but as soon as they were done the birds would poop again. The one time I attempted to walk out the patio door I was met by drops of bird poop, so I didn’t try that again because I’m a bit OCD. This was a bit disappointing because the patio was the main reason why I chose this accommodation over another option.
Stayed 4 nights in Jun 2018