Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (3 bedroom apartment) | Living area
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Reviews of Motel On Carroll

3 out of 5
Motel On Carroll
10 Carroll St, City Centre, Dunedin

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 228 reviews" "
Rating 8 - Good. 97 out of 228 reviews" "
Rating 6 - Okay. 48 out of 228 reviews" "
Rating 4 - Poor. 20 out of 228 reviews" "
Rating 2 - Terrible. 7 out of 228 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The towel rail in the bathroom fell off when we went in there, the guy came & looked at it & then glued it back on, not sure how long that would last. The room was tired with areas if neglect, door to bathroom dud not shut properly.
Stayed 1 night in Apr 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brian on 10 Mar 2024
Thanks for staying with us.All the best!

2/10 Terrible

Trevor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Time for a bulldozer
Stayed 1 night in Feb 2024
Response from Brian on 10 Mar 2024
Thanks for staying with us.All the best!

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unassuming little place, but well worth the stay
I little bit hidden entryway to the Motel off of Carroll, but worth a stay in the value for the price paid. Clean & comfortable. Not the hotels fault, but there was a noisy neighbor on one of my nights I would certainly stay again whenever in Dunedin
Stayed 2 nights in Oct 2023

10/10 Excellent

Wendy, Porirua

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean tidy and easy place to stay.
Stayed 1 night in Jul 2023
Response from Brian on 6 Aug 2023
Great thanks for staying with us.All the best!

10/10 Excellent

bertrand

Stayed 1 night in May 2023
Response from Brian on 6 Jun 2023
Thanks for staying with us.All the best !!

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for what we needed, don’t judge a book by its cover, excellent service from Brian
Stayed 1 night in May 2023
Response from Brian on 31 May 2023
Hi Kim,Thanks for staying with us.All the best!!

10/10 Excellent

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it is an old building the place was clean quiet centrally located and Mr Brian was a great host
Stayed 1 night in Apr 2023
Response from Brian on 13 Apr 2023
Hi Bronwyn,Thanks for staying with us.All the best!!!

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2023
Response from Brian on 13 Apr 2023
Hi Ken,Thanks for staying with us.All the best!!!

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for the night!
Stayed 1 night in Mar 2023
Response from Brian on 13 Apr 2023
Hi Holly,Thanks for staying with us.All the best!!!

6/10 Okay

MR EDWARD

Liked: Staff & service
Disliked: Cleanliness
Not really a motel.
This is not really a motel. They have a first come first served small car park and the rooms are more like a hotel. Wifi was poor but made up for by free washing and drying facilities. Room wasn’t properly cleaned (there was a paper, bottle and dust under the bed for example) and I hit my head on the badly placed microwave. Price was the saving grace.
Stayed 2 nights in Mar 2023
Response from Brian on 14 Mar 2023
Hi Mr Edward,Thanks for your feedback.We will improve the quality of service based on your feedback. The WiFi at our motel is normally perfect and here were no complaints about WiFi for 4 years. However, something went wrong while you were staying. Sorry for that.

10/10 Excellent

Gisella

Liked: Staff & service, amenities, property conditions & facilities
Extremely kind reception! Something went wrong with the booking and they had only prepared for me to arrive the next day. I was almost prepared to find somewhere else to stay the night, but they prepared their break room for a single night and let me stay there while also giving me a refund.
Stayed 7 nights in Feb 2023
Response from Brian on 14 Mar 2023
Hi Gisella,I am glad to hear that you were satisfied with us.All the best!

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I don't know how this got 3 stars. We've stayed in far nicer for the same cost. In a room for 4 there were only 3 off most things in the kitchenette. The mugs are stained, chipped and cracked too. The room smelled of fried food and looks like it was furnished from a charity shop. The blanket on our bed had dried on brown crispy dirt and the carpets are dirty. Would not recommend.
Response from Brian on 14 Mar 2023
Thanks for your feedback.We are on the way of refurbishment now. We will be keeping your feedback in mind while we are doing. Great thanks.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet

4/10 Poor

Hannah

Business traveller
Disliked: Property conditions & facilities
Sound issues
Sound seems to travel through the walls and floor of the complex pretty easily and there was a family with young kids running around and screaming till after midnight that kept me up plus other guests.
Stayed 2 nights in Nov 2022

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, good for the price, no surprises
Stayed 1 night in Nov 2022

2/10 Terrible

Raymond

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was well below standard.There was rubbish littered in the carpark.This included food products.Scaffolding due to roof maintenance hindered access to garage.I would never recommend this rundown unsafe motel to anyone.

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good apart from other noisy staying who were having a verbal argument
Stayed 4 nights in Aug 2022

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything except for the noisy neighbours!
Everything about the room was great - it was clean, the bed was comfortable, the shower had great water pressure, and the kitchenette had everything I needed. I was a bit disappointed by the view from my window as I had expected something like the lovely view in the picture, and all I had was a tiny window that overlooked a very nasty-looking carpark area behind neighbouring buildings, but luckily I wasn't there for the view. The biggest downside was the fact that the walls were so thin I could hear every word spoken by the people in the neighbouring room, and they talked well into the small hours of the morning, and then started up again early in the morning. I would definitely stay here again as the location was convenient and the facilities were good, but I'd pack some earplugs!
Stayed 1 night in Jun 2022

2/10 Terrible

michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place was nothing like the on-line photos and I wouldn't stay there again or recommend it to anyone
Stayed 2 nights in Jun 2022

