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Reviews of All Suites Appart Hotel Dunkerque

3 out of 5
All Suites Appart Hotel Dunkerque
Quai Freycinet 1, avenue de l'universite, Dunkirk, Hauts-de-France

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1310 reviews" "
Rating 8 - Good. 630 out of 1310 reviews" "
Rating 6 - Okay. 152 out of 1310 reviews" "
Rating 4 - Poor. 43 out of 1310 reviews" "
Rating 2 - Terrible. 18 out of 1310 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good for a night away
Stayed 1 night in Feb 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, room was a good size and comfortable. A wide range of food for breakfast. The only downside was the fridge was rather noisy, but would stay again, good value for money.
Stayed 2 nights in Jan 2024
Response from Amandine on 23 Jan 2024
Dear Jane, We thank you for your comment, and are happy to read that you had a good stay with us, and that you found our breakfast good. We take note about the noise coming from the frigde, we will fix it. See you soon, Amandine and the team

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Staff were extremely helpful and very polite, we thank you for your kindness! Highly recommend
Stayed 3 nights in Dec 2023
Response from Amandine on 3 Jan 2024
Dear Mark, Thank you for your comment, we are happy to read that you had a good stay with us, and hope to welcome you again soon! Amandine and the team

8/10 Good

Alistair

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dag

Travelled with family and small children
Street parking is dangerous, a lot of young kids on scooters checking out the car!
Stayed 1 night in Dec 2023
Response from Amandine on 3 Jan 2024
Dear Dag, Thank you for your comment. Parking in the street is safe usually, but for more safety, please note that we have a private parking available for our guests, with an extra cost, but closed and secured. See you again soon, Amandine and the team

10/10 Excellent

Jackie

Liked: Cleanliness, room comfort
Christmas Trip Overnights
What can i say, Dunkerque All Suites always meets our standards and requirements we need, great location, friendly and helpful staff and always clean Thank you All Suites once again !!
Stayed 2 nights in Dec 2023
Response from Amandine on 12 Dec 2023
Dear Jackie, Thank you very much for your nice comment, we are happy to read that you enjoyed your stay with us and in Dunkirk, and hope to welcome you again soon!Amandine and the team

10/10 Excellent

Chris

Travelled with family
Liked: Property conditions & facilities
Great location for the town Room clean and good beds
Stayed 1 night in Nov 2023

10/10 Excellent

Danelle, Coker

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for the money. Rooms are somewhat small but not a major issue. If you have mobility issues, ask for a room with a shower because the tub is quite high for older people to get in and out as there are no grab bars. Excellent breakfast. Friendly and helpful employees.
Stayed 2 nights in Oct 2023
Response from Amandine on 21 Nov 2023
Dear Danelle, Thank you for your comment, we are happy to read that you had a good stay with us. Indeed, feel free to call us before your stay so that we can advise the room type that you be best for you, we would be happy to help. We hope to welcome you again soon!Amandine and the team

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

jessica

Travelled with family
Liked: Cleanliness
Ok
The hotel was nice, room was a good size but very hot. Breakfast was decent.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
1 night in Dunkirk
Excellent location, staff were extremely helpful. While we did not dine on site, my travel group did have a few drinks in the bar. Easy to find parking in the area, and neighborhood felt safe.
Stayed 1 night in Sep 2023
Response from Amandine on 20 Oct 2023
Dear Robert, Thank you from all the team for your comment, we are happy to read that you had a good stay with us and that you liked our services. We would be pleased to welcome you again if you come back in Dunkirk one day! Amandine and the team

8/10 Good

Ivan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

D

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Gina

Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023

8/10 Good

S

Liked: Cleanliness, room comfort
Parking was a nightmare until we got told about the underground car park which required extra payment
Stayed 1 night in Sep 2023
Response from Amandine on 3 Oct 2023
Good afternoon, and thank you for your comment. See you again soon un Dunkerque. Amandine and the team

10/10 Excellent

Megan

Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities
Building was a little bit old and tired, but very clean and tidy. Good value for money
Stayed 1 night in Sep 2023
Response from Amandine on 20 Sept 2023
Dear Ann, Thank you for your comment, we take good note of it in order to improve our services.Hoping to welcome you again soon.

10/10 Excellent

Sidney

Stayed 1 night in Sep 2023

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Extremely hard/firm bed - but rooms well equipped.
We came to the hotel as a stop over in our journey. Hotel is very nice, very secure. Rooms are very spacious and you have everything you need to prepare quick meals and breakfast. However when it came to sleeping despite the big and very comfy looking bed, you hit a disappointment. When you lied on bed it actually felt that the floor would me more comfy. The bed was extremely hard, firm that me and my partner managed to sleep on hour on it. A huge disappointment in this sense. I know some people like extremely firm beds but we defo aren't one of those. I do need to say for how many hotels I've stayed in I've never felt this way. Appart of that hotel was fab.
Stayed 1 night in Jul 2023
Response from Amandine on 15 Sept 2023
Dear Agnieszka, We thank you for your comment and are happy to read that you enjoyed the facilities of our establishment, but are sorry however about the bed, we will let our managers know about it. Amandine and the team

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were very friendly and helpful
Stayed 1 night in Aug 2023
Response from Amandine on 16 Sept 2023
Dear Cory, Thank you for your nice comment, that we will share with all the team. Amandine

4/10 Poor

Gary

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Dawid

Business traveller
Liked: Cleanliness, room comfort
Stayed 8 nights in Apr 2023

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Eugene

Stayed 1 night in Feb 2023

4/10 Poor

Anand

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very cramped/congested. Lobby is as untidy.
Stayed 3 nights in Feb 2023
Response from Thibaut Lesourd on 13 Feb 2023
Dear guest,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. I hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.SincerelyFront Office Manager Thibaut Lesourd

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, room comfort
Hotel in a good location with a parking garage.
Check-in quick and easy. The gentleman that checked me in was understanding and answered all my questions. The parking garage was under the hotel and definitely worth the £5, the cheapest we paid during our Europe trip. The rooms were well equipped and clean. They do look tired and could use a refresh. Overall, would stay here again for the price.
Stayed 1 night in Dec 2022

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing was unique.
Stayed 1 night in Nov 2022
Response from Amandine on 1 Dec 2022
Dear Roger, Thanks for your comment. See you soon at All Suites Appart Hotel

10/10 Excellent

Caroline

Stayed 4 nights in Oct 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, room comfort
Great accommodation
Great place to stay to explore Dunkirk, out if the centre but we prefer that as its quieter. 15 mins walk to beach, 1940 museum and restaurants 1 hour 20 mins to Dunes museum, battery and bunkers.
Stayed 1 night in Aug 2022

2/10 Terrible

Joseph

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was essentially a futon. Hard and lumpy
Stayed 1 night in Aug 2022
Response from All Suites Team on 7 Aug 2022
Dear Joseph We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. We hope to have the chance to change your mind on the occasion of another stay. We hope to see you again. Sincerely,

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
You get what you pay for
For the price it isn’t bad I suppose. Basic apartment with all you need. The bed and decor are not the best though. Quite a bit of noise throughout the night making it hard to get some sleep. But you get what you pay for hey!!
Stayed 1 night in Jul 2022
Response from All Suites Team on 15 Jul 2022
Dear Paul, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again

8/10 Good

Adam

Liked: Cleanliness, room comfort
Very enjoyable
Pleasant staff and nice clean room. Only gripe was a hard bed, but happy to stay there again.
Stayed 1 night in Jul 2022
Response from All Suites Team on 15 Jul 2022
Dear Adam, Thank you for your comment. We appreciate your positive feedback. Have nice day, Kind Regards

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property that was perfect for us to look around Dunkirk day before we sailed.
Stayed 1 night in Jun 2022
Response from Fanny et l'équipe du All Suites de Dunkerque on 2 Jul 2022
Dear Joel, Thank you for your comment, we appreciate your positive feedback about your stay in our hotel. Have a nice day, we hope to see again soon. Kind Regards

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Basic but clean safe and quiet. Easy walk into town with lots of restaurants to choose from.
Stayed 1 night in Jun 2022
Response from Toute l'équipe du All Suites de Dunkerque on 25 Jun 2022
Dear matthew, Thank you for your comment. We hope to see again soon. Sincerely

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Aidan

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Poor poor poor
Our code didnt work so we were on the phone to customer service for 45 mins trying to get into our apartment. There wasnt a reception so things cant be worked out efficiently. We were then given a different apartment where someone was already in it! Finally managed to get into a third apartment. This one had a broken bed so we had to sleep in the smaller bedroom. Luckily there was only 3 of us! There wasnt any hand soap in the bathrooms so we had to use washing up liquid from the kitchen. All pretty poor for the price we paid.
Stayed 1 night in Feb 2022
Response from All suites Team on 16 Feb 2022
Hello, I think you have come to the wrong hotel. Our hotel is 24 hours a day, a night auditor is present all night, and we don't have a customer service number. We have not found a reservation in your name that matches your comment. Can you delete your comment? Thank you

6/10 Okay

David

Liked: Cleanliness
A little disappointed
Poor check in process,unfriendly staff member. Appartments very small and photographs are deceptive and give a false impression.
Stayed 4 nights in Oct 2021
Response from Toute l'équipe du All Suites de Dunkerque on 6 Dec 2021
Dear Daniel, We are sorry that the stay was not pleasant, we have passed on your comment so that this does not happen again. We would be happy to receive you in order to prove the quality of our services. Best Regards

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Value for money
Very convenient for ferry terminal.
Stayed 1 night in Oct 2021
Response from L'équipe du All Suites Appart Hotel de Dunkerque on 6 Dec 2021
Good Morning Daniel, Thank your for sharing your experience with us, We hope to see you again soon. Have a great day,

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Yannick

Stayed 1 night in Oct 2020

8/10 Good

Stella

Liked: Cleanliness
Basic but good value.
Basic but value for money. The secure parking for €5 is a plus point but don’t expect a lot from the kitchen.
Stayed 1 night in Sep 2020

10/10 Excellent

Gervais Cedric

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Rosa Fung Sin

Liked: Cleanliness, room comfort
Nice good value for money hotel
The front desk staff gentleman was very friendly and prompt service. Safe n quiet location along the river, nice river view from our room windows, plenty of free parking spaces, opposite of the university. Functional kitchenette to prepare meals.
Stayed 1 night in Aug 2020

8/10 Good

gerard

Liked: Cleanliness, room comfort
Nice hotel friendly staff would recommend to friends
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Good location, nice staff and super clean hotel. Breakfast was disappointing, especially for the 10 EUR price, and the bed was pretty uncomfortable.
Stayed 1 night in Jul 2020

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All as advertised and decent VFM. Breakfast is excellent.
Stayed 2 nights in Feb 2020

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location is really good access to all events to see and restaurants.
Stayed 1 night in Jan 2020