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly staff. It says budget hotel on the wall outside, but the room had Everton you need, with a great heater and free use of the laundry. The limited parking was the only potential downside for me but I was to always tome it right to get the free park. Amazing location for the price.
Stayed 3 nights in Jun 2021
Response from Brian on 12 Jul 2021
Hi John, Great thanks for your valuable feedback. Hope see you someday again. Cheers,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor value. Prices jump for graduation weekend.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Did like free on site parking
Stayed 1 night in May 2021

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Motel on Carroll
Studio room was clean and well prepared. Very close to where we were having a meeting.undercover parking was important to us. Would be happy to stay there again.
Stayed 1 night in Apr 2021
Response from Brian on 14 Apr 2021
Thanks for staying with us. All the best!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Small and basic right in the heart of industrial dunedin so not the best location views of a car junk yard
Stayed 1 night in Apr 2021
Response from Brian on 14 Apr 2021
Thanks for staying with us. All the best!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute just down fall no sky and tv sound isnt tge best.
Stayed 1 night in Mar 2021
Response from Brian on 5 Apr 2021
Hi Donna, Thanks for staying with us. All the best!

6/10 Okay

Verified traveller

Travelled with partner
Didn’t like the noisey shower from the neighboring room
Stayed 1 night in Mar 2021
Response from Brian on 1 Apr 2021
Thanks for staying with us. All the best!

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Bathroom certainly sub-standard - no heating, no steam extractor, water temp varied as other units used their facilities. TV sound self-muted for a few seconds occasionally. Parking a bit of a squeeze. Lighting a bit dim.
Stayed 2 nights in Mar 2021
Response from Brian on 26 Mar 2021
Thanks for your feedback. Could you please let us know which room were you in? We will try our best to improve the issues. All the best!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is very old. There is no sound proofing. The owners or staff resided above our room and we could hear them walking across the floor and walking up the stairs, talking and showering and then every word spoken at the office. They did provide extra tea/coffee supplies to guests.
Stayed 3 nights in Feb 2021
Response from Brian on 1 Mar 2021
Thanks for staying with us and giving us a feedback. We will try to our best to improve what was not the best. Great thanks.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021
Response from Brian on 1 Mar 2021
Thanks for staying with us and giving us a feedback. We will try to our best to improve what was not right. Great thanks.

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to come back
I was happy that the gave me a choice of two room. Would have liked some green tea as I do not drink coffee. Extremely clean which made up for the some worn furniture
Stayed 1 night in Feb 2021
Response from Brian on 8 Feb 2021
Hi Frances, Thanks for staying with us and giving us a good feedback. All the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Brian on 8 Feb 2021
Thanks for staying with us. All the best!

8/10 Good

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a 3 bedroom aptmt. It was very spacious and had 2 bathroom which is great for 6 of us. The lication is within 10 mins walking distance to city. Only downside is the motel security. Reception is closed but the main door is not locked at nite so anyone can walk in from the street. Feels a bit unsecure.
Stayed 2 nights in Jan 2021
Response from Brian on 18 Jan 2021
Hi Jessica, Thanks for staying with us and giving us a good feedback. The main door might be closed by any guest who feels unsecure as all the guests have the wireless tag with the room key for the main door access. Sorry we didn't notify you this. Great thanks and all the best! Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a bit hesitant when we first pulled up. Im glad we stayed. The bed was comfortable. We had a really good comfotable night.
Stayed 1 night in Jan 2021
Response from Brian on 11 Jan 2021
Thanks for staying with us and giving us a good feedback. All the best! Cheers

6/10 Okay

gerald, Nelson nz

Travelled with family
Liked: Staff & service
Not what we expected a bit dated .the view from the lounge window was a brick wall it would be better if they painted a mural on it
Stayed 2 nights in Dec 2020
Response from Brian on 11 Jan 2021
Thanks for staying with us and giving us a feedback. All the best! Cheers

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Nice and clean room upon arrival. Room was very spacious with kitchenette. Overall stay was great. 🙂
Stayed 4 nights in Dec 2020
Response from Brian on 20 Dec 2020
Thanks for staying with us. All the best!

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service
Adequate accomodation. Little bit small, but we were only staying one night.
Stayed 1 night in Dec 2020
Response from Brian on 7 Dec 2020
Hi Pamela, Thanks for staying with us. All the best!

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from Brian on 3 Dec 2020
Thanks for staying with us. All the best!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Comfort & Service
Stayed 2 nights in Nov 2020
Response from Brian on 18 Nov 2020
Hi Jacqueline, Thanks for staying with us and giving us a good feedback. All the best and see you someday again! Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Brian on 22 Oct 2020
Thanks for staying with us and giving us a good feedback. All the best!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Brian on 13 Jun 2020
Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
we had the run of the motel. no management around during the weekend, off road parking limited, good positioning close to city centre
Stayed 2 nights in Mar 2020
Response from Brian on 28 Mar 2020
Thanks for staying with us. All the best!

8/10 Good

Brooke, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was quite tired and cramped but Brian was very accomodating. We were part of a wedding party, so he helped us make it a little more special for them but providing us with a complimentary cheese board and wine. He also allowed us to use the 3 bedroom apartment so we could get ready for their wedding. Thank you Brian. We were very grateful :)
Stayed 2 nights in Mar 2020
Response from Brain on 23 Mar 2020
Thanks for staying with us. All the best!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location was good. I didnt feel it was good value as it was a very small room and the kitchenette was not suitable for cooking.
Stayed 1 night in Mar 2020
Response from Brian on 6 Mar 2020
Thanks for staying with us. All the best!

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room. Microwave, tv, forks etc. All I needed, really. Handy to city.
Stayed 3 nights in Feb 2020
Response from Brian on 4 Mar 2020
Thanks for staying with us and giving us a good feedback. All the best!

8/10 Good

tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Brian on 1 Mar 2020
Thanks for staying with us and giving us a good feedback. All the best